---
title: Troubleshooting Playbook Template
description: "Runbook structure for diagnosing and fixing common issues."
icon: "life-buoy"
---

# Troubleshooting Playbook Template

Troubleshooting playbooks map symptoms to diagnostics and fixes. Keep them fast to scan, script-friendly, and closed with prevention tips plus next steps.

---

## ❌ DO NOT COPY — Guidance & Constraints
- Frontmatter must include `title`, `description`, `icon`. Lead with one sentence about the system or workflow this playbook covers.
- Add an `<Info>` block (“Use this when…”) and a quick index table (Symptom, Likely cause, Fix link). Surface critical safety warnings in `<Warning>`.
- Each symptom section needs: diagnostic command/snippet, `<Info icon="check">` expected output, `<Warning>` for the observed failure, numbered fix steps, and optional `<Tip>` for prevention.
- If you’re migrating an existing playbook, carry forward the known failure modes and scripts—reformat them into this structure unless the troubleshooting path changed.
- Group unrelated issues with horizontal rules and provide escalation guidance when self-service stops.
- Conclude with prevention checklist, related docs, and the standard two-card CTA (concept/reference left, applied workflow right).

---

## ✅ COPY THIS — Content Skeleton

````mdx
---
title: [Playbook name]
description: Diagnose and resolve [system/component] issues.
icon: "stethoscope"
---

# [Playbook headline]

[One sentence describing the scope of this playbook.]

<Info>
  **Use this when…**
  - [Trigger symptom]
  - [Trigger symptom]
  - [Trigger symptom]
</Info>

## Quick index

| Symptom | Likely cause | Fix |
| --- | --- | --- |
| [Error code/message] | [Cause] | [Link to section] |
| [Error code/message] | [Cause] | [Link to section] |

<Warning>
  [Optional safety note (data loss, downtime risk). Remove if unnecessary.]
</Warning>

## Symptom: [Name]

Run this check:

```bash
[diagnostic command]
```

<Info icon="check">
  Expected: `[describe success signal]`.
</Info>

<Warning>
  Actual: `[describe failure output]`.
</Warning>

**Fix**
1. [Step]
2. [Step]
3. [Step]

<Tip>
  [Preventative measure or best practice.]
</Tip>

---

## Symptom: [Next issue]

[Repeat pattern above.]

## Escalate when

- [Status/case when self-service ends]
- Contact `[support channel]` with `[logs]`

## Prevention checklist

- [Habit/monitoring item]
- [Habit/monitoring item]

## Related docs

- [Feature or integration doc]
- [Runbook or SLO doc]

{/* DEBUG: verify CTA targets */}

<CardGroup cols={2}>
  <Card
    title="[Concept or feature doc]"
    description="[Why understanding it prevents this issue]"
    icon="shield"
    href="/[concept-link]"
  />
  <Card
    title="[Cookbook or integration]"
    description="[Where readers can see the healthy flow]"
    icon="rocket"
    href="/[cookbook-link]"
  />
</CardGroup>
````

---

## ✅ Publish Checklist
- [ ] Quick index table includes every symptom covered below.
- [ ] Each symptom section documents diagnostics, expected vs actual output, and actionable fix steps.
- [ ] Preventative tips and escalation guidance are present where relevant.
- [ ] Prevention checklist and related docs point to current resources.
- [ ] CTA pair links to concept/reference (left) and applied workflow (right).

## Browse Other Templates

<CardGroup cols={3}>
  <Card
    title="Quickstart"
    description="Install → Configure → Add → Search → Delete."
    icon="rocket"
    href="/templates/quickstart_template"
  />
  <Card
    title="Operation Guide"
    description="Single task walkthrough with verification checkpoints."
    icon="circle-check"
    href="/templates/operation_guide_template"
  />
  <Card
    title="Feature Guide"
    description="Explain when and why to use a capability, not just the API."
    icon="sparkles"
    href="/templates/feature_guide_template"
  />
  <Card
    title="Concept Guide"
    description="Define mental models, key terms, and diagrams."
    icon="brain"
    href="/templates/concept_guide_template"
  />
  <Card
    title="Integration Guide"
    description="Configure Mem0 alongside third-party tools."
    icon="plug"
    href="/templates/integration_guide_template"
  />
  <Card
    title="Cookbook"
    description="Narrative, end-to-end walkthroughs."
    icon="book-open"
    href="/templates/cookbook_template"
  />
  <Card
    title="API Reference"
    description="Endpoint specifics with dual-language examples."
    icon="code"
    href="/templates/api_reference_template"
  />
  <Card
    title="Parameters Reference"
    description="Accepted fields, defaults, and misuse fixes."
    icon="list"
    href="/templates/parameters_reference_template"
  />
  <Card
    title="Migration Guide"
    description="Plan → migrate → validate with rollback."
    icon="arrow-right"
    href="/templates/migration_guide_template"
  />
  <Card
    title="Release Notes"
    description="Ship highlights and required CTAs."
    icon="megaphone"
    href="/templates/release_notes_template"
  />
  <Card
    title="Troubleshooting Playbook"
    description="Symptom → diagnose → fix."
    icon="life-buoy"
    href="/templates/troubleshooting_playbook_template"
  />
  <Card
    title="Section Overview"
    description="Landing pages with card grids and CTA pair."
    icon="grid"
    href="/templates/section_overview_template"
  />
</CardGroup>

<CardGroup cols={2}>
  <Card
    title="Contribution Hub"
    description="Review the authoring workflow and linked templates."
    icon="clipboard-list"
    href="/platform/contribute"
  />
  <Card
    title="Docs Home"
    description="Return to the platform overview once you’re done."
    icon="compass"
    href="/platform/overview"
  />
</CardGroup>