{
    "Default Fallback Intent": {
      "trainingPhrases": [
        "what is the current state of Covid in India"
      ],
      "parameters": {},
      "action": "fallback"
    },
    "taskModule": {
      "trainingPhrases": [
        "task module"
      ],
      "parameters": {
        "mainMsg": "",
        "managerApprovalNo": ""
      },
      "action": "taskModule"
    },
    "FollowUpQuestion": {
      "trainingPhrases": [
        "follow up question"
      ],
      "parameters": {},
      "action": "FollowUpQuestion"
    },
    "Default Welcome Intent": {
      "trainingPhrases": [
        "userloggedinsuccessfully",
        "login success",
        "hi",
        "service desk",
        "i greet you",
        "Good morning",
        "gud mrg",
        "welcome",
        "Hai",
        "talk to smart coco",
        "talk to teams coco",
        "smart coco",
        "teams coco",
        "hey",
        "hello",
        "hey there",
        "a good day",
        "hello there",
        "long time no see",
        "I greet you",
        "hello again",
        "howdy",
        "hello hi",
        "just going to say hi",
        "lovely day isn't it",
        "greetings",
        "heya",
        "hmm",
        "k",
        "take me to menu",
        "take me to main menu",
        "back to main menu",
        "back",
        "take me to home",
        "Home🏠",
        "Home 🏠",
        "🏠Home",
        "🏠 Home",
        "home",
        "go back",
        "go back to home",
        "take me to the home menu",
        "go to main menu",
        "mainMenu",
        "menu",
        "main Menu",
        "cancel",
        "cancel coco",
        "can you cancel",
        "can you cancel coco",
        "i don't want to do now",
        "i don't want to",
        "not now",
        "may be afterward",
        "maybe after some time",
        "not at the moment",
        "show me the start screen",
        "not right now",
        "don't want to proceed",
        "dont want to proceed",
        "don't want",
        "dont want",
        "okay",
        "gd",
        "talk to smart coco",
        "talk to coco",
        "talk to teams coco",
        "talk to teams",
        "don't want now",
        "dont want now",
        "not needed",
        "no need to reset",
        "may be later",
        "after sometime",
        "want to go out",
        "i don't want to apply",
        "i dont want to apply",
        "not required",
        "hmmmm",
        "hmm",
        "hm",
        "hmmm",
        "i dont want to reset",
        "i don't want to reset",
        "i dont want to proceed",
        "i don't want to proceed",
        "not intrested",
        "may be some other time",
        "some other time",
        "okk",
        "ok",
        "not interested",
        "not really",
        "okk i'm done",
        "done",
        "i'll apply later",
        "i will apply later",
        "Well later",
        "i'm not ready",
        "get back",
        "okk get back",
        "back",
        "later",
        "take me home",
        "k",
        "kk",
        "kkk",
        "I'm done",
        "quit my conversation",
        "stop my conversation",
        "exit my conversation",
        "testsdss",
        "I would like to see my exception",
        "signin",
        "login",
        "go to home",
        "Help-Service Desk",
        "IT support",
        "IT service Desk",
        "IT Service Center"
        
      ],
      "parameters": {
        "mainMsg": "",
        "managerApprovalNo": ""
      },
      "action": "welcome"
    },
    "mainMenu": {
      "trainingPhrases": [
       
      ],
      "parameters": {
        "mainMsg": "",
        "subMsg1": "",
        "subMsg2": "",
        "userStorage": ""
      },
      "action": "mainMenu"
    },
    "logout": {
      "trainingPhrases": [
        "log out",
        "sign out",
        "log off",
        "signout",
        "logoff",
        "logout"
      ],
      "parameters": {},
      "action": "logoutEvent"
    },
    "login": {
      "trainingPhrases": [
        "log in",
        "sign in",
        "signin",
        "login",
        "sign up",
        "signup"
      ],
      "parameters": {},
      "action": "login"
    },
    "exitIntent": {
      "trainingPhrases": [
        "See you later",
        "exit",
        "gd bye",
        "gd by",
        "ttyl",
        "B4N",
        "BFN",
        "BBN",
        "CU",
        "CTN",
        "CT",
        "CUA",
        "CUL",
        "CUL8R",
        "CYAL8R",
        "CWYL",
        "CYA",
        "EOD",
        "G2G",
