{ "luis_schema_version": "7.0.0", "intents": [ { "name": "CreateIncident_ITSM", "features": [ { "modelName": "itsmType", "isRequired": false } ] }, { "name": "CreateServiceRequest_ITSM", "features": [] }, { "name": "None", "features": [] }, { "name": "ViewIncident_ITSM", "features": [] }, { "name": "ViewSRStatus_ITSM", "features": [] }, { "name": "ViewStatus_ITSM", "features": [] } ], "entities": [ { "name": "empName", "children": [], "roles": [], "features": [ { "featureName": "employeeName", "isRequired": false } ] }, { "name": "itsm_Incident", "children": [], "roles": [], "features": [ { "featureName": "createIncident", "isRequired": false }, { "featureName": "hnicorp", "isRequired": false }, { "modelName": "itsmType", "isRequired": false } ] } ], "hierarchicals": [], "composites": [], "closedLists": [ { "name": "amountState", "subLists": [ { "canonicalForm": "equal", "list": [ "equals", "equal to", "equivalent", "same" ] }, { "canonicalForm": "less", "list": [ "lower", "lesser", "less than", "lesser than", "low", "small", "smaller", "fewer", "lowest", "smallest", "few", "below" ] }, { "canonicalForm": "greater", "list": [ "greater than", "more than", "higher", "higher than", "more", "high", "big", "bigger", "large", "larger", "bulk", "exceeding", "above", "beyond" ] } ], "roles": [] }, { "name": "apply", "subLists": [ { "canonicalForm": "apply", "list": [ "raise", "take", "log", "create", "add" ] } ], "roles": [] }, { "name": "approve", "subLists": [ { "canonicalForm": "reject", "list": [ "refuse" ] }, { "canonicalForm": "approve", "list": [ "approval", "approvals" ] } ], "roles": [] }, { "name": "CancelEntity", "subLists": [ { "canonicalForm": "cancel", "list": [ "remove", "revoke", "dismiss", "drop", "call off", "cancelling", "delete" ] } ], "roles": [] }, { "name": "exception", "subLists": [ { "canonicalForm": "exception", "list": [ "exceptions", "attendance exception", "attendance exceptions", "attendance" ] } ], "roles": [] }, { "name": "history", "subLists": [ { "canonicalForm": "history", "list": [ "applied", "already taken", "previous", "taken", "availed", "already availed", "raised", "already applied", "previously taken" ] } ], "roles": [] }, { "name": "ITSM", "subLists": [ { "canonicalForm": "Revenue Assurance", "list": [ "Invoice" ] }, { "canonicalForm": "Revenue tracker", "list": [ "SOW Invoice mistach" ] }, { "canonicalForm": "SKYPE External Connectivity", "list": [ "Skype group chat", "Teams External Connectivity", "Teams group chat" ] }, { "canonicalForm": "SKYPE Federation", "list": [ "Lync federation", "Skype external users", "Skype federation", "Teams Federation" ] }, { "canonicalForm": "SKYPE Mobile Connectivity", "list": [ "Teams Mobile Connectivity", "Skype mobile access", "Skype mobile", "Lync mobile", "Lync mobile access" ] }, { "canonicalForm": "SKYPE call", "list": [ "Lync audio", "Skype audio", "Skype camera", "Skype video", "Teams Call", "Teams audio", "Teams camera", "Teams video" ] }, { "canonicalForm": "SKYPE not connecting 2", "list": [ "Lync calling", "Lync chat", "Lync connection", "Lync group chat", "SKYPE not connecting", "Skype calling", "Skype chat", "Skype client", "Skype connection", "Skype login", "Skype meeting", "Teams not connecting", "certification issue", "conversation history", "group chat", "presence unknown", "skype" ] }, { "canonicalForm": "SKYPE sharing", "list": [ "Skype address book", "Skype screen sharing", "Skype sharing", "Skype sharing content", "Team sharing", "desktop sharing" ] }, { "canonicalForm": "SOW Master", "list": [ "Amendment", "T&B FPP project" ] }, { "canonicalForm": "InactiveTerminalSessions", "list": [ "Inactive terminal", "inactive session" ] }, { "canonicalForm": "SPAM Mail issue", "list": [ "Email forwarding", "spam mail" ] }, { "canonicalForm": "Inbound - Outbound Call Issue", "list": [ "Calls not connecting", "Could not make call", "Helplines - Disruption", "Inbound Calls", "Incoming mails", "Out-Bound Call", "Outgoing Call", "US direct numbers", "Unable to call", "Unable to receive calls", "call dropping", "call not disconnected", "client call", "client's numbers", "customer call", "inbound call", "incoming call", "international call", "make calls", "outbound call", "outgoing facility", "redial", "outbound calls" ] }, { "canonicalForm": "InfoSec", "list": [ "Access violation", "Photograph in Secured ODC" ] }, { "canonicalForm": "Internet connectivity issue", "list": [ "Connect to VM", "Gmail", "Google search", "Google", "Internet", "Internet is not working", "Jump Servers", "Jump Station", "Log in to New VM", "Net is not working", "Network Slowness", "Not able to browse", "Site", "VM connectivity", "browse any sites", "client VM", "client desktop", "client machine", "client server", "connect to VDI", "connect to client machine", "connect to my VM", "hyperlink", "login to Client server", "login to client VDI", "open the link", "other websites", "page is not opening", "server - Offline", "site is not working", "web sites", "Ping timeout", "connection" ] }, { "canonicalForm": "Internet not working", "list": [ "DNS", "Lan network", "URL Not Accessible", "apipa ip", "external site", "internet connection", "internet dropping", "internet explorer", "internet link", "internet proxy", "internet site", "internet slowness", "lan connection", "network", "port", "proxy", "virtual machine", "website", "web link", "website blocked", "whitelist url" ] }, { "canonicalForm": "Keyboard Issue", "list": [ "Enter key", "keyboard", "Left Arrow key", "keyboard button", "keyboard fault", "keyboard struck" ] }, { "canonicalForm": "Laptop Battery Issue", "list": [ "Battery Draining", "Battery drains fast", "Battery is too week", "Battery not getting charge", "Laptop battery", "battery charge", "battery is swelling", "battery not charging", "battery replacement", "battery swollen", "charger", "laptop adaptor", "laptop's Battery", "low battery backup" ] }, { "canonicalForm": "SVN", "list": [ "SVN folder", "SVN link", "SVN path", "SVN repository" ] }, { "canonicalForm": "Laptop Issue", "list": [ "Camera not working", "Connect to Monitor", "Data Transfer", "Dell laptop", "HDMI port", "LAPTOP CRASHING", "Laptop