{ "Default Fallback Intent": { "trainingPhrases": [], "parameters": {}, "action": "fallback" }, "taskModule": { "trainingPhrases": [ "task module" ], "parameters": { "mainMsg": "", "managerApprovalNo": "" }, "action": "taskModule" }, "Default Welcome Intent": { "trainingPhrases": [ "userloggedinsuccessfully", "login success", "hi", "i greet you", "Good morning", "gud mrg", "welcome", "Hai", "talk to smart coco", "talk to teams coco", "smart coco", "teams coco", "hey", "hello", "hey there", "a good day", "hello there", "long time no see", "I greet you", "hello again", "howdy", "hello hi", "just going to say hi", "lovely day isn't it", "greetings", "heya", "hmm", "k", "take me to menu", "take me to main menu", "back to main menu", "back", "take me to home", "Home🏠", "Home 🏠", "🏠Home", "🏠 Home", "home", "go back", "go to home", "take me to the home menu", "go to main menu", "mainMenu", "menu", "main Menu", "cancel", "please cancel", "cancel coco", "can you cancel", "can you cancel coco", "i don't want to do now", "i don't want to", "not now", "may be afterward", "maybe after some time", "not at the moment", "show me the start screen", "not right now", "don't want to proceed", "dont want to proceed", "don't want", "dont want", "okay", "gd", "talk to smart coco", "talk to coco", "talk to teams coco", "talk to teams", "don't want now", "dont want now", "not needed", "no need to reset", "may be later", "after sometime", "want to go out", "i don't want to apply", "i dont want to apply", "not required", "hmmmm", "hmm", "hm", "hmmm", "i dont want to reset", "i don't want to reset", "i dont want to proceed", "i don't want to proceed", "not intrested", "may be some other time", "some other time", "okk", "ok", "not interested", "not really", "okk i'm done", "done", "i'll apply later", "i will apply later", "Well later", "i'm not ready", "get back", "okk get back", "back", "later", "take me home", "k", "kk", "kkk", "I'm done", "quit my conversation", "stop my conversation", "i want to exit my conversation", "testsdss", "I would like to see my exception", "signin", "login" ], "parameters": { "mainMsg": "", "managerApprovalNo": "" }, "action": "welcome" }, "mainMenu": { "trainingPhrases": [ ], "parameters": { "mainMsg": "", "subMsg1": "", "subMsg2": "", "userStorage": "" }, "action": "mainMenu" }, "psMainIntent_PS": { "trainingPhrases": [ "go to absence module", "hr", "phrms", "people hrms", "hrms", "peoplesoft", "pshrms", "p - soft", "peoplesoft hrms", "Hr Assistant", "Absence" ], "parameters": {}, "action": "psMainIntent" }, "performanceDataMain_FINANCE": { "trainingPhrases": [ "go to finance module", "erp", "go to erp module", "finance", "show me data", "performance data", "performance" ], "parameters": {}, "action": "perfromanceDataMain" }, "salesInsightsMain_ECOMMERCE": { "regexPatterns":[ ["retails|retail|sales|sale","data|status|analytics"], ["view|show|display","retails|retail|sales|sale","data|status|analytics"] ], "trainingPhrases": [ "retail dashboard", "retail analytics", "sales data", "show me sales", "show me sales data", "sales status", "show me sales status", "sales insights", "insights", "sales report", "show me sales report", "display sales report" ], "parameters": {}, "action": "salesInsightsMain" }, "CustomerCollection_finance": { "trainingPhrases": [ "customer collection" ], "parameters": { "client": "", "lowOutstandingAmt": "", "HighOutstandingAmt": "" }, "action": "CustomerCollection" }, "supplierPerformance_FINANCE": { "regexPatterns":[ ["supplier|performance","data|datas|performance|details"], ["view|show|display|get|supplier|key","performance","data|datas|indicator|indicators|details"] ], "trainingPhrases": [ "Supplier performance", "key performance indicators data", "kpi data", "show me supplier performance", "Display supplier performance", "Fetch supplier performance data", "Get supplier performance data", "show me supplier details" ], "parameters": { "supplierName": "", "fromDate": "", "toDate": "", "performance": "" }, "action": "supplierPerformance" }, "orderBookings_FINANCE": { "regexPatterns":[ ["order|booking|bookings","booking|bookings|datas|values"], ["view|show|display|get|order","order|booking|bookings","booking|bookings|datas|values"] ], "trainingPhrases": [ "Order Bookings", "show me booking values", "Show me booking data", "Display booking datas", "Get the order datas", "Fetch