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            "S.No": "276",
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            "S.No": "277",
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            "S.No": "278",
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            "Service": "End User Services",
            "Keywords": "fireside ipad",
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            "S.No": "341",
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            "Keywords": "file",
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            "Service": "IT Professional Services",
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            "Subcategory": "Request Application Assistance for EBS",
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            "Subcategory": "Request Application Assistance for EBS",
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            "Subcategory": "Request Application Assistance for EBS",
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            "Service": "IT Professional Services",
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            "Category": "Mid and Short Range Planning",
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            "Service": "IT Professional Services",
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            "Category": "Mid and Short Range Planning",
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            "Service": "IT Professional Services",
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        {
            "Category": "Mid and Short Range Planning",
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            "S.No": "323",
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            "S.No": "577",
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            "Service": "IT Professional Services",
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            "S.No": "578",
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            "Service": "IT Professional Services",
            "Keywords": "oracle printer",
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            "Service": "IT Professional Services",
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            "Service": "IT Professional Services",
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            "Service": "IT Professional Services",
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            "Service": "IT Professional Services",
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        },
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        },
        {
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        },
        {
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            "Subcategory": "Request Application Assistance",
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        },
        {
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            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "maxload database",
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            "Weightage": "0.15059836",
            "IncidentType": "Incident"
        },
        {
            "S.No": "781",
            "Category": "Database",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "support database",
            "total no description": "56",
            "Weightage": "0.15059836",
            "IncidentType": "Incident"
        },
        {
            "S.No": "780",
            "Category": "Database",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "windows",
            "total no description": "56",
            "Weightage": "0.15059836",
            "IncidentType": "Incident"
        },
        {
            "S.No": "781",
            "Category": "Database",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "resolution",
            "total no description": "56",
            "Weightage": "0.15059836",
            "IncidentType": "Incident"
        },
        {
            "S.No": "782",
            "Category": "Database",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "state",
            "total no description": "56",
            "Weightage": "0.15059836",
            "IncidentType": "Incident"
        },
        {
            "S.No": "783",
            "Category": "Database",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "alert windows",
            "total no description": "56",
            "Weightage": "0.15059836",
            "IncidentType": "Incident"
        },
        {
            "S.No": "784",
            "Category": "Database",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "windows service",
            "total no description": "56",
            "Weightage": "0.15059836",
            "IncidentType": "Incident"
        },
        {
            "S.No": "785",
            "Category": "Database",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "service stopped",
            "total no description": "56",
            "Weightage": "0.15059836",
            "IncidentType": "Incident"
        },
        {
            "S.No": "786",
            "Category": "Database",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "stopped resolution",
            "total no description": "56",
            "Weightage": "0.15059836",
            "IncidentType": "Incident"
        },
        {
            "S.No": "787",
            "Category": "Database",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "resolution state",
            "total no description": "56",
            "Weightage": "0.15059836",
            "IncidentType": "Incident"
        },
        {
            "S.No": "788",
            "Category": "Database",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "state new",
            "total no description": "56",
            "Weightage": "0.15059836",
            "IncidentType": "Incident"
        },
        {
            "S.No": "550",
            "Category": "Procurement",
            "Subcategory": "Request Procurement Authorization- SW/HW &/or Services",
            "Service": "End User Services",
            "Keywords": "procurement",
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            "Weightage": "0.147909103",
            "IncidentType": "Request"
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        {
            "S.No": "551",
            "Category": "Procurement",
            "Subcategory": "Request Procurement Authorization- SW/HW &/or Services",
            "Service": "End User Services",
            "Keywords": "authorization",
            "total no description": "55",
            "Weightage": "0.147909103",
            "IncidentType": "Request"
        },
        {
            "S.No": "552",
            "Category": "Procurement",
            "Subcategory": "Request Procurement Authorization- SW/HW &/or Services",
            "Service": "End User Services",
            "Keywords": "procurement authorization",
            "total no description": "55",
            "Weightage": "0.147909103",
            "IncidentType": "Request"
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        {
            "S.No": "553",
            "Category": "Procurement",
            "Subcategory": "Request Procurement Authorization- SW/HW &/or Services",
            "Service": "End User Services",
            "Keywords": "authorization request",
            "total no description": "55",
            "Weightage": "0.147909103",
            "IncidentType": "Request"
        },
        {
            "S.No": "554",
            "Category": "Workflow Automation",
            "Subcategory": "Request Deployment Assistance",
            "Service": "Enabling Services",
            "Keywords": "run",
            "total no description": "54",
            "Weightage": "0.145219847",
            "IncidentType": "Request"
        },
        {
            "S.No": "555",
            "Category": "Workflow Automation",
            "Subcategory": "Request Deployment Assistance",
            "Service": "Enabling Services",
            "Keywords": "package",
            "total no description": "54",
            "Weightage": "0.145219847",
            "IncidentType": "Request"
        },
        {
            "S.No": "556",
            "Category": "Workflow Automation",
            "Subcategory": "Request Deployment Assistance",
            "Service": "Enabling Services",
            "Keywords": "ebsuat",
            "total no description": "54",
            "Weightage": "0.145219847",
            "IncidentType": "Request"
        },
        {
            "S.No": "557",
            "Category": "Workflow Automation",
            "Subcategory": "Request Deployment Assistance",
            "Service": "Enabling Services",
            "Keywords": "flexdeploy",
            "total no description": "54",
            "Weightage": "0.145219847",
            "IncidentType": "Request"
        },
        {
            "S.No": "558",
            "Category": "Workflow Automation",
            "Subcategory": "Request Deployment Assistance",
            "Service": "Enabling Services",
            "Keywords": "deploy package",
            "total no description": "54",
            "Weightage": "0.145219847",
            "IncidentType": "Request"
        },
        {
            "S.No": "559",
            "Category": "Workflow Automation",
            "Subcategory": "Request Deployment Assistance",
            "Service": "Enabling Services",
            "Keywords": "package ebsuat",
            "total no description": "54",
            "Weightage": "0.145219847",
            "IncidentType": "Request"
        },
        {
            "S.No": "560",
            "Category": "Workflow Automation",
            "Subcategory": "Request Deployment Assistance",
            "Service": "Enabling Services",
            "Keywords": "ebsuat flexdeploy",
            "total no description": "54",
            "Weightage": "0.145219847",
            "IncidentType": "Request"
        },
        {
            "S.No": "561",
            "Category": "Workflow Automation",
            "Subcategory": "Request Deployment Assistance",
            "Service": "Enabling Services",
            "Keywords": "project",
            "total no description": "54",
            "Weightage": "0.145219847",
            "IncidentType": "Request"
        },
        {
            "S.No": "562",
            "Category": "Workflow Automation",
            "Subcategory": "Request Deployment Assistance",
            "Service": "Enabling Services",
            "Keywords": "flex",
            "total no description": "54",
            "Weightage": "0.145219847",
            "IncidentType": "Request"
        },
        {
            "S.No": "563",
            "Category": "Workflow Automation",
            "Subcategory": "Request Deployment Assistance",
            "Service": "Enabling Services",
            "Keywords": "flex deploy",
            "total no description": "54",
            "Weightage": "0.145219847",
            "IncidentType": "Request"
        },
        {
            "S.No": "564",
            "Category": "Workflow Automation",
            "Subcategory": "Request Deployment Assistance",
            "Service": "Enabling Services",
            "Keywords": "migration",
            "total no description": "54",
            "Weightage": "0.145219847",
            "IncidentType": "Request"
        },
        {
            "S.No": "565",
            "Category": "Workflow Automation",
            "Subcategory": "Request Deployment Assistance",
            "Service": "Enabling Services",
            "Keywords": "uat",
            "total no description": "54",
            "Weightage": "0.145219847",
            "IncidentType": "Request"
        },
        {
            "S.No": "566",
            "Category": "Workflow Automation",
            "Subcategory": "Request Deployment Assistance",
            "Service": "Enabling Services",
            "Keywords": "deploy uat",
            "total no description": "54",
            "Weightage": "0.145219847",
            "IncidentType": "Request"
        },
        {
            "S.No": "567",
            "Category": "Workflow Automation",
            "Subcategory": "Request Deployment Assistance",
            "Service": "Enabling Services",
            "Keywords": "folder",
            "total no description": "54",
            "Weightage": "0.145219847",
            "IncidentType": "Request"
        },
        {
            "S.No": "568",
            "Category": "Workflow Automation",
            "Subcategory": "Request Deployment Assistance",
            "Service": "Enabling Services",
            "Keywords": "d_mfg_",
            "total no description": "54",
            "Weightage": "0.145219847",
            "IncidentType": "Request"
        },
        {
            "S.No": "569",
            "Category": "Workflow Automation",
            "Subcategory": "Request Deployment Assistance",
            "Service": "Enabling Services",
            "Keywords": "fot",
            "total no description": "54",
            "Weightage": "0.145219847",
            "IncidentType": "Request"
        },
        {
            "S.No": "570",
            "Category": "Workflow Automation",
            "Subcategory": "Request Deployment Assistance",
            "Service": "Enabling Services",
            "Keywords": "question",
            "total no description": "54",
            "Weightage": "0.145219847",
            "IncidentType": "Request"
        },
        {
            "S.No": "571",
            "Category": "Workflow Automation",
            "Subcategory": "Request Deployment Assistance",
            "Service": "Enabling Services",
            "Keywords": "report",
            "total no description": "54",
            "Weightage": "0.145219847",
            "IncidentType": "Request"
        },
        {
            "S.No": "572",
            "Category": "Workflow Automation",
            "Subcategory": "Request Deployment Assistance",
            "Service": "Enabling Services",
            "Keywords": "testing",
            "total no description": "54",
            "Weightage": "0.145219847",
            "IncidentType": "Request"
        },
        {
            "S.No": "573",
            "Category": "Workflow Automation",
            "Subcategory": "Request Deployment Assistance",
            "Service": "Enabling Services",
            "Keywords": "fw scrap",
            "total no description": "54",
            "Weightage": "0.145219847",
            "IncidentType": "Request"
        },
        {
            "S.No": "574",
            "Category": "Workflow Automation",
            "Subcategory": "Request Deployment Assistance",
            "Service": "Enabling Services",
            "Keywords": "scrap report",
            "total no description": "54",
            "Weightage": "0.145219847",
            "IncidentType": "Request"
        },
        {
            "S.No": "575",
            "Category": "Workflow Automation",
            "Subcategory": "Request Deployment Assistance",
            "Service": "Enabling Services",
            "Keywords": "report testing",
            "total no description": "54",
            "Weightage": "0.145219847",
            "IncidentType": "Request"
        },
        {
            "S.No": "576",
            "Category": "Workflow Automation",
            "Subcategory": "Request Deployment Assistance",
            "Service": "Enabling Services",
            "Keywords": "testing update",
            "total no description": "54",
            "Weightage": "0.145219847",
            "IncidentType": "Request"
        },
        {
            "S.No": "614",
            "Category": "Workflow Automation",
            "Subcategory": "Request Deployment Assistance",
            "Service": "Enabling Services",
            "Keywords": "job",
            "total no description": "54",
            "Weightage": "0.145219847",
            "IncidentType": "Request"
        },
        {
            "S.No": "615",
            "Category": "Workflow Automation",
            "Subcategory": "Request Deployment Assistance",
            "Service": "Enabling Services",
            "Keywords": "ebssup",
            "total no description": "54",
            "Weightage": "0.145219847",
            "IncidentType": "Request"
        },
        {
            "S.No": "616",
            "Category": "Workflow Automation",
            "Subcategory": "Request Deployment Assistance",
            "Service": "Enabling Services",
            "Keywords": "uc job",
            "total no description": "54",
            "Weightage": "0.145219847",
            "IncidentType": "Request"
        },
        {
            "S.No": "617",
            "Category": "Workflow Automation",
            "Subcategory": "Request Deployment Assistance",
            "Service": "Enabling Services",
            "Keywords": "change",
            "total no description": "54",
            "Weightage": "0.145219847",
            "IncidentType": "Request"
        },
        {
            "S.No": "618",
            "Category": "Workflow Automation",
            "Subcategory": "Request Deployment Assistance",
            "Service": "Enabling Services",
            "Keywords": "ebs",
            "total no description": "54",
            "Weightage": "0.145219847",
            "IncidentType": "Request"
        },
        {
            "S.No": "619",
            "Category": "Workflow Automation",
            "Subcategory": "Request Deployment Assistance",
            "Service": "Enabling Services",
            "Keywords": "informatica",
            "total no description": "54",
            "Weightage": "0.145219847",
            "IncidentType": "Request"
        },
        {
            "S.No": "620",
            "Category": "Workflow Automation",
            "Subcategory": "Request Deployment Assistance",
            "Service": "Enabling Services",
            "Keywords": "migration error",
            "total no description": "54",
            "Weightage": "0.145219847",
            "IncidentType": "Request"
        },
        {
            "S.No": "621",
            "Category": "Workflow Automation",
            "Subcategory": "Request Deployment Assistance",
            "Service": "Enabling Services",
            "Keywords": "physical",
            "total no description": "54",
            "Weightage": "0.145219847",
            "IncidentType": "Request"
        },
        {
            "S.No": "622",
            "Category": "Workflow Automation",
            "Subcategory": "Request Deployment Assistance",
            "Service": "Enabling Services",
            "Keywords": "inventory",
            "total no description": "54",
            "Weightage": "0.145219847",
            "IncidentType": "Request"
        },
        {
            "S.No": "623",
            "Category": "Workflow Automation",
            "Subcategory": "Request Deployment Assistance",
            "Service": "Enabling Services",
            "Keywords": "physical inventory",
            "total no description": "54",
            "Weightage": "0.145219847",
            "IncidentType": "Request"
        },
        {
            "S.No": "624",
            "Category": "Workflow Automation",
            "Subcategory": "Request Deployment Assistance",
            "Service": "Enabling Services",
            "Keywords": "add",
            "total no description": "54",
            "Weightage": "0.145219847",
            "IncidentType": "Request"
        },
        {
            "S.No": "625",
            "Category": "Workflow Automation",
            "Subcategory": "Request Deployment Assistance",
            "Service": "Enabling Services",
            "Keywords": "objects",
            "total no description": "54",
            "Weightage": "0.145219847",
            "IncidentType": "Request"
        },
        {
            "S.No": "626",
            "Category": "Workflow Automation",
            "Subcategory": "Request Deployment Assistance",
            "Service": "Enabling Services",
            "Keywords": "objects flexdeploy",
            "total no description": "54",
            "Weightage": "0.145219847",
            "IncidentType": "Request"
        },
        {
            "S.No": "627",
            "Category": "Workflow Automation",
            "Subcategory": "Request Deployment Assistance",
            "Service": "Enabling Services",
            "Keywords": "apg",
            "total no description": "54",
            "Weightage": "0.145219847",
            "IncidentType": "Request"
        },
        {
            "S.No": "866",
            "Category": "Security",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "connect remote machine",
            "total no description": "53",
            "Weightage": "0.14253059",
            "IncidentType": "Incident"
        },
        {
            "S.No": "867",
            "Category": "Security",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "remote machine",
            "total no description": "53",
            "Weightage": "0.14253059",
            "IncidentType": "Incident"
        },
        {
            "S.No": "866",
            "Category": "Security",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "vpn",
            "total no description": "53",
            "Weightage": "0.14253059",
            "IncidentType": "Incident"
        },
        {
            "S.No": "867",
            "Category": "Security",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "vgtgc",
            "total no description": "53",
            "Weightage": "0.14253059",
            "IncidentType": "Incident"
        },
        {
            "S.No": "868",
            "Category": "Security",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "incapsula",
            "total no description": "53",
            "Weightage": "0.14253059",
            "IncidentType": "Incident"
        },
        {
            "S.No": "869",
            "Category": "Security",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "salesforce",
            "total no description": "53",
            "Weightage": "0.14253059",
            "IncidentType": "Incident"
        },
        {
            "S.No": "870",
            "Category": "Security",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "website",
            "total no description": "53",
            "Weightage": "0.14253059",
            "IncidentType": "Incident"
        },
        {
            "S.No": "871",
            "Category": "Security",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "portal",
            "total no description": "53",
            "Weightage": "0.14253059",
            "IncidentType": "Incident"
        },
        {
            "S.No": "872",
            "Category": "Security",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "certificate",
            "total no description": "53",
            "Weightage": "0.14253059",
            "IncidentType": "Incident"
        },
        {
            "S.No": "873",
            "Category": "Security",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "imperva",
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            "Weightage": "0.14253059",
            "IncidentType": "Incident"
        },
        {
            "S.No": "874",
            "Category": "Security",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "blocking",
            "total no description": "53",
            "Weightage": "0.14253059",
            "IncidentType": "Incident"
        },
        {
            "S.No": "875",
            "Category": "Security",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "sitecore",
            "total no description": "53",
            "Weightage": "0.14253059",
            "IncidentType": "Incident"
        },
        {
            "S.No": "876",
            "Category": "Security",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "editing",
            "total no description": "53",
            "Weightage": "0.14253059",
            "IncidentType": "Incident"
        },
        {
            "S.No": "877",
            "Category": "Security",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "imperva blocking",
            "total no description": "53",
            "Weightage": "0.14253059",
            "IncidentType": "Incident"
        },
        {
            "S.No": "878",
            "Category": "Security",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "blocking sitecore",
            "total no description": "53",
            "Weightage": "0.14253059",
            "IncidentType": "Incident"
        },
        {
            "S.No": "879",
            "Category": "Security",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "sitecore content",
            "total no description": "53",
            "Weightage": "0.14253059",
            "IncidentType": "Incident"
        },
        {
            "S.No": "880",
            "Category": "Security",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "content editing",
            "total no description": "53",
            "Weightage": "0.14253059",
            "IncidentType": "Incident"
        },
        {
            "S.No": "881",
            "Category": "Security",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "sso",
            "total no description": "53",
            "Weightage": "0.14253059",
            "IncidentType": "Incident"
        },
        {
            "S.No": "882",
            "Category": "Security",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "unable login",
            "total no description": "53",
            "Weightage": "0.14253059",
            "IncidentType": "Incident"
        },
        {
            "S.No": "883",
            "Category": "Security",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "reports",
            "total no description": "53",
            "Weightage": "0.14253059",
            "IncidentType": "Incident"
        },
        {
            "S.No": "884",
            "Category": "Security",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "obiee",
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            "Weightage": "0.14253059",
            "IncidentType": "Incident"
        },
        {
            "S.No": "885",
            "Category": "Security",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "uat",
            "total no description": "53",
            "Weightage": "0.14253059",
            "IncidentType": "Incident"
        },
        {
            "S.No": "886",
            "Category": "Security",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "obiee uat",
            "total no description": "53",
            "Weightage": "0.14253059",
            "IncidentType": "Incident"
        },
        {
            "S.No": "887",
            "Category": "Security",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "securesphere",
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            "Weightage": "0.14253059",
            "IncidentType": "Incident"
        },
        {
            "S.No": "888",
            "Category": "Security",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "notification",
            "total no description": "53",
            "Weightage": "0.14253059",
            "IncidentType": "Incident"
        },
        {
            "S.No": "889",
            "Category": "Security",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "audit",
            "total no description": "53",
            "Weightage": "0.14253059",
            "IncidentType": "Incident"
        },
        {
            "S.No": "890",
            "Category": "Security",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "fw securesphere",
            "total no description": "53",
            "Weightage": "0.14253059",
            "IncidentType": "Incident"
        },
        {
            "S.No": "891",
            "Category": "Security",
            "Subcategory": "Report Issue or Outage",
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            "Keywords": "securesphere scheduled",
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            "Service": "Enabling Services",
            "Keywords": "scheduled report",
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            "Service": "Enabling Services",
            "Keywords": "report notification",
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            "Weightage": "0.14253059",
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            "S.No": "894",
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            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "notification report",
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            "Weightage": "0.14253059",
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            "S.No": "895",
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            "Subcategory": "Report Issue or Outage",
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            "Keywords": "com",
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            "S.No": "896",
            "Category": "Security",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
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            "S.No": "897",
            "Category": "Security",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "proxy",
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            "S.No": "898",
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            "S.No": "899",
            "Category": "Security",
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            "Service": "Enabling Services",
            "Keywords": "internet proxy",
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            "Weightage": "0.14253059",
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            "S.No": "900",
            "Category": "Security",
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            "Service": "Enabling Services",
            "Keywords": "site",
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        },
        {
            "S.No": "901",
            "Category": "Security",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "blocked",
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            "Weightage": "0.14253059",
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            "S.No": "902",
            "Category": "Server",
            "Subcategory": "Request Server Reboot",
            "Service": "Enabling Services",
            "Keywords": "server restart",
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            "Weightage": "0.14253059",
            "IncidentType": "Incident"
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            "S.No": "902",
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            "Service": "Enabling Services",
            "Keywords": "server reboot",
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            "Weightage": "0.14253059",
            "IncidentType": "Incident"
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        {
            "S.No": "902",
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            "Weightage": "0.14253059",
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            "Category": "Application DBA",
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            "Service": "Enabling Services",
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        {
            "Category": "Application DBA",
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            "Service": "Enabling Services",
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        {
            "Category": "Application DBA",
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            "Service": "Enabling Services",
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            "Category": "Application DBA",
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            "Category": "Application DBA",
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            "Category": "Application DBA",
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            "S.No": "628",
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            "Keywords": "crp",
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            "S.No": "629",
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            "Service": "Enabling Services",
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            "S.No": "630",
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            "S.No": "631",
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            "S.No": "632",
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            "Keywords": "data file",
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            "S.No": "633",
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            "Service": "Enabling Services",
            "Keywords": "file needs",
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            "S.No": "634",
            "Category": "Application DBA",
            "Subcategory": "Request Database Setup/Change",
            "Service": "Enabling Services",
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            "S.No": "635",
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            "Subcategory": "Request Database Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "bin folder",
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            "S.No": "636",
            "Category": "Application DBA",
            "Subcategory": "Request Database Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "folder ebssup",
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            "S.No": "637",
            "Category": "Application DBA",
            "Subcategory": "Request Database Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "ebssup instance",
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            "S.No": "638",
            "Category": "Application DBA",
            "Subcategory": "Request Database Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "laser",
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        {
            "S.No": "639",
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            "Subcategory": "Request Database Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "jet",
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        {
            "S.No": "640",
            "Category": "Application DBA",
            "Subcategory": "Request Database Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "jobs",
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            "S.No": "641",
            "Category": "Application DBA",
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            "Service": "Enabling Services",
            "Keywords": "ebs",
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            "S.No": "642",
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            "Keywords": "prod",
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            "S.No": "643",
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            "Subcategory": "Request Database Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "laser jet",
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            "S.No": "644",
            "Category": "Application DBA",
            "Subcategory": "Request Database Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "ebs prod",
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            "S.No": "645",
            "Category": "Application DBA",
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            "Keywords": "ebsprod",
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            "S.No": "646",
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            "S.No": "647",
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            "Keywords": "ebsprod blocking",
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            "S.No": "650",
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            "Keywords": "blocking locks",
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            "Keywords": "password",
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            "S.No": "655",
            "Category": "Application DBA",
            "Subcategory": "Request Database Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "jet jobs",
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            "S.No": "656",
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            "S.No": "657",
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            "S.No": "763",
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            "S.No": "768",
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            "Service": "End User Services",
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            "Service": "End User Services",
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            "S.No": "770",
            "Category": "Voice Services",
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            "Service": "End User Services",
            "Keywords": "hours",
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            "S.No": "771",
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            "Service": "End User Services",
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            "S.No": "772",
            "Category": "Network",
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            "Service": "Enabling Services",
            "Keywords": "data",
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            "Weightage": "0.123705795",
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            "S.No": "773",
            "Category": "Network",
            "Subcategory": "Request Wiring Setup/Change",
            "Service": "Enabling Services",
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            "Weightage": "0.123705795",
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        {
            "S.No": "774",
            "Category": "Network",
            "Subcategory": "Request Wiring Setup/Change",
            "Service": "Enabling Services",
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            "S.No": "775",