Camera", "Laptop Enter key", "Laptop Hard Disk", "Laptop Hard disc", "Laptop Microphone", "Laptop Screen", "Laptop Wifi", "Laptop Touch pad", "Laptop Crashed", "Laptop doesn't charge", "Laptop crashes", "Laptop getting crashed", "Laptop getting error", "Laptop getting heated", "Laptop getting rebooted", "Laptop is crashed", "Laptop is not charging", "Laptop is not working", "Laptop is restarting", "Laptop key board", "Laptop key", "Laptop keypad", "Laptop mother board", "Laptop not booted", "Laptop not starting", "Laptop not working", "Laptop replacement", "Laptop shutdown", "Laptop start button", "Laptop switched on", "Laptop sync", "Laptop to monitor connection", "Laptop unresponsive", "OS", "Microphone", "VGA port", "WIFI is not getting enabled", "audio driver", "audio jack", "automatically restarting", "black spot", "black line", "charging adapter", "cortana", "cpu beeping", "cpu heat", "desktop power on", "display driver", "external display", "frequent restart", "laptop body", "laptop crash", "laptop fan", "laptop format", "laptop formatting", "laptop heat", "laptop keyboard", "laptop", "laptop memory", "laptop motherboard", "laptop screen is broke", "laptop side panel", "laptop speaker", "laptop to secondary screen", "mouse pad", "projector connection", "system breakdown", "system crash", "system hanging", "touch pad", "usb port", "webcam" ] }, { "canonicalForm": "Link Connectivity Issue", "list": [ "LAN", "link", "URLs", "url" ] }, { "canonicalForm": "Login Access Issue", "list": [ "AD Password expiry", "CORP domain", "Desktop login", "Desktop setup", "Domain", "Invalid Log in", "LOGIN TO MY SYSTEM", "Laptop Configuration", "Log in issue", "Login Account", "Login into machine", "Login to the system", "Not able to login", "PC credentials", "Password Expired", "Security database", "System login", "The trust relation", "trust relation", "Unable to log in", "User configuration", "computer account", "configure my laptop", "configure the laptop", "connect CORP", "corp credentials", "credential", "domain not available", "domain", "domain server", "domain unavailable", "log in to desktop", "log into my account", "login desktop", "login expired", "login in system", "login into desktop", "login into my account", "login my desktop", "login into system", "login my machine", "login system", "login related issue", "login my system", "login to Desktop", "login to computer", "login to laptop", "login to machine", "login to system", "login to the Desktop", "login to the workstation", "no log on server", "no logon servers available", "old credentials", "password not working", "password synchronization", "primary domain failed", "server database", "security error", "system password", "trust relationship", "trusted relationship", "updated password", "workstation trust" ] }, { "canonicalForm": "Mail Delivery Issue", "list": [ "HR Emails", "RMG Emails", "downloading attachment", "mail delivery" ] }, { "canonicalForm": "Malware Infection", "list": [] }, { "canonicalForm": "Monitor Issue", "list": [ "Desktop monitor", "monitor", "Monitor issue", "Monitor not working", "Monitor shaking", "blinking screen", "desktop blink", "displaying lines", "desktop screen", "dual monitor", "flickering", "monitor blinks", "monitor invisible", "monitor display", "replace Screen", "screen" ] }, { "canonicalForm": "Mouse Issue", "list": [ "mouse", "mouse click", "mouse keypad", "mouse left click", "mouse right click", "mouse stuck", "single click", "scroll" ] }, { "canonicalForm": "My Benefits", "list": [ "Allowance", "Allowance Portal issue", "Allowance Variations", "Allowance amount mismatch", "Allowance clarifications", "Appraisal", "Benefits clarification", "Bonus", "Car Expenses", "Clearance", "Claim issue", "Claims", "Competency Issue", "Conveyance", "credit", "Employee Configuration issue", "deduction", "Declaration issue", "Enable Flexible benefit", "Enable the flexi benefits", "Flexi Benefits Clarifications", "Encashment", "Flexi Component", "Flexi Components declaration", "Flexi Declaration", "Flexible benefit", "Food card", "Food Card Claim", "Food Coupon", "HRA", "Holiday Compoff", "Medical Insurance", "Meal Card", "Mediclaim", "ONE TIME Disturbance Allownace", "OTNS Configuration", "On-Call Support", "Reimburesement", "Remove Food Coupons", "Salary Account", "Salary Variations", "Shifts", "Submission issue", "Variable amount", "Vendor Change" ] }, { "canonicalForm": "WebEx Issues", "list": [ "Webex Plugin Error", "calendar invite", "record option", "webex access", "webex application upgrade", "webex audio quality", "webex call back", "webex client", "webex configuration", "webex connectivity", "webex icon", "webex id", "webex invite", "webex login", "webex meeting", "webex mobile", "webex plugin", "webex productivity tool", "webex schedule", "webex updates", "webex video call" ] }, { "canonicalForm": "Virus Scan", "list": [ "Endpoint security", "MCAFEE", "Macfee antivirus", "McAfee Agent", "McAfee update", "Update McAfee", "update mafee" ] }, { "canonicalForm": "VPN Configuration Issue", "list": [ "VLAN changed", "VMWARE", "VPN", "VPN configuration", "client RDP", "client VDI", "juniper configuration", "pulse secure", "ssl VPN", "vpn connectivity" ] }, { "canonicalForm": "Unauthorized access", "list": [ "unauthorized access" ] }, { "canonicalForm": "Unable to take scan copy", "list": [ "Access to Scan", "Allow Scan Access", "Authorization Error", "No Access", "Scan Document", "Scan and Send Email", "Secure Print" ] }, { "canonicalForm": "Unable to take printout", "list": [ "Printer", "Printing and Scanning", "print", "printouts", "printout", "the printer", "the printers" ] }, { "canonicalForm": "WebEx Related Issues", "list": [ "Dial Numbers", "Dial-in number", "Dial-in numbers", "Global dial in numbers", "Hexaware Webex", "Toll Free Number", "Video Call", "WebEX Recording", "WebEx Call", "WebEx Credentials", "WebEx Dial Numbers", "WebEx Voice", "WebEx account", "WebEx failed registration", "WebEx number", "Webex Authenticate", "Webex", "Webex error", "Webex Recordings", "Webex URl", "Webex details", "Webex is not updated", "Webex link", "client webex", "launch WebEx", "record webex", "recording