booking datas", "order data less than", "order details greater than", "View Orders Details", "Pull up my orders" ], "parameters": { "unitName": "", "amount": "", "amountState": "", "quantity":"", "number":"" }, "action": "orderBookings" }, "GeneralGreetings": { "trainingPhrases": [ "how about you", "hbu", "I mean how was your day", "how's life going", "so tell me how was your day", "How are you doing?", "Top of the morning to you!", "Hello. How do you do?", " You alright?", "How's your day", "how are things", "how are things", " How's it going?", "Hu", "Hi are u there?" ], "parameters": {}, "action": "" }, "logout": { "trainingPhrases": [ "log out", "sign out", "log off", "signout", "logoff", "logout" ], "parameters": {}, "action": "logoutEvent" }, "login": { "trainingPhrases": [ "log in", "sign in", "signin", "login", "sign up", "signup" ], "parameters": {}, "action": "login" }, "exitIntent": { "trainingPhrases": [ "See you later", "exit", "gd bye", "gd by", "ttyl", "B4N", "BFN", "BBN", "CU", "CTN", "CT", "CUA", "CUL", "CUL8R", "CYAL8R", "CWYL", "CYA", "EOD", "G2G", "G2R", "GB", "GG", "YW", "SYS", "SYL", "bye bye", "bbye", "bye", "good bye", "good bye!", "chat with you later", "i'll be back in a minute", "exit" ], "parameters": { "Exitentity": "" }, "action": "" }, "BotName": { "trainingPhrases": [ "Can you tell me about yourself", "What is your name", "Who are you", "tell me your name", "Whats your name", "What can i say you", "your name, please", "your name", "and your name" ], "parameters": {}, "action": "" }, "BotCapabilities": { "trainingPhrases": [ "What can you do for me", "What can I do with this bot", "how can you help me about meetings", "what can I do with this bot", "how can you help me about ", "what are the activities you can do?", "how can you help me about ", "what are the queries you can solve?", "what are the list of queries you can do?", "what is your capability", "How can you help me about ", "what is your role?", "what are your capabilities?", "What can you do for me ?", "what are the queries you can perform?", "what are the queries you can help me with", "can you answer all my queries?", "hey bot what are the things that you can do ?", "how can you help me?", "How can you help me about ", "what can you do ?", "things", "what can you help me with", "?4U", "DIKU,", "YKWYCD", "I have question for you", "what is service request", "how service request helps me?", "what is crm", "what is return to work", "how return to work helps me?", "what is incident" ], "parameters": { "capType": "", "BotCapabilityEntity": "" }, "action": "" }, "NegativeFeedbackHandle": { "trainingPhrases": [ "yttl", "You know nothing Coco", "I am not happy with you", "You take too long", "b l", " n t", "blnt", "better luck next ", "You know nothing Coco", "I don't understand what you mean", "I have a question, I don't understand what you mean", "i am not happy with you", "you are not upto mark", "don't work properly", "You barely understand", "you are immature", "you made me mad", "I didnt expect that", "You're not an intelligent bot", "Why are you not understanding", "I'm really frustrated in you", "you are not working properly", "don't say sorry always", "why you always keep repeating that you ", "don't have response for this query", "i'll not talk to you", "i got frustrated", "you are bad", "i hate you", "you know nothing", "you are useless", "what is this you don't have response for anything", "don't wanna talk to you", "i am angry", "you are irritating me", "you are mad", " you don't understand me", "you are not smart enough", "Get Lost then", "unexpected behavior", "you are waste", "don'tlike you", "i got irritated", "you are not intelligent enough", "you are not good", "this is not good", "you're not understanding me", "it's a waste of time talking to you", "you are stupid", "stop saying you don't have any response", "stop this nonsense", "i'm tired of you", "i'm fed up of you", "stupid", "you are rubbish" ], "parameters": {}, "action": "" }, "HappySmiley": { "trainingPhrases": [ "😅", "😜", "1F604", "??", "??", "??", "??" ], "parameters": {}, "action": "" }, "UnhappySmiley": { "trainingPhrases": [ "??", "??", "??", "??", "??", "??", "??", "??" ], "parameters": {}, "action": "" }, "ThankYou": { "trainingPhrases": [ "its okay coco", "thnx", "it's okay coco", "good", "It's all right.", "Its Okay coco", "marvelous", "thats