            "Category": "Network",
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            "Service": "Enabling Services",
            "Keywords": "data drop",
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            "Weightage": "0.123705795",
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            "S.No": "776",
            "Category": "Network",
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            "Service": "Enabling Services",
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            "Weightage": "0.123705795",
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            "S.No": "777",
            "Category": "Network",
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            "Service": "Enabling Services",
            "Keywords": "allsteel",
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        {
            "S.No": "778",
            "Category": "Network",
            "Subcategory": "Request Wiring Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "plant",
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        {
            "S.No": "779",
            "Category": "Network",
            "Subcategory": "Request Wiring Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "allsteel plant",
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            "S.No": "789",
            "Category": "Network",
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            "Service": "Enabling Services",
            "Keywords": "center",
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            "Weightage": "0.123705795",
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            "S.No": "790",
            "Category": "Network",
            "Subcategory": "Request Wiring Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "ports",
            "total no description": "46",
            "Weightage": "0.123705795",
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        {
            "S.No": "791",
            "Category": "Network",
            "Subcategory": "Request Wiring Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "office",
            "total no description": "46",
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        {
            "S.No": "792",
            "Category": "Network",
            "Subcategory": "Request Wiring Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "port",
            "total no description": "46",
            "Weightage": "0.123705795",
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        {
            "S.No": "793",
            "Category": "Network",
            "Subcategory": "Request Wiring Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "okl",
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        {
            "S.No": "794",
            "Category": "Network",
            "Subcategory": "Request Wiring Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "ethernet",
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            "Weightage": "0.123705795",
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        },
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            "S.No": "795",
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            "Service": "Enabling Services",
            "Keywords": "network",
            "total no description": "46",
            "Weightage": "0.123705795",
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        },
        {
            "S.No": "796",
            "Category": "Network",
            "Subcategory": "Request Wiring Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "drops",
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            "Weightage": "0.123705795",
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        {
            "S.No": "797",
            "Category": "Network",
            "Subcategory": "Request Wiring Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "cso",
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        },
        {
            "S.No": "798",
            "Category": "Network",
            "Subcategory": "Request Wiring Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "ethernet drops",
            "total no description": "46",
            "Weightage": "0.123705795",
            "IncidentType": "Request"
        },
        {
            "S.No": "799",
            "Category": "Network",
            "Subcategory": "Request Wiring Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "mpw",
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        },
        {
            "S.No": "800",
            "Category": "Network",
            "Subcategory": "Request Wiring Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "switch",
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            "Weightage": "0.123705795",
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        },
        {
            "S.No": "801",
            "Category": "Network",
            "Subcategory": "Request Wiring Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "add switch",
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            "IncidentType": "Request"
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        {
            "S.No": "802",
            "Category": "Network",
            "Subcategory": "Request Wiring Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "switch sys",
            "total no description": "46",
            "Weightage": "0.123705795",
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        },
        {
            "S.No": "803",
            "Category": "Network",
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            "Service": "Enabling Services",
            "Keywords": "network drop",
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        },
        {
            "S.No": "804",
            "Category": "Network",
            "Subcategory": "Request Wiring Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "cabling",
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            "Weightage": "0.123705795",
            "IncidentType": "Request"
        },
        {
            "S.No": "805",
            "Category": "Network",
            "Subcategory": "Request Wiring Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "minnetonka",
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        {
            "S.No": "806",
            "Category": "Network",
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            "Service": "Enabling Services",
            "Keywords": "cabling minnetonka",
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        {
            "S.No": "807",
            "Category": "Network",
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            "Service": "Enabling Services",
            "Keywords": "floor",
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        {
            "S.No": "808",
            "Category": "Network",
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            "Service": "Enabling Services",
            "Keywords": "network cables",
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        {
            "S.No": "809",
            "Category": "Network",
            "Subcategory": "Request Wiring Setup/Change",
            "Service": "Enabling Services",
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        },
        {
            "S.No": "810",
            "Category": "Network",
            "Subcategory": "Request Wiring Setup/Change",
            "Service": "Enabling Services",
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            "S.No": "811",
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            "Service": "Enabling Services",
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            "Service": "Enabling Services",
            "Keywords": "lucas communication",
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        },
        {
            "S.No": "813",
            "Category": "Network",
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            "Service": "Enabling Services",
            "Keywords": "cable",
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        },
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            "S.No": "814",
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            "Service": "Enabling Services",
            "Keywords": "crd aid",
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        },
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            "S.No": "815",
            "Category": "Network",
            "Subcategory": "Request Wiring Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "aid kiosk",
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        },
        {
            "S.No": "816",
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            "Service": "Enabling Services",
            "Keywords": "aps",
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        },
        {
            "S.No": "817",
            "Category": "Network",
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            "Service": "Enabling Services",
            "Keywords": "gunlocke",
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        },
        {
            "S.No": "818",
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            "Service": "Enabling Services",
            "Keywords": "dc",
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            "Weightage": "0.123705795",
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        },
        {
            "S.No": "819",
            "Category": "Network",
            "Subcategory": "Request Wiring Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "remove aps",
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        },
        {
            "S.No": "820",
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            "Subcategory": "Request Wiring Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "aps gunlocke",
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        },
        {
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            "Service": "Enabling Services",
            "Keywords": "gunlocke dc",
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            "Service": "Enabling Services",
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        },
        {
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            "Service": "Enabling Services",
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        },
        {
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            "Service": "MCR/ Shared Services",
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        },
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        },
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        },
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        },
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        },
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        },
        {
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        },
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            "Subcategory": "Request Application Assistance",
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        },
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            "Subcategory": "Request Application Assistance",
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        },
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            "Subcategory": "Request Application Assistance",
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        },
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            "Subcategory": "Request Application Assistance",
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        },
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        },
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        },
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        },
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        },
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            "Subcategory": "Request Application Assistance",
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            "Keywords": "monthend support",
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            "Subcategory": "Request Application Assistance",
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            "Subcategory": "Request Software Install Assistance",
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            "Subcategory": "Request Application Assistance for EBS",
            "Service": "IT Professional Services",
            "Keywords": "buyer approved",
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            "S.No": "907",
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        {
            "S.No": "908",
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            "Subcategory": "Request Software Install Assistance",
            "Service": "End User Services",
            "Keywords": "computer asset",
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            "S.No": "908",
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            "Subcategory": "Request Software Install Assistance",
            "Service": "End User Services",
            "Keywords": "software install",
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        {
            "S.No": "909",
            "Category": "Software Services",
            "Subcategory": "Request Software Install Assistance",
            "Service": "End User Services",
            "Keywords": " Configure Printer",
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        {
            "S.No": "910",
            "Category": "Software Services",
            "Subcategory": "Request Software Install Assistance",
            "Service": "End User Services",
            "Keywords": " install skype",
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        {
            "S.No": "911",
            "Category": "Software Services",
            "Subcategory": "Request Software Install Assistance",
            "Service": "End User Services",
            "Keywords": " install chrome",
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            "S.No": "912",
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            "Subcategory": "Request Software Install Assistance",
            "Service": "End User Services",
            "Keywords": " install citrix",
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            "Subcategory": "Request Software Install Assistance",
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            "Keywords": " install loftware",
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            "Service": "End User Services",
            "Keywords": "add cell phone",
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            "Keywords": " member like",
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            "Service": "End User Services",
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            "Service": "End User Services",
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            "Keywords": " send list",
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            "Keywords": " list oracle",
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            "S.No": "1109",
            "Category": "Data Center Operations",
            "Subcategory": "Request DCIM Setup/Change",
            "Service": "Enabling Services",
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            "S.No": "1110",
            "Category": "Data Center Operations",
            "Subcategory": "Request DCIM Setup/Change",
            "Service": "Enabling Services",
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            "S.No": "1111",
            "Category": "Data Center Operations",
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            "Service": "Enabling Services",
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            "Category": "Data Center Operations",
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            "Service": "Enabling Services",
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            "S.No": "1114",
            "Category": "Data Center Operations",
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            "Service": "Enabling Services",
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            "Category": "Data Center Operations",
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            "Service": "Enabling Services",
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            "S.No": "1116",
            "Category": "Data Center Operations",
            "Subcategory": "Request DCIM Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "spif file",
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            "Category": "Data Center Operations",
            "Subcategory": "Request DCIM Setup/Change",
            "Service": "Enabling Services",
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            "S.No": "1118",
            "Category": "Data Center Operations",
            "Subcategory": "Request DCIM Setup/Change",
            "Service": "Enabling Services",
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            "Category": "Data Center Operations",
            "Subcategory": "Request DCIM Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "genv",
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            "S.No": "1120",
            "Category": "Data Center Operations",
            "Subcategory": "Request DCIM Setup/Change",
            "Service": "Enabling Services",
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            "S.No": "1121",
            "Category": "Data Center Operations",
            "Subcategory": "Request DCIM Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "mach",
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        {
            "S.No": "1122",
            "Category": "Data Center Operations",
            "Subcategory": "Request DCIM Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "firmware",
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        {
            "S.No": "1123",
            "Category": "Data Center Operations",
            "Subcategory": "Request DCIM Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "ups genv",
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        {
            "S.No": "1124",
            "Category": "Data Center Operations",
            "Subcategory": "Request DCIM Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "genv ups",
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        {
            "S.No": "1125",
            "Category": "Data Center Operations",
            "Subcategory": "Request DCIM Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "ups houser",
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        {
            "S.No": "1126",
            "Category": "Data Center Operations",
            "Subcategory": "Request DCIM Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "houser ups",
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            "Weightage": "0.077988436",
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        {
            "S.No": "1127",
            "Category": "Data Center Operations",
            "Subcategory": "Request DCIM Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "ups mach",
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            "Weightage": "0.077988436",
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        },
        {
            "S.No": "1128",
            "Category": "Data Center Operations",
            "Subcategory": "Request DCIM Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "mach ups",
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            "Weightage": "0.077988436",
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        {
            "S.No": "1129",
            "Category": "Data Center Operations",
            "Subcategory": "Request DCIM Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "ups firmware",
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            "Weightage": "0.077988436",
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        {
            "S.No": "1130",
            "Category": "Data Center Operations",
            "Subcategory": "Request DCIM Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "firmware update",
            "total no description": "29",
            "Weightage": "0.077988436",
            "IncidentType": "Request"
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            "S.No": "1131",
            "Category": "Data Center Operations",
            "Subcategory": "Request DCIM Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "netbackup",
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            "Weightage": "0.077988436",
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        },
        {
            "S.No": "1132",
            "Category": "Data Center Operations",
            "Subcategory": "Request DCIM Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "review netbackup",
            "total no description": "29",
            "Weightage": "0.077988436",
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        {
            "S.No": "1133",
            "Category": "Data Center Operations",
            "Subcategory": "Request DCIM Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "netbackup documentation",
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            "Weightage": "0.077988436",
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        {
            "S.No": "1134",
            "Category": "Data Center Operations",
            "Subcategory": "Request DCIM Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "hon",
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        {
            "S.No": "1135",
            "Category": "Data Center Operations",
            "Subcategory": "Request DCIM Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "ups hon",
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        {
            "S.No": "1136",
            "Category": "Data Center Operations",
            "Subcategory": "Request DCIM Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "srv pro",
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            "Weightage": "0.077988436",
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        },
        {
            "S.No": "1137",
            "Category": "Data Center Operations",
            "Subcategory": "Request DCIM Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "pro dev",
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            "Weightage": "0.077988436",
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        },
        {
            "S.No": "1138",
            "Category": "Data Center Operations",
            "Subcategory": "Request DCIM Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "xmcs",
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            "Weightage": "0.077988436",
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        {
            "S.No": "1139",
            "Category": "Data Center Operations",
            "Subcategory": "Request DCIM Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "bounce",
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            "Weightage": "0.077988436",
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        {
            "S.No": "1140",
            "Category": "Data Center Operations",
            "Subcategory": "Request DCIM Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "appworx",
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            "Weightage": "0.077988436",
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        },
        {
            "S.No": "1141",
            "Category": "Data Center Operations",
            "Subcategory": "Request DCIM Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "xmcs bounce",
            "total no description": "29",
            "Weightage": "0.077988436",
            "IncidentType": "Request"
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        {
            "S.No": "1142",
            "Category": "Data Center Operations",
            "Subcategory": "Request DCIM Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "bounce appworx",
            "total no description": "29",
            "Weightage": "0.077988436",
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        {
            "S.No": "1143",
            "Category": "Data Center Operations",
            "Subcategory": "Request DCIM Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "tpo",
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            "S.No": "1144",
            "Category": "Data Center Operations",
            "Subcategory": "Request DCIM Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "dse",
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            "Weightage": "0.077988436",
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        {
            "S.No": "1145",
            "Category": "Data Center Operations",
            "Subcategory": "Request DCIM Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "reboot dse",
            "total no description": "29",
            "Weightage": "0.077988436",
            "IncidentType": "Request"
        },
        {
            "S.No": "1146",
            "Category": "Database",
            "Subcategory": "Request Backup or Restore",
            "Service": "Enabling Services",
            "Keywords": "database backup",
            "total no description": "26",
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        },
        {
            "S.No": "1147",
            "Category": "Database",
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            "Service": "Enabling Services",
            "Keywords": " db backup",
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        {
            "S.No": "1148",
            "Category": "Database",
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            "Service": "Enabling Services",
            "Keywords": " backup database",
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        },
        {
            "S.No": "1149",
            "Category": "Database",
            "Subcategory": "Request Backup or Restore",
            "Service": "Enabling Services",
            "Keywords": " file recovery",
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            "Weightage": "0.069920667",
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        },
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            "S.No": "1150",
            "Category": "Database",
            "Subcategory": "Request Backup or Restore",
            "Service": "Enabling Services",
            "Keywords": " backup hht server",
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        },
        {
            "S.No": "1151",
            "Category": "Database",
            "Subcategory": "Request Backup or Restore",
            "Service": "Enabling Services",
            "Keywords": " salesforce backups",
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            "Weightage": "0.069920667",
            "IncidentType": "Request"
        },
        {
            "S.No": "1152",
            "Category": "Database",
            "Subcategory": "Request Backup or Restore",
            "Service": "Enabling Services",
            "Keywords": "log block",
            "total no description": "26",
            "Weightage": "0.069920667",
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        },
        {
            "S.No": "1153",
            "Category": "Database",
            "Subcategory": "Request Backup or Restore",
            "Service": "Enabling Services",
            "Keywords": " header corruption",
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        },
        {
            "S.No": "1154",
            "Category": "Database",
            "Subcategory": "Request Backup or Restore",
            "Service": "Enabling Services",
            "Keywords": " restore compass db",
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        },
        {
            "S.No": "1155",
            "Category": "Database",
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            "Service": "Enabling Services",
            "Keywords": "restore database",
            "total no description": "26",
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        },
        {
            "S.No": "1156",
            "Category": "Database",
            "Subcategory": "Request Backup or Restore",
            "Service": "Enabling Services",
            "Keywords": " restore db",
            "total no description": "26",
            "Weightage": "0.069920667",
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        },
        {
            "S.No": "1157",
            "Category": "Integration",
            "Subcategory": "Request Connectivity Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "shakedown orders",
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            "Weightage": "0.069920667",
            "IncidentType": "Request"
        },
        {
            "S.No": "1158",
            "Category": "Integration",
            "Subcategory": "Request Connectivity Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "validate mahine",
            "total no description": "26",
            "Weightage": "0.069920667",
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        },
        {
            "S.No": "1159",
            "Category": "Integration",
            "Subcategory": "Request Connectivity Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "machine files",
            "total no description": "26",
            "Weightage": "0.069920667",
            "IncidentType": "Request"
        },
        {
            "S.No": "1161",
            "Category": "Integration",
            "Subcategory": "Request Connectivity Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "uc4 job",
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            "Weightage": "0.069920667",
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        },
        {
            "S.No": "1157",
            "Category": "Integration",
            "Subcategory": "Request Connectivity Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "informatica",
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            "Weightage": "0.069920667",
            "IncidentType": "Request"
        },
        {
            "S.No": "1158",
            "Category": "Integration",
            "Subcategory": "Request Connectivity Setup/Change",
            "Service": "Enabling Services",
            "Keywords": " ebscrp",
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            "Weightage": "0.069920667",
            "IncidentType": "Request"
        },
        {
            "S.No": "1159",
            "Category": "Integration",
            "Subcategory": "Request Connectivity Setup/Change",
            "Service": "Enabling Services",
            "Keywords": " eis",
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            "Weightage": "0.069920667",
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        },
        {
            "S.No": "1161",
            "Category": "Integration",
            "Subcategory": "Request Connectivity Setup/Change",
            "Service": "Enabling Services",
            "Keywords": " ebsappsotc",
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            "Weightage": "0.069920667",
            "IncidentType": "Request"
        },
        {
            "S.No": "1162",
            "Category": "Integration",
            "Subcategory": "Request Connectivity Setup/Change",
            "Service": "Enabling Services",
            "Keywords": " eis apps",
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            "Weightage": "0.069920667",
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        },
        {
            "S.No": "1163",
            "Category": "Integration",
            "Subcategory": "Request Connectivity Setup/Change",
            "Service": "Enabling Services",
            "Keywords": " apps ebsappsotc",
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            "Weightage": "0.069920667",
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        },
        {
            "S.No": "1164",
            "Category": "Integration",
            "Subcategory": "Request Connectivity Setup/Change",
            "Service": "Enabling Services",
            "Keywords": " osb",
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        },
        {
            "S.No": "1165",
            "Category": "Integration",
            "Subcategory": "Request Connectivity Setup/Change",
            "Service": "Enabling Services",
            "Keywords": " prod",
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            "Weightage": "0.069920667",
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        },
        {
            "S.No": "1166",
            "Category": "Integration",
            "Subcategory": "Request Connectivity Setup/Change",
            "Service": "Enabling Services",
            "Keywords": " ptp",
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            "Weightage": "0.069920667",
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        },
        {
            "S.No": "1167",
            "Category": "Integration",
            "Subcategory": "Request Connectivity Setup/Change",
            "Service": "Enabling Services",
            "Keywords": " team",
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            "Weightage": "0.069920667",
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        },
        {
            "S.No": "1168",
            "Category": "Integration",
            "Subcategory": "Request Connectivity Setup/Change",
            "Service": "Enabling Services",
            "Keywords": " new member",
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            "Weightage": "0.069920667",
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        },
        {
            "S.No": "1169",
            "Category": "Integration",
            "Subcategory": "Request Connectivity Setup/Change",
            "Service": "Enabling Services",
            "Keywords": " member ptp",
            "total no description": "26",
            "Weightage": "0.069920667",
            "IncidentType": "Request"
        },
        {
            "S.No": "1170",
            "Category": "Integration",
            "Subcategory": "Request Connectivity Setup/Change",
            "Service": "Enabling Services",
            "Keywords": " ptp team",
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            "Weightage": "0.069920667",
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        },
        {
            "S.No": "1171",
            "Category": "Integration",
            "Subcategory": "Request Connectivity Setup/Change",
            "Service": "Enabling Services",
            "Keywords": " deploy",
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        },
        {
            "S.No": "1172",
            "Category": "Integration",
            "Subcategory": "Request Connectivity Setup/Change",
            "Service": "Enabling Services",
            "Keywords": " file",
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            "Weightage": "0.069920667",
            "IncidentType": "Request"
        },
        {
            "S.No": "1173",
            "Category": "Integration",
            "Subcategory": "Request Connectivity Setup/Change",
            "Service": "Enabling Services",
            "Keywords": " soa",
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            "Weightage": "0.069920667",
            "IncidentType": "Request"
        },
        {
            "S.No": "1174",
            "Category": "Integration",
            "Subcategory": "Request Connectivity Setup/Change",
            "Service": "Enabling Services",
            "Keywords": " tot",
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            "Weightage": "0.069920667",
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        },
        {
            "S.No": "1175",
            "Category": "Integration",
            "Subcategory": "Request Connectivity Setup/Change",
            "Service": "Enabling Services",
            "Keywords": " ear file",
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            "Weightage": "0.069920667",
            "IncidentType": "Request"
        },
        {
            "S.No": "1176",
            "Category": "Integration",
            "Subcategory": "Request Connectivity Setup/Change",
            "Service": "Enabling Services",
            "Keywords": " soa tot",
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            "Weightage": "0.069920667",
            "IncidentType": "Request"
        },
        {
            "S.No": "1177",
            "Category": "Integration",
            "Subcategory": "Request Connectivity Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "  dev",
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            "Weightage": "0.069920667",
            "IncidentType": "Request"
        },
        {
            "S.No": "1178",
            "Category": "Integration",
            "Subcategory": "Request Connectivity Setup/Change",
            "Service": "Enabling Services",
            "Keywords": " osb dev",
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            "Weightage": "0.069920667",
            "IncidentType": "Request"
        },
        {
            "S.No": "1179",
            "Category": "Integration",
            "Subcategory": "Request Connectivity Setup/Change",
            "Service": "Enabling Services",
            "Keywords": " data",
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            "IncidentType": "Request"
        },
        {
            "S.No": "1180",
            "Category": "Integration",
            "Subcategory": "Request Connectivity Setup/Change",
            "Service": "Enabling Services",