of my meeting", "screen through WebEx", "web-Ex meeting", "Web ex", "webex outlook", "webex meetings", "webx meeting" ] }, { "canonicalForm": "Webfilter support", "list": [ "zscaler", "zscaler disabled", "zscaler login", "zscaler policy" ] }, { "canonicalForm": "Wi-fi Issue", "list": [ "Can't connect to network", "Guest wifi", "HexWLAN", "Wifi Not Connecting", "Wifi", "guest id", "wifi connection", "wifi slowness" ] }, { "canonicalForm": "Workstation LAN Port Issue", "list": [ "Lan card", "VLAN DOWN", "LAN socket", "Vlan", "jack", "lan cable", "lan port", "network port", "lan wire", "unidentified network", "IP", "plugin socket" ] }, { "canonicalForm": "outlook issue", "list": [ "Hexaware Emails", "Mail Inbox", "Mailbox", "Mail box full", "O365", "Office 365", "O365 mail", "email account", "mailbox almost full", "outlook", "receiving Emails", "secondary mail box", "send emails", "outlook authentication", "send mails" ] }, { "canonicalForm": "incident", "list": [ "issue with", "issue", "having issue", "problem", "contention", "bad", "inoperative", "wrong", "fallacious", "incorrect", "malicious", "invalid", "misleading", "erroneous", "broken down", "broken", "defective", "damaged", "incapable", "no good", "not good" ] }, { "canonicalForm": "Trouble-shooting 2", "list": [ "64 bit version", "ARD web application", "ARD-WEB application", "Active x", "CARS", "Cisco Jobber", "Citi VPN", "Citrix", "Citrix Login Error", "Citrix Plugin", "DC font package", "Desktop background", "Disable Print-Screen", "Ent licenses", "Enterprise licenses", "Environment Variables", "Excel", "Fiddler", "Folder is empty", "Font package", "Global Protect", "Headphone settings", "Host entry", "Host file update", "Installation Webex", "InvalidLicenseException", "Jdeveloper", "Juniper", "Key activation", "Language Pack", "Launch Eclipse", "Microsoft applications", "Microsoft excel", "Mocha soft", "Office", "Oracle", "PowerBI", "RSA", "activation", "anyconnect", "art application", "bitlocker encryption", "cisco anyconnect", "citrix launcher", "citrix session", "citrix xenapp", "create a folder", "delete users", "dll error", "driver", "eclipse", "environment variable", "environmental variable", "excel 32 bit", "extract files", "firefox", "firefox browser", "firewall ports", "google chrome", "host", "host entries", "host file", "hosts", "hosts file", "install FONTS", "install JuniperSetup", "install web-ex", "install webex", "jar files", "java", "java run time", "jdk", "jenkin plugin", "license", "license Expired", "licensing", "oracle forms", "place a file", "plugin", "re-install webex", "remote control", "remove consultants", "sap GUI", "trouble shoot 2" ] }, { "canonicalForm": "Trouble-shooting", "list": [ "Checkpoint Secure Remote", "Date and Time", "Fleetcor image", "MS Office", "Microsoft office", "Ms-office", "Office activation", "Print-screen option", "Qtest", "RDP Internal Error", "RDS", "Real time Protection", "Remote Desktop connection", "SCCM", "SQL Management studio", "SQL server", "SYNC share point", "Share point", "Snagit", "Software Center", "Software reinstall", "Software updates", "TLS Security", "Talkdesk", "TeamViewer", "Unable to SSH", "Unable to boot", "Unable to download", "Unlicensed Product", "Updates", "VDI", "Versions updates", "WebEx Player Installation", "Webex Update", "Webex setup", "Windows 10 Apps", "Windows License Expiry", "Windows activation", "Windows defender", "Windows is not Active", "Windows license", "Windows patches", "Windows updates", "XML file", "Zscalar", "activate MS office", "admin rights", "date/time", "excel crashes", "excel files", "explorer.exe", "failed to boot", "hotel WIFI", "install the updates", "install updates", "mobile hotspot", "new updates", "product key", "rdp", "rename a folder", "replacement of laptop", "rightclick", "security update", "services is busy", "share documents", "shared mode", "sleep mode", "software key", "software update", "time zone", "trouble shoot", "unlicensed", "update WebEx", "verint application", "webex new version", "webex software", "windows expire soon", "windows genuine", "windows service", "windows update", "word document", "writable permission" ] }, { "canonicalForm": "Travel issues", "list": [ "International Destination", "TR", "Travel Details", "travel self service" ] }, { "canonicalForm": "Travel Ticketing Issues", "list": [] }, { "canonicalForm": "Transport", "list": [ "Bus", "Bus issue", "bus pass" ] }, { "canonicalForm": "Time variations", "list": [ "Absent", "Login Time", "Logout Time", "Working Hours" ] }, { "canonicalForm": "Time and Billing", "list": [ "Action", "Billing sheet Approval", "Invoice error", "T&B submission" ] }, { "canonicalForm": "Slowness Issue", "list": [ "Laptop very slow", "Slowness issue", "getting disconnected", "laptop poor performance", "laptop slow", "network interruption", "network loading", "network service", "network slow" ] }, { "canonicalForm": "Skype not connecting", "list": [ "MS Team", "Microsoft teams", "Server Certificate error", "Sharing Machine", "Skype for Business", "Teams", "connect Skype", "contact List in Skype", "log into Lync", "login to Lync", "login to Skype", "lync", "messages", "screen sharing", "see the status", "server is temporarily unavailable", "share my desktop", "share my screen", "share screen", "skype/lync", "verifying server Certificate" ] }, { "canonicalForm": "Performance Issue", "list": [ "Clear Other user profile", "Delete all the other user", "D++ port", "Delete all user", "Delete other users", "Delete the account", "Desktop hanging", "Disk read error", "Laptop Freezes", "Laptop Hanging", "Laptop extremely slow", "Laptop getting hanged", "Laptop getting stuck", "Laptop hanged", "Laptop hangs", "Laptop is extremely slow", "Laptop is too slow", "Many users logged", "Multiple user Login", "Remove Other Users", "System got hang", "c drive full", "clear Temporary Files", "delete all other user", "delete other user", "delete the other user", "desktop motherboard", "delete the users", "desktop slowness", "disk c full", "extra user", "extra users", "hanging and slow", "fan sound", "hangs a lot", "laptop is taking too long", "laptop is very