About {{ctrl.retailer | retailer}} and OVO Energy
Select if the customer wants to pay in arrears
Can you confirm the name of the account that you want your Direct Debit to come from?
Take details.
Please confirm your account number.
Take details (if unsure direct caller to cheque book/bank card/bank statement).
Please confirm the branch sort code for your account.
Take details (if unsure direct caller to cheque book/bank card/bank statement) (FAQ on where to find this information).
Have you used this account to make Direct Debit payments before?
Some banks or building societies may not accept Direct Debits for certain types of account.
I just want to confirm your account details back to you.
The account name is XXXXX, your sort code is XX-XX-XX and account number is XXXXXXXX. Is this correct?
Download the Direct Debit mandate if needed for your reference
Do you have a UK bank / building society account and are you the account holder?
If yes, proceed. If no, you cannot continue.
Are you the only signatory required to authorise this Direct Debit?
If OK, capture bank details. If NO because more than one person is required to authorise debits on the account you cannot continue with the sign up for this bank account because OVO and {{ctrl.retailer | retailer}} do not issue paper DDI’s.