            "Keywords": " source",
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            "Weightage": "0.069920667",
            "IncidentType": "Request"
        },
        {
            "S.No": "1181",
            "Category": "Integration",
            "Subcategory": "Request Connectivity Setup/Change",
            "Service": "Enabling Services",
            "Keywords": " cpq",
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        },
        {
            "S.No": "1182",
            "Category": "Integration",
            "Subcategory": "Request Connectivity Setup/Change",
            "Service": "Enabling Services",
            "Keywords": " database",
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            "Weightage": "0.069920667",
            "IncidentType": "Request"
        },
        {
            "S.No": "1183",
            "Category": "Integration",
            "Subcategory": "Request Connectivity Setup/Change",
            "Service": "Enabling Services",
            "Keywords": " create data",
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            "Weightage": "0.069920667",
            "IncidentType": "Request"
        },
        {
            "S.No": "1184",
            "Category": "Integration",
            "Subcategory": "Request Connectivity Setup/Change",
            "Service": "Enabling Services",
            "Keywords": " adapter",
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            "S.No": "1185",
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            "Service": "Enabling Services",
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            "Service": "Enabling Services",
            "Keywords": " tot bpm",
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            "Weightage": "0.069920667",
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            "S.No": "1187",
            "Category": "Integration",
            "Subcategory": "Request Connectivity Setup/Change",
            "Service": "Enabling Services",
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            "Service": "Enabling Services",
            "Keywords": " worklist access",
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            "Weightage": "0.069920667",
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            "S.No": "1189",
            "Category": "Integration",
            "Subcategory": "Request Connectivity Setup/Change",
            "Service": "Enabling Services",
            "Keywords": " soatot",
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        {
            "S.No": "1190",
            "Category": "Integration",
            "Subcategory": "Request Connectivity Setup/Change",
            "Service": "Enabling Services",
            "Keywords": " reset eis",
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            "Category": "Integration",
            "Subcategory": "Request Connectivity Setup/Change",
            "Service": "Enabling Services",
            "Keywords": " ebsappsotc adapter",
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            "Subcategory": "Request Connectivity Setup/Change",
            "Service": "Enabling Services",
            "Keywords": " patch",
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            "Service": "Enabling Services",
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            "Subcategory": "Request Connectivity Setup/Change",
            "Service": "Enabling Services",
            "Keywords": " deploy asnvendor",
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            "Weightage": "0.069920667",
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            "Category": "Integration",
            "Subcategory": "Request Connectivity Setup/Change",
            "Service": "Enabling Services",
            "Keywords": " asnvendor ear",
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            "Weightage": "0.069920667",
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            "S.No": "1196",
            "Category": "IT Process Services",
            "Subcategory": "Request Setup/Change",
            "Service": "End User Services",
            "Keywords": "cherwell",
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            "Weightage": "0.069920667",
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            "S.No": "1368",
            "Category": "Reporting Services",
            "Subcategory": "Report Issue or Outage for BST",
            "Service": "IT Professional Services",
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            "S.No": "1369",
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            "Service": "IT Professional Services",
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            "S.No": "1370",
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            "Subcategory": "Report Issue or Outage for BST",
            "Service": "IT Professional Services",
            "Keywords": "obiee",
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            "S.No": "1371",
            "Category": "Reporting Services",
            "Subcategory": "Report Issue or Outage for BST",
            "Service": "IT Professional Services",
            "Keywords": "oracle",
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            "S.No": "1372",
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            "Subcategory": "Report Issue or Outage for BST",
            "Service": "IT Professional Services",
            "Keywords": "agent",
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            "S.No": "1373",
            "Category": "Reporting Services",
            "Subcategory": "Report Issue or Outage for BST",
            "Service": "IT Professional Services",
            "Keywords": "failure",
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            "S.No": "1374",
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            "Subcategory": "Report Issue or Outage for BST",
            "Service": "IT Professional Services",
            "Keywords": "bi",
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            "S.No": "1375",
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            "Subcategory": "Report Issue or Outage for BST",
            "Service": "IT Professional Services",
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            "S.No": "1376",
            "Category": "Reporting Services",
            "Subcategory": "Report Issue or Outage for BST",
            "Service": "IT Professional Services",
            "Keywords": "casegoods",
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            "S.No": "1377",
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            "Subcategory": "Report Issue or Outage for BST",
            "Service": "IT Professional Services",
            "Keywords": "stuck",
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            "S.No": "1378",
            "Category": "Reporting Services",
            "Subcategory": "Report Issue or Outage for BST",
            "Service": "IT Professional Services",
            "Keywords": "bi agent",
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            "S.No": "1379",
            "Category": "Reporting Services",
            "Subcategory": "Report Issue or Outage for BST",
            "Service": "IT Professional Services",
            "Keywords": "agent shipment",
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            "S.No": "1380",
            "Category": "Reporting Services",
            "Subcategory": "Report Issue or Outage for BST",
            "Service": "IT Professional Services",
            "Keywords": "shipment details",
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            "S.No": "1381",
            "Category": "Reporting Services",
            "Subcategory": "Report Issue or Outage for BST",
            "Service": "IT Professional Services",
            "Keywords": "details casegoods",
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            "S.No": "1382",
            "Category": "Reporting Services",
            "Subcategory": "Report Issue or Outage for BST",
            "Service": "IT Professional Services",
            "Keywords": "casegoods getting",
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            "Weightage": "0.067231411",
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            "S.No": "1383",
            "Category": "Reporting Services",
            "Subcategory": "Report Issue or Outage for BST",
            "Service": "IT Professional Services",
            "Keywords": "getting stuck",
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            "S.No": "1384",
            "Category": "Reporting Services",
            "Subcategory": "Report Issue or Outage for BST",
            "Service": "IT Professional Services",
            "Keywords": "lpn",
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            "S.No": "1385",
            "Category": "Reporting Services",
            "Subcategory": "Report Issue or Outage for BST",
            "Service": "IT Professional Services",
            "Keywords": "lpn report",
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            "S.No": "1386",
            "Category": "Reporting Services",
            "Subcategory": "Report Issue or Outage for BST",
            "Service": "IT Professional Services",
            "Keywords": "production",
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            "S.No": "1387",
            "Category": "Reporting Services",
            "Subcategory": "Report Issue or Outage for BST",
            "Service": "IT Professional Services",
            "Keywords": "access production",
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            "S.No": "1388",
            "Category": "Reporting Services",
            "Subcategory": "Report Issue or Outage for BST",
            "Service": "IT Professional Services",
            "Keywords": "production screen",
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            "S.No": "1389",
            "Category": "Reporting Services",
            "Subcategory": "Report Issue or Outage for BST",
            "Service": "IT Professional Services",
            "Keywords": "screen shot",
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            "Weightage": "0.067231411",
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            "S.No": "1390",
            "Category": "Reporting Services",
            "Subcategory": "Report Issue or Outage for BST",
            "Service": "IT Professional Services",
            "Keywords": "shot error",
            "total no description": "25",
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            "S.No": "1391",
            "Category": "Reporting Services",
            "Subcategory": "Report Issue or Outage for BST",
            "Service": "IT Professional Services",
            "Keywords": "textiles",
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            "S.No": "1392",
            "Category": "Reporting Services",
            "Subcategory": "Report Issue or Outage for BST",
            "Service": "IT Professional Services",
            "Keywords": "fw failure",
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            "S.No": "1393",
            "Category": "Reporting Services",
            "Subcategory": "Report Issue or Outage for BST",
            "Service": "IT Professional Services",
            "Keywords": "failure textiles",
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            "S.No": "1394",
            "Category": "Reporting Services",
            "Subcategory": "Report Issue or Outage for BST",
            "Service": "IT Professional Services",
            "Keywords": "units",
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            "S.No": "1395",
            "Category": "Reporting Services",
            "Subcategory": "Report Issue or Outage for BST",
            "Service": "IT Professional Services",
            "Keywords": "fw missing",
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            "Category": "Reporting Services",
            "Subcategory": "Report Issue or Outage for BST",
            "Service": "IT Professional Services",
            "Keywords": "missing units",
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            "Category": "Reporting Services",
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            "Service": "IT Professional Services",
            "Keywords": "units open",
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            "S.No": "1398",
            "Category": "Reporting Services",
            "Subcategory": "Report Issue or Outage for BST",
            "Service": "IT Professional Services",
            "Keywords": "open hours",
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            "S.No": "1399",
            "Category": "Reporting Services",
            "Subcategory": "Report Issue or Outage for BST",
            "Service": "IT Professional Services",
            "Keywords": "cogp",
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            "IncidentType": "Incident"
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            "S.No": "1400",
            "Category": "Reporting Services",
            "Subcategory": "Report Issue or Outage for BST",
            "Service": "IT Professional Services",
            "Keywords": "crd",
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            "S.No": "1401",
            "Category": "Reporting Services",
            "Subcategory": "Report Issue or Outage for BST",
            "Service": "IT Professional Services",
            "Keywords": "srd",
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            "Category": "Reporting Services",
            "Subcategory": "Report Issue or Outage for BST",
            "Service": "IT Professional Services",
            "Keywords": "ydc",
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        {
            "S.No": "1403",
            "Category": "Reporting Services",
            "Subcategory": "Report Issue or Outage for BST",
            "Service": "IT Professional Services",
            "Keywords": "fw cogp",
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        },
        {
            "S.No": "1404",
            "Category": "Reporting Services",
            "Subcategory": "Report Issue or Outage for BST",
            "Service": "IT Professional Services",
            "Keywords": "cogp details",
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        },
        {
            "S.No": "1405",
            "Category": "Reporting Services",
            "Subcategory": "Report Issue or Outage for BST",
            "Service": "IT Professional Services",
            "Keywords": "details srd",
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            "Subcategory": "Report Issue or Outage for BST",
            "Service": "IT Professional Services",
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            "Category": "Physical Access",
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        },
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            "Category": "Security",
            "Subcategory": "Request SSL Certificate",
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        },
        {
            "S.No": "1199",
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            "Keywords": "com",
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            "Weightage": "0.064542154",
            "IncidentType": "Request"
        },
        {
            "S.No": "1407",
            "Category": "Computing Devices",
            "Subcategory": "EBS Hardware Prod",
            "Service": "End User Services",
            "Keywords": "printer",
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            "IncidentType": "Incident"
        },
        {
            "S.No": "1200",
            "Category": "Database",
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        },
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            "Keywords": "mushht",
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        },
        {
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        },
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        {
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        {
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        {
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        },
        {
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        {
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        },
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        {
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        },
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        },
        {
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        },
        {
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        },
        {
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        },
        {
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            "Service": "Enabling Services",
            "Keywords": "qa server",
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            "S.No": "1230",
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            "Keywords": "cpqdb",
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            "S.No": "1231",
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            "Keywords": "user mus",
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            "S.No": "1237",
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            "Service": "Enabling Services",
            "Keywords": "rpa finance",
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            "S.No": "1238",
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            "S.No": "1239",
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            "Keywords": "database options",
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            "Keywords": "options mushht",
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            "S.No": "1241",
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            "Service": "Enabling Services",
            "Keywords": "cpq",
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            "Weightage": "0.061852898",
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            "S.No": "1242",
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            "Subcategory": "Request IP Addressing",
            "Service": "Enabling Services",
            "Keywords": "mac",
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            "Weightage": "0.061852898",
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            "Subcategory": "Request IP Addressing",
            "Service": "Enabling Services",
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            "S.No": "1244",
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            "Subcategory": "Request IP Addressing",
            "Service": "Enabling Services",
            "Keywords": "plc",
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            "S.No": "1245",
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            "Subcategory": "Request IP Addressing",
            "Service": "Enabling Services",
            "Keywords": "mac address",
            "total no description": "23",
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            "Subcategory": "Request IP Addressing",
            "Service": "Enabling Services",
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            "Weightage": "0.061852898",
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            "S.No": "1247",
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            "Subcategory": "Request IP Addressing",
            "Service": "Enabling Services",
            "Keywords": "cert",
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            "Weightage": "0.061852898",
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            "S.No": "1248",
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            "Subcategory": "Request IP Addressing",
            "Service": "Enabling Services",
            "Keywords": "rpi",
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            "Weightage": "0.061852898",
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            "S.No": "1249",
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            "Subcategory": "Request IP Addressing",
            "Service": "Enabling Services",
            "Keywords": "need network",
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            "Weightage": "0.061852898",
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            "S.No": "1250",
            "Category": "Network",
            "Subcategory": "Request IP Addressing",
            "Service": "Enabling Services",
            "Keywords": "network cert",
            "total no description": "23",
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            "S.No": "1251",
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            "Subcategory": "Request IP Addressing",
            "Service": "Enabling Services",
            "Keywords": "cert new",
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            "S.No": "1252",
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            "Subcategory": "Request IP Addressing",
            "Service": "Enabling Services",
            "Keywords": "new rpi",
            "total no description": "23",
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            "S.No": "1253",
            "Category": "Network",
            "Subcategory": "Request IP Addressing",
            "Service": "Enabling Services",
            "Keywords": "scanners",
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            "IncidentType": "Request"
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            "S.No": "1254",
            "Category": "Network",
            "Subcategory": "Request IP Addressing",
            "Service": "Enabling Services",
            "Keywords": "current scanners",
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            "S.No": "1255",
            "Category": "Network",
            "Subcategory": "Request IP Addressing",
            "Service": "Enabling Services",
            "Keywords": "scanners network",
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            "S.No": "1256",
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            "Subcategory": "Request IP Addressing",
            "Service": "Enabling Services",
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            "S.No": "1257",
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            "Subcategory": "Request IP Addressing",
            "Service": "Enabling Services",
            "Keywords": "configuration",
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            "Weightage": "0.061852898",
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            "S.No": "1258",
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            "Subcategory": "Request IP Addressing",
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            "S.No": "1259",
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            "Subcategory": "Request IP Addressing",
            "Service": "Enabling Services",
            "Keywords": "pin",
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            "S.No": "1260",
            "Category": "Network",
            "Subcategory": "Request IP Addressing",
            "Service": "Enabling Services",
            "Keywords": "guest",
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            "S.No": "1261",
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            "Subcategory": "Request IP Addressing",
            "Service": "Enabling Services",
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            "S.No": "1262",
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            "Subcategory": "Request IP Addressing",
            "Service": "Enabling Services",
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            "S.No": "1263",
            "Category": "Network",
            "Subcategory": "Request IP Addressing",
            "Service": "Enabling Services",
            "Keywords": "asset",
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            "S.No": "1264",
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            "Subcategory": "Request IP Addressing",
            "Service": "Enabling Services",
            "Keywords": "crd",
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            "S.No": "1265",
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            "Subcategory": "Request IP Addressing",
            "Service": "Enabling Services",
            "Keywords": "asset crd",
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            "S.No": "1266",
            "Category": "Network",
            "Subcategory": "Request IP Addressing",
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            "S.No": "1267",
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            "Subcategory": "Request IP Addressing",
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            "S.No": "1268",
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            "Subcategory": "Request IP Addressing",
            "Service": "Enabling Services",
            "Keywords": "mab glass",
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            "S.No": "1269",
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            "Subcategory": "Request IP Addressing",
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            "Keywords": "glass equipment",
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            "S.No": "1270",
            "Category": "Network",
            "Subcategory": "Request IP Addressing",
            "Service": "Enabling Services",
            "Keywords": "ports",
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            "S.No": "1271",
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            "Subcategory": "Request IP Addressing",
            "Service": "Enabling Services",
            "Keywords": "ports needed",
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            "S.No": "1272",
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            "Service": "Enabling Services",
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            "Subcategory": "Request IP Addressing",
            "Service": "Enabling Services",
            "Keywords": "module",
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            "S.No": "1274",
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            "Service": "Enabling Services",
            "Keywords": "address wifi",
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            "S.No": "1275",
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            "Service": "Enabling Services",
            "Keywords": "wifi module",
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            "S.No": "1276",
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            "Service": "Enabling Services",
            "Keywords": "subnets",
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            "S.No": "1277",
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            "Service": "Enabling Services",
            "Keywords": "vpn",
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            "S.No": "1278",
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            "Subcategory": "Request IP Addressing",
            "Service": "Enabling Services",
            "Keywords": "proxy",
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        {
            "S.No": "1279",
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            "Subcategory": "Request IP Addressing",
            "Service": "Enabling Services",
            "Keywords": "poc",
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            "Weightage": "0.061852898",
            "IncidentType": "Request"
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        {
            "S.No": "1280",
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            "Subcategory": "Request IP Addressing",
            "Service": "Enabling Services",
            "Keywords": "subnets vpn",
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        {
            "S.No": "1281",
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            "Service": "Enabling Services",
            "Keywords": "vpn proxy",
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            "Service": "Enabling Services",
            "Keywords": "proxy poc",
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            "S.No": "1283",
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            "Subcategory": "Request IP Addressing",
            "Service": "Enabling Services",
            "Keywords": "setup",
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        {
            "S.No": "1285",
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            "Keywords": "restore",
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            "Keywords": "file",
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            "IncidentType": "Request"
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        {
            "S.No": "1287",
            "Category": "Time Tracking",
            "Subcategory": "Request Access",
            "Service": "MCR/ Shared Services",
            "Keywords": "kronos",
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        {
            "S.No": "1289",
            "Category": "Network",
            "Subcategory": "Request External DNS Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "dns",
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            "IncidentType": "Request"
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            "S.No": "1290",
            "Category": "Distribution",
            "Subcategory": "Request Application Assistance for EBS",
            "Service": "IT Professional Services",
            "Keywords": "labels",
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            "Weightage": "0.056474385",
            "IncidentType": "Request"
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            "S.No": "1291",
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            "Subcategory": "Request Application Assistance for EBS",
            "Service": "IT Professional Services",
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        {
            "S.No": "1292",
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            "Service": "IT Professional Services",
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        {
            "S.No": "1293",
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            "Subcategory": "Request Application Assistance for EBS",
            "Service": "IT Professional Services",
            "Keywords": " fot",
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            "Service": "IT Professional Services",
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        {
            "S.No": "1295",
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            "Subcategory": "Request Application Assistance for EBS",
            "Service": "IT Professional Services",
            "Keywords": " bucket",
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            "S.No": "1296",
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            "Subcategory": "Request Application Assistance for EBS",
            "Service": "IT Professional Services",
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            "S.No": "1297",
            "Category": "Distribution",
            "Subcategory": "Request Application Assistance for EBS",
            "Service": "IT Professional Services",
            "Keywords": " vcp",
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        {
            "S.No": "1298",
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            "Subcategory": "Request Application Assistance for EBS",
            "Service": "IT Professional Services",
            "Keywords": " planning bucket",
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            "Weightage": "0.056474385",
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        },
        {
            "S.No": "1299",
            "Category": "Distribution",
            "Subcategory": "Request Application Assistance for EBS",
            "Service": "IT Professional Services",
            "Keywords": " bucket size",
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        {
            "S.No": "1300",
            "Category": "Distribution",
            "Subcategory": "Request Application Assistance for EBS",
            "Service": "IT Professional Services",
            "Keywords": " size mps",
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        },
        {
            "S.No": "1301",
            "Category": "Distribution",
            "Subcategory": "Request Application Assistance for EBS",
            "Service": "IT Professional Services",
            "Keywords": "mps vcp",
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            "IncidentType": "Request"
        },
        {
            "S.No": "1302",
            "Category": "Distribution",
            "Subcategory": "Request Application Assistance for EBS",
            "Service": "IT Professional Services",
            "Keywords": "vcp plan",
            "total no description": "21",
            "Weightage": "0.056474385",
            "IncidentType": "Request"
        },
        {
            "S.No": "1303",
            "Category": "Distribution",
            "Subcategory": "Request Application Assistance for EBS",
            "Service": "IT Professional Services",
            "Keywords": "unit",
            "total no description": "21",
            "Weightage": "0.056474385",
            "IncidentType": "Request"
        },
        {
            "S.No": "1304",
            "Category": "Distribution",
            "Subcategory": "Request Application Assistance for EBS",
            "Service": "IT Professional Services",
            "Keywords": "pending",
            "total no description": "21",
            "Weightage": "0.056474385",
            "IncidentType": "Request"
        },
        {
            "S.No": "1305",
            "Category": "Distribution",
            "Subcategory": "Request Application Assistance for EBS",
            "Service": "IT Professional Services",
            "Keywords": "transactions",
            "total no description": "21",
            "Weightage": "0.056474385",
            "IncidentType": "Request"
        },
        {
            "S.No": "1306",
            "Category": "Distribution",
            "Subcategory": "Request Application Assistance for EBS",
            "Service": "IT Professional Services",
            "Keywords": "unit pending",
            "total no description": "21",
            "Weightage": "0.056474385",
            "IncidentType": "Request"
        },
        {
            "S.No": "1307",
            "Category": "Distribution",
            "Subcategory": "Request Application Assistance for EBS",
            "Service": "IT Professional Services",
            "Keywords": "pending transactions",
            "total no description": "21",
            "Weightage": "0.056474385",
            "IncidentType": "Request"
        },
        {
            "S.No": "1308",
            "Category": "Distribution",
            "Subcategory": "Request Application Assistance for EBS",
            "Service": "IT Professional Services",
            "Keywords": "traffic",
            "total no description": "21",
            "Weightage": "0.056474385",
            "IncidentType": "Request"
        },
        {
            "S.No": "1309",
            "Category": "Distribution",
            "Subcategory": "Request Application Assistance for EBS",
            "Service": "IT Professional Services",
            "Keywords": "contact",
            "total no description": "21",
            "Weightage": "0.056474385",
            "IncidentType": "Request"
        },
        {
            "S.No": "1310",
            "Category": "Distribution",
            "Subcategory": "Request Application Assistance for EBS",
            "Service": "IT Professional Services",
            "Keywords": "shipping",
            "total no description": "21",
            "Weightage": "0.056474385",
            "IncidentType": "Request"
        },
        {
            "S.No": "1311",
            "Category": "Distribution",
            "Subcategory": "Request Application Assistance for EBS",
            "Service": "IT Professional Services",
            "Keywords": "transaction",
            "total no description": "21",
            "Weightage": "0.056474385",
            "IncidentType": "Request"
        },
        {
            "S.No": "1312",
            "Category": "Distribution",
            "Subcategory": "Request Application Assistance for EBS",
            "Service": "IT Professional Services",
            "Keywords": "form",
            "total no description": "21",
            "Weightage": "0.056474385",
            "IncidentType": "Request"
        },
        {
            "S.No": "1313",
            "Category": "Distribution",
            "Subcategory": "Request Application Assistance for EBS",
            "Service": "IT Professional Services",
            "Keywords": "traffic contact",
            "total no description": "21",
            "Weightage": "0.056474385",
            "IncidentType": "Request"
        },
        {
            "S.No": "1314",
            "Category": "Distribution",
            "Subcategory": "Request Application Assistance for EBS",
            "Service": "IT Professional Services",
            "Keywords": "contact shipping",
            "total no description": "21",
            "Weightage": "0.056474385",
            "IncidentType": "Request"
        },
        {
            "S.No": "1315",