slow", "laptop performance", "laptop slowness", "low disk space", "machine is hanging", "many user ID", "other user Id", "out of memory", "remove all other users", "remove other user", "remove the user", "system is freezing", "system performance", "system working slow", "system is very slow", "track pad", "user profile deletion", "users folders" ] }, { "canonicalForm": "Payroll", "list": [ "Bank Account", "Flexible Pay", "Information Security", "LOP Reversals", "LTA", "PMS Application issue", "Paycycle issue", "payroll", "Reimburesment", "Revised salary", "SKILL ALLOWANCE", "Salary", "Salary Deductions", "Salary issues", "Travel and Expense", "payslip", "skills", "travel card", "variable Pay" ] }, { "canonicalForm": "Password Reset", "list": [ "Hexaware Id", "initial password", "Station H", "login credentials", "new password", "unlock or reset" ] }, { "canonicalForm": "Sharepoint", "list": [ "ServiceData", "SharePoint site" ] }, { "canonicalForm": "Password Cache", "list": [ "Account locks several times", "always getting locked", "automatic lock continuously", "continuously locking", "frequently locked", "locked every 2 minutes", "locked frequently", "locked out multiple times", "locked repeatedly", "locked very often", "locking frequently" ] }, { "canonicalForm": "Pantry Issues", "list": [ "hot water", "pantry" ] }, { "canonicalForm": "Service Operations", "list": [ "automation tickets" ] }, { "canonicalForm": "Office 2016 Pro Plus Upgrade Issue", "list": [ "DL updation", "Mailbox License", "Mailbox Memory", "Outlook License", "Outlook Unlicensed product", "Outlook activation", "outlook configuration", "product activation" ] }, { "canonicalForm": "Resource Manager - Allocations", "list": [ "Competency", "Debutation", "Role Change", "Utilization" ] }, { "canonicalForm": "Recruitment", "list": [ "RR creation" ] }, { "canonicalForm": "RMG", "list": [ "Functionality Issue" ] }, { "canonicalForm": "QMS", "list": [ "Login and upload error", "Upload document" ] }, { "canonicalForm": "Profitability sheet", "list": [ "Profitability calculator" ] }, { "canonicalForm": "Policy Violation", "list": [ "policy violation" ] }, { "canonicalForm": "PlanArena", "list": [ "Allocations issue", "Book Hours", "Cause of defect", "Change Project Name", "Close Deliverables", "Close My Tasks", "Closure Date", "Deliverable Closure issue", "Drop down issue", "New Project", "PA", "PA Consultants", "PA Reports", "PRJ ID issue", "Plan Arena Access", "Project Closure issue", "Project date extend", "RM ID issue", "Re-Org Structure", "Task issue", "Time sheet block", "Time sheet unblock", "View Project" ] }, { "canonicalForm": "IT Proof", "list": [ "IT Declarartion", "Form16" ] }, { "canonicalForm": "IP Phone Issue", "list": [ "Avaya", "Avaya IP", "Avaya logged out", "Call Recording", "Cisco Down", "Extension rename", "IP Phone connection", "IP Phone disruption", "IP Phones", "Phone is not working", "Retrieve Call", "VOIP", "agent login", "cisco phone", "extensions", "ip phone configuration", "ip phone", "ip phone restarted", "nortel", "phone receiver", "phone line", "phone" ] }, { "canonicalForm": "IIS Operations Support", "list": [ "IIS application" ] }, { "canonicalForm": "Human Resource", "list": [ "Offer Letter", "KYC", "PMS", "Referral", "Resignation", "Termination", "Work From Home" ] }, { "canonicalForm": "House Keeping", "list": [ "Foul smell", "Mosquitos", "Stinking smell", "clean" ] }, { "canonicalForm": "HP Alert", "list": [ "hp alert" ] }, { "canonicalForm": "Foundation", "list": [ "API", "ATTEMPTS", "AWS Training", "AWS assessment", "Agile Testing", "Agile assessment", "Assessment", "Assessment Engine", "Assessment Pending issue", "Behavioral Training", "Behavioural Assignment", "Bronze certification", "Cloud Essentials", "Course", "Course Clarifications", "EVOLVE BRONZE certificate", "Enable", "English Proficiencey", "Evolve Dashboard issue", "enroll", "Evolve login issue", "Exam Enable", "Exam Portal issue", "Foundation Role change", "FullStack Evolution", "GDPR", "GDPR Training", "Hexaguru Access", "ITIL Assessment", "Incorrect Score", "Info Sec Assessment", "Information Security assessment", "Machine Learning", "Machine Learning Assessment", "Machine Learning Reattempt", "Mocha test", "PIN", "Pin for Assessment", "Project Management", "Quality Process assessment", "Quality Processes Level", "Re-Assessment", "Re-appear for assessments", "Result", "Status Updation", "Reattempt", "TIN Number", "Test", "Testing", "Training", "Udemy", "certification", "course Completion", "eLearning", "foundation", "evolve", "full stack assessment", "hexavarsity portal", "learning", "online assessment", "score" ] }, { "canonicalForm": "Forgot Password", "list": [ "forgotten my password", "hexaware account", "hexaware password", "login password", "outlook password", "forget password" ] }, { "canonicalForm": "Food Court", "list": [ "Food issue" ] }, { "canonicalForm": "Firewall Deny", "list": [ "firewall deny" ] }, { "canonicalForm": "Finance", "list": [ "PF" ] }, { "canonicalForm": "File Transfer Issue", "list": [ "FTP", "winscp", "SFTP" ] }, { "canonicalForm": "Failure", "list": [ "Backup", "data", "failure", "File Deleted", "File Restore", "data recovery", "deleted files", "restoration", "restore" ] }, { "canonicalForm": "Employee Details", "list": [ "Manager Mismatch", "PM" ] }, { "canonicalForm": "ECS System", "list": [ "Expense report" ] }, { "canonicalForm": "E payroll", "list": [ "FORM16", "Folklore" ] }, { "canonicalForm": "Disk Clean Up", "list": [ "C drive is full", "Drive is full", "disk clean", "drive full", "drive space", "less disk space", "memory full", "unwanted files" ] }, { "canonicalForm": "Denial of service", "list": [ "Qradar", "Service Denied" ] }, { "canonicalForm": "Demand and Supply", "list": [ "RR creation problem" ] }, { "canonicalForm": "Data Card Issue", "list": [ "4G datacard", "4G wifi instrument", "Airtel 4G Software", "Airtel Datacard", "Airtel setup", "Data Connection", "Data card", "Datacard", "Datacard not detecting", "Jio Wi-Fi device", "data card blocking", "SIM", "data card configuration", "data card connectivity", "data card installation", "datacard