        "G2R",
        "GB",
        "GG",
        "YW",
        "SYS",
        "SYL",
        "bye bye",
        "bbye",
        "bye",
        "good bye",
        "good bye!",
        "chat with you later",
        "i'll be back in a minute",
        "exit"
      ],
      "parameters": {
        "Exitentity": ""
      },
      "action": ""
    },
    "BotCapabilities": {
      "trainingPhrases": [
        "Help",
        "What can you do for me",
        "What can I do with this bot",
        "how can you help me about meetings",
        "how can you help me about ",
        "what are the activities you can do?",
        "what are the queries you can solve?",
        "what are the list of queries you can do?",
        "what is your capability",
        "what is your role?",
        "what are your capabilities?",
        "what are the queries you can perform?",
        "what are the queries you can help me with",
        "can you answer all my queries?",
        "hey bot what are the things that you can do ?",
        "how can you help me?",
        "How can you help me about ",
        "what can you do ?",
        "things",
        "what can you help me with",
        "I have question for you",
        "what is service request",
        "how service request helps me?",
        "what is incident"
      ],
      "parameters": {
        "capType": "",
        "BotCapabilityEntity": ""
      },
      "action": ""
    },
    "NegativeFeedbackHandle": {
      "trainingPhrases": [
        "I am not happy with you",
        "You take too long",
        "You know nothing Coco",
        "You're not an intelligent bot",
        "you don't understand me",
        "i'm tired of you",
        "i'm fed up of you"
      ],
      "parameters": {},
      "action": ""
    },
    "CreateIncident_ITSM": {
      "trainingPhrases": [
        "Create Incident",
        "Raise Incident",
        "New Incident",
        "Make an incident",
        "Report Issues",
        "help me with creating a ticket",
        "assist me with raising an incident",
        "create an incident for me"
      ],
      "parameters": {
        "prompt_description": "",
        "Subcategory": "",
        "Project": "",
        "Location": "",
        "Building": "",
        "Symptom": "",
        "WorkGroupName": "",
        "Priority_Name": "",
        "Department": "",
        "Incident_Description": ""
      },
      "action": "create_incident_choose_severity"
    },
    "IncidentDescriptionNo_ITSM": {
      "trainingPhrases": [
        "cancel create incident"
      ],
      "parameters": {},
      "action": "createIncidentNo"
    },
    "IncidentDescriptionYes_ITSM": {
      "trainingPhrases": [
        "confirm create incident"
      ],
      "parameters": {
        "Subcategory": "",
        "Project": "",
        "Location": "",
        "Building": "",
        "Symptom": "",
        "WorkGroupName": "",
        "Priority_Name": "",
        "Department": "",
        "Incident_Description": ""
      },
      "action": "createIncidentYes"
    },
    "createIntent_ITSM": {
      "trainingPhrases": [],
      "parameters": {
        "ITSM": "",
        "desc": "",
        "itsmType": ""
      },
      "action": "createParent"
    },
    "Incident_ITSM": {
      "trainingPhrases": [],
      "parameters": {
        "INCIDENTREQUEST": ""
      },
      "action": "incidentRequest"
    },
    "ViewStatus_ITSM":{
      "trainingPhrases":[
        "My Help Desk",
        "Quick glance",
        "summary",
        "view dashboard",
        "status of my ticket",
        "view tickets raised by me",
        "all the tickets raised by me",
        "get me all the tickets raised by me",
        "show the tickets raised by me",
        "get me the ticket raised",
        "show me the status of all the tickets raised by me",
        "view status",
        "get status",
        "details status",
        "ticket status",
        "fetch all status",
        "consolidated status",
        "list down all my status",
        "Help-Desk",
        "me with Service desk"
      ],
      "parameters": {
        "LeaveHistoryStatus": "",
        "IncidentID": "",
        "empId": ""
      },
      "action": "ViewTicketStatus"
    },
    "ViewIncident_ITSM": {
      "trainingPhrases": [
        "show all Incidents",
        "show incidents",
        "show the incidents raised by me",
        "get my incidents",
        "show my incidents",
        "show me the incidents raised by me",
        "view status(I)",
        "view issues",
        "view status of issues",
        "view incident status",
