# Retainer Brief Example

## Client
Operations dashboard client after initial MVP delivery.

## Retainer Objective
Improve adoption, reduce operational friction, expand reporting clarity, and ship small monthly improvements without renegotiating every task.

## In-Scope Work
- monthly dashboard improvements
- support fixes and onboarding refinement
- reporting adjustments
- light workflow automation

## Out-Of-Scope Work
- large new modules without approval
- full third-party integrations beyond agreed backlog
- major redesign outside planned roadmap

## Recurring Deliverables
- monthly review
- prioritized improvement list
- support issue summary
- one incremental release cycle

## Success Metrics
- reduced missed follow-up
- better reporting turnaround
- fewer support clarifications from staff

## Cadence
Weekly async check-in, monthly review, quarterly planning checkpoint.

## Escalation Rules
Any request that changes scope, delivery timeline, or core workflow model moves into proposal or renewal review.

## Roles Needed
- Panglima
- Khidmat Pelanggan
- Penganalisis
- Strategi Produk
- Pembina Aplikasi

## Risks / Dependencies
- adoption may lag if internal process discipline stays weak
- scope drift risk if all new requests are treated as small fixes

## Verification
Confirm recurring deliverables, escalation rules, and scope boundaries are explicit.