software", "dongle", "modem" ] }, { "canonicalForm": "DAT Update", "list": [ "DAT", "antivirus", "virus management" ] }, { "canonicalForm": "Corporate Affairs", "list": [ "Glass broken", "Desk", "Tables", "Workstation table" ] }, { "canonicalForm": "Communication to malicious sites", "list": [ "malicious sites" ] }, { "canonicalForm": "Changes in Asset Allocation", "list": [ "Asset allocation", "Asset management", "Assets", "DE allocate", "Laptop asset", "New Desktop", "PC assigned", "cisco ip name", "asset", "deallocate desktop", "desk allocation", "desktop asset", "desktop allocation" ] }, { "canonicalForm": "Chairs", "list": [ "chairs" ] }, { "canonicalForm": "Call Forwarding", "list": [] }, { "canonicalForm": "Calendar Issue", "list": [ "calendar" ] }, { "canonicalForm": "COMPASS", "list": [ "compass" ] }, { "canonicalForm": "Break-Down Issue 2", "list": [ "After Restarting", "bit locker", "blocker", "CPU", "CPU crashed", "CPU not responding", "CPU not working", "Desktop", "Desktop assigned", "Desktop breakdown", "Desktop not working", "hard disk", "hard disk failure", "Headset not working", "17 processor", "KERNAL DATA INPAGE", "laptop Crashed often", "Laptop not switching on", "PC not starting", "PC not working", "Resolution setting", "beeping sound", "black screen", "blue dump", "blue screen", "booting", "coloured out", "computer not working", "cpu burnt", "cpu noise", "cpu power on", "cpu sound", "desktop crashed", "desktop format", "desktop memory", "disk error", "display line", "drivers", "format my laptop", "getting restated", "hard disk crashed", "hard disk error", "hard disk had crashed", "hard drive", "laptop power on", "monitor flickering", "not Booting", "not switching on", "os corrupted", "reimage my laptop" ] }, { "canonicalForm": "Break-Down Issue", "list": [ "Bit Locker Password", "Burning smell", "HDD crashed", "HDMI ports", "Hard Disk break down", "keypad", "Laptop re-format", "Machine not working", "Mother board problem", "Over heating", "Project another screen", "Screen Brightness", "Screen Replacement", "Screen blinking", "Screen mirror", "Smoke is coming", "Speakers in CPU", "Sudden crash", "System not working", "System got crashed", "System is crashing", "System Resolution", "USB ports", "bit locker Recovery", "Blue screens", "contol brightness", "fan noise", "imaged to fleetcor", "intermediate charging", "no bootable device", "project laptop screen", "re-image my laptop", "recovery id", "recovery key", "restarted automatically", "restarting continuously", "restarting frequently", "restarting many times", "restarts frequently", "scan disk", "screen damage", "screen getting shade", "shutting down frequently", "system not turning on", "system reboot", "system shuts down", "turn on the PC", "white screen" ] }, { "canonicalForm": "Billing Sheet Approval", "list": [ "500 Error", "Accrued Value", "Billing Cycle", "Billing sheet", "FPP", "Hours Mismatch", "Negative value", "One Time Entry", "Rate Card", "Revised Estimate" ] }, { "canonicalForm": "Billing Sheet -Home", "list": [ "Invoice value Mismatch" ] }, { "canonicalForm": "Application/Business Issues", "list": [ "Accounts", "Alight PA", "Allocate", "CRM Application Down", "CRM blocker", "Deliverable", "Competency Pool", "Epayroll", "Execution templates", "Folklore Portal Issue", "IT Proof", "IT Proof Submission", "In-time", "mark", "OPH issue", "Order PA Report", "Payslip Issue", "Payslips", "Preassessment", "Project Closure", "Project Creation", "Project Date", "Project Deliverables", "Project End", "Project End Date", "Project ID", "Reopen Project", "Resource Release", "Role Assign", "Submit expenses", "Sync Alert", "Tasks", "Versant Assessment", "Versant Reassessment", "Versant Pin request", "Versant test", "weekly off", "Hexaguru+", "sumtotal", "timesheet" ] }, { "canonicalForm": "Application Issue", "list": [ "80C", "80CCD", "Claims issue", "Clarification", "Declare IT", "ECS", "ECS Claim", "ECS Report", "Form-16", "IT Declaration", "IT Redeclaration", "Investment", "Investment Declaration", "Tax", "Report ID", "conveyance claims", "reimbursements", "expense" ] }, { "canonicalForm": "Application and Business Issues 2", "list": [ "Access for RMG portal", "Accured", "Accured Effort", "Actual Effort", "Allocation", "Allocation issue", "aloocations", "Amendment issue", "Application Performance issue", "Application and Business issues 2", "Attrition RR", "BU", "Balance effort", "Billed Efforts", "Billed Hours", "Billing", "Billing Confirmation", "Billing Correction", "Billing Efforts", "Billing Hours", "Billing issue", "Billing sheet page issue", "Business Unit", "Connect Report", "Consultant", "Consultant Release", "Consultant issue", "Correct Manager", "Currency", "Data flow issue", "Date change", "Deletion of Milestones/SOW", "Delivery Confirmation", "DemandSupply", "Deputation change/issue", "Diligence", "Discount value", "Domain RRs", "Double Entry", "Effort", "Effort Estimation", "Efforts Mismatch", "Employee Location", "Estimated Effort", "Fin ID", "Finance ID", "Finance ID issue", "Finance Location", "Flash Reports", "Grades", "Hirecraft", "Holiday Configuration", "Hours Exceed", "IIncorrect Location", "Increment/Decrement isuue", "Invoice Rejection", "Invoice Issue", "Loan Resource", "Location", "Location Change", "Location Nearshore", "Mail alerts issue", "Approver" ] }, { "canonicalForm": "Application and Business issues", "list": [ "Application and Bussiness Issue", "Milestone", "Milestone value mismatch", "Milestone issue", "Mismatch", "Monthly summary", "OTE submission", "Offshore", "offshore efforts", "one time entry issue", "onsite", "onsite actual effor", "PD", "PD submission issue", "PM submit", "PSG RR", "Portal issue", "Project ID issue", "RR", "RR approval issue", "RT", "rebase", "rebasing", "rejected SOW", "release", "report mismatch", "report issue", "reporting manager", "reporting manager change", "reporting structure", "resources", "revenue report", "revised effort", "role issue", "SOW", "SOW mapping", "SOW master", "SOW status issue", "Sub", "Submit T&B", "submitting T&B", "Supervisor", "T&B", "T&M", "T&B closure", "T&B submission issue", "T&M issue", "Time&Billing", "Time & Billing", "Time Sheet", "Time and Billing", "Timesheet rejection", "Timesheet submission issue", "timesheets", "TnB", "UBHRS", "Unbilled", "webpage error", "weekly hrs", "weekly sheet", "weekly T&M", "Work location", "rotation RR" ] }, { "canonicalForm": "Application Issues", "list": [ "App-ops", "Application Issue", "Attendance swipe", "Customer management", "DDM", "EBS application", "ECS portal", "Evolve e-learning", "HFM", "Hirecraft connectivity issue", "hub application", "JIRA", "MIS report", "PEF", "PMS connectivity issue", "plan arena", "RMG allocation", "RMG portal", "Referral drive", "stationh application", "T & Amp B", "Travel portal", "WEB application", "brainbox application", "expense claim", "expense sheet", "finance app", "flexi benefits", "hexaguru", "payroll portal", "quality portal" ] }, { "canonicalForm": "Analog Extension phone - Mumbai and Pune Users only", "list": [ "Extension phone", "telephone", "phone not workiing" ] }, { "canonicalForm": "Agent Login Issue", "list": [ "agent login", "cisco login", "cisco rights", "passcode invalid", "cisco credentials", "cisci finesse", "cisco finesse", "ip phone registering" ] }, { "canonicalForm": "Adjustment", "list": [ "Adjustments", "Adjustment Issues", "Adjustment Issue" ] }, { "canonicalForm": "Address Book Issue", "list": [ "Address book", "email sync", "addressbook" ] }, { "canonicalForm": "Active sync issue", "list": [ "Active sync", "mobile", "outlook mobile" ] }, { "canonicalForm": "Accessories Issue", "list": [ "Accessories Issues", "Ipad Charger", "Ipad Data Cable", "Ipad datacable", "mobile accessories", "mobile sync" ] }, { "canonicalForm": "Access Rights Issue", "list": [ "delete user", "share folder", "remote machine" ] }, { "canonicalForm": "Access Issue", "list": [ "Distribution LIST", "Email", "Email ID", "Email access", "Email password reset", "emails", "mails", "mails not received", "emails not received", "PST", "accepted mail", "add member DL", "add members", "archive DL", "client mail box configuration", "email configuration", "hexaware mail", "email blocked", "mail box sizde", "mail box size", "mails delayed", "outlook disconnecting", "outlook downgrading", "outlook hangs", "outlook downgraded", "outlook photo", "outlook sync", "outlook restarting", "remove member DL", "remove member", "remove members", "web mail", "webmail" ] }, { "canonicalForm": "Access card not working", "list": [ "Access denied - printing", "Access for printing", "No printer error", "Printer access", "Printer Access disabled", "Printer Access Issue", "Printing and Scanning issues", "Printing and Scanning Access", "Authorization issue", "Secure print access", "printer authoraization", "scan copy", "scanner", "scan email" ] }, { "canonicalForm": "Access Card", "list": [ "access card" ] }, { "canonicalForm": "Access", "list": [ "CRM" ] }, { "canonicalForm": "AV support", "list": [ "AV", "av support", "Display", "HDMI issue", "LCD", "LED", "mic", "projector", "audio" ] }, { "canonicalForm": "Engineering Services", "list": [ "AC", "ac temperature", "Air condition", "Cabinet", "Carpet", "door", "Engineering services", "Extension box", "Power socket", "Extension cable", "Glass door", "Key issue", "Keyboard tray", "Light flickering", "Lights", "Pasted", "Pedestal", "Pedestal drawyer", "Power", "Power board", "Socket", "Switch board", "air conditioner", "drawyer", "flickers", "mat", "noise", "power fluctuation", "rug", "temperature", "vent", "water dripping", "workstation key", "locker", "locker key" ] } ], "roles": [] }, { "name": "itsmType", "subLists": [ { "canonicalForm": "create Incident", "list": [ "not working", "broken", "cre8 incident", "facing issue", "having issue", "create ticket", "cr8 incident", "problem", "issue", "contention", "bad", "inoperative", "wrong", "incorrect", "falicious", "malicious", "invalid", "misleading", "erronous", "erroneous", "broken down", "defective", "damaged", "unable to", "incapale", "no good", "not good", "in capable", "issues" ] } ], "roles": [] }, { "name": "LeaveHistoryStatus", "subLists": [ { "canonicalForm": "In Progress", "list": [ "progress", "inprogress", "in progress", "work in progress", "wip" ] }, { "canonicalForm": "New", "list": [ "accepted", "open", "assigned", "new", "created" ] }, { "canonicalForm": "Pending", "list": [ "yet to be approved", "pending" ] } ], "roles": [] }, { "name": "noneKeys", "subLists": [ { "canonicalForm": "cab", "list": [ "taxi", "van", "car", "auto", "waggon", "wagon" ] }, { "canonicalForm": "bus", "list": [ "travel", "transport", "transportation", "conveyance", "accomodation", "means of transport", "moving", "vehicle", "omnibus", "ctm", "pass", "bus pass" ] }, { "canonicalForm": "policy", "list": [ "policies", "medical insurance", "medical", "insurance", "hospital", "scheme", "document", "guideline", "method", "procedure", "rules", "strategy", "approach", "coverage", "surety", "Retirement", "legal", "claim", "mediclaim", "medi claim", "recruitment", "forms", "hiring", "safety", "measures", "benefits", "dicipline" ] }, { "canonicalForm": "finance", "list": [ "salary", "hike", "amount", "price", "income", "payslip", "tax", "take home", "take-home", "earning", "wages", "wage", "net pay", "gross pay", "payment", "pay", "payroll", "stipend", "prize", "billable", "non billing", "billing" ] }, { "canonicalForm": "allowance", "list": [ "shift", "extra pay", "allowances", "extra", "grant" ] }, { "canonicalForm": "password", "list": [ "account", "locked", "change", "reset", "unlock", "expired", "pwd", "pin", "codeword", "passcode", "secret key", "secret code", "secret work", "hook", "clasp", "hasp", "link" ] } ], "roles": [] }, { "name": "performance", "subLists": [ { "canonicalForm": "high", "list": [ "best", "top", "more" ] }, { "canonicalForm": "low", "list": [ "least", "bottom", "less", "slow" ] } ], "roles": [] }, { "name": "quantity", "subLists": [ { "canonicalForm": "quantity", "list": [ "higher in number", "big order", "large order", "large orders", "higher order", "huge order", "heavy order", "higher in quantity", "high in quantity", "high in number", "big in number", "big in quanity", "huge in quantity", "lower in number", "less in