        "status of my issue raised",
        "view incidents based on status",
        "view my incident details",
        "view incident",
        "list me the details of incident",
        "incident status",
        "incident details",
        "fetch all my incidents",
        "show me my incidents raised"
      ],
      "parameters": {
        "LeaveHistoryStatus": "",
        "IncidentID": "",
        "empId": ""
      },
      "action": "ViewIncident"
    },
    "ViewSRStatus_ITSM":{
      "trainingPhrases":[
        "SRs raised by me",
        "show all SRs",
        "my service requests raised",
        "get my service request",
        "my sr details",
        "list my service requests",
        "view status(R)",
        "view sr status",
        "status of my request raised",
        "get my sr",
        "view my SRs",
        "view my request",
        "service request status",
        "view service request",
        "view request status",
        "status service request",
        "view status of service request",
        "my service requests",
        "show status of service request",
        "view status of request",
        "service request status",
        "show request status",
        "fetch me all requests",
        "fetch request status",
        "show me reqeusts",
        "request status",
        "request details",
        "show details of my request",
        "Show me Service requests",
        "Show me the request",
        "fetch all requests raised by me"
      ],
      "parameters": {
        "LeaveHistoryStatus": "",
        "IncidentID": "",
        "empId": ""
      },
      "action": "ViewSRStatus"
    },    
    "itsmIncident_ITSM": {
      "trainingPhrases": [
        "Incident",
        "incidents",
        "Issue(s)",
        "help with issues",
        "help-incident",
        "Incident management"
      ],
      "parameters": {},
      "action": "itsmIncident"
    },
    
    "itsmServiceRequest_ITSM": {
      "trainingPhrases": [
        "SR",
        "Service request",
        "Request(s)",
        "SR request",
        "Go to Service Request",
        "Service Request main page",
        "Go to sr",
        "help-SR",
        "help with request",
        "request management"
      ],
      "parameters": {},
      "action": "itsmServiceRequest"
    },
    "CreateServiceRequest_ITSM": {
      "trainingPhrases": [
        "Raise Request", 
        "How can I raise service request",
        "create service request",
        "make service request",
        "create service request",
        "create sr",
        "assist me with raising sr",
        "Assist me with raising an sr",
        "Assist me with raising an service request",
        "help me with creating service request",
        "how to raise request in service desk",
        "how to raise ticket in service desk",
        "need to raise ticket",
        "i need help in raising a ticket",
        "i need to raise a ticket"
      ],
      "parameters": {
        "prompt_description": "",
        "Sr_Description": "",
        "taskModule": false
      },
      "action": "createSR"
    },
    "createServiceRequestPOST_ITSM": {
      "trainingPhrases": [
        "post sr",
        "confirm creatr SR",
        "confirm create SR"
      ],
      "parameters": {
        "Sr_Description": ""
      },
      "action": "createRequestPost"
    },
    "newStatusRecords_ITSM":{
      "trainingPhrases": [
        "triggerNewStatusdetails"
      ],
      "parameters": {
      },
      "action": "newStatusRecords"
    },
    "pendingRecords_ITSM":{
      "trainingPhrases": [
        "pendingRecordsTriggered"
      ],
      "parameters": {
      },
      "action": "pendingRecordsTriggered"
    },
    "inprogressRecords_ITSM":{
      "trainingPhrases": [
        "inprogressRecordsTriggered"
      ],
      "parameters": {
      },
      "action": "inprogressRecords"
    },
    "Feedback": {
      "trainingPhrases": [
        "give my comments on this bot",
        "comments",
        "review this bot",
        "review",
        "give a suggestion",
        "suggestion",
        "can i give a  back ?",
        "give feed back",
        "feedback",
        "Where can I provide feedback for this bot"
      ],
      "parameters": {
        "feedback": ""
      },
      "action": "feedbackEvent"
    },
    "talkToAgent_ITSM": {
      "trainingPhrases": [
        "talk to agent",
        "report issue",
        "can you please connect me to an agent",
        "please connect me to an agent"
      ],
      "parameters": {},
      "action": "talkToAgent"
    }   
  }