# {{name}}

{{description}}

> Customer Management harness · domain: `crm/lifecycle`. Generated with [create-agent-harness](https://github.com/ruvnet/agent-harness-generator).

## Behavioral rules

- Use the harness's MCP tools (`mcp__{{name}}__*`) for orchestration
- Memory and routing are handled by the kernel — you don't need to learn them
- Defer destructive operations to the user

## Agents

| Agent | Tier | Role |
|---|---|---|
| `lead-qualifier` | haiku | Scores and routes inbound leads. |
| `account-manager` | sonnet | Owns the relationship and the next play. |
| `churn-watcher` | sonnet | Detects and explains churn risk early. |
## Skills

- `/memory-inspect` — Search and inspect the harness memory namespace (HNSW + emergent-time decay).

## Commands

- `doctor` — Health-check the harness: kernel load, MCP wiring, memory backend, host adapter.

## Architecture

This harness uses [@metaharness/kernel](https://www.npmjs.com/package/@metaharness/kernel) — a Rust-compiled WASM module with a NAPI-RS native fallback — so the same code runs identically on every platform.