{
  "id": "vertical:support",
  "description": "Customer support harness — 4 agents (triager, kb-searcher, responder, escalator), KB-RAG MCP server, escalation rules",
  "domain": "customer-support",
  "files": [
    {
      "src": "package.json.tmpl",
      "dst": "package.json",
      "render": true
    },
    {
      "src": "CLAUDE.md.tmpl",
      "dst": "CLAUDE.md",
      "render": true
    },
    {
      "src": "README.md.tmpl",
      "dst": "README.md",
      "render": true
    },
    {
      "src": ".claude/settings.json.tmpl",
      "dst": ".claude/settings.json",
      "render": true
    },
    {
      "src": ".claude-plugin/plugin.json.tmpl",
      "dst": ".claude-plugin/plugin.json",
      "render": true
    },
    {
      "src": "src/init.ts.tmpl",
      "dst": "src/init.ts",
      "render": true
    },
    {
      "src": "src/agents/triager.ts.tmpl",
      "dst": "src/agents/triager.ts",
      "render": true
    },
    {
      "src": "src/agents/kb-searcher.ts.tmpl",
      "dst": "src/agents/kb-searcher.ts",
      "render": true
    },
    {
      "src": "src/agents/responder.ts.tmpl",
      "dst": "src/agents/responder.ts",
      "render": true
    },
    {
      "src": "src/agents/escalator.ts.tmpl",
      "dst": "src/agents/escalator.ts",
      "render": true
    },
    {
      "src": "kb/README.md.tmpl",
      "dst": "kb/README.md",
      "render": true
    },
    {
      "src": "tsconfig.json.tmpl",
      "dst": "tsconfig.json",
      "render": true
    },
    {
      "src": "bin/cli.js.tmpl",
      "dst": "bin/cli.js",
      "render": true
    },
    {
      "src": "__tests__/smoke.test.ts.tmpl",
      "dst": "__tests__/smoke.test.ts",
      "render": true
    }
  ],
  "vars": [
    {
      "name": "name",
      "prompt": "Harness name (kebab-case)",
      "validate": "^[a-z0-9-]+$"
    },
    {
      "name": "description",
      "prompt": "One-line description",
      "default": "Customer support with KB-RAG and escalation"
    },
    {
      "name": "host",
      "prompt": "Host adapter",
      "default": "claude-code",
      "choices": [
        "claude-code",
        "codex",
        "pi-dev",
        "hermes"
      ]
    }
  ]
}