number", "less in quantity", "lower order", "lower quantity", "minimal order", "minimal in number", "minimal in quantity", "maximum in number", "maximum in quantity", "max in quantity", "max in number", "minimum in number", "minimum in quantity", "min in number", "min in quantity", "large in number", "larger in quantity", "larger in number", "bulk order", "lower in quantity", "bulk in number", "bulk in order", "bulk in quanitity", "small in number", "small in quantity", "small in order", "bulk ordered", "small order", "few number of order", "big numbered", "small quantity", "lowest order", "bulk quantity", "less quantity", "high order", "high quantty", "high number", "larger number", "larger quantity", "bulk number", "lowest order quantity", "highest order quantity", "order quantity" ] } ], "roles": [] }, { "name": "slaStatus", "subLists": [ { "canonicalForm": "fail", "list": [ "failed", "not resolved on time", "resolved after" ] }, { "canonicalForm": "pass", "list": [ "passed", "resolved on time", "resolved before" ] } ], "roles": [] }, { "name": "SR", "subLists": [ { "canonicalForm": "SR", "list": [ "service request", "sr request", "service requests", "sr's" ] } ], "roles": [] }, { "name": "supplierName", "subLists": [ { "canonicalForm": "Container & Packaging Mfg", "list": [] }, { "canonicalForm": "Credit Dairy CO-OP", "list": [] }, { "canonicalForm": "Fisher Scientific", "list": [] }, { "canonicalForm": "Industrial Bakery Ingredients Ltd", "list": [] }, { "canonicalForm": "Industrial Dressler", "list": [] }, { "canonicalForm": "Johnson & Johnson Medical", "list": [] }, { "canonicalForm": "McKesson General Medical", "list": [] }, { "canonicalForm": "Medline Industries Inc", "list": [] }, { "canonicalForm": "Quality Medical & Pharmaceutical Supplies", "list": [] }, { "canonicalForm": "Winters Supply Company", "list": [] } ], "roles": [] }, { "name": "unitName", "subLists": [ { "canonicalForm": "Vision Health Services", "list": [ "health services" ] }, { "canonicalForm": "Vision Operations", "list": [ "operations" ] }, { "canonicalForm": "Vision Project Mfg", "list": [ "project Mfg" ] }, { "canonicalForm": "Vision Communications (USA)", "list": [ "vision communications" ] }, { "canonicalForm": "Vision University", "list": [] }, { "canonicalForm": "Vision Italy", "list": [] }, { "canonicalForm": "Vision Belgium", "list": [] }, { "canonicalForm": "Vision Germany", "list": [] }, { "canonicalForm": "Vision Project Manufacturing USD", "list": [ "vision project manufacturing" ] }, { "canonicalForm": "Vision Sweden", "list": [] }, { "canonicalForm": "Vision France", "list": [] }, { "canonicalForm": "Vision Netherlands", "list": [] }, { "canonicalForm": "PRU-Vision Process Industries (US)", "list": [ "pru", "vision process industries" ] }, { "canonicalForm": "Vision Industries", "list": [] } ], "roles": [] }, { "name": "ViewEntity", "subLists": [ { "canonicalForm": "View", "list": [ "show", "tell", "get", "give", "say", "fetch", "display", "see", "know" ] } ], "roles": [] } ], "prebuiltEntities": [ { "name": "datetimeV2", "roles": [] }, { "name": "money", "roles": [] }, { "name": "number", "roles": [ "empId" ] } ], "utterances": [ { "text": "access required for salesforce account", "intent": "None", "entities": [] }, { "text": "apply new sr", "intent": "CreateServiceRequest_ITSM", "entities": [] }, { "text": "create issue", "intent": "CreateIncident_ITSM", "entities": [] }, { "text": "create raise service request sr", "intent": "CreateServiceRequest_ITSM", "entities": [] }, { "text": "get my list of pending ticket raised", "intent": "ViewStatus_ITSM", "entities": [] }, { "text": "get my list of sr service requests raised", "intent": "ViewSRStatus_ITSM", "entities": [] }, { "text": "help desk", "intent": "ViewStatus_ITSM", "entities": [] }, { "text": "i want to see my raised tickets details", "intent": "ViewStatus_ITSM", "entities": [] }, { "text": "leave balance", "intent": "None", "entities": [] }, { "text": "member as manager needs phone number to the it office", "intent": "None", "entities": [] }, { "text": "please create an incident", "intent": "CreateIncident_ITSM", "entities": [] }, { "text": "raise requests", "intent": "CreateServiceRequest_ITSM", "entities": [] }, { "text": "raise ticket incident", "intent": "CreateIncident_ITSM", "entities": [] }, { "text": "report issues", "intent": "CreateIncident_ITSM", "entities": [] }, { "text": "shift allowance", "intent": "None", "entities": [] }, { "text": "show my pending sr details", "intent": "ViewSRStatus_ITSM", "entities": [] }, { "text": "show pending canceled incident", "intent": "ViewIncident_ITSM", "entities": [] }, { "text": "status of 834866", "intent": "ViewStatus_ITSM", "entities": [] }, { "text": "status of my service request sr raised", "intent": "ViewSRStatus_ITSM", "entities": [] }, { "text": "unable to login to account. my colleagues are facing same issue.", "intent": "None", "entities": [] }, { "text": "view my ticket status in help desk dashboard", "intent": "ViewStatus_ITSM", "entities": [] }, { "text": "view open issues raised to see", "intent": "ViewIncident_ITSM", "entities": [] }, { "text": "view open service request sr", "intent": "ViewSRStatus_ITSM", "entities": [] }, { "text": "view reported issues status", "intent": "ViewIncident_ITSM", "entities": [] }, { "text": "view wip ticket status of 834868", "intent": "ViewStatus_ITSM", "entities": [] } ], "versionId": "0.5", "name": "ITSM_hnicorp", "desc": "LUIS for HNI Corp", "culture": "en-us", "tokenizerVersion": "1.0.0", "patternAnyEntities": [ { "name": "sys.any", "roles": [ "searchValue", "Employee Name" ], "explicitList": [] } ], "regex_entities": [ { "name": "IncidentID", "regexPattern": "INC[0-9]+", "roles": [] }, { "name": "RequestID", "regexPattern": "REQ[0-9]+", "roles": [] } ], "phraselists": [ { "name": "employeeName", "mode": true, "words": "hari,nivetha,mubashshir,krishna,raya,minggu,sheeba,bulan,vishnu,baru,nila,govinda,selamat,tahun,buddha,nanti,radha,shiva,rama,datang,sarah,maria,venkatesan,ganesha,ganesh,brahma,lakshmi,parvati,kali,sampai,durga,saraswati,hanuman,shakti,surya,siva,devi,laxmi,ram,ganga,indra,kartikeya,sita,guru,om,sarasvati,gayatri,agni,narasimha,mantra,brahman,shankar,yoga,karma,garuda,savitri,soma,dharma,ravi,varuna,sandhya,debdatta,vijay,teja,kishan,pavan,santhosh,venkat,praveen,sandeep,rajesh,rajkumar,srinivas,yogesh,santosh,vaibhav,pradeep,prashant,gaurav,dinesh,ashish,umesh,saurabh,sunil,vivek,rakesh,sathish,mishra,sameer,vipin,hemant,rohit,rahul,deepak,varun,neeraj,pankaj,harish,amit,suresh,nikhil,ramesh,nilesh,shubham,mohit,aditya,sanjay,vikas,ashok,sharma,pravin,verma,rajeev,kapil,vinod,nishant,kumar,arun,mahesh,jain,nitin,raju,sanjeev,yadav,ajay,thakur,raj,kiran,gupta,anand,vikram,siddharth,mukesh,manish,singh,rajiv,akshay,joshi,neha,priyanka,pandey,mehta,kapoor,patel,kunal,chandra,priya,manisha,dutta,madhuri,arora,deepika,preeti,sneha,sonam,rekha,ayesha,shweta,sridevi,shilpa,urmila,divya,anushka,ramya,mallika,chawla,takia,amrita,shetty,juhi,kajol,sharukh,kareena,namitha,preity,kavya,shahrukh,dutt,anitha,urvasi,nayantara,prakash,john,vishal,david,satish,pooja,manoj,paul,raja,vinay,james,michael,peter,mohan,mark,naresh,alex,gautam,thomas,karthik,robert,george,daniel,joseph,andrew,jay,mary,chris,charles,jim,sahil,jitendra,sam,sachin,tarun,anil,pramod,narayan,prasad,ali,shashi,pratap,richard,jayesh,mike,rajendra,tom,abhishek,shashank,kevin,prasanna,steven,stephen,ashutosh,martin,alok,jaiswal,jennifer,shailesh,william,dheeraj,brian,lawrence,davis,williams,abhinav,vikash,hitesh,patrick,sourabh,matthew,keith,gary,scott,craig,anthony,mitchell,moore,greg,bryan,jeff,todd,alan,andy,brandon,ryan,jones,jason,jonathan,dennis,lewis,steve,christopher,dave,wilson,eric,larry,danny,harris,howard,barry,joe,arjun,lee,senthil,julie,kim,johnson,smith,susan,anna,taylor,jack,nancy,kelly,lisa,jamie,frank,michelle,ben,amy,piush,safwaan,immanuel,kingsley,raghav,sunitha,neeharika,gauri,vignesh,archana,anjali,sanjana,sameera,sangeetha,aishwarya,geetha,kalpana,sunita,pallavi,govind,sriram,kumari,swati,parveen,akhil,charanam,sweta,subhash,kaushik,kuldeep,avinash,prabhakar,puneet,saroj,srivastava,jayant,pradip,dubey,mahendra,gokul,prasanth,manjunath,devika,savithri,saraswathi,ayyappa,balaji,saibaba,meenakshi,chaitanya,venkatesh,madhav,bharat,murali,gopal,shyam,laxman,madhu,manu,amar,arvind,srinivasan,aravind,subramanian,sekhar,srikanth,satyanarayana,chandrasekhar,subramaniam,deshpande,shrikant,murali mohan,kulkarni,rama krishna,nagendra,sudha,suman,srinath,hariharan,narendra,murthy,surendra,narayana,bharathi,sagar,jyoti,bharati,akash,venugopal,radhakrishnan,ganesan,usha,bhaskar,krishnamurthy,gomati,asha,damodar,naveen,jai,narmada,padma,suraj,radhika,sumanth,uday,gayathri,prashanth,jayaram,karthick,vinayak,satheesh,sujith,sandip,vinoth,abhilash,sravan,kavitha,swetha,preethi,kalyani,bhavani,muthu,raghu,jhansi,sarita,lalitha,ramu,sivaji,prabhu,janaki,yamini,agrawal,seema,biswas,swathi,sukrithi,shruti,pourab,gourav,nash,joanna,strunsky,christelle,stevenson,rosanna,channing,russel,parker,heidi,schwartz,knight,dubas,backus,washington,joana", "activated": true, "enabledForAllModels": false }, { "name": "createIncident", "mode": true, "words": "ticket,issue,broken,heated,slow,issues,problem,malacious,falacious,mic system,switchboard,power socket,contention,bad,inoperative,wrong,incorrect,invalid,misleading,erroneous,broken down,defective,unable to,incapable,not good,ac too high,bbh network,scanner,laptop,lan,outlook,keyboard,bluetooth,wireless,power,memory,wifi,battery,cpu,storage,monitors,desktops,projectors,accessories,computer,infranet,portal,file issue,remotefault,remote fault,stuck,struck,deactivation,faded,faded text,error queue,Cherwell Ticket,task failed,Backup database,dropping,internet dropping,archive error,corrupted file,failed backups,unresponsive,error connecting,expired database,connection problem,refresh fail,monitoring,blocking session,automate reboot,alert,decommision,server error,reboot server,aborted job,bundle request,Equipment needs,Authentication failure,reports error,app issues,not syncing,jammed,stolen,change request,security review,server report,termination,reactivate,remove access,authentication,failed,need,want,require,assist", "activated": true, "enabledForAllModels": false }, { "name": "hnicorp", "mode": true, "words": "bad,broken,connectivity,contention,damaged,defective,detatched,disconnecting,down,empty,erroneous,error,falacious,fallacious,frezzed,heated,incapable,incorrect,inoperative,invalid,issue,issues,malcious,misleading,noise,not connecting,not enabled,not loading,not working,problem,spam,stopped,stopped working,taking longer,throwing,unable,wrong,alert,breach,breakfix,defect,disconnected,failed,failing,failure,froze,frozen,hack,hacked,hot,not responsing,not syncing,outage,phish,reboot,recovery,running slow,stuck,access,install,installed,lost,move,need,needs,new,patched,permission,replace,stolen,surrender,system,upgrade,upgraded,activate,activation,block,blocked,cleanup,deactivate,decomission,disable,enable,enhancement,inquire,inquiry,license,missing,monitoring,needed,permissions,reactivate,refresh,restore,rights,settings,setup,verify,verifying,not good,privilege,ticket,terrible,poor,atrocious,faulty,inadequate,split,collapsed,busted,cracked,flawed,impaired,glitched,screwed,blunder,lapse,mismanagement,glitch,flaw,affair,complication,trouble,dispute,obstacle,false,inaccurate,goofed,amiss,misshandled,wired,rupture,discontinuity,breakages,breakoffs,fault,shortcoming,limitation,mistake,gremlin,lack,break down,malfunction,crash,hask,hijack,exploit,spoof,adhere,cling,ingress,admittance,lodge,establish,insert,relocate,migrate,shift,switch,demand,authorisation,consent,licence,approval,permit,reinstall,repair,reestablish,put back,authorization,authority,requisite,neccesity,group,frame,conspiracy,layout,outfit,substantiate,confirm,certify,evidence,validate,accredit,warrant,make certain,pin down,uphold,latest,brand new,fresh,up to date,modern,trigger,operate,initiate,indispose,incapcitate,defuse,authorize,lincense,allow,inspection,exploration,probe,inquest,blue screen", "activated": true, "enabledForAllModels": false } ], "regex_features": [], "patterns": [], "settings": [ { "name": "NormalizePunctuation", "value": "true" }, { "name": "NormalizeWordForm", "value": "true" } ] }