better", "i liked what you have done", "i am happy", "Pleased to meet you", "it's nice to meet you", "It's great to see you", "nice to see you", "good to see you", "take care", "hugs and love to you", "hugs coco ��", "hugs coco", "All my best wishes", "Always a pleasure", "You're smarter than him", "You're very nice", "I believe you", "Better than ever", "Keep it up", "I love it", "Fantastic job", "You are champ", "Brilliant", "Clever", " incredible", "extraordinary", "You are A-Ok", "Great effort", "What a genius", "Unbelievable work", "Much better", "You are special to me.", "You're very precious.", "You're sweet.", "You are precious.", "I knew you were able to do that.", "good job", "I knew you could do that.", "You just blew me away", "You're so cool .", "Okay, you're great .", "You're just fantastic", "You're awesome .", "You are fantastic", "I love the way you did that.", "I love how you did that.", "Good piece of work for me", "Nice piece of work", "Okay, you're clever", "You're cool", "You're smart", "Good I appreciate it", "Thanks a lot", "thank you so much", "thanx", "ThankYou", "Thank you", "No", "10X", "10Q", "AAP", "AMBW", "ATB", "AWESO", "BLNT", "BOL", "BR", "G2CU", "GD", "GUD", "GJ", "GR8", "H2CUS", "YTG", "VN", "TYVM", "TYSO", "TY", "TU", "TA" ], "parameters": {}, "action": "" }, "ThankYouYes": { "trainingPhrases": [ "yeah right", "Definitely", "claims", "yeah right", "Fine with me", "Go for it", "fine by me", "Yes, please", "Yes, continue", "continue", "yes", "sure", "yes that's alright", "I don't mind", "yes I do", "yes I agree", "yes that's ok", "that one works", "yes you can do it", "perfect", "yes", "why not", "of course", "yep that's rigt", "absolutely", "sure why not", "absolutely", "it's okaay", "it's fine", "exactly", "yup", "do it", "yes i can", "it looks perfect", "alright", "go ahead", "confirm", "sounds good", "thats correct", "right" ], "parameters": { "PreferredFlag": "yes" }, "action": "" }, "ThankYouNo": { "trainingPhrases": [ "No, please", "No, Thanks", "don't", "nope not really", "no that's not what I said", "L8R", "N", "No", "DNT", "no that's be all", "no we are good", "thank but no", "nothing else", "not intrested", "not now", "definitely not", "no never", "never", "nah ", "nothing", "no maybe next time", "no not really", "no thats ok", "na", "no way no", "I can't", "no thanks", "not all", "not really", "nope" ], "parameters": { "PreferredFlag": "no" }, "action": "" }, "testing_ECOMMERCE": { "trainingPhrases": [ "testing" ], "parameters": {}, "action": "" }, "CreateIncident_ITSM": { "trainingPhrases": [ "Create Incident", "Raise Incident", "New Incident", "Make an incident", "Make an issue", "CRE8", "CR8", "where can I raise incident", "could you please create one genie ticket for me", "help me with creating a genie ticket", "assist me with raising an incident", "help me with raising incidents", "help me with raising incident" ], "parameters": { "prompt_description": "", "Subcategory": "", "Project": "", "Location": "", "Building": "", "Symptom": "", "WorkGroupName": "", "Priority_Name": "", "Department": "", "Incident_Description": "" }, "action": "create_incident_choose_severity" }, "IncidentDescriptionYes_ITSM": { "trainingPhrases": [ "confirm create incident" ], "parameters": { "Subcategory": "", "Project": "", "Location": "", "Building": "", "Symptom": "", "WorkGroupName": "", "Priority_Name": "", "Department": "", "Incident_Description": "" }, "action": "createIncidentYes" }, "IncidentDescriptionNo_ITSM": { "trainingPhrases": [ "cancel create incident" ], "parameters": {}, "action": "createIncidentNo" }, "createIntent_ITSM": { "trainingPhrases": [ "how to raise ticket for new laptop", "I need assistance with cherwell", "I need help in", "i want to install 7-zip on my system", "i need admin access", "my desktop has virus", "i want to change my work location/workstation", "i need telephone extension in my workstation", "i want to move my telephone extension", "my hardware needs to be upgraded", "i want to replace my data card", "i want to surrender my asset", "i want to change my timesheet entries", "i need administrator permission to delete a file", "i want to install putty on my system", "my id card is expired", "my id card is stolen", "i lost my id card", "my system got locked", "my system got freezed", "need software installed", "need system patched", "need