            "Category": "Distribution",
            "Subcategory": "Request Application Assistance for EBS",
            "Service": "IT Professional Services",
            "Keywords": "shipping transaction",
            "total no description": "21",
            "Weightage": "0.056474385",
            "IncidentType": "Request"
        },
        {
            "S.No": "1316",
            "Category": "Distribution",
            "Subcategory": "Request Application Assistance for EBS",
            "Service": "IT Professional Services",
            "Keywords": "transaction form",
            "total no description": "21",
            "Weightage": "0.056474385",
            "IncidentType": "Request"
        },
        {
            "S.No": "1317",
            "Category": "Distribution",
            "Subcategory": "Request Application Assistance for EBS",
            "Service": "IT Professional Services",
            "Keywords": "fed",
            "total no description": "21",
            "Weightage": "0.056474385",
            "IncidentType": "Request"
        },
        {
            "S.No": "1318",
            "Category": "Distribution",
            "Subcategory": "Request Application Assistance for EBS",
            "Service": "IT Professional Services",
            "Keywords": "digital",
            "total no description": "21",
            "Weightage": "0.056474385",
            "IncidentType": "Request"
        },
        {
            "S.No": "1319",
            "Category": "Distribution",
            "Subcategory": "Request Application Assistance for EBS",
            "Service": "IT Professional Services",
            "Keywords": "shipper",
            "total no description": "21",
            "Weightage": "0.056474385",
            "IncidentType": "Request"
        },
        {
            "S.No": "1320",
            "Category": "Distribution",
            "Subcategory": "Request Application Assistance for EBS",
            "Service": "IT Professional Services",
            "Keywords": "digital shipper",
            "total no description": "21",
            "Weightage": "0.056474385",
            "IncidentType": "Request"
        },
        {
            "S.No": "1321",
            "Category": "Distribution",
            "Subcategory": "Request Application Assistance for EBS",
            "Service": "IT Professional Services",
            "Keywords": "ppack",
            "total no description": "21",
            "Weightage": "0.056474385",
            "IncidentType": "Request"
        },
        {
            "S.No": "1322",
            "Category": "Distribution",
            "Subcategory": "Request Application Assistance for EBS",
            "Service": "IT Professional Services",
            "Keywords": "transitions",
            "total no description": "21",
            "Weightage": "0.056474385",
            "IncidentType": "Request"
        },
        {
            "S.No": "1323",
            "Category": "Distribution",
            "Subcategory": "Request Application Assistance for EBS",
            "Service": "IT Professional Services",
            "Keywords": "solution",
            "total no description": "21",
            "Weightage": "0.056474385",
            "IncidentType": "Request"
        },
        {
            "S.No": "1324",
            "Category": "Distribution",
            "Subcategory": "Request Application Assistance for EBS",
            "Service": "IT Professional Services",
            "Keywords": "oracle ppack",
            "total no description": "21",
            "Weightage": "0.056474385",
            "IncidentType": "Request"
        },
        {
            "S.No": "1325",
            "Category": "Distribution",
            "Subcategory": "Request Application Assistance for EBS",
            "Service": "IT Professional Services",
            "Keywords": "transitions solution",
            "total no description": "21",
            "Weightage": "0.056474385",
            "IncidentType": "Request"
        },
        {
            "S.No": "1326",
            "Category": "Distribution",
            "Subcategory": "Request Application Assistance for EBS",
            "Service": "IT Professional Services",
            "Keywords": "switch",
            "total no description": "21",
            "Weightage": "0.056474385",
            "IncidentType": "Request"
        },
        {
            "S.No": "1327",
            "Category": "Distribution",
            "Subcategory": "Request Application Assistance for EBS",
            "Service": "IT Professional Services",
            "Keywords": "documents",
            "total no description": "21",
            "Weightage": "0.056474385",
            "IncidentType": "Request"
        },
        {
            "S.No": "1328",
            "Category": "Distribution",
            "Subcategory": "Request Application Assistance for EBS",
            "Service": "IT Professional Services",
            "Keywords": "switch printing",
            "total no description": "21",
            "Weightage": "0.056474385",
            "IncidentType": "Request"
        },
        {
            "S.No": "1329",
            "Category": "Distribution",
            "Subcategory": "Request Application Assistance for EBS",
            "Service": "IT Professional Services",
            "Keywords": "printing documents",
            "total no description": "21",
            "Weightage": "0.056474385",
            "IncidentType": "Request"
        },
        {
            "S.No": "1330",
            "Category": "Distribution",
            "Subcategory": "Request Application Assistance for EBS",
            "Service": "IT Professional Services",
            "Keywords": "labels needed",
            "total no description": "21",
            "Weightage": "0.056474385",
            "IncidentType": "Request"
        },
        {
            "S.No": "1331",
            "Category": "Distribution",
            "Subcategory": "Request Application Assistance for EBS",
            "Service": "IT Professional Services",
            "Keywords": "ship",
            "total no description": "21",
            "Weightage": "0.056474385",
            "IncidentType": "Request"
        },
        {
            "S.No": "1332",
            "Category": "Distribution",
            "Subcategory": "Request Application Assistance for EBS",
            "Service": "IT Professional Services",
            "Keywords": "asn",
            "total no description": "21",
            "Weightage": "0.056474385",
            "IncidentType": "Request"
        },
        {
            "S.No": "1333",
            "Category": "Distribution",
            "Subcategory": "Request Application Assistance for EBS",
            "Service": "IT Professional Services",
            "Keywords": "ship asn",
            "total no description": "21",
            "Weightage": "0.056474385",
            "IncidentType": "Request"
        },
        {
            "S.No": "1545",
            "Category": "Transportation",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "mus",
            "total no description": "21",
            "Weightage": "0.056474385",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1546",
            "Category": "Transportation",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "flpin",
            "total no description": "21",
            "Weightage": "0.056474385",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1547",
            "Category": "Transportation",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "needs",
            "total no description": "21",
            "Weightage": "0.056474385",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1548",
            "Category": "Transportation",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "reboot",
            "total no description": "21",
            "Weightage": "0.056474385",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1549",
            "Category": "Transportation",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "control",
            "total no description": "21",
            "Weightage": "0.056474385",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1550",
            "Category": "Transportation",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "tower",
            "total no description": "21",
            "Weightage": "0.056474385",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1551",
            "Category": "Transportation",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "outage",
            "total no description": "21",
            "Weightage": "0.056474385",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1552",
            "Category": "Transportation",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "mus flpin",
            "total no description": "21",
            "Weightage": "0.056474385",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1553",
            "Category": "Transportation",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "flpin needs",
            "total no description": "21",
            "Weightage": "0.056474385",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1554",
            "Category": "Transportation",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "needs reboot",
            "total no description": "21",
            "Weightage": "0.056474385",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1555",
            "Category": "Transportation",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "reboot control",
            "total no description": "21",
            "Weightage": "0.056474385",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1556",
            "Category": "Transportation",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "control tower",
            "total no description": "21",
            "Weightage": "0.056474385",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1557",
            "Category": "Transportation",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "tower outage",
            "total no description": "21",
            "Weightage": "0.056474385",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1558",
            "Category": "Virtual Desktop Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "End User Services",
            "Keywords": "wksvm",
            "total no description": "21",
            "Weightage": "0.056474385",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1559",
            "Category": "Virtual Desktop Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "End User Services",
            "Keywords": "biztalk",
            "total no description": "21",
            "Weightage": "0.056474385",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1560",
            "Category": "Virtual Desktop Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "End User Services",
            "Keywords": "wksvm biztalk",
            "total no description": "21",
            "Weightage": "0.056474385",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1561",
            "Category": "Virtual Desktop Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "End User Services",
            "Keywords": "citrix",
            "total no description": "21",
            "Weightage": "0.056474385",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1562",
            "Category": "Virtual Desktop Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "End User Services",
            "Keywords": "remote desktop",
            "total no description": "21",
            "Weightage": "0.056474385",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1563",
            "Category": "Virtual Desktop Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "End User Services",
            "Keywords": "connect",
            "total no description": "21",
            "Weightage": "0.056474385",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1564",
            "Category": "Virtual Desktop Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "End User Services",
            "Keywords": "able connect",
            "total no description": "21",
            "Weightage": "0.056474385",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1565",
            "Category": "Virtual Desktop Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "End User Services",
            "Keywords": "ofm",
            "total no description": "21",
            "Weightage": "0.056474385",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1566",
            "Category": "Virtual Desktop Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "End User Services",
            "Keywords": "vdi",
            "total no description": "21",
            "Weightage": "0.056474385",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1567",
            "Category": "Virtual Desktop Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "End User Services",
            "Keywords": "disk",
            "total no description": "21",
            "Weightage": "0.056474385",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1568",
            "Category": "Virtual Desktop Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "End User Services",
            "Keywords": "space",
            "total no description": "21",
            "Weightage": "0.056474385",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1569",
            "Category": "Virtual Desktop Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "End User Services",
            "Keywords": "ebs",
            "total no description": "21",
            "Weightage": "0.056474385",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1570",
            "Category": "Virtual Desktop Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "End User Services",
            "Keywords": "disk space",
            "total no description": "21",
            "Weightage": "0.056474385",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1571",
            "Category": "Virtual Desktop Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "End User Services",
            "Keywords": "wksvm ebs",
            "total no description": "21",
            "Weightage": "0.056474385",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1572",
            "Category": "Virtual Desktop Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "End User Services",
            "Keywords": "unable",
            "total no description": "21",
            "Weightage": "0.056474385",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1573",
            "Category": "Virtual Desktop Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "End User Services",
            "Keywords": "launch",
            "total no description": "21",
            "Weightage": "0.056474385",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1574",
            "Category": "Virtual Desktop Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "End User Services",
            "Keywords": "unable launch",
            "total no description": "21",
            "Weightage": "0.056474385",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1575",
            "Category": "Virtual Desktop Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "End User Services",
            "Keywords": "launch citrix",
            "total no description": "21",
            "Weightage": "0.056474385",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1576",
            "Category": "Virtual Desktop Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "End User Services",
            "Keywords": "citrix applications",
            "total no description": "21",
            "Weightage": "0.056474385",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1577",
            "Category": "Virtual Desktop Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "End User Services",
            "Keywords": "connect vdi",
            "total no description": "21",
            "Weightage": "0.056474385",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1578",
            "Category": "Virtual Desktop Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "End User Services",
            "Keywords": "reg",
            "total no description": "21",
            "Weightage": "0.056474385",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1579",
            "Category": "Virtual Desktop Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "End User Services",
            "Keywords": "reg vdi",
            "total no description": "21",
            "Weightage": "0.056474385",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1580",
            "Category": "Virtual Desktop Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "End User Services",
            "Keywords": "vdi open",
            "total no description": "21",
            "Weightage": "0.056474385",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1581",
            "Category": "Virtual Desktop Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "End User Services",
            "Keywords": "open restart",
            "total no description": "21",
            "Weightage": "0.056474385",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1582",
            "Category": "Virtual Desktop Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "End User Services",
            "Keywords": "std",
            "total no description": "21",
            "Weightage": "0.056474385",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1583",
            "Category": "Virtual Desktop Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "End User Services",
            "Keywords": "unable vdi",
            "total no description": "21",
            "Weightage": "0.056474385",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1584",
            "Category": "Virtual Desktop Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "End User Services",
            "Keywords": "vdi wksvm",
            "total no description": "21",
            "Weightage": "0.056474385",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1585",
            "Category": "Virtual Desktop Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "End User Services",
            "Keywords": "wksvm std",
            "total no description": "21",
            "Weightage": "0.056474385",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1586",
            "Category": "Virtual Desktop Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "End User Services",
            "Keywords": "low",
            "total no description": "21",
            "Weightage": "0.056474385",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1587",
            "Category": "Virtual Desktop Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "End User Services",
            "Keywords": "low disk",
            "total no description": "21",
            "Weightage": "0.056474385",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1588",
            "Category": "Virtual Desktop Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "End User Services",
            "Keywords": "space vdi",
            "total no description": "21",
            "Weightage": "0.056474385",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1589",
            "Category": "Virtual Desktop Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "End User Services",
            "Keywords": "unable connect",
            "total no description": "21",
            "Weightage": "0.056474385",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1590",
            "Category": "Virtual Desktop Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "End User Services",
            "Keywords": "connect test",
            "total no description": "21",
            "Weightage": "0.056474385",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1591",
            "Category": "Virtual Desktop Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "End User Services",
            "Keywords": "responding",
            "total no description": "21",
            "Weightage": "0.056474385",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1592",
            "Category": "Virtual Desktop Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "End User Services",
            "Keywords": "vdi responding",
            "total no description": "21",
            "Weightage": "0.056474385",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1593",
            "Category": "Virtual Desktop Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "End User Services",
            "Keywords": "running",
            "total no description": "21",
            "Weightage": "0.056474385",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1594",
            "Category": "Virtual Desktop Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "End User Services",
            "Keywords": "issue",
            "total no description": "21",
            "Weightage": "0.056474385",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1595",
            "Category": "Virtual Desktop Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "End User Services",
            "Keywords": "running space",
            "total no description": "21",
            "Weightage": "0.056474385",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1596",
            "Category": "Virtual Desktop Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "End User Services",
            "Keywords": "space issue",
            "total no description": "21",
            "Weightage": "0.056474385",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1597",
            "Category": "Virtual Desktop Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "End User Services",
            "Keywords": "issue wksvm",
            "total no description": "21",
            "Weightage": "0.056474385",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1598",
            "Category": "Virtual Desktop Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "End User Services",
            "Keywords": "citrix desktop",
            "total no description": "21",
            "Weightage": "0.056474385",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1599",
            "Category": "Virtual Desktop Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "End User Services",
            "Keywords": "lost",
            "total no description": "21",
            "Weightage": "0.056474385",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1600",
            "Category": "Virtual Desktop Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "End User Services",
            "Keywords": "access",
            "total no description": "21",
            "Weightage": "0.056474385",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1601",
            "Category": "Virtual Desktop Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "End User Services",
            "Keywords": "adh",
            "total no description": "21",
            "Weightage": "0.056474385",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1334",
            "Category": "Computing Devices",
            "Subcategory": "Reclaim Device",
            "Service": "End User Services",
            "Keywords": "desk",
            "total no description": "20",
            "Weightage": "0.053785128",
            "IncidentType": "Request"
        },
        {
            "S.No": "1335",
            "Category": "Computing Devices",
            "Subcategory": "Reclaim Device",
            "Service": "End User Services",
            "Keywords": "phone",
            "total no description": "20",
            "Weightage": "0.053785128",
            "IncidentType": "Request"
        },
        {
            "S.No": "1336",
            "Category": "Computing Devices",
            "Subcategory": "Reclaim Device",
            "Service": "End User Services",
            "Keywords": "extension",
            "total no description": "20",
            "Weightage": "0.053785128",
            "IncidentType": "Request"
        },
        {
            "S.No": "1337",
            "Category": "Computing Devices",
            "Subcategory": "Reclaim Device",
            "Service": "End User Services",
            "Keywords": "retrieve desk",
            "total no description": "20",
            "Weightage": "0.053785128",
            "IncidentType": "Request"
        },
        {
            "S.No": "1338",
            "Category": "Computing Devices",
            "Subcategory": "Reclaim Device",
            "Service": "End User Services",
            "Keywords": "desk phone",
            "total no description": "20",
            "Weightage": "0.053785128",
            "IncidentType": "Request"
        },
        {
            "S.No": "1339",
            "Category": "Computing Devices",
            "Subcategory": "Reclaim Device",
            "Service": "End User Services",
            "Keywords": "phone extension",
            "total no description": "20",
            "Weightage": "0.053785128",
            "IncidentType": "Request"
        },
        {
            "S.No": "1340",
            "Category": "Computing Devices",
            "Subcategory": "Reclaim Device",
            "Service": "End User Services",
            "Keywords": "extension disconnected",
            "total no description": "20",
            "Weightage": "0.053785128",
            "IncidentType": "Request"
        },
        {
            "S.No": "1341",
            "Category": "Security",
            "Subcategory": "Request Whitelist of Application",
            "Service": "Enabling Services",
            "Keywords": "whitelist",
            "total no description": "20",
            "Weightage": "0.053785128",
            "IncidentType": "Request"
        },
        {
            "S.No": "1610",
            "Category": "Payroll",
            "Subcategory": "Report Issue",
            "Service": "MCR/ Shared Services",
            "Keywords": "adp",
            "total no description": "19",
            "Weightage": "0.051095872",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1611",
            "Category": "Payroll",
            "Subcategory": "Report Issue",
            "Service": "MCR/ Shared Services",
            "Keywords": "paystubs",
            "total no description": "19",
            "Weightage": "0.051095872",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1612",
            "Category": "Payroll",
            "Subcategory": "Report Issue",
            "Service": "MCR/ Shared Services",
            "Keywords": "paystubs access",
            "total no description": "19",
            "Weightage": "0.051095872",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1613",
            "Category": "Account Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "Security & Access",
            "Keywords": "removing manual",
            "total no description": "19",
            "Weightage": "0.051095872",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1613",
            "Category": "Account Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "Security & Access",
            "Keywords": "removing ad",
            "total no description": "19",
            "Weightage": "0.051095872",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1613",
            "Category": "Account Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "Security & Access",
            "Keywords": "adp",
            "total no description": "19",
            "Weightage": "0.051095872",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1614",
            "Category": "Account Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "Security & Access",
            "Keywords": "lockouts",
            "total no description": "19",
            "Weightage": "0.051095872",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1615",
            "Category": "Account Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "Security & Access",
            "Keywords": "account lockouts",
            "total no description": "19",
            "Weightage": "0.051095872",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1616",
            "Category": "Account Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "Security & Access",
            "Keywords": "locking",
            "total no description": "19",
            "Weightage": "0.051095872",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1617",
            "Category": "Account Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "Security & Access",
            "Keywords": "login",
            "total no description": "19",
            "Weightage": "0.051095872",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1618",
            "Category": "Account Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "Security & Access",
            "Keywords": "computer keeps",
            "total no description": "19",
            "Weightage": "0.051095872",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1619",
            "Category": "Account Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "Security & Access",
            "Keywords": "access adp",
            "total no description": "19",
            "Weightage": "0.051095872",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1620",
            "Category": "Account Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "Security & Access",
            "Keywords": "ssl",
            "total no description": "19",
            "Weightage": "0.051095872",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1621",
            "Category": "Account Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "Security & Access",
            "Keywords": "certificate",
            "total no description": "19",
            "Weightage": "0.051095872",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1622",
            "Category": "Account Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "Security & Access",
            "Keywords": "ssl certificate",
            "total no description": "19",
            "Weightage": "0.051095872",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1623",
            "Category": "Account Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "Security & Access",
            "Keywords": "certificate issue",
            "total no description": "19",
            "Weightage": "0.051095872",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1624",
            "Category": "Account Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "Security & Access",
            "Keywords": "mfa",
            "total no description": "19",
            "Weightage": "0.051095872",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1625",
            "Category": "Account Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "Security & Access",
            "Keywords": "account showing",
            "total no description": "19",
            "Weightage": "0.051095872",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1626",
            "Category": "Account Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "Security & Access",
            "Keywords": "showing mfa",
            "total no description": "19",
            "Weightage": "0.051095872",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1627",
            "Category": "Account Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "Security & Access",
            "Keywords": "new service",
            "total no description": "19",
            "Weightage": "0.051095872",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1628",
            "Category": "Account Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "Security & Access",
            "Keywords": "service account",
            "total no description": "19",
            "Weightage": "0.051095872",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1629",
            "Category": "Account Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "Security & Access",
            "Keywords": "account needed",
            "total no description": "19",
            "Weightage": "0.051095872",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1630",
            "Category": "Account Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "Security & Access",
            "Keywords": "multiple account",
            "total no description": "19",
            "Weightage": "0.051095872",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1631",
            "Category": "Account Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "Security & Access",
            "Keywords": "obicrp",
            "total no description": "19",
            "Weightage": "0.051095872",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1632",
            "Category": "Account Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "Security & Access",
            "Keywords": "host",
            "total no description": "19",
            "Weightage": "0.051095872",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1633",
            "Category": "Account Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "Security & Access",
            "Keywords": "whitelist",
            "total no description": "19",
            "Weightage": "0.051095872",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1634",
            "Category": "Account Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "Security & Access",
            "Keywords": "server",
            "total no description": "19",
            "Weightage": "0.051095872",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1635",
            "Category": "Account Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "Security & Access",
            "Keywords": "list",
            "total no description": "19",
            "Weightage": "0.051095872",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1636",
            "Category": "Account Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "Security & Access",
            "Keywords": "oidqa",
            "total no description": "19",
            "Weightage": "0.051095872",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1637",
            "Category": "Account Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "Security & Access",
            "Keywords": "add obicrp",
            "total no description": "19",
            "Weightage": "0.051095872",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1638",
            "Category": "Account Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "Security & Access",
            "Keywords": "obicrp host",
            "total no description": "19",
            "Weightage": "0.051095872",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1639",
            "Category": "Account Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "Security & Access",
            "Keywords": "host whitelist",
            "total no description": "19",
            "Weightage": "0.051095872",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1640",
            "Category": "Account Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "Security & Access",
            "Keywords": "whitelist server",
            "total no description": "19",
            "Weightage": "0.051095872",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1641",
            "Category": "Account Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "Security & Access",
            "Keywords": "server list",
            "total no description": "19",
            "Weightage": "0.051095872",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1642",
            "Category": "Account Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "Security & Access",
            "Keywords": "list oidqa",
            "total no description": "19",
            "Weightage": "0.051095872",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1643",
            "Category": "Account Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "Security & Access",
            "Keywords": "issue accessing",
            "total no description": "19",
            "Weightage": "0.051095872",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1644",
            "Category": "Account Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "Security & Access",
            "Keywords": "accessing adp",
            "total no description": "19",
            "Weightage": "0.051095872",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1645",
            "Category": "Account Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "Security & Access",
            "Keywords": "postman",
            "total no description": "19",
            "Weightage": "0.051095872",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1646",
            "Category": "Account Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "Security & Access",
            "Keywords": "postman blocked",
            "total no description": "19",
            "Weightage": "0.051095872",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1647",
            "Category": "Account Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "Security & Access",
            "Keywords": "disabled",
            "total no description": "19",
            "Weightage": "0.051095872",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1648",
            "Category": "Account Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "Security & Access",
            "Keywords": "account disabled",
            "total no description": "19",
            "Weightage": "0.051095872",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1649",
            "Category": "Account Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "Security & Access",
            "Keywords": "proofpoint",
            "total no description": "19",
            "Weightage": "0.051095872",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1650",
            "Category": "Procure to Pay",
            "Subcategory": "Report Issue or Outage for EBS",
            "Service": "IT Professional Services",
            "Keywords": "po",
            "total no description": "19",
            "Weightage": "0.051095872",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1651",
            "Category": "Procure to Pay",
            "Subcategory": "Report Issue or Outage for EBS",
            "Service": "IT Professional Services",
            "Keywords": "issue supplier",
            "total no description": "19",
            "Weightage": "0.051095872",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1652",
            "Category": "Procure to Pay",
            "Subcategory": "Report Issue or Outage for EBS",
            "Service": "IT Professional Services",
