{
  "state": { "ticket": "Checkout is blank after Pay." },
  "model": "jev-1.13.0",
  "questions": {
    "team": {
      "type": "choice",
      "instructions": "Which team should own this ticket?",
      "criteria": {
        "billing": "Payments and refunds",
        "technical": "Bugs and outages",
        "none_of_these": "None of the listed options fit"
      }
    },
    "urgent": {
      "type": "noul",
      "instructions": "Does this convey urgency?"
    }
  }
}