antivirus updated", "request hr letter", "request address proof", "new laptop request", "upgrade corporate plan", "I want to install a software", "I need new laptop", "my line is down", "Printer is not working in CDR plant", "is my line down", "line seems to be down", "line is broken", "printer not installed", "printer not working", "having issues with line", "having issues with printer", "issue with printer", "issue with line", "attendance tracker is not working", "AC throwing air directly into my place", "Very much air thrown in my seat", "Need Mic system for Award distribution ceremony.", "The pedestal is not working and unable to open. Need help immediately", "Work station key has broken please replace and service the work station pedestal", "Unable to Plug into Power Socket", "Short circuit of switchboard", "The power socket is damaged and not working for desktop", "Keyboard stand got detached from the workplace", "A keyboard tray is damaged. The seat number is EBII 037 F1", "Glassdoor noise", "Hi Team Due to uneven flooring carpet not pasted properly", "Kindly increase the AC temperature. It's too cold", "Ac too high in my place", "AC too cold", "Water dripping from Celling", "No power is coming from the power socket.", "Please make some free space in C drive.", "Low disk space on the System drive", "not having the call in option in my WEBEX scheduled meeting", "Please reduce ac cooling at 3rd floor north wing desk: 698", "AC direct air throw from the diffuser in my place. Please check.", "We are not able to connect any application/DB from local LAN (Hexaware) environment to our DL onsite server.", "Automatic change of IP.", "I couldn't connect any website even google also.", "All website and link are taking longer time than expected and always no internet connection", "Network Lan Port is Not working.", "Not able to connect VPN on the current network.", "The customer portal is not accessible. I have tried various browsers and also by enabling and disabling the proxy server", "LAN is disconnecting every 2 to 3 min", "Access to BBH network is extremely slow", "Outlook stopped working after MS Office re-installed", "VLAN is Not working for clarivate network.", "Not able to start the server while connected to VPN", "VM ware client not connecting", "HEXWLAN WIFI is not working", "My system is too slow. Please check with the internet connectivity issue. My place is in EBIII Ground 232F0.", "Outlook mailbox size exceeds 100 MB limit. Please increase mailbox size.", "From 15th Jan, some of the emails from our client are received in a junk mail folder instead of the Inbox folder.", "I am not able to log in on Virtual Machine, When I am trying to login it says: Real-Time Protection is not enabled.", "when I try connecting to the internet via the provided Jio-Fi or any other WiFi device it gets connected but unable to open a single google page.", "Internet Connectivity is very slow. Some websites not loading", "Internet not working", "Outlook not storing Meeting information", "Unable to reply in the mail. Mail reply and send buttons are disabled.", "Outlook Activation Issue, key expired", "Not able to take a printout from secure print.", "Black Cartridge is empty.", "Request for Printer access", "I am unable to access my mailbox, skype and excel due to license issue.", "Email confirmation issue on raising any incident.", "Mailbox is showing full", "VLAN change required for bitbucket access.", "Copy, Print and Scan options are not enabled for my access card", "Please install outlook 2016, Not able to configure the Prometric mail id.", "Jump station 90 not working for me", "Most of the features of outlook have been disabled.", "Common printer not mapped to my user-id", "The cartridge needs to be changed for printer", "PRINTER SHOWS IN ERROR STATUS", "Spam email - block the sender", "Customer not receiving email from Hexaware email.", "I need an update from Exchange to Office 355", "Toner cartridge issue", "Secure Print Issue. Cannot able to take a printout.", "I am not able to login", "I cant login", "cant login", "desktop allocation", "create ticket for seat allocation", "my desktop is not working" ], "parameters": { "ITSM": "", "desc": "", "itsmType": "" }, "action": "createParent" }, "itsmMainIntent_ITSM": { "trainingPhrases": [ "it support", "itsm", "help desk", "fresh desk", "it help desk", "help