            "Keywords": "supplier po",
            "total no description": "19",
            "Weightage": "0.051095872",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1653",
            "Category": "Procure to Pay",
            "Subcategory": "Report Issue or Outage for EBS",
            "Service": "IT Professional Services",
            "Keywords": "information",
            "total no description": "19",
            "Weightage": "0.051095872",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1654",
            "Category": "Procure to Pay",
            "Subcategory": "Report Issue or Outage for EBS",
            "Service": "IT Professional Services",
            "Keywords": "blanket",
            "total no description": "19",
            "Weightage": "0.051095872",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1655",
            "Category": "Procure to Pay",
            "Subcategory": "Report Issue or Outage for EBS",
            "Service": "IT Professional Services",
            "Keywords": "release",
            "total no description": "19",
            "Weightage": "0.051095872",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1656",
            "Category": "Procure to Pay",
            "Subcategory": "Report Issue or Outage for EBS",
            "Service": "IT Professional Services",
            "Keywords": "fw information",
            "total no description": "19",
            "Weightage": "0.051095872",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1657",
            "Category": "Procure to Pay",
            "Subcategory": "Report Issue or Outage for EBS",
            "Service": "IT Professional Services",
            "Keywords": "information blanket",
            "total no description": "19",
            "Weightage": "0.051095872",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1658",
            "Category": "Procure to Pay",
            "Subcategory": "Report Issue or Outage for EBS",
            "Service": "IT Professional Services",
            "Keywords": "blanket release",
            "total no description": "19",
            "Weightage": "0.051095872",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1659",
            "Category": "Procure to Pay",
            "Subcategory": "Report Issue or Outage for EBS",
            "Service": "IT Professional Services",
            "Keywords": "placing requisition",
            "total no description": "19",
            "Weightage": "0.051095872",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1660",
            "Category": "Procure to Pay",
            "Subcategory": "Report Issue or Outage for EBS",
            "Service": "IT Professional Services",
            "Keywords": "approve",
            "total no description": "19",
            "Weightage": "0.051095872",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1661",
            "Category": "Procure to Pay",
            "Subcategory": "Report Issue or Outage for EBS",
            "Service": "IT Professional Services",
            "Keywords": "kaidi",
            "total no description": "19",
            "Weightage": "0.051095872",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1662",
            "Category": "Procure to Pay",
            "Subcategory": "Report Issue or Outage for EBS",
            "Service": "IT Professional Services",
            "Keywords": "container",
            "total no description": "19",
            "Weightage": "0.051095872",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1663",
            "Category": "Procure to Pay",
            "Subcategory": "Report Issue or Outage for EBS",
            "Service": "IT Professional Services",
            "Keywords": "eisu",
            "total no description": "19",
            "Weightage": "0.051095872",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1664",
            "Category": "Procure to Pay",
            "Subcategory": "Report Issue or Outage for EBS",
            "Service": "IT Professional Services",
            "Keywords": "kaidi container",
            "total no description": "19",
            "Weightage": "0.051095872",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1665",
            "Category": "Procure to Pay",
            "Subcategory": "Report Issue or Outage for EBS",
            "Service": "IT Professional Services",
            "Keywords": "container eisu",
            "total no description": "19",
            "Weightage": "0.051095872",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1666",
            "Category": "Procure to Pay",
            "Subcategory": "Report Issue or Outage for EBS",
            "Service": "IT Professional Services",
            "Keywords": "update min",
            "total no description": "19",
            "Weightage": "0.051095872",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1667",
            "Category": "Procure to Pay",
            "Subcategory": "Report Issue or Outage for EBS",
            "Service": "IT Professional Services",
            "Keywords": "min max",
            "total no description": "19",
            "Weightage": "0.051095872",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1668",
            "Category": "Procure to Pay",
            "Subcategory": "Report Issue or Outage for EBS",
            "Service": "IT Professional Services",
            "Keywords": "max ordering",
            "total no description": "19",
            "Weightage": "0.051095872",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1669",
            "Category": "Procure to Pay",
            "Subcategory": "Report Issue or Outage for EBS",
            "Service": "IT Professional Services",
            "Keywords": "problem",
            "total no description": "19",
            "Weightage": "0.051095872",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1670",
            "Category": "Procure to Pay",
            "Subcategory": "Report Issue or Outage for EBS",
            "Service": "IT Professional Services",
            "Keywords": "problem receiving",
            "total no description": "19",
            "Weightage": "0.051095872",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1671",
            "Category": "Procure to Pay",
            "Subcategory": "Report Issue or Outage for EBS",
            "Service": "IT Professional Services",
            "Keywords": "won",
            "total no description": "19",
            "Weightage": "0.051095872",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1672",
            "Category": "Procure to Pay",
            "Subcategory": "Report Issue or Outage for EBS",
            "Service": "IT Professional Services",
            "Keywords": "po won",
            "total no description": "19",
            "Weightage": "0.051095872",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1673",
            "Category": "Procure to Pay",
            "Subcategory": "Report Issue or Outage for EBS",
            "Service": "IT Professional Services",
            "Keywords": "won approve",
            "total no description": "19",
            "Weightage": "0.051095872",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1674",
            "Category": "Procure to Pay",
            "Subcategory": "Report Issue or Outage for EBS",
            "Service": "IT Professional Services",
            "Keywords": "asn",
            "total no description": "19",
            "Weightage": "0.051095872",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1675",
            "Category": "Procure to Pay",
            "Subcategory": "Report Issue or Outage for EBS",
            "Service": "IT Professional Services",
            "Keywords": "asn needing",
            "total no description": "19",
            "Weightage": "0.051095872",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1676",
            "Category": "Procure to Pay",
            "Subcategory": "Report Issue or Outage for EBS",
            "Service": "IT Professional Services",
            "Keywords": "needing created",
            "total no description": "19",
            "Weightage": "0.051095872",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1677",
            "Category": "Procure to Pay",
            "Subcategory": "Report Issue or Outage for EBS",
            "Service": "IT Professional Services",
            "Keywords": "spradling",
            "total no description": "19",
            "Weightage": "0.051095872",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1678",
            "Category": "Procure to Pay",
            "Subcategory": "Report Issue or Outage for EBS",
            "Service": "IT Professional Services",
            "Keywords": "international",
            "total no description": "19",
            "Weightage": "0.051095872",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1679",
            "Category": "Procure to Pay",
            "Subcategory": "Report Issue or Outage for EBS",
            "Service": "IT Professional Services",
            "Keywords": "usd",
            "total no description": "19",
            "Weightage": "0.051095872",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1680",
            "Category": "Procure to Pay",
            "Subcategory": "Report Issue or Outage for EBS",
            "Service": "IT Professional Services",
            "Keywords": "information change",
            "total no description": "19",
            "Weightage": "0.051095872",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1681",
            "Category": "Procure to Pay",
            "Subcategory": "Report Issue or Outage for EBS",
            "Service": "IT Professional Services",
            "Keywords": "change requests",
            "total no description": "19",
            "Weightage": "0.051095872",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1682",
            "Category": "Procure to Pay",
            "Subcategory": "Report Issue or Outage for EBS",
            "Service": "IT Professional Services",
            "Keywords": "requests spradling",
            "total no description": "19",
            "Weightage": "0.051095872",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1683",
            "Category": "Procure to Pay",
            "Subcategory": "Report Issue or Outage for EBS",
            "Service": "IT Professional Services",
            "Keywords": "spradling international",
            "total no description": "19",
            "Weightage": "0.051095872",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1684",
            "Category": "Procure to Pay",
            "Subcategory": "Report Issue or Outage for EBS",
            "Service": "IT Professional Services",
            "Keywords": "international blanket",
            "total no description": "19",
            "Weightage": "0.051095872",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1685",
            "Category": "Procure to Pay",
            "Subcategory": "Report Issue or Outage for EBS",
            "Service": "IT Professional Services",
            "Keywords": "release total",
            "total no description": "19",
            "Weightage": "0.051095872",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1686",
            "Category": "Procure to Pay",
            "Subcategory": "Report Issue or Outage for EBS",
            "Service": "IT Professional Services",
            "Keywords": "total usd",
            "total no description": "19",
            "Weightage": "0.051095872",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1342",
            "Category": "Account Services",
            "Subcategory": "Request Role Access",
            "Service": "Security & Access",
            "Keywords": "function access profile",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1343",
            "Category": "Account Services",
            "Subcategory": "Request Role Access",
            "Service": "Security & Access",
            "Keywords": " pre scan",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1344",
            "Category": "Account Services",
            "Subcategory": "Request Role Access",
            "Service": "Security & Access",
            "Keywords": " responsibility access",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1345",
            "Category": "Account Services",
            "Subcategory": "Request Role Access",
            "Service": "Security & Access",
            "Keywords": " remove ebs access",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1346",
            "Category": "Account Services",
            "Subcategory": "Request Role Access",
            "Service": "Security & Access",
            "Keywords": " need azure access",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1347",
            "Category": "Account Services",
            "Subcategory": "Request Role Access",
            "Service": "Security & Access",
            "Keywords": " sysadmin",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1348",
            "Category": "Account Services",
            "Subcategory": "Request Role Access",
            "Service": "Security & Access",
            "Keywords": "bid portal requests",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1349",
            "Category": "Account Services",
            "Subcategory": "Request Role Access",
            "Service": "Security & Access",
            "Keywords": " EBSPTCH instance",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1350",
            "Category": "Account Services",
            "Subcategory": "Request Role Access",
            "Service": "Security & Access",
            "Keywords": " subscriptions",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1351",
            "Category": "Account Services",
            "Subcategory": "Request Role Access",
            "Service": "Security & Access",
            "Keywords": "OCI duties",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1352",
            "Category": "Order Management - Apps",
            "Subcategory": "Request Application Assistance",
            "Service": "IT Professional Services",
            "Keywords": "compass",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1353",
            "Category": "Software Services",
            "Subcategory": "Request Software Access Removal",
            "Service": "End User Services",
            "Keywords": "styers",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1354",
            "Category": "Software Services",
            "Subcategory": "Request Software Access Removal",
            "Service": "End User Services",
            "Keywords": "fw",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1355",
            "Category": "Software Services",
            "Subcategory": "Request Software Access Removal",
            "Service": "End User Services",
            "Keywords": "inactive",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1356",
            "Category": "Software Services",
            "Subcategory": "Request Software Access Removal",
            "Service": "End User Services",
            "Keywords": "subcontractors",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1357",
            "Category": "Software Services",
            "Subcategory": "Request Software Access Removal",
            "Service": "End User Services",
            "Keywords": "check",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1358",
            "Category": "Software Services",
            "Subcategory": "Request Software Access Removal",
            "Service": "End User Services",
            "Keywords": "fw inactive",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1359",
            "Category": "Software Services",
            "Subcategory": "Request Software Access Removal",
            "Service": "End User Services",
            "Keywords": "inactive subcontractors",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1360",
            "Category": "Software Services",
            "Subcategory": "Request Software Access Removal",
            "Service": "End User Services",
            "Keywords": "subcontractors check",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1361",
            "Category": "Software Services",
            "Subcategory": "Request Software Access Removal",
            "Service": "End User Services",
            "Keywords": "admin",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1362",
            "Category": "Software Services",
            "Subcategory": "Request Software Access Removal",
            "Service": "End User Services",
            "Keywords": "rights",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1363",
            "Category": "Software Services",
            "Subcategory": "Request Software Access Removal",
            "Service": "End User Services",
            "Keywords": "admin rights",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1364",
            "Category": "Software Services",
            "Subcategory": "Request Software Access Removal",
            "Service": "End User Services",
            "Keywords": "user",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1365",
            "Category": "Software Services",
            "Subcategory": "Request Software Access Removal",
            "Service": "End User Services",
            "Keywords": "account",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1366",
            "Category": "Software Services",
            "Subcategory": "Request Software Access Removal",
            "Service": "End User Services",
            "Keywords": "user account",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1367",
            "Category": "Software Services",
            "Subcategory": "Request Software Access Removal",
            "Service": "End User Services",
            "Keywords": "adp",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1408",
            "Category": "Software Services",
            "Subcategory": "Request Software Access Removal",
            "Service": "End User Services",
            "Keywords": "access",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1409",
            "Category": "Software Services",
            "Subcategory": "Request Software Access Removal",
            "Service": "End User Services",
            "Keywords": "removal",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1410",
            "Category": "Software Services",
            "Subcategory": "Request Software Access Removal",
            "Service": "End User Services",
            "Keywords": "needs authorization",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1411",
            "Category": "Software Services",
            "Subcategory": "Request Software Access Removal",
            "Service": "End User Services",
            "Keywords": "authorization code",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1412",
            "Category": "Software Services",
            "Subcategory": "Request Software Access Removal",
            "Service": "End User Services",
            "Keywords": "code cyberark",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1413",
            "Category": "Software Services",
            "Subcategory": "Request Software Access Removal",
            "Service": "End User Services",
            "Keywords": "nesbit",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1414",
            "Category": "Software Services",
            "Subcategory": "Request Software Access Removal",
            "Service": "End User Services",
            "Keywords": "vehicle",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1415",
            "Category": "Software Services",
            "Subcategory": "Request Software Access Removal",
            "Service": "End User Services",
            "Keywords": "inspections",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1416",
            "Category": "Software Services",
            "Subcategory": "Request Software Access Removal",
            "Service": "End User Services",
            "Keywords": "field",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1417",
            "Category": "Software Services",
            "Subcategory": "Request Software Access Removal",
            "Service": "End User Services",
            "Keywords": "base",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1418",
            "Category": "Software Services",
            "Subcategory": "Request Software Access Removal",
            "Service": "End User Services",
            "Keywords": "nesbit vehicle",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1419",
            "Category": "Software Services",
            "Subcategory": "Request Software Access Removal",
            "Service": "End User Services",
            "Keywords": "vehicle inspections",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1420",
            "Category": "Software Services",
            "Subcategory": "Request Software Access Removal",
            "Service": "End User Services",
            "Keywords": "inspections field",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1421",
            "Category": "Software Services",
            "Subcategory": "Request Software Access Removal",
            "Service": "End User Services",
            "Keywords": "field base",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1422",
            "Category": "Software Services",
            "Subcategory": "Request Software Access Removal",
            "Service": "End User Services",
            "Keywords": "bna",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1423",
            "Category": "Software Services",
            "Subcategory": "Request Software Access Removal",
            "Service": "End User Services",
            "Keywords": "bna access",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1424",
            "Category": "Software Services",
            "Subcategory": "Request Software Access Removal",
            "Service": "End User Services",
            "Keywords": "bomgar",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1425",
            "Category": "Software Services",
            "Subcategory": "Request Software Access Removal",
            "Service": "End User Services",
            "Keywords": "schluttenhofer",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1426",
            "Category": "Software Services",
            "Subcategory": "Request Software Access Removal",
            "Service": "End User Services",
            "Keywords": "access sam",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1427",
            "Category": "Software Services",
            "Subcategory": "Request Software Access Removal",
            "Service": "End User Services",
            "Keywords": "number",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1428",
            "Category": "Software Services",
            "Subcategory": "Request Software Access Removal",
            "Service": "End User Services",
            "Keywords": "fiedl base",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1429",
            "Category": "Software Services",
            "Subcategory": "Request Software Access Removal",
            "Service": "End User Services",
            "Keywords": "base user",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1430",
            "Category": "Software Services",
            "Subcategory": "Request Software Access Removal",
            "Service": "End User Services",
            "Keywords": "account john",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1431",
            "Category": "Software Services",
            "Subcategory": "Request Software Access Removal",
            "Service": "End User Services",
            "Keywords": "john jones",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1432",
            "Category": "Software Services",
            "Subcategory": "Request Software Access Removal",
            "Service": "End User Services",
            "Keywords": "scheduled",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1433",
            "Category": "Software Services",
            "Subcategory": "Request Software Access Removal",
            "Service": "End User Services",
            "Keywords": "reports",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1434",
            "Category": "Software Services",
            "Subcategory": "Request Software Access Removal",
            "Service": "End User Services",
            "Keywords": "monday",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1435",
            "Category": "Software Services",
            "Subcategory": "Request Software Access Removal",
            "Service": "End User Services",
            "Keywords": "fw scheduled",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1436",
            "Category": "Software Services",
            "Subcategory": "Request Software Access Removal",
            "Service": "End User Services",
            "Keywords": "scheduled reports",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1437",
            "Category": "Software Services",
            "Subcategory": "Request Software Access Removal",
            "Service": "End User Services",
            "Keywords": "reports monday",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1438",
            "Category": "Software Services",
            "Subcategory": "Request Software Access Removal",
            "Service": "End User Services",
            "Keywords": "swansonw",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1439",
            "Category": "Systems Administration",
            "Subcategory": "Request Policy Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "unable",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1440",
            "Category": "Systems Administration",
            "Subcategory": "Request Policy Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "dev",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1441",
            "Category": "Systems Administration",
            "Subcategory": "Request Policy Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "database",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1442",
            "Category": "Systems Administration",
            "Subcategory": "Request Policy Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "mus",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1443",
            "Category": "Systems Administration",
            "Subcategory": "Request Policy Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "create",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1444",
            "Category": "Systems Administration",
            "Subcategory": "Request Policy Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "backup",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1445",
            "Category": "Systems Administration",
            "Subcategory": "Request Policy Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "policy",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1446",
            "Category": "Systems Administration",
            "Subcategory": "Request Policy Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "create backup",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1447",
            "Category": "Systems Administration",
            "Subcategory": "Request Policy Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "backup policy",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1448",
            "Category": "Systems Administration",
            "Subcategory": "Request Policy Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "mssql",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1449",
            "Category": "Systems Administration",
            "Subcategory": "Request Policy Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "mushon",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1450",
            "Category": "Systems Administration",
            "Subcategory": "Request Policy Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "thwdb",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1451",
            "Category": "Systems Administration",
            "Subcategory": "Request Policy Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "policy mushon",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1452",
            "Category": "Systems Administration",
            "Subcategory": "Request Policy Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "mushon thwdb",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1453",
            "Category": "Systems Administration",
            "Subcategory": "Request Policy Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "remotely",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1454",
            "Category": "Systems Administration",
            "Subcategory": "Request Policy Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "access",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1455",
            "Category": "Systems Administration",
            "Subcategory": "Request Policy Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "unable remotely",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1456",
            "Category": "Systems Administration",
            "Subcategory": "Request Policy Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "remotely access",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1457",
            "Category": "Systems Administration",
            "Subcategory": "Request Policy Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "access mssql",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1458",
            "Category": "Systems Administration",
            "Subcategory": "Request Policy Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "mssql mushon",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1459",
            "Category": "Systems Administration",
            "Subcategory": "Request Policy Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "new",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1460",
            "Category": "Systems Administration",
            "Subcategory": "Request Policy Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "netbackup",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1461",
            "Category": "Systems Administration",
            "Subcategory": "Request Policy Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "policies",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1462",
            "Category": "Systems Administration",
            "Subcategory": "Request Policy Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "new netbackup",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1463",
            "Category": "Systems Administration",
            "Subcategory": "Request Policy Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "netbackup policies",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1464",
            "Category": "Systems Administration",
            "Subcategory": "Request Policy Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "production",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1465",
            "Category": "Systems Administration",
            "Subcategory": "Request Policy Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "needed",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1466",
            "Category": "Systems Administration",
            "Subcategory": "Request Policy Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "mdm",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1467",
            "Category": "Systems Administration",
            "Subcategory": "Request Policy Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "upgrade",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1468",
            "Category": "Systems Administration",
            "Subcategory": "Request Policy Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "sunday",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1469",
            "Category": "Systems Administration",
            "Subcategory": "Request Policy Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "new production",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1470",
            "Category": "Systems Administration",
            "Subcategory": "Request Policy Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "production netbackup",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1471",
            "Category": "Systems Administration",
            "Subcategory": "Request Policy Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "netbackup policy",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1472",
            "Category": "Systems Administration",
            "Subcategory": "Request Policy Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "needed mdm",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1473",
            "Category": "Systems Administration",
            "Subcategory": "Request Policy Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "mdm upgrade",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1474",
            "Category": "Systems Administration",
            "Subcategory": "Request Policy Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "qa",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1475",
            "Category": "Systems Administration",
            "Subcategory": "Request Policy Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "oim",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1476",
            "Category": "Systems Administration",
            "Subcategory": "Request Policy Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "oam",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1477",
            "Category": "Systems Administration",
            "Subcategory": "Request Policy Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "oim oam",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1478",
            "Category": "Systems Administration",
            "Subcategory": "Request Policy Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "new sso",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1479",
            "Category": "Systems Administration",
            "Subcategory": "Request Policy Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "sso policy",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1480",
            "Category": "Systems Administration",
            "Subcategory": "Request Policy Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "policy oam",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1481",
            "Category": "Systems Administration",
            "Subcategory": "Request Policy Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "oam qa",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1482",
            "Category": "Systems Administration",
            "Subcategory": "Request Policy Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "getting backups",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1483",
            "Category": "Systems Administration",
            "Subcategory": "Request Policy Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "backups mus",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1484",
            "Category": "Systems Administration",
            "Subcategory": "Request Policy Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "mus sqldbz",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1485",
            "Category": "Systems Administration",
            "Subcategory": "Request Policy Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "soa",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1486",
            "Category": "Systems Administration",
            "Subcategory": "Request Policy Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "osb",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1487",
            "Category": "Systems Administration",
            "Subcategory": "Request Policy Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "policies soa",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1488",
            "Category": "Systems Administration",
            "Subcategory": "Request Policy Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "soa osb",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Request"
        },
        {
            "S.No": "1698",
            "Category": "Manufacturing",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "incident",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1699",
            "Category": "Manufacturing",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "incident created",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1700",
            "Category": "Manufacturing",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "parts",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1701",
            "Category": "Manufacturing",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "service",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1702",
            "Category": "Manufacturing",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "thingworx",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1703",
            "Category": "Manufacturing",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "ebs",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1704",
            "Category": "Manufacturing",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "connection",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1705",
            "Category": "Manufacturing",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "ebs connection",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1706",
            "Category": "Manufacturing",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "asset",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1707",
            "Category": "Manufacturing",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "essentials",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1708",
            "Category": "Manufacturing",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "add users",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1709",
            "Category": "Manufacturing",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "users dude",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1710",
            "Category": "Manufacturing",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "dude solutions",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1711",
