WEBVTT

I00
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The current Agent finds the right facts, but buries the priority after the account summary. Improve will make the billing and P1 decision lead every high-risk result.

I01
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Open Improve agent on the existing Agent, then choose whether to describe the correction directly or include a chat that demonstrates it.

I02
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Choose From chats, ask every high-risk response to lead with the billing and P1 decision, and attach the correction conversation that demonstrates it.

I03
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Review the new lead-with-priority behavior, the existing capabilities that must stay intact, and the Evals OpenPond will rerun.

I04
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Review the planned change and confirm that it preserves citations and every existing action.

I05
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The same locked Evals make the decision clear: the current Agent misses the new lead sentence, while the updated Agent passes every original and new Eval.

I06
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Apply the update only after that comparison. The existing Agent updates in place, with the successful Evals recorded.

I07
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The improved chat now places disputed billing and the open P1 case ahead of adoption decline while preserving source citations.

I08
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The direct triage action repeats the billing-first result, proving the change works outside chat without breaking the existing workflow.

I09
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Commit the final Agent source with a clear Git message so the exact Profile version remains reviewable and shareable.

I10
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Open Sync to review the committed Profile changes. Confirm sync publishes this version so teammates can use the Agent in chat and hosted sandboxes can attach the same source.