desk management", "help desk service", "call center", "IVR", "STG", "technology group", "IT Service desk", "IT Services", "Service Desk", "service desk", "IT", "IT Service maintenance", "help me with service desk", "I need assistance with service desk", "I need guidance for Service desk", "I need help with ITSM", "I need help with service Desk", "I need guidance for Service desk activities" ], "parameters": {}, "action": "itsmMainIntent" }, "Incident_ITSM": { "trainingPhrases": [], "parameters": { "INCIDENTREQUEST": "" }, "action": "incidentRequest" }, "UpdateIncident_ITSM": { "trainingPhrases": [ "i want to update my incidents", "update incident", "update incident details", "i want to add comments to my raised incident", "update comments", "reopen incidents", "show my reopen incidents", "fetch my reopen incidents", "view my reopen incidents" ], "parameters": { "comment": "", "empId": "", "LeaveHistoryStatus": "", "IncidentID": "" }, "action": "UpdateIncident" }, "IncidentUpdateYes_ITSM": { "trainingPhrases": [ "confirm update incident" ], "parameters": { "comment": "", "empId": "", "IncidentID": "", "Category": "", "WorkGroup": "" }, "action": "IncidentUpdateYes" }, "ViewStatus_ITSM":{ "trainingPhrases":[ "what is the status of my tickets raised", "what is the status of my ticket raised", "what is the status of my tickets", "what is the status of my ticket", "view tickets raised by me", "view status of the tickets raised by me", "view ticket raised by me", "view status of the ticket raised by me", "i want to see all the tickets raised by me", "show me all the tickets raised by me", "i want to see all the ticket raised by me", "show me all the ticket raised by me", "get me all the tickets raised by me", "get me all the ticket raised by me", "i want to see the status of my tickets", "i want to see the status of my ticket", "show the tickets raised by me", "show the ticket raised by me", "get me the tickets raised", "show me the tickets raised by me", "get me the ticket raised", "show me the ticket raised by me", "status of the tickets", "status of the ticket", "status of the tickets raised by me", "status of the ticket raised by me", "show me the status of all the tickets raised by me", "show me the status of all the ticket raised by me", "show me the status of the tickets raised by me", "show me the status of the ticket raised by me", "view status", "show status", "get status", "details status", "ticket status", "fetch all status", "consolidated status", "list down all my status" ], "parameters": { "LeaveHistoryStatus": "", "IncidentID": "", "empId": "" }, "action": "ViewTicketStatus" }, "ViewIncident_ITSM": { "trainingPhrases": [ "show the incidents raised by me", "list my incidents", "show me the incidents raised by me", "view status(I)", "view incident status", "get incident status", "show incident status", "view incidents based on status", "view my incident details", "show my incident details", "view incident", "i want to see the status of my incident", "Show me the details of incident", "incident status", "incident details", "view issues", "view issue", "issue status", "all issues", "issues details", "show me the incidents raised" ], "parameters": { "LeaveHistoryStatus": "", "IncidentID": "", "empId": "" }, "action": "ViewIncident" }, "ViewSRStatus_ITSM":{ "trainingPhrases":[ "show me the service requests raised", "list my sr", "list my service requests", "view status(R)", "view sr status", "show sr status", "get sr status", "show my service request", "service request status", "view service request status", "view request status", "status service request", "view status of service request", "get status of service request", "show status of service request", "view status of request", "get request status", "show request status", "fetch me all requests", "fetch requests", "fetch request status", "show me reqeusts", "request status", "request details", "show details of my request", "what is the status of my SR raised", "Show me my Service requests" ], "parameters": { "LeaveHistoryStatus": "", "IncidentID": "", "empId": "" }, "action": "ViewSRStatus" }, "approveSR_ITSM": { "trainingPhrases": [ "approve SR", "approve service request", "Approve Service Request", "Approve sr" ], "parameters": {}, "action": "approveSR" }, "approveSRDetails_ITSM": { "trainingPhrases": [ "Approve Selected SR", "Reject Selected