            "Category": "Manufacturing",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "solutions asset",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1712",
            "Category": "Manufacturing",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "asset essentials",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1713",
            "Category": "Manufacturing",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "fot",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1714",
            "Category": "Manufacturing",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "invoke",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1715",
            "Category": "Manufacturing",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "thingworx fot",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1716",
            "Category": "Manufacturing",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "fot ebs",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1717",
            "Category": "Manufacturing",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "connection unable",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1718",
            "Category": "Manufacturing",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "unable invoke",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1719",
            "Category": "Manufacturing",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "invoke service",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1720",
            "Category": "Manufacturing",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "gfr",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1721",
            "Category": "Manufacturing",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "bmorder",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1722",
            "Category": "Manufacturing",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "program",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1723",
            "Category": "Manufacturing",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "fw gfr",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1724",
            "Category": "Manufacturing",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "gfr bmorder",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1725",
            "Category": "Manufacturing",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "bmorder program",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1726",
            "Category": "Manufacturing",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "urgent",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1727",
            "Category": "Manufacturing",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "printer",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1728",
            "Category": "Manufacturing",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "jobs",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1729",
            "Category": "Manufacturing",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "stuck",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1730",
            "Category": "Manufacturing",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "que",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1731",
            "Category": "Manufacturing",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "transaction",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1732",
            "Category": "Manufacturing",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "container",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1733",
            "Category": "Manufacturing",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "pack",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1734",
            "Category": "Manufacturing",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "pending transaction",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1735",
            "Category": "Manufacturing",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "transaction container",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1736",
            "Category": "Manufacturing",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "container pack",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1737",
            "Category": "Manufacturing",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "pack stuck",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1738",
            "Category": "Manufacturing",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "synergy",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1739",
            "Category": "Manufacturing",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "missing",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1740",
            "Category": "Manufacturing",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "invoices",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1741",
            "Category": "Manufacturing",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "synergy missing",
            "total no description": "18",
            "Weightage": "0.048406616",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1489",
            "Category": "Customer Experience",
            "Subcategory": "Request Setup/Change",
            "Service": "IT Professional Services",
            "Keywords": "mushon",
            "total no description": "17",
            "Weightage": "0.045717359",
            "IncidentType": "Request"
        },
        {
            "S.No": "1490",
            "Category": "Customer Experience",
            "Subcategory": "Request Setup/Change",
            "Service": "IT Professional Services",
            "Keywords": "port",
            "total no description": "17",
            "Weightage": "0.045717359",
            "IncidentType": "Request"
        },
        {
            "S.No": "1491",
            "Category": "Customer Experience",
            "Subcategory": "Request Setup/Change",
            "Service": "IT Professional Services",
            "Keywords": "thwap",
            "total no description": "17",
            "Weightage": "0.045717359",
            "IncidentType": "Request"
        },
        {
            "S.No": "1492",
            "Category": "Customer Experience",
            "Subcategory": "Request Setup/Change",
            "Service": "IT Professional Services",
            "Keywords": "need port",
            "total no description": "17",
            "Weightage": "0.045717359",
            "IncidentType": "Request"
        },
        {
            "S.No": "1493",
            "Category": "Customer Experience",
            "Subcategory": "Request Setup/Change",
            "Service": "IT Professional Services",
            "Keywords": "mushon thwap",
            "total no description": "17",
            "Weightage": "0.045717359",
            "IncidentType": "Request"
        },
        {
            "S.No": "1494",
            "Category": "Customer Experience",
            "Subcategory": "Request Setup/Change",
            "Service": "IT Professional Services",
            "Keywords": "mus",
            "total no description": "17",
            "Weightage": "0.045717359",
            "IncidentType": "Request"
        },
        {
            "S.No": "1495",
            "Category": "Customer Experience",
            "Subcategory": "Request Setup/Change",
            "Service": "IT Professional Services",
            "Keywords": "hon",
            "total no description": "17",
            "Weightage": "0.045717359",
            "IncidentType": "Request"
        },
        {
            "S.No": "1496",
            "Category": "Customer Experience",
            "Subcategory": "Request Setup/Change",
            "Service": "IT Professional Services",
            "Keywords": "community",
            "total no description": "17",
            "Weightage": "0.045717359",
            "IncidentType": "Request"
        },
        {
            "S.No": "1497",
            "Category": "Customer Experience",
            "Subcategory": "Request Setup/Change",
            "Service": "IT Professional Services",
            "Keywords": "shortcut",
            "total no description": "17",
            "Weightage": "0.045717359",
            "IncidentType": "Request"
        },
        {
            "S.No": "1498",
            "Category": "Customer Experience",
            "Subcategory": "Request Setup/Change",
            "Service": "IT Professional Services",
            "Keywords": "need citrix",
            "total no description": "17",
            "Weightage": "0.045717359",
            "IncidentType": "Request"
        },
        {
            "S.No": "1499",
            "Category": "Customer Experience",
            "Subcategory": "Request Setup/Change",
            "Service": "IT Professional Services",
            "Keywords": "citrix shortcut",
            "total no description": "17",
            "Weightage": "0.045717359",
            "IncidentType": "Request"
        },
        {
            "S.No": "1500",
            "Category": "Customer Experience",
            "Subcategory": "Request Setup/Change",
            "Service": "IT Professional Services",
            "Keywords": "shortcut setup",
            "total no description": "17",
            "Weightage": "0.045717359",
            "IncidentType": "Request"
        },
        {
            "S.No": "1501",
            "Category": "Customer Experience",
            "Subcategory": "Request Setup/Change",
            "Service": "IT Professional Services",
            "Keywords": "ssms",
            "total no description": "17",
            "Weightage": "0.045717359",
            "IncidentType": "Request"
        },
        {
            "S.No": "1502",
            "Category": "Customer Experience",
            "Subcategory": "Request Setup/Change",
            "Service": "IT Professional Services",
            "Keywords": "prod",
            "total no description": "17",
            "Weightage": "0.045717359",
            "IncidentType": "Request"
        },
        {
            "S.No": "1503",
            "Category": "Customer Experience",
            "Subcategory": "Request Setup/Change",
            "Service": "IT Professional Services",
            "Keywords": "tower",
            "total no description": "17",
            "Weightage": "0.045717359",
            "IncidentType": "Request"
        },
        {
            "S.No": "1504",
            "Category": "Customer Experience",
            "Subcategory": "Request Setup/Change",
            "Service": "IT Professional Services",
            "Keywords": "ssms prod",
            "total no description": "17",
            "Weightage": "0.045717359",
            "IncidentType": "Request"
        },
        {
            "S.No": "1505",
            "Category": "Customer Experience",
            "Subcategory": "Request Setup/Change",
            "Service": "IT Professional Services",
            "Keywords": "prod prepare",
            "total no description": "17",
            "Weightage": "0.045717359",
            "IncidentType": "Request"
        },
        {
            "S.No": "1506",
            "Category": "Customer Experience",
            "Subcategory": "Request Setup/Change",
            "Service": "IT Professional Services",
            "Keywords": "prepare control",
            "total no description": "17",
            "Weightage": "0.045717359",
            "IncidentType": "Request"
        },
        {
            "S.No": "1507",
            "Category": "Customer Experience",
            "Subcategory": "Request Setup/Change",
            "Service": "IT Professional Services",
            "Keywords": "control tower",
            "total no description": "17",
            "Weightage": "0.045717359",
            "IncidentType": "Request"
        },
        {
            "S.No": "1508",
            "Category": "Customer Experience",
            "Subcategory": "Request Setup/Change",
            "Service": "IT Professional Services",
            "Keywords": "tower prod",
            "total no description": "17",
            "Weightage": "0.045717359",
            "IncidentType": "Request"
        },
        {
            "S.No": "1509",
            "Category": "Customer Experience",
            "Subcategory": "Request Setup/Change",
            "Service": "IT Professional Services",
            "Keywords": "prod launch",
            "total no description": "17",
            "Weightage": "0.045717359",
            "IncidentType": "Request"
        },
        {
            "S.No": "1510",
            "Category": "Customer Experience",
            "Subcategory": "Request Setup/Change",
            "Service": "IT Professional Services",
            "Keywords": "login",
            "total no description": "17",
            "Weightage": "0.045717359",
            "IncidentType": "Request"
        },
        {
            "S.No": "1511",
            "Category": "Customer Experience",
            "Subcategory": "Request Setup/Change",
            "Service": "IT Professional Services",
            "Keywords": "hon community",
            "total no description": "17",
            "Weightage": "0.045717359",
            "IncidentType": "Request"
        },
        {
            "S.No": "1512",
            "Category": "Customer Experience",
            "Subcategory": "Request Setup/Change",
            "Service": "IT Professional Services",
            "Keywords": "community app",
            "total no description": "17",
            "Weightage": "0.045717359",
            "IncidentType": "Request"
        },
        {
            "S.No": "1513",
            "Category": "Customer Experience",
            "Subcategory": "Request Setup/Change",
            "Service": "IT Professional Services",
            "Keywords": "app restart",
            "total no description": "17",
            "Weightage": "0.045717359",
            "IncidentType": "Request"
        },
        {
            "S.No": "1514",
            "Category": "Customer Experience",
            "Subcategory": "Request Setup/Change",
            "Service": "IT Professional Services",
            "Keywords": "restart login",
            "total no description": "17",
            "Weightage": "0.045717359",
            "IncidentType": "Request"
        },
        {
            "S.No": "1515",
            "Category": "Customer Experience",
            "Subcategory": "Request Setup/Change",
            "Service": "IT Professional Services",
            "Keywords": "cmms",
            "total no description": "17",
            "Weightage": "0.045717359",
            "IncidentType": "Request"
        },
        {
            "S.No": "1516",
            "Category": "Customer Experience",
            "Subcategory": "Request Setup/Change",
            "Service": "IT Professional Services",
            "Keywords": "ae list",
            "total no description": "17",
            "Weightage": "0.045717359",
            "IncidentType": "Request"
        },
        {
            "S.No": "1517",
            "Category": "Customer Experience",
            "Subcategory": "Request Setup/Change",
            "Service": "IT Professional Services",
            "Keywords": "mirin",
            "total no description": "17",
            "Weightage": "0.045717359",
            "IncidentType": "Request"
        },
        {
            "S.No": "1518",
            "Category": "Customer Experience",
            "Subcategory": "Request Setup/Change",
            "Service": "IT Professional Services",
            "Keywords": "software",
            "total no description": "17",
            "Weightage": "0.045717359",
            "IncidentType": "Request"
        },
        {
            "S.No": "1519",
            "Category": "Customer Experience",
            "Subcategory": "Request Setup/Change",
            "Service": "IT Professional Services",
            "Keywords": "mus mirin",
            "total no description": "17",
            "Weightage": "0.045717359",
            "IncidentType": "Request"
        },
        {
            "S.No": "1520",
            "Category": "Customer Experience",
            "Subcategory": "Request Setup/Change",
            "Service": "IT Professional Services",
            "Keywords": "alan",
            "total no description": "17",
            "Weightage": "0.045717359",
            "IncidentType": "Request"
        },
        {
            "S.No": "1521",
            "Category": "Customer Experience",
            "Subcategory": "Request Setup/Change",
            "Service": "IT Professional Services",
            "Keywords": "watts",
            "total no description": "17",
            "Weightage": "0.045717359",
            "IncidentType": "Request"
        },
        {
            "S.No": "1522",
            "Category": "Customer Experience",
            "Subcategory": "Request Setup/Change",
            "Service": "IT Professional Services",
            "Keywords": "ssh",
            "total no description": "17",
            "Weightage": "0.045717359",
            "IncidentType": "Request"
        },
        {
            "S.No": "1523",
            "Category": "Customer Experience",
            "Subcategory": "Request Setup/Change",
            "Service": "IT Professional Services",
            "Keywords": "alan watts",
            "total no description": "17",
            "Weightage": "0.045717359",
            "IncidentType": "Request"
        },
        {
            "S.No": "1524",
            "Category": "Customer Experience",
            "Subcategory": "Request Setup/Change",
            "Service": "IT Professional Services",
            "Keywords": "watts needs",
            "total no description": "17",
            "Weightage": "0.045717359",
            "IncidentType": "Request"
        },
        {
            "S.No": "1525",
            "Category": "Customer Experience",
            "Subcategory": "Request Setup/Change",
            "Service": "IT Professional Services",
            "Keywords": "ssh access",
            "total no description": "17",
            "Weightage": "0.045717359",
            "IncidentType": "Request"
        },
        {
            "S.No": "1526",
            "Category": "Audio/Video Devices",
            "Subcategory": "Request New/Replacement Device",
            "Service": "Office Equipment",
            "Keywords": "vc",
            "total no description": "16",
            "Weightage": "0.043028103",
            "IncidentType": "Request"
        },
        {
            "S.No": "1527",
            "Category": "Audio/Video Devices",
            "Subcategory": "Request New/Replacement Device",
            "Service": "Office Equipment",
            "Keywords": "asi",
            "total no description": "16",
            "Weightage": "0.043028103",
            "IncidentType": "Request"
        },
        {
            "S.No": "1528",
            "Category": "Transportation",
            "Subcategory": "Request Application Assistance",
            "Service": "IT Professional Services",
            "Keywords": "need ",
            "total no description": "16",
            "Weightage": "0.043028103",
            "IncidentType": "Request"
        },
        {
            "S.No": "1529",
            "Category": "Virtual Desktop Services",
            "Subcategory": "Request New/Reassignment Virtual Desktop",
            "Service": "End User Services",
            "Keywords": "vdi",
            "total no description": "16",
            "Weightage": "0.043028103",
            "IncidentType": "Request"
        },
        {
            "S.No": "1837",
            "Category": "Application to Application Integration",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "informatica",
            "total no description": "16",
            "Weightage": "0.043028103",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1838",
            "Category": "Application to Application Integration",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "informatica dev",
            "total no description": "16",
            "Weightage": "0.043028103",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1839",
            "Category": "Application to Application Integration",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "soa",
            "total no description": "16",
            "Weightage": "0.043028103",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1840",
            "Category": "Application to Application Integration",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "core dump",
            "total no description": "16",
            "Weightage": "0.043028103",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1841",
            "Category": "Application to Application Integration",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "dump dev",
            "total no description": "16",
            "Weightage": "0.043028103",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1842",
            "Category": "Application to Application Integration",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "oracle",
            "total no description": "16",
            "Weightage": "0.043028103",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1843",
            "Category": "Application to Application Integration",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "chandraa",
            "total no description": "16",
            "Weightage": "0.043028103",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1844",
            "Category": "Application to Application Integration",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "oracle soa",
            "total no description": "16",
            "Weightage": "0.043028103",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1845",
            "Category": "Application to Application Integration",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "soa desktop",
            "total no description": "16",
            "Weightage": "0.043028103",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1846",
            "Category": "Application to Application Integration",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "user chandraa",
            "total no description": "16",
            "Weightage": "0.043028103",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1847",
            "Category": "Application to Application Integration",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "ssl",
            "total no description": "16",
            "Weightage": "0.043028103",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1848",
            "Category": "Application to Application Integration",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "prod",
            "total no description": "16",
            "Weightage": "0.043028103",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1849",
            "Category": "Application to Application Integration",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "ssl issue",
            "total no description": "16",
            "Weightage": "0.043028103",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1850",
            "Category": "Application to Application Integration",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "issue soa",
            "total no description": "16",
            "Weightage": "0.043028103",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1851",
            "Category": "Application to Application Integration",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "soa prod",
            "total no description": "16",
            "Weightage": "0.043028103",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1852",
            "Category": "Application to Application Integration",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "mus",
            "total no description": "16",
            "Weightage": "0.043028103",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1853",
            "Category": "Application to Application Integration",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "infapa",
            "total no description": "16",
            "Weightage": "0.043028103",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1854",
            "Category": "Application to Application Integration",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "integration",
            "total no description": "16",
            "Weightage": "0.043028103",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1855",
            "Category": "Application to Application Integration",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "mus infapa",
            "total no description": "16",
            "Weightage": "0.043028103",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1856",
            "Category": "Application to Application Integration",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "infapa informatica",
            "total no description": "16",
            "Weightage": "0.043028103",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1857",
            "Category": "Application to Application Integration",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "integration service",
            "total no description": "16",
            "Weightage": "0.043028103",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1858",
            "Category": "Application to Application Integration",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "service working",
            "total no description": "16",
            "Weightage": "0.043028103",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1859",
            "Category": "Application to Application Integration",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "soafot ebsfot",
            "total no description": "16",
            "Weightage": "0.043028103",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1860",
            "Category": "Application to Application Integration",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "ebsfot instance",
            "total no description": "16",
            "Weightage": "0.043028103",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1861",
            "Category": "Application to Application Integration",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "password",
            "total no description": "16",
            "Weightage": "0.043028103",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1862",
            "Category": "Application to Application Integration",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "_int_isg",
            "total no description": "16",
            "Weightage": "0.043028103",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1863",
            "Category": "Application to Application Integration",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "ebstot",
            "total no description": "16",
            "Weightage": "0.043028103",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1864",
            "Category": "Application to Application Integration",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "reset password",
            "total no description": "16",
            "Weightage": "0.043028103",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1865",
            "Category": "Application to Application Integration",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "password _int_isg",
            "total no description": "16",
            "Weightage": "0.043028103",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1866",
            "Category": "Application to Application Integration",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "_int_isg ebstot",
            "total no description": "16",
            "Weightage": "0.043028103",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1867",
            "Category": "Application to Application Integration",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "syadm",
            "total no description": "16",
            "Weightage": "0.043028103",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1868",
            "Category": "Application to Application Integration",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "mis record",
            "total no description": "16",
            "Weightage": "0.043028103",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1530",
            "Category": "IT Process Services",
            "Subcategory": "Request Cherwell User Set Up",
            "Service": "End User Services",
            "Keywords": "cherwell",
            "total no description": "15",
            "Weightage": "0.040338846",
            "IncidentType": "Request"
        },
        {
            "S.No": "1531",
            "Category": "OFM Services",
            "Subcategory": "Request Access",
            "Service": "OFM Professional Services",
            "Keywords": "credentials",
            "total no description": "15",
            "Weightage": "0.040338846",
            "IncidentType": "Request"
        },
        {
            "S.No": "1532",
            "Category": "OFM Services",
            "Subcategory": "Request Access",
            "Service": "OFM Professional Services",
            "Keywords": "reports",
            "total no description": "15",
            "Weightage": "0.040338846",
            "IncidentType": "Request"
        },
        {
            "S.No": "1533",
            "Category": "OFM Services",
            "Subcategory": "Request Access",
            "Service": "OFM Professional Services",
            "Keywords": "create reports",
            "total no description": "15",
            "Weightage": "0.040338846",
            "IncidentType": "Request"
        },
        {
            "S.No": "1534",
            "Category": "OFM Services",
            "Subcategory": "Request Access",
            "Service": "OFM Professional Services",
            "Keywords": "order",
            "total no description": "15",
            "Weightage": "0.040338846",
            "IncidentType": "Request"
        },
        {
            "S.No": "1535",
            "Category": "OFM Services",
            "Subcategory": "Request Access",
            "Service": "OFM Professional Services",
            "Keywords": "read",
            "total no description": "15",
            "Weightage": "0.040338846",
            "IncidentType": "Request"
        },
        {
            "S.No": "1536",
            "Category": "OFM Services",
            "Subcategory": "Request Access",
            "Service": "OFM Professional Services",
            "Keywords": "permission",
            "total no description": "15",
            "Weightage": "0.040338846",
            "IncidentType": "Request"
        },
        {
            "S.No": "1537",
            "Category": "OFM Services",
            "Subcategory": "Request Access",
            "Service": "OFM Professional Services",
            "Keywords": "order entry",
            "total no description": "15",
            "Weightage": "0.040338846",
            "IncidentType": "Request"
        },
        {
            "S.No": "1538",
            "Category": "OFM Services",
            "Subcategory": "Request Access",
            "Service": "OFM Professional Services",
            "Keywords": "read screen",
            "total no description": "15",
            "Weightage": "0.040338846",
            "IncidentType": "Request"
        },
        {
            "S.No": "1539",
            "Category": "OFM Services",
            "Subcategory": "Request Access",
            "Service": "OFM Professional Services",
            "Keywords": "screen permission",
            "total no description": "15",
            "Weightage": "0.040338846",
            "IncidentType": "Request"
        },
        {
            "S.No": "1540",
            "Category": "OFM Services",
            "Subcategory": "Request Access",
            "Service": "OFM Professional Services",
            "Keywords": "citrix",
            "total no description": "15",
            "Weightage": "0.040338846",
            "IncidentType": "Request"
        },
        {
            "S.No": "1541",
            "Category": "OFM Services",
            "Subcategory": "Request Access",
            "Service": "OFM Professional Services",
            "Keywords": "stream",
            "total no description": "15",
            "Weightage": "0.040338846",
            "IncidentType": "Request"
        },
        {
            "S.No": "1542",
            "Category": "OFM Services",
            "Subcategory": "Request Access",
            "Service": "OFM Professional Services",
            "Keywords": "stream live",
            "total no description": "15",
            "Weightage": "0.040338846",
            "IncidentType": "Request"
        },
        {
            "S.No": "1543",
            "Category": "OFM Services",
            "Subcategory": "Request Access",
            "Service": "OFM Professional Services",
            "Keywords": "sql",
            "total no description": "15",
            "Weightage": "0.040338846",
            "IncidentType": "Request"
        },
        {
            "S.No": "1544",
            "Category": "OFM Services",
            "Subcategory": "Request Access",
            "Service": "OFM Professional Services",
            "Keywords": "server",
            "total no description": "15",
            "Weightage": "0.040338846",
            "IncidentType": "Request"
        },
        {
            "S.No": "1602",
            "Category": "OFM Services",
            "Subcategory": "Request Access",
            "Service": "OFM Professional Services",
            "Keywords": "mgt",
            "total no description": "15",
            "Weightage": "0.040338846",
            "IncidentType": "Request"
        },
        {
            "S.No": "1603",
            "Category": "OFM Services",
            "Subcategory": "Request Access",
            "Service": "OFM Professional Services",
            "Keywords": "sql server",
            "total no description": "15",
            "Weightage": "0.040338846",
            "IncidentType": "Request"
        },
        {
            "S.No": "1604",
            "Category": "OFM Services",
            "Subcategory": "Request Access",
            "Service": "OFM Professional Services",
            "Keywords": "server mgt",
            "total no description": "15",
            "Weightage": "0.040338846",
            "IncidentType": "Request"
        },
        {
            "S.No": "1605",
            "Category": "OFM Services",
            "Subcategory": "Request Access",
            "Service": "OFM Professional Services",
            "Keywords": "mgt issue",
            "total no description": "15",
            "Weightage": "0.040338846",
            "IncidentType": "Request"
        },
        {
            "S.No": "1606",
            "Category": "OFM Services",
            "Subcategory": "Request Access",
            "Service": "OFM Professional Services",
            "Keywords": "disregard",
            "total no description": "15",
            "Weightage": "0.040338846",
            "IncidentType": "Request"
        },
        {
            "S.No": "1607",
            "Category": "OFM Services",
            "Subcategory": "Request Access",
            "Service": "OFM Professional Services",
            "Keywords": "test disregard",
            "total no description": "15",
            "Weightage": "0.040338846",
            "IncidentType": "Request"
        },
        {
            "S.No": "1608",
            "Category": "OFM Services",
            "Subcategory": "Request Access",
            "Service": "OFM Professional Services",
            "Keywords": "access test",
            "total no description": "15",
            "Weightage": "0.040338846",
            "IncidentType": "Request"
        },
        {
            "S.No": "1609",
            "Category": "OFM Services",
            "Subcategory": "Request Access",
            "Service": "OFM Professional Services",
            "Keywords": "pricing",
            "total no description": "15",
            "Weightage": "0.040338846",
            "IncidentType": "Request"
        },
        {
            "S.No": "1687",
            "Category": "OFM Services",
            "Subcategory": "Request Access",
            "Service": "OFM Professional Services",
            "Keywords": "ability",
            "total no description": "15",
            "Weightage": "0.040338846",
            "IncidentType": "Request"
        },
        {
            "S.No": "1688",
            "Category": "OFM Services",
            "Subcategory": "Request Access",
            "Service": "OFM Professional Services",
            "Keywords": "pricing ability",
            "total no description": "15",
            "Weightage": "0.040338846",
            "IncidentType": "Request"
        },
        {
            "S.No": "1689",
            "Category": "OFM Services",
            "Subcategory": "Request Access",
            "Service": "OFM Professional Services",
            "Keywords": "need access",
            "total no description": "15",
            "Weightage": "0.040338846",
            "IncidentType": "Request"
        },
        {
            "S.No": "1690",
            "Category": "OFM Services",
            "Subcategory": "Request Access",
            "Service": "OFM Professional Services",
            "Keywords": "reprint",
            "total no description": "15",
            "Weightage": "0.040338846",
            "IncidentType": "Request"
        },
        {
            "S.No": "1691",
            "Category": "OFM Services",
            "Subcategory": "Request Access",
            "Service": "OFM Professional Services",
            "Keywords": "purchase",
            "total no description": "15",
            "Weightage": "0.040338846",
            "IncidentType": "Request"
        },
        {
            "S.No": "1692",
            "Category": "OFM Services",
            "Subcategory": "Request Access",
            "Service": "OFM Professional Services",
            "Keywords": "orders",
            "total no description": "15",
            "Weightage": "0.040338846",
            "IncidentType": "Request"
        },
        {
            "S.No": "1693",
            "Category": "OFM Services",
            "Subcategory": "Request Access",
            "Service": "OFM Professional Services",
            "Keywords": "access reprint",
            "total no description": "15",
            "Weightage": "0.040338846",
            "IncidentType": "Request"
        },
        {
            "S.No": "1694",
            "Category": "OFM Services",
            "Subcategory": "Request Access",
            "Service": "OFM Professional Services",
            "Keywords": "reprint purchase",
            "total no description": "15",
            "Weightage": "0.040338846",
            "IncidentType": "Request"
        },
        {
            "S.No": "1695",
            "Category": "OFM Services",
            "Subcategory": "Request Access",
            "Service": "OFM Professional Services",
            "Keywords": "purchase orders",
            "total no description": "15",
            "Weightage": "0.040338846",
            "IncidentType": "Request"
        },
        {
            "S.No": "1873",
            "Category": "Business Intelligence (BI)",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "tables",
            "total no description": "15",
            "Weightage": "0.040338846",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1874",
            "Category": "Business Intelligence (BI)",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "edw",
            "total no description": "15",
            "Weightage": "0.040338846",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1875",
            "Category": "Business Intelligence (BI)",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "fw new",
            "total no description": "15",
            "Weightage": "0.040338846",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1876",
            "Category": "Business Intelligence (BI)",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "new tables",
            "total no description": "15",
            "Weightage": "0.040338846",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1877",
            "Category": "Business Intelligence (BI)",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "tables edw",
            "total no description": "15",
            "Weightage": "0.040338846",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1878",
            "Category": "Business Intelligence (BI)",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "report",
            "total no description": "15",
            "Weightage": "0.040338846",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1879",
            "Category": "Business Intelligence (BI)",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "history",
            "total no description": "15",
            "Weightage": "0.040338846",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1880",
            "Category": "Business Intelligence (BI)",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "apg",
            "total no description": "15",
            "Weightage": "0.040338846",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1881",
            "Category": "Business Intelligence (BI)",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "finished",
            "total no description": "15",
            "Weightage": "0.040338846",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1882",
            "Category": "Business Intelligence (BI)",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "bi serial",
            "total no description": "15",
            "Weightage": "0.040338846",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1883",
            "Category": "Business Intelligence (BI)",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "serial history",
            "total no description": "15",
            "Weightage": "0.040338846",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1884",
            "Category": "Business Intelligence (BI)",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "history report",
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        },
        {
            "S.No": "1885",
            "Category": "Business Intelligence (BI)",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "report apg",
            "total no description": "15",
            "Weightage": "0.040338846",
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        },
        {
            "S.No": "1886",
            "Category": "Business Intelligence (BI)",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "apg walls",
            "total no description": "15",
            "Weightage": "0.040338846",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1887",
            "Category": "Business Intelligence (BI)",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "walls finished",
            "total no description": "15",
            "Weightage": "0.040338846",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1888",
            "Category": "Business Intelligence (BI)",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "finished goods",
            "total no description": "15",
            "Weightage": "0.040338846",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1889",
            "Category": "Business Intelligence (BI)",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "refresh",
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        },
        {
            "S.No": "1890",
            "Category": "Business Intelligence (BI)",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "legacy",
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            "Weightage": "0.040338846",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1891",
            "Category": "Business Intelligence (BI)",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "data",
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        },
        {
            "S.No": "1892",
            "Category": "Business Intelligence (BI)",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "warehouse",
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        },
        {
            "S.No": "1893",
            "Category": "Business Intelligence (BI)",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "refresh legacy",
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            "Weightage": "0.040338846",
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        },
        {
            "S.No": "1894",
            "Category": "Business Intelligence (BI)",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "legacy data",
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        },
        {
            "S.No": "1895",
            "Category": "Business Intelligence (BI)",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "data warehouse",
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        },
        {
            "S.No": "1896",
            "Category": "Business Intelligence (BI)",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
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        },
        {
            "S.No": "1897",
            "Category": "Business Intelligence (BI)",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "issue updates",
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        },
        {
            "S.No": "1898",
            "Category": "Business Intelligence (BI)",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
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        },
        {
            "S.No": "1899",
            "Category": "Business Intelligence (BI)",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
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        },
        {
            "S.No": "1900",
            "Category": "Business Intelligence (BI)",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "login",
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        },
        {
            "S.No": "1901",
            "Category": "Business Intelligence (BI)",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "obiee uat",
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        },
        {
            "S.No": "1902",
            "Category": "Business Intelligence (BI)",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "uat login",
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        },
        {
            "S.No": "1903",
            "Category": "Business Intelligence (BI)",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "login issue",
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        },
        {
            "S.No": "1904",
            "Category": "Business Intelligence (BI)",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "azure",
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        },
        {
            "S.No": "1905",
            "Category": "Business Intelligence (BI)",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
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        },
        {
            "S.No": "1906",
            "Category": "Business Intelligence (BI)",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "database",
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        },
        {
            "S.No": "1907",
            "Category": "Business Intelligence (BI)",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "azure pull",
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        },
        {
            "S.No": "1908",
            "Category": "Business Intelligence (BI)",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
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        },
        {
            "S.No": "1909",
            "Category": "Business Intelligence (BI)",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "specials database",
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            "Weightage": "0.040338846",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1910",
            "Category": "Business Intelligence (BI)",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "sales",
            "total no description": "15",
            "Weightage": "0.040338846",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1911",
            "Category": "Business Intelligence (BI)",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "reporting",
            "total no description": "15",
            "Weightage": "0.040338846",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1912",
            "Category": "Business Intelligence (BI)",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "segment",
            "total no description": "15",
            "Weightage": "0.040338846",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1913",
            "Category": "Business Intelligence (BI)",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "fw sales",
            "total no description": "15",
            "Weightage": "0.040338846",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1914",
            "Category": "Business Intelligence (BI)",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "sales reporting",
            "total no description": "15",
            "Weightage": "0.040338846",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1915",
            "Category": "Business Intelligence (BI)",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "reporting segment",
            "total no description": "15",
            "Weightage": "0.040338846",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1917",
            "Category": "Mid and Short Range Planning",
            "Subcategory": "Report Issue or Outage for EBS",
            "Service": "IT Professional Services",
            "Keywords": "information",
            "total no description": "15",
            "Weightage": "0.040338846",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1918",
            "Category": "Mid and Short Range Planning",
            "Subcategory": "Report Issue or Outage for EBS",
            "Service": "IT Professional Services",
            "Keywords": "internal",
            "total no description": "15",
            "Weightage": "0.040338846",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1919",
            "Category": "Mid and Short Range Planning",
            "Subcategory": "Report Issue or Outage for EBS",
            "Service": "IT Professional Services",
            "Keywords": "cso",
            "total no description": "15",
            "Weightage": "0.040338846",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1920",
            "Category": "Mid and Short Range Planning",
            "Subcategory": "Report Issue or Outage for EBS",
            "Service": "IT Professional Services",
            "Keywords": "supply",
            "total no description": "15",
            "Weightage": "0.040338846",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1921",
            "Category": "Mid and Short Range Planning",
            "Subcategory": "Report Issue or Outage for EBS",
            "Service": "IT Professional Services",
            "Keywords": "cso line",
            "total no description": "15",
            "Weightage": "0.040338846",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1922",
            "Category": "Mid and Short Range Planning",
            "Subcategory": "Report Issue or Outage for EBS",
            "Service": "IT Professional Services",
            "Keywords": "wont create",
            "total no description": "15",
            "Weightage": "0.040338846",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1923",
            "Category": "Mid and Short Range Planning",
            "Subcategory": "Report Issue or Outage for EBS",
            "Service": "IT Professional Services",
            "Keywords": "create supply",
            "total no description": "15",
            "Weightage": "0.040338846",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1924",
            "Category": "Mid and Short Range Planning",
            "Subcategory": "Report Issue or Outage for EBS",
            "Service": "IT Professional Services",
            "Keywords": "report",
            "total no description": "15",
            "Weightage": "0.040338846",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1925",
            "Category": "Mid and Short Range Planning",
            "Subcategory": "Report Issue or Outage for EBS",
            "Service": "IT Professional Services",
            "Keywords": "atp",
            "total no description": "15",
            "Weightage": "0.040338846",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1926",
            "Category": "Mid and Short Range Planning",
            "Subcategory": "Report Issue or Outage for EBS",
            "Service": "IT Professional Services",
            "Keywords": "availability",
            "total no description": "15",
            "Weightage": "0.040338846",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1927",
            "Category": "Mid and Short Range Planning",
            "Subcategory": "Report Issue or Outage for EBS",
            "Service": "IT Professional Services",
            "Keywords": "date",
            "total no description": "15",
            "Weightage": "0.040338846",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1928",
            "Category": "Mid and Short Range Planning",
            "Subcategory": "Report Issue or Outage for EBS",
            "Service": "IT Professional Services",
            "Keywords": "issue atp",
            "total no description": "15",
            "Weightage": "0.040338846",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1929",
            "Category": "Mid and Short Range Planning",
            "Subcategory": "Report Issue or Outage for EBS",
            "Service": "IT Professional Services",
            "Keywords": "atp availability",
            "total no description": "15",
            "Weightage": "0.040338846",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1930",
            "Category": "Mid and Short Range Planning",
            "Subcategory": "Report Issue or Outage for EBS",
            "Service": "IT Professional Services",
            "Keywords": "availability date",
            "total no description": "15",
            "Weightage": "0.040338846",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1931",
            "Category": "Mid and Short Range Planning",
            "Subcategory": "Report Issue or Outage for EBS",
            "Service": "IT Professional Services",
            "Keywords": "date cso",
            "total no description": "15",
            "Weightage": "0.040338846",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1932",
            "Category": "Mid and Short Range Planning",
            "Subcategory": "Report Issue or Outage for EBS",
            "Service": "IT Professional Services",
            "Keywords": "component",
            "total no description": "15",
            "Weightage": "0.040338846",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1933",
            "Category": "Mid and Short Range Planning",
            "Subcategory": "Report Issue or Outage for EBS",
            "Service": "IT Professional Services",
            "Keywords": "cost",
            "total no description": "15",
            "Weightage": "0.040338846",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1934",
            "Category": "Mid and Short Range Planning",
            "Subcategory": "Report Issue or Outage for EBS",
            "Service": "IT Professional Services",
            "Keywords": "component alias",
            "total no description": "15",
            "Weightage": "0.040338846",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1935",
            "Category": "Mid and Short Range Planning",
            "Subcategory": "Report Issue or Outage for EBS",
            "Service": "IT Professional Services",
            "Keywords": "alias exists",
            "total no description": "15",
            "Weightage": "0.040338846",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1936",
            "Category": "Mid and Short Range Planning",
            "Subcategory": "Report Issue or Outage for EBS",
            "Service": "IT Professional Services",
            "Keywords": "exists cost",
            "total no description": "15",
            "Weightage": "0.040338846",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1937",
            "Category": "Mid and Short Range Planning",
            "Subcategory": "Report Issue or Outage for EBS",
            "Service": "IT Professional Services",
            "Keywords": "cost flowing",
            "total no description": "15",
            "Weightage": "0.040338846",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1938",
            "Category": "Mid and Short Range Planning",
            "Subcategory": "Report Issue or Outage for EBS",
            "Service": "IT Professional Services",
            "Keywords": "schedule",
            "total no description": "15",
            "Weightage": "0.040338846",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1939",
            "Category": "Mid and Short Range Planning",
            "Subcategory": "Report Issue or Outage for EBS",
            "Service": "IT Professional Services",
            "Keywords": "fw schedule",
            "total no description": "15",
            "Weightage": "0.040338846",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1940",
            "Category": "Mid and Short Range Planning",
            "Subcategory": "Report Issue or Outage for EBS",
            "Service": "IT Professional Services",
            "Keywords": "data",
            "total no description": "15",
            "Weightage": "0.040338846",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1941",
            "Category": "Mid and Short Range Planning",
            "Subcategory": "Report Issue or Outage for EBS",
            "Service": "IT Professional Services",
            "Keywords": "load",
            "total no description": "15",
            "Weightage": "0.040338846",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1942",
            "Category": "Mid and Short Range Planning",
            "Subcategory": "Report Issue or Outage for EBS",
            "Service": "IT Professional Services",
            "Keywords": "report data",
            "total no description": "15",
            "Weightage": "0.040338846",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1943",
            "Category": "Mid and Short Range Planning",
            "Subcategory": "Report Issue or Outage for EBS",
            "Service": "IT Professional Services",
            "Keywords": "data load",
            "total no description": "15",
            "Weightage": "0.040338846",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1944",
            "Category": "Mid and Short Range Planning",
            "Subcategory": "Report Issue or Outage for EBS",
            "Service": "IT Professional Services",
            "Keywords": "load issues",
            "total no description": "15",
            "Weightage": "0.040338846",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1945",
            "Category": "Mid and Short Range Planning",
            "Subcategory": "Report Issue or Outage for EBS",
            "Service": "IT Professional Services",
            "Keywords": "scheduling",
            "total no description": "15",
            "Weightage": "0.040338846",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1946",
            "Category": "Mid and Short Range Planning",
            "Subcategory": "Report Issue or Outage for EBS",
            "Service": "IT Professional Services",
            "Keywords": "completion",
            "total no description": "15",
            "Weightage": "0.040338846",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1947",
            "Category": "Mid and Short Range Planning",
            "Subcategory": "Report Issue or Outage for EBS",
            "Service": "IT Professional Services",
            "Keywords": "dates",
            "total no description": "15",
            "Weightage": "0.040338846",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1948",
            "Category": "Mid and Short Range Planning",
            "Subcategory": "Report Issue or Outage for EBS",
            "Service": "IT Professional Services",
            "Keywords": "scheduling change",
            "total no description": "15",
            "Weightage": "0.040338846",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1949",
            "Category": "Mid and Short Range Planning",
            "Subcategory": "Report Issue or Outage for EBS",
            "Service": "IT Professional Services",
            "Keywords": "change completion",
            "total no description": "15",
            "Weightage": "0.040338846",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1950",
            "Category": "Mid and Short Range Planning",
            "Subcategory": "Report Issue or Outage for EBS",
            "Service": "IT Professional Services",
            "Keywords": "completion dates",
            "total no description": "15",
            "Weightage": "0.040338846",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1951",
            "Category": "Mid and Short Range Planning",
            "Subcategory": "Report Issue or Outage for EBS",
            "Service": "IT Professional Services",
            "Keywords": "ebs",
            "total no description": "15",
            "Weightage": "0.040338846",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1952",
            "Category": "Mid and Short Range Planning",
            "Subcategory": "Report Issue or Outage for EBS",
            "Service": "IT Professional Services",
            "Keywords": "common",
            "total no description": "15",
            "Weightage": "0.040338846",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1953",
            "Category": "Mid and Short Range Planning",
            "Subcategory": "Report Issue or Outage for EBS",
            "Service": "IT Professional Services",
            "Keywords": "boms",
            "total no description": "15",
            "Weightage": "0.040338846",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1954",
            "Category": "Mid and Short Range Planning",
            "Subcategory": "Report Issue or Outage for EBS",
            "Service": "IT Professional Services",
            "Keywords": "ebs common",
            "total no description": "15",
            "Weightage": "0.040338846",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1955",
            "Category": "Mid and Short Range Planning",
            "Subcategory": "Report Issue or Outage for EBS",
            "Service": "IT Professional Services",
            "Keywords": "common boms",
            "total no description": "15",
            "Weightage": "0.040338846",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1696",
            "Category": "Network",
            "Subcategory": "Request Domain Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "domain",
            "total no description": "14",
            "Weightage": "0.03764959",
            "IncidentType": "Request"
        },
        {
            "S.No": "1697",
            "Category": "Network",
            "Subcategory": "Request Domain Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "new domain",
            "total no description": "14",
            "Weightage": "0.03764959",
            "IncidentType": "Request"
        },
        {
            "S.No": "1742",
            "Category": "Network",
            "Subcategory": "Request Domain Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "external",
            "total no description": "14",
            "Weightage": "0.03764959",
            "IncidentType": "Request"
        },
        {
            "S.No": "1743",
            "Category": "Network",
            "Subcategory": "Request Domain Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "urgent",
            "total no description": "14",
            "Weightage": "0.03764959",
            "IncidentType": "Request"
        },
        {
            "S.No": "1744",
            "Category": "Network",
            "Subcategory": "Request Domain Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "globalforyou",
            "total no description": "14",
            "Weightage": "0.03764959",
            "IncidentType": "Request"
        },
        {
            "S.No": "1745",
            "Category": "Network",
            "Subcategory": "Request Domain Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "com",
            "total no description": "14",
            "Weightage": "0.03764959",
            "IncidentType": "Request"
        },
        {
            "S.No": "1746",
            "Category": "Network",
            "Subcategory": "Request Domain Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "wildcard",
            "total no description": "14",
            "Weightage": "0.03764959",
            "IncidentType": "Request"
        },
        {
            "S.No": "1747",
            "Category": "Network",
            "Subcategory": "Request Domain Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "urgent globalforyou",
            "total no description": "14",
            "Weightage": "0.03764959",
            "IncidentType": "Request"
        },
        {
            "S.No": "1748",
            "Category": "Network",
            "Subcategory": "Request Domain Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "globalforyou com",
            "total no description": "14",
            "Weightage": "0.03764959",
            "IncidentType": "Request"
        },
        {
            "S.No": "1749",
            "Category": "Network",
            "Subcategory": "Request Domain Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "com wildcard",
            "total no description": "14",
            "Weightage": "0.03764959",
            "IncidentType": "Request"
        },
        {
            "S.No": "1750",
            "Category": "Network",
            "Subcategory": "Request Domain Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "dns",
            "total no description": "14",
            "Weightage": "0.03764959",
            "IncidentType": "Request"
        },
        {
            "S.No": "1751",
            "Category": "Network",
            "Subcategory": "Request Domain Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "setup",
            "total no description": "14",
            "Weightage": "0.03764959",
            "IncidentType": "Request"
        },
        {
            "S.No": "1752",
            "Category": "Network",
            "Subcategory": "Request Domain Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "hon",
            "total no description": "14",
            "Weightage": "0.03764959",
            "IncidentType": "Request"
        },
        {
            "S.No": "1753",
            "Category": "Network",
            "Subcategory": "Request Domain Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "hht heatnglow",
            "total no description": "14",
            "Weightage": "0.03764959",
            "IncidentType": "Request"
        },
        {
            "S.No": "1754",
            "Category": "Network",
            "Subcategory": "Request Domain Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "heatnglow portal",
            "total no description": "14",
            "Weightage": "0.03764959",
            "IncidentType": "Request"
        },
        {
            "S.No": "1755",
            "Category": "Network",
            "Subcategory": "Request Domain Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "portal submit",
            "total no description": "14",
            "Weightage": "0.03764959",
            "IncidentType": "Request"
        },
        {
            "S.No": "1756",
            "Category": "Network",
            "Subcategory": "Request Domain Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "submit justin",
            "total no description": "14",
            "Weightage": "0.03764959",
            "IncidentType": "Request"
        },
        {
            "S.No": "1757",
            "Category": "Network",
            "Subcategory": "Request Domain Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "roomplanner",
            "total no description": "14",
            "Weightage": "0.03764959",
            "IncidentType": "Request"
        },
        {
            "S.No": "1758",
            "Category": "Network",
            "Subcategory": "Request Domain Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "assign",
            "total no description": "14",
            "Weightage": "0.03764959",
            "IncidentType": "Request"
        },
        {
            "S.No": "1759",
            "Category": "Network",
            "Subcategory": "Request Domain Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "ips",
            "total no description": "14",
            "Weightage": "0.03764959",
            "IncidentType": "Request"
        },
        {
            "S.No": "1760",
            "Category": "Network",
            "Subcategory": "Request Domain Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "record",
            "total no description": "14",
            "Weightage": "0.03764959",
            "IncidentType": "Request"
        },
        {
            "S.No": "1761",
            "Category": "Network",
            "Subcategory": "Request Domain Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "team roomplanner",
            "total no description": "14",
            "Weightage": "0.03764959",
            "IncidentType": "Request"
        },
        {
            "S.No": "1762",
            "Category": "Network",
            "Subcategory": "Request Domain Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "roomplanner hon",
            "total no description": "14",
            "Weightage": "0.03764959",
            "IncidentType": "Request"
        },
        {
            "S.No": "1763",
            "Category": "Network",
            "Subcategory": "Request Domain Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "hon com",
            "total no description": "14",
            "Weightage": "0.03764959",
            "IncidentType": "Request"
        },
        {
            "S.No": "1764",
            "Category": "Network",
            "Subcategory": "Request Domain Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "com dns",
            "total no description": "14",
            "Weightage": "0.03764959",
            "IncidentType": "Request"
        },
        {
            "S.No": "1765",
            "Category": "Network",
            "Subcategory": "Request Domain Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "dns setup",
            "total no description": "14",
            "Weightage": "0.03764959",
            "IncidentType": "Request"
        },
        {
            "S.No": "1766",
            "Category": "Network",
            "Subcategory": "Request Domain Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "setup assign",
            "total no description": "14",
            "Weightage": "0.03764959",
            "IncidentType": "Request"
        },
        {
            "S.No": "1767",
            "Category": "Network",
            "Subcategory": "Request Domain Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "assign ips",
            "total no description": "14",
            "Weightage": "0.03764959",
            "IncidentType": "Request"
        },
        {
            "S.No": "1768",
            "Category": "Network",
            "Subcategory": "Request Domain Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "scene hon",
            "total no description": "14",
            "Weightage": "0.03764959",
            "IncidentType": "Request"
        },
        {
            "S.No": "1769",
            "Category": "Network",
            "Subcategory": "Request Domain Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "add update",
            "total no description": "14",
            "Weightage": "0.03764959",
            "IncidentType": "Request"
        },
        {
            "S.No": "1770",
            "Category": "Network",
            "Subcategory": "Request Domain Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "update exist",
            "total no description": "14",
            "Weightage": "0.03764959",
            "IncidentType": "Request"
        },
        {
            "S.No": "1771",
            "Category": "Network",
            "Subcategory": "Request Domain Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "exist txt",
            "total no description": "14",
            "Weightage": "0.03764959",
            "IncidentType": "Request"
        },
        {
            "S.No": "1772",
            "Category": "Network",
            "Subcategory": "Request Domain Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "txt record",
            "total no description": "14",
            "Weightage": "0.03764959",
            "IncidentType": "Request"
        },
        {
            "S.No": "1773",
            "Category": "Network",
            "Subcategory": "Request Domain Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "record scene",
            "total no description": "14",
            "Weightage": "0.03764959",
            "IncidentType": "Request"
        },
        {
            "S.No": "1774",
            "Category": "Network",
            "Subcategory": "Request Domain Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "com txt",
            "total no description": "14",
            "Weightage": "0.03764959",
            "IncidentType": "Request"
        },
        {
            "S.No": "1775",
            "Category": "Network",
            "Subcategory": "Request Domain Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "record host",
            "total no description": "14",
            "Weightage": "0.03764959",
            "IncidentType": "Request"
        },
        {
            "S.No": "1776",
            "Category": "Network",
            "Subcategory": "Request Domain Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "host _acme",
            "total no description": "14",
            "Weightage": "0.03764959",
            "IncidentType": "Request"
        },
        {
            "S.No": "1777",
            "Category": "Network",
            "Subcategory": "Request Domain Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "_acme challen",
            "total no description": "14",
            "Weightage": "0.03764959",
            "IncidentType": "Request"
        },
        {
            "S.No": "1778",
            "Category": "Software Services",
            "Subcategory": "Request Software Package (New or remove)",
            "Service": "End User Services",
            "Keywords": "sep",
            "total no description": "14",
            "Weightage": "0.03764959",
            "IncidentType": "Request"
        },
        {
            "S.No": "1779",
            "Category": "Software Services",
            "Subcategory": "Request Software Package (New or remove)",
            "Service": "End User Services",
            "Keywords": "sccm",
            "total no description": "14",
            "Weightage": "0.03764959",
            "IncidentType": "Request"
        },
        {
            "S.No": "1780",
            "Category": "Software Services",
            "Subcategory": "Request Software Package (New or remove)",
            "Service": "End User Services",
            "Keywords": "cam",
            "total no description": "14",
            "Weightage": "0.03764959",
            "IncidentType": "Request"
        },
        {
            "S.No": "1781",
            "Category": "Software Services",
            "Subcategory": "Request Software Package (New or remove)",
            "Service": "End User Services",
            "Keywords": "new",
            "total no description": "14",
            "Weightage": "0.03764959",
            "IncidentType": "Request"
        },
        {
            "S.No": "1782",
            "Category": "Software Services",
            "Subcategory": "Request Software Package (New or remove)",
            "Service": "End User Services",
            "Keywords": "package",
            "total no description": "14",
            "Weightage": "0.03764959",
            "IncidentType": "Request"
        },
        {
            "S.No": "1783",
            "Category": "Software Services",
            "Subcategory": "Request Software Package (New or remove)",
            "Service": "End User Services",
