export declare class Agent {
    constructor();
    static get(userId?: string): Agent;
    getName(): string;
    getPresence(): Record<any, any>;
    getUserName(): string;
    setPresence(setRequest?: any): Record<any, any>;
    static testAgentEligibility(documentTable?: string, documentSysId?: string, agentSysIds?: Array<any>): Record<any, any>;
    getAgentPresenceStateId(): string;
    getAgentPresenceStateName(): string;
    getCurrentPresenceStateId(): string;
    getStateIconType(): string;
}
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