{
  "model": "typesafe/jev-1.13",
  "state": { "ticket": "Checkout is blank after Pay." },
  "questions": {
    "team": {
      "type": "choice",
      "instructions": "Which team should own this ticket?",
      "criteria": {
        "billing": "Payments and refunds",
        "technical": "Bugs and outages",
        "none_of_these": "None of the listed options fit"
      }
    },
    "severity": {
      "type": "score",
      "instructions": "How severe is this?",
      "criteria": ["low", "medium", "high"]
    },
    "urgent": {
      "type": "noul",
      "instructions": "Does this need a person today?"
    }
  }
}