SR" ], "parameters": { "sr_sys_id": "", "empName": "", "ApproveReject": "" }, "action": "approveSRDetails" }, "viewSrDetails_ITSM": { "trainingPhrases": [ ], "parameters": { "LeaveHistoryStatus": "", "RequestID": "", "empId": "", "startDate": "", "endDate": "" }, "action": "viewSrDetails" }, "cancelIncident_ITSM": { "regexPatterns": [ [ "cancel|remove|drop|delete" ] ], "trainingPhrases": [ "cancel my incident", "i want to cancel my incident", "cancel incident", "cancel my applied issue", "remove incident", "help me to cancel incident", "i want to cancel my issue", "cancel all the incident pending for approval" ], "parameters": { "IncidentID": "" }, "action": "cancelIncident" }, "cancelIncPost_ITSM": { "trainingPhrases": [ "confirm cancel incident" ], "parameters": { "comments": "" }, "action": "cancelIncPost" }, "cancelSrDetails_ITSM": { "trainingPhrases": [ "cancel my service request", "cancel sr", "cancel SR request", "cancel my applied sr", "cancel my sr ticket", "cancel my sr" ], "parameters": { "LeaveHistoryStatus": "", "RequestID": "", "empId": "", "startDate": "", "endDate": "" }, "action": "cancelSrDetails" }, "cancelSrPost_ITSM": { "trainingPhrases": [ "confirm cancel service request" ], "parameters": { "comments": "" }, "action": "cancelSrPost" }, "UpdateServiceRequest_ITSM": { "trainingPhrases": [ "i want to update my sr", "update service request", "i want to add comments to my raised sr", "update sr", "Update SR", "update service request", "update sr ticket", "update my sr" ], "parameters": { "comment": "", "empId": "", "RequestID": "", "startDate": "", "endDate": "", "LeaveHistoryStatus": "" }, "action": "UpdateServiceRequest" }, "SrUpdateYes_ITSM": { "trainingPhrases": [ "confirm update service request" ], "parameters": { "comment": "", "empId": "" }, "action": "SrUpdateYes" }, "itsmIncident_ITSM": { "trainingPhrases": [ "Incident", "incidents" ], "parameters": {}, "action": "itsmIncident" }, "itsmServiceRequest_ITSM": { "trainingPhrases": [ "SR", "Service request", "SR request", "sr", "Go to Service Request", "Service Request main page", "Go to sr", "where can I raise ticket" ], "parameters": {}, "action": "itsmServiceRequest" }, "CreateServiceRequest_ITSM": { "trainingPhrases": [ "create request", "How can I raise service requests", "create service request", "make service request", "i want to create service request", "create sr", "assist me with raising sr", "Assist me with raising an sr", "Assist me with raising an service request", "help me with creating service request", "how to raise request in service desk", "how to raise ticket in service desk", "need to raise ticket", "i need help in raising a ticket", "i need to raise a ticket" ], "parameters": { "prompt_description": "", "Sr_Description": "", "taskModule": false }, "action": "createSR" }, "createServiceRequestPOST_ITSM": { "trainingPhrases": [ "post sr", "confirm creatr SR", "confirm create SR" ], "parameters": { "Sr_Description": "" }, "action": "createRequestPost" }, "ReopenServiceRequest_ITSM": { "trainingPhrases": [ "reopen my sr", "reopen sr", "reopen my service request", "reopen service request", "reopen my sr ticket" ], "parameters": { "comment": "", "empId": "", "RequestID": "", "startDate": "", "endDate": "", "LeaveHistoryStatus": "" }, "action": "ReopenServiceRequest" }, "SrReopenYes_ITSM": { "trainingPhrases": [ "confirm reopen the service request" ], "parameters": { "comment": "", "empId": "" }, "action": "SrReopenYes" }, "salesAnalyticsTaskModule_ECOMMERCE":{ "trainingPhrases": [ "eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9" ], "parameters": { }, "action": "salesInsightsMain" }, "getSlaKPI_ITSM": { "trainingPhrases": [ "get me sla status", "get sla status", "show sla status", "sla compliance", "sla compliance details", "View sla status", "show service level agreement status for the tickets", "view service level agreement status for the tickets", "get service level agreement status for the tickets", "show me the tickets which met sla", "show me the SLA resolution status", "Show me the status of the SLAs", "Show me the SLA details", "Get me the status of the SLAs", "Show me the details of the SLAs" ], "parameters": { "slaStatus": "", "fromDate": "", "toDate": "" }, "action": "getSlaKPI" }, "talkToAgent_ITSM": { "trainingPhrases": [ "talk to agent", "report issue" ], "parameters": {}, "action": "talkToAgent" } }