Customer wants to pay in arrears

Select if the customer wants to pay in arrears

Account holder name

Can you confirm the name of the account that you want your Direct Debit to come from?

Take details.

Account number

Please confirm your account number.

Take details (if unsure direct caller to cheque book/bank card/bank statement).

Sort code

Please confirm the branch sort code for your account.

Take details (if unsure direct caller to cheque book/bank card/bank statement) (FAQ on where to find this information).

Have you used this account to make Direct Debit payments before?

Some banks or building societies may not accept Direct Debits for certain types of account.

I just want to confirm your account details back to you.

The account name is XXXXX, your sort code is XX-XX-XX and account number is XXXXXXXX. Is this correct?

Download the Direct Debit mandate if needed for your reference

Do you have a UK bank / building society account and are you the account holder?

If yes, proceed. If no, you cannot continue.

The account is in my name

Are you the only signatory required to authorise this Direct Debit?

If OK, capture bank details. If NO because more than one person is required to authorise debits on the account you cannot continue with the sign up for this bank account because Ovo and {{displayName}} do not issue paper DDI’s.

I'm the only person who needs to okay this Direct Debit

Add {{DONATION_AMOUNT.OVO}} a month for the OVO Foundation, which OVO will match

FAQ

Do I need to cancel the payments to my old supplier?

Yes – but not too early in case you end up in debt to them. Wait until your account is up and running.

How will I know when you take my first payment?

Don’t worry, you’ll get an official confirmation from our bank to let you know in advance.

FAQ

When will you take my Direct Debit payment each month?

Let us know your Direct Debit details and we’ll set up a monthly payment for the next available date for you. Please tell us in plenty of time if you want to change your payment date, as we have to give your bank or building society at least 5 days’ notice of a new Direct Debit instruction.

When will I get my first statement?

We’ll provide your first statement within 28 days of your Change of Tenancy date.

Must read this to the Customer

The company name that will appear on your bank statement against the Direct Debit will be {{displayName}}. You will be sent confirmation of this no later than 3 working days before the first Direct Debit, The Direct Debit may not be set up in your account immediately: It may take a few weeks before you see the Direct Debit on your bank account

All Direct Debits are protected by a guarantee. We will send you a copy of the Direct Debit guarantee along with the confirmation letter: alternatively, I can read it to you now... Would you like me to read it for you?

You only need to read this out if the customer asks

Direct Debit Guarantee: in the future, if there is a change to the date, amount or frequency of your Direct Debit, we will always give you 3 working days notice in advance of your Direct Debit being taken. In the event of an error, you are entitled to an immediate refund from your bank or building society. You have the right to cancel at any time and this guarantee is offered by all the banks and building societies that accept instructions to pay Direct Debits.

Must read this to the Customer

Thank you for choosing {{displayName}} today. In order to progress your transfer I just need to confirm that you understand you are entering into a supply contract with OVO Energy for your energy use.

We will process your contract and {{displayName}} will take over your supply in approximately {{switchTimeline | translate}}. You have a cooling off period of 14 days from today and if you change your mind during this period you can call {{displayName}} on {{'PHONE_NUMBER' | translate}}.

Your Welcome Letter should be with you in the next 5 working days: please check that all your personal details on the letter are correct and notify us if there are any errors. In the letter we will include your switch over date; Direct Debit start date and re confirm your unit prices. Your Direct Debit will be collected monthly in advance, usually near your switch over date.

Your unit prices are held from today and are fixed for {{planLength}} from the date that your supply goes live.

We will use the information provided by you and by credit reference and fraud prevention agencies to help us make credit related decisions and we may also share your information with these agencies. Can you confirm that you consent to {{displayName}} carrying out a credit check and using your information in this way?

Must be a definitive yes to Continue

Finally, just to confirm, you are happy to transfer from your current supplier(s) to {{displayName}} on our {{tariff.displayName | translate}} Tariff and Agree to be bound by {{displayName}}’s terms and conditions.