            "Keywords": "center",
            "total no description": "14",
            "Weightage": "0.03764959",
            "IncidentType": "Request"
        },
        {
            "S.No": "1784",
            "Category": "Software Services",
            "Subcategory": "Request Software Package (New or remove)",
            "Service": "End User Services",
            "Keywords": "software center",
            "total no description": "14",
            "Weightage": "0.03764959",
            "IncidentType": "Request"
        },
        {
            "S.No": "1785",
            "Category": "Software Services",
            "Subcategory": "Request Software Package (New or remove)",
            "Service": "End User Services",
            "Keywords": "update net",
            "total no description": "14",
            "Weightage": "0.03764959",
            "IncidentType": "Request"
        },
        {
            "S.No": "1786",
            "Category": "Software Services",
            "Subcategory": "Request Software Package (New or remove)",
            "Service": "End User Services",
            "Keywords": "net install",
            "total no description": "14",
            "Weightage": "0.03764959",
            "IncidentType": "Request"
        },
        {
            "S.No": "1787",
            "Category": "Software Services",
            "Subcategory": "Request Software Package (New or remove)",
            "Service": "End User Services",
            "Keywords": "autocad",
            "total no description": "14",
            "Weightage": "0.03764959",
            "IncidentType": "Request"
        },
        {
            "S.No": "1788",
            "Category": "Software Services",
            "Subcategory": "Request Software Package (New or remove)",
            "Service": "End User Services",
            "Keywords": "mechanical",
            "total no description": "14",
            "Weightage": "0.03764959",
            "IncidentType": "Request"
        },
        {
            "S.No": "1789",
            "Category": "Software Services",
            "Subcategory": "Request Software Package (New or remove)",
            "Service": "End User Services",
            "Keywords": "add autocad",
            "total no description": "14",
            "Weightage": "0.03764959",
            "IncidentType": "Request"
        },
        {
            "S.No": "1790",
            "Category": "Software Services",
            "Subcategory": "Request Software Package (New or remove)",
            "Service": "End User Services",
            "Keywords": "autocad mechanical",
            "total no description": "14",
            "Weightage": "0.03764959",
            "IncidentType": "Request"
        },
        {
            "S.No": "1791",
            "Category": "Software Services",
            "Subcategory": "Request Software Package (New or remove)",
            "Service": "End User Services",
            "Keywords": "mechanical software",
            "total no description": "14",
            "Weightage": "0.03764959",
            "IncidentType": "Request"
        },
        {
            "S.No": "1792",
            "Category": "Software Services",
            "Subcategory": "Request Software Package (New or remove)",
            "Service": "End User Services",
            "Keywords": "fabritalk",
            "total no description": "14",
            "Weightage": "0.03764959",
            "IncidentType": "Request"
        },
        {
            "S.No": "1793",
            "Category": "Software Services",
            "Subcategory": "Request Software Package (New or remove)",
            "Service": "End User Services",
            "Keywords": "package fabritalk",
            "total no description": "14",
            "Weightage": "0.03764959",
            "IncidentType": "Request"
        },
        {
            "S.No": "1794",
            "Category": "Software Services",
            "Subcategory": "Request Software Package (New or remove)",
            "Service": "End User Services",
            "Keywords": "indusoft",
            "total no description": "14",
            "Weightage": "0.03764959",
            "IncidentType": "Request"
        },
        {
            "S.No": "1795",
            "Category": "Software Services",
            "Subcategory": "Request Software Package (New or remove)",
            "Service": "End User Services",
            "Keywords": "web",
            "total no description": "14",
            "Weightage": "0.03764959",
            "IncidentType": "Request"
        },
        {
            "S.No": "1796",
            "Category": "Software Services",
            "Subcategory": "Request Software Package (New or remove)",
            "Service": "End User Services",
            "Keywords": "studio",
            "total no description": "14",
            "Weightage": "0.03764959",
            "IncidentType": "Request"
        },
        {
            "S.No": "1797",
            "Category": "Software Services",
            "Subcategory": "Request Software Package (New or remove)",
            "Service": "End User Services",
            "Keywords": "package indusoft",
            "total no description": "14",
            "Weightage": "0.03764959",
            "IncidentType": "Request"
        },
        {
            "S.No": "1798",
            "Category": "Software Services",
            "Subcategory": "Request Software Package (New or remove)",
            "Service": "End User Services",
            "Keywords": "indusoft web",
            "total no description": "14",
            "Weightage": "0.03764959",
            "IncidentType": "Request"
        },
        {
            "S.No": "1799",
            "Category": "Software Services",
            "Subcategory": "Request Software Package (New or remove)",
            "Service": "End User Services",
            "Keywords": "web studio",
            "total no description": "14",
            "Weightage": "0.03764959",
            "IncidentType": "Request"
        },
        {
            "S.No": "1800",
            "Category": "Software Services",
            "Subcategory": "Request Software Package (New or remove)",
            "Service": "End User Services",
            "Keywords": "push",
            "total no description": "14",
            "Weightage": "0.03764959",
            "IncidentType": "Request"
        },
        {
            "S.No": "1801",
            "Category": "Software Services",
            "Subcategory": "Request Software Package (New or remove)",
            "Service": "End User Services",
            "Keywords": "accesspoint",
            "total no description": "14",
            "Weightage": "0.03764959",
            "IncidentType": "Request"
        },
        {
            "S.No": "1802",
            "Category": "Software Services",
            "Subcategory": "Request Software Package (New or remove)",
            "Service": "End User Services",
            "Keywords": "need push",
            "total no description": "14",
            "Weightage": "0.03764959",
            "IncidentType": "Request"
        },
        {
            "S.No": "1803",
            "Category": "Software Services",
            "Subcategory": "Request Software Package (New or remove)",
            "Service": "End User Services",
            "Keywords": "push new",
            "total no description": "14",
            "Weightage": "0.03764959",
            "IncidentType": "Request"
        },
        {
            "S.No": "1804",
            "Category": "Software Services",
            "Subcategory": "Request Software Package (New or remove)",
            "Service": "End User Services",
            "Keywords": "new accesspoint",
            "total no description": "14",
            "Weightage": "0.03764959",
            "IncidentType": "Request"
        },
        {
            "S.No": "1805",
            "Category": "Software Services",
            "Subcategory": "Request Software Package (New or remove)",
            "Service": "End User Services",
            "Keywords": "accesspoint address",
            "total no description": "14",
            "Weightage": "0.03764959",
            "IncidentType": "Request"
        },
        {
            "S.No": "1806",
            "Category": "Software Services",
            "Subcategory": "Request Software Package (New or remove)",
            "Service": "End User Services",
            "Keywords": "address cam",
            "total no description": "14",
            "Weightage": "0.03764959",
            "IncidentType": "Request"
        },
        {
            "S.No": "1807",
            "Category": "Software Services",
            "Subcategory": "Request Software Package (New or remove)",
            "Service": "End User Services",
            "Keywords": "feature",
            "total no description": "14",
            "Weightage": "0.03764959",
            "IncidentType": "Request"
        },
        {
            "S.No": "1808",
            "Category": "Software Services",
            "Subcategory": "Request Software Package (New or remove)",
            "Service": "End User Services",
            "Keywords": "win",
            "total no description": "14",
            "Weightage": "0.03764959",
            "IncidentType": "Request"
        },
        {
            "S.No": "1809",
            "Category": "Software Services",
            "Subcategory": "Request Software Package (New or remove)",
            "Service": "End User Services",
            "Keywords": "fails",
            "total no description": "14",
            "Weightage": "0.03764959",
            "IncidentType": "Request"
        },
        {
            "S.No": "1810",
            "Category": "Software Services",
            "Subcategory": "Request Software Package (New or remove)",
            "Service": "End User Services",
            "Keywords": "asset",
            "total no description": "14",
            "Weightage": "0.03764959",
            "IncidentType": "Request"
        },
        {
            "S.No": "1811",
            "Category": "Software Services",
            "Subcategory": "Request Software Package (New or remove)",
            "Service": "End User Services",
            "Keywords": "feature update",
            "total no description": "14",
            "Weightage": "0.03764959",
            "IncidentType": "Request"
        },
        {
            "S.No": "1812",
            "Category": "Software Services",
            "Subcategory": "Request Software Package (New or remove)",
            "Service": "End User Services",
            "Keywords": "update win",
            "total no description": "14",
            "Weightage": "0.03764959",
            "IncidentType": "Request"
        },
        {
            "S.No": "1813",
            "Category": "Software Services",
            "Subcategory": "Request Software Package (New or remove)",
            "Service": "End User Services",
            "Keywords": "win fails",
            "total no description": "14",
            "Weightage": "0.03764959",
            "IncidentType": "Request"
        },
        {
            "S.No": "1814",
            "Category": "Software Services",
            "Subcategory": "Request Software Package (New or remove)",
            "Service": "End User Services",
            "Keywords": "fails install",
            "total no description": "14",
            "Weightage": "0.03764959",
            "IncidentType": "Request"
        },
        {
            "S.No": "1815",
            "Category": "Software Services",
            "Subcategory": "Request Software Package (New or remove)",
            "Service": "End User Services",
            "Keywords": "install asset",
            "total no description": "14",
            "Weightage": "0.03764959",
            "IncidentType": "Request"
        },
        {
            "S.No": "1816",
            "Category": "Software Services",
            "Subcategory": "Request Software Package (New or remove)",
            "Service": "End User Services",
            "Keywords": "zero",
            "total no description": "14",
            "Weightage": "0.03764959",
            "IncidentType": "Request"
        },
        {
            "S.No": "1817",
            "Category": "Software Services",
            "Subcategory": "Request Software Package (New or remove)",
            "Service": "End User Services",
            "Keywords": "day",
            "total no description": "14",
            "Weightage": "0.03764959",
            "IncidentType": "Request"
        },
        {
            "S.No": "1818",
            "Category": "Software Services",
            "Subcategory": "Request Software Package (New or remove)",
            "Service": "End User Services",
            "Keywords": "vulnerability",
            "total no description": "14",
            "Weightage": "0.03764959",
            "IncidentType": "Request"
        },
        {
            "S.No": "1819",
            "Category": "Software Services",
            "Subcategory": "Request Software Package (New or remove)",
            "Service": "End User Services",
            "Keywords": "google",
            "total no description": "14",
            "Weightage": "0.03764959",
            "IncidentType": "Request"
        },
        {
            "S.No": "1820",
            "Category": "Software Services",
            "Subcategory": "Request Software Package (New or remove)",
            "Service": "End User Services",
            "Keywords": "chrome",
            "total no description": "14",
            "Weightage": "0.03764959",
            "IncidentType": "Request"
        },
        {
            "S.No": "1821",
            "Category": "Software Services",
            "Subcategory": "Request Software Package (New or remove)",
            "Service": "End User Services",
            "Keywords": "zero day",
            "total no description": "14",
            "Weightage": "0.03764959",
            "IncidentType": "Request"
        },
        {
            "S.No": "1822",
            "Category": "Software Services",
            "Subcategory": "Request Software Package (New or remove)",
            "Service": "End User Services",
            "Keywords": "day vulnerability",
            "total no description": "14",
            "Weightage": "0.03764959",
            "IncidentType": "Request"
        },
        {
            "S.No": "1823",
            "Category": "Application DBA",
            "Subcategory": "Request Connectivity  issue",
            "Service": "Enabling Services",
            "Keywords": "application",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Request"
        },
        {
            "S.No": "1824",
            "Category": "Application DBA",
            "Subcategory": "Request Connectivity  issue",
            "Service": "Enabling Services",
            "Keywords": "ebstot",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Request"
        },
        {
            "S.No": "1825",
            "Category": "Application DBA",
            "Subcategory": "Request Connectivity  issue",
            "Service": "Enabling Services",
            "Keywords": "password",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Request"
        },
        {
            "S.No": "1826",
            "Category": "Application DBA",
            "Subcategory": "Request Connectivity  issue",
            "Service": "Enabling Services",
            "Keywords": "expired",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Request"
        },
        {
            "S.No": "1827",
            "Category": "Application DBA",
            "Subcategory": "Request Connectivity  issue",
            "Service": "Enabling Services",
            "Keywords": "password expired",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Request"
        },
        {
            "S.No": "1828",
            "Category": "Application DBA",
            "Subcategory": "Request Connectivity  issue",
            "Service": "Enabling Services",
            "Keywords": "database",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Request"
        },
        {
            "S.No": "1829",
            "Category": "Application DBA",
            "Subcategory": "Request Connectivity  issue",
            "Service": "Enabling Services",
            "Keywords": "lebeauj",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Request"
        },
        {
            "S.No": "1830",
            "Category": "Application DBA",
            "Subcategory": "Request Connectivity  issue",
            "Service": "Enabling Services",
            "Keywords": "open form",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Request"
        },
        {
            "S.No": "1831",
            "Category": "Application DBA",
            "Subcategory": "Request Connectivity  issue",
            "Service": "Enabling Services",
            "Keywords": "form java",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Request"
        },
        {
            "S.No": "1832",
            "Category": "Application DBA",
            "Subcategory": "Request Connectivity  issue",
            "Service": "Enabling Services",
            "Keywords": "java error",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Request"
        },
        {
            "S.No": "1833",
            "Category": "Application DBA",
            "Subcategory": "Request Connectivity  issue",
            "Service": "Enabling Services",
            "Keywords": "uc",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Request"
        },
        {
            "S.No": "1834",
            "Category": "Application DBA",
            "Subcategory": "Request Connectivity  issue",
            "Service": "Enabling Services",
            "Keywords": "uat",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Request"
        },
        {
            "S.No": "1835",
            "Category": "Application DBA",
            "Subcategory": "Request Connectivity  issue",
            "Service": "Enabling Services",
            "Keywords": "ora",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Request"
        },
        {
            "S.No": "1836",
            "Category": "Application DBA",
            "Subcategory": "Request Connectivity  issue",
            "Service": "Enabling Services",
            "Keywords": "authentication",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Request"
        },
        {
            "S.No": "1869",
            "Category": "Application DBA",
            "Subcategory": "Request Connectivity  issue",
            "Service": "Enabling Services",
            "Keywords": "protocol",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Request"
        },
        {
            "S.No": "1870",
            "Category": "Application DBA",
            "Subcategory": "Request Connectivity  issue",
            "Service": "Enabling Services",
            "Keywords": "uc uat",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Request"
        },
        {
            "S.No": "1871",
            "Category": "Application DBA",
            "Subcategory": "Request Connectivity  issue",
            "Service": "Enabling Services",
            "Keywords": "uat error",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Request"
        },
        {
            "S.No": "1872",
            "Category": "Application DBA",
            "Subcategory": "Request Connectivity  issue",
            "Service": "Enabling Services",
            "Keywords": "error ora",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Request"
        },
        {
            "S.No": "1916",
            "Category": "Application DBA",
            "Subcategory": "Request Connectivity  issue",
            "Service": "Enabling Services",
            "Keywords": "ora matching",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Request"
        },
        {
            "S.No": "1956",
            "Category": "Application DBA",
            "Subcategory": "Request Connectivity  issue",
            "Service": "Enabling Services",
            "Keywords": "matching authentication",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Request"
        },
        {
            "S.No": "1957",
            "Category": "Application DBA",
            "Subcategory": "Request Connectivity  issue",
            "Service": "Enabling Services",
            "Keywords": "authentication protocol",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Request"
        },
        {
            "S.No": "1958",
            "Category": "Application DBA",
            "Subcategory": "Request Connectivity  issue",
            "Service": "Enabling Services",
            "Keywords": "admnethajik",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Request"
        },
        {
            "S.No": "1959",
            "Category": "Application DBA",
            "Subcategory": "Request Connectivity  issue",
            "Service": "Enabling Services",
            "Keywords": "ebsprod",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Request"
        },
        {
            "S.No": "1960",
            "Category": "Application DBA",
            "Subcategory": "Request Connectivity  issue",
            "Service": "Enabling Services",
            "Keywords": "vcpprod",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Request"
        },
        {
            "S.No": "1961",
            "Category": "Application DBA",
            "Subcategory": "Request Connectivity  issue",
            "Service": "Enabling Services",
            "Keywords": "create user",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Request"
        },
        {
            "S.No": "1962",
            "Category": "Application DBA",
            "Subcategory": "Request Connectivity  issue",
            "Service": "Enabling Services",
            "Keywords": "user admnethajik",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Request"
        },
        {
            "S.No": "1963",
            "Category": "Application DBA",
            "Subcategory": "Request Connectivity  issue",
            "Service": "Enabling Services",
            "Keywords": "files",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Request"
        },
        {
            "S.No": "1964",
            "Category": "Application DBA",
            "Subcategory": "Request Connectivity  issue",
            "Service": "Enabling Services",
            "Keywords": "ebs",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Request"
        },
        {
            "S.No": "1965",
            "Category": "Application DBA",
            "Subcategory": "Request Connectivity  issue",
            "Service": "Enabling Services",
            "Keywords": "server",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Request"
        },
        {
            "S.No": "1966",
            "Category": "Application DBA",
            "Subcategory": "Request Connectivity  issue",
            "Service": "Enabling Services",
            "Keywords": "request share",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Request"
        },
        {
            "S.No": "1967",
            "Category": "Application DBA",
            "Subcategory": "Request Connectivity  issue",
            "Service": "Enabling Services",
            "Keywords": "share files",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Request"
        },
        {
            "S.No": "1968",
            "Category": "Application DBA",
            "Subcategory": "Request Connectivity  issue",
            "Service": "Enabling Services",
            "Keywords": "files ebs",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Request"
        },
        {
            "S.No": "1969",
            "Category": "Application DBA",
            "Subcategory": "Request Connectivity  issue",
            "Service": "Enabling Services",
            "Keywords": "ebs prod",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Request"
        },
        {
            "S.No": "1970",
            "Category": "Application DBA",
            "Subcategory": "Request Connectivity  issue",
            "Service": "Enabling Services",
            "Keywords": "prod server",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Request"
        },
        {
            "S.No": "1971",
            "Category": "Application DBA",
            "Subcategory": "Request Connectivity  issue",
            "Service": "Enabling Services",
            "Keywords": "soauat",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Request"
        },
        {
            "S.No": "1972",
            "Category": "Application DBA",
            "Subcategory": "Request Connectivity  issue",
            "Service": "Enabling Services",
            "Keywords": "reset database",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Request"
        },
        {
            "S.No": "1973",
            "Category": "Application DBA",
            "Subcategory": "Request Connectivity  issue",
            "Service": "Enabling Services",
            "Keywords": "database password",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Request"
        },
        {
            "S.No": "1974",
            "Category": "Application DBA",
            "Subcategory": "Request Connectivity  issue",
            "Service": "Enabling Services",
            "Keywords": "password lebeauj",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Request"
        },
        {
            "S.No": "1975",
            "Category": "Application DBA",
            "Subcategory": "Request Connectivity  issue",
            "Service": "Enabling Services",
            "Keywords": "lebeauj soauat",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Request"
        },
        {
            "S.No": "1976",
            "Category": "Application DBA",
            "Subcategory": "Request Connectivity  issue",
            "Service": "Enabling Services",
            "Keywords": "osbtot",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Request"
        },
        {
            "S.No": "1977",
            "Category": "Application DBA",
            "Subcategory": "Request Connectivity  issue",
            "Service": "Enabling Services",
            "Keywords": "pwd",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Request"
        },
        {
            "S.No": "1978",
            "Category": "Application DBA",
            "Subcategory": "Request Connectivity  issue",
            "Service": "Enabling Services",
            "Keywords": "osbtot pwd",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Request"
        },
        {
            "S.No": "2112",
            "Category": "Customer Experience",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "tower",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2113",
            "Category": "Customer Experience",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "dev",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2114",
            "Category": "Customer Experience",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "wksdt",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2115",
            "Category": "Customer Experience",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "kepware",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2116",
            "Category": "Customer Experience",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "wksdt kepware",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2117",
            "Category": "Customer Experience",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "kepware box",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2118",
            "Category": "Customer Experience",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "prompt hbf",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2119",
            "Category": "Customer Experience",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "hbf com",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2120",
            "Category": "Customer Experience",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "com site",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2121",
            "Category": "Customer Experience",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "owner",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2122",
            "Category": "Customer Experience",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "integration",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2123",
            "Category": "Customer Experience",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "fw case",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2124",
            "Category": "Customer Experience",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "case owner",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2125",
            "Category": "Customer Experience",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "owner issue",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2126",
            "Category": "Customer Experience",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "issue integration",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2127",
            "Category": "Customer Experience",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "java",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2128",
            "Category": "Customer Experience",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "thingworx",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2129",
            "Category": "Customer Experience",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "java error",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2130",
            "Category": "Customer Experience",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "think crashing",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2131",
            "Category": "Customer Experience",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "crashing thingworx",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2132",
            "Category": "Customer Experience",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "thingworx dev",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2133",
            "Category": "Customer Experience",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "twadmin",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2134",
            "Category": "Customer Experience",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "mushon",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2135",
            "Category": "Customer Experience",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "thwdb",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2136",
            "Category": "Customer Experience",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "mushon thwdb",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2137",
            "Category": "Customer Experience",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "mbam",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2138",
            "Category": "Customer Experience",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "hon case",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2139",
            "Category": "Customer Experience",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "case flags",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2140",
            "Category": "Customer Experience",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "flags incorrect",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2141",
            "Category": "Customer Experience",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "mf",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2142",
            "Category": "Customer Experience",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "synergy",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2143",
            "Category": "Customer Experience",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "halted",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2144",
            "Category": "Customer Experience",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "mf synergy",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2145",
            "Category": "Customer Experience",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "synergy feed",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2146",
            "Category": "Customer Experience",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "feed services",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2147",
            "Category": "Data Center Operations",
            "Subcategory": "Report Unscheduled Power Outage",
            "Service": "Enabling Services",
            "Keywords": "compile",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2148",
            "Category": "Data Center Operations",
            "Subcategory": "Report Unscheduled Power Outage",
            "Service": "Enabling Services",
            "Keywords": "hcadm",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2149",
            "Category": "Data Center Operations",
            "Subcategory": "Report Unscheduled Power Outage",
            "Service": "Enabling Services",
            "Keywords": "com",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2150",
            "Category": "Data Center Operations",
            "Subcategory": "Report Unscheduled Power Outage",
            "Service": "Enabling Services",
            "Keywords": "kronos",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2151",
            "Category": "Data Center Operations",
            "Subcategory": "Report Unscheduled Power Outage",
            "Service": "Enabling Services",
            "Keywords": "allentown rdc",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2152",
            "Category": "Data Center Operations",
            "Subcategory": "Report Unscheduled Power Outage",
            "Service": "Enabling Services",
            "Keywords": "rdc ktz",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2153",
            "Category": "Data Center Operations",
            "Subcategory": "Report Unscheduled Power Outage",
            "Service": "Enabling Services",
            "Keywords": "ktz tc",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2154",
            "Category": "Data Center Operations",
            "Subcategory": "Report Unscheduled Power Outage",
            "Service": "Enabling Services",
            "Keywords": "tc honi",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2155",
            "Category": "Data Center Operations",
            "Subcategory": "Report Unscheduled Power Outage",
            "Service": "Enabling Services",
            "Keywords": "honi com",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2156",
            "Category": "Data Center Operations",
            "Subcategory": "Report Unscheduled Power Outage",
            "Service": "Enabling Services",
            "Keywords": "time clock",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2157",
            "Category": "Data Center Operations",
            "Subcategory": "Report Unscheduled Power Outage",
            "Service": "Enabling Services",
            "Keywords": "reboot",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2158",
            "Category": "Data Center Operations",
            "Subcategory": "Report Unscheduled Power Outage",
            "Service": "Enabling Services",
            "Keywords": "wks",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2159",
            "Category": "Data Center Operations",
            "Subcategory": "Report Unscheduled Power Outage",
            "Service": "Enabling Services",
            "Keywords": "pro",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2160",
            "Category": "Data Center Operations",
            "Subcategory": "Report Unscheduled Power Outage",
            "Service": "Enabling Services",
            "Keywords": "comp",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2161",
            "Category": "Data Center Operations",
            "Subcategory": "Report Unscheduled Power Outage",
            "Service": "Enabling Services",
            "Keywords": "reboot wks",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2162",
            "Category": "Data Center Operations",
            "Subcategory": "Report Unscheduled Power Outage",
            "Service": "Enabling Services",
            "Keywords": "wks pro",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2163",
            "Category": "Data Center Operations",
            "Subcategory": "Report Unscheduled Power Outage",
            "Service": "Enabling Services",
            "Keywords": "pro comp",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2164",
            "Category": "Data Center Operations",
            "Subcategory": "Report Unscheduled Power Outage",
            "Service": "Enabling Services",
            "Keywords": "vcg",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2165",
            "Category": "Data Center Operations",
            "Subcategory": "Report Unscheduled Power Outage",
            "Service": "Enabling Services",
            "Keywords": "bethel",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2166",
            "Category": "Data Center Operations",
            "Subcategory": "Report Unscheduled Power Outage",
            "Service": "Enabling Services",
            "Keywords": "device",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2167",
            "Category": "Data Center Operations",
            "Subcategory": "Report Unscheduled Power Outage",
            "Service": "Enabling Services",
            "Keywords": "vcg bethel",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2168",
            "Category": "Data Center Operations",
            "Subcategory": "Report Unscheduled Power Outage",
            "Service": "Enabling Services",
            "Keywords": "bethel device",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2169",
            "Category": "Data Center Operations",
            "Subcategory": "Report Unscheduled Power Outage",
            "Service": "Enabling Services",
            "Keywords": "device kronos",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2170",
            "Category": "Data Center Operations",
            "Subcategory": "Report Unscheduled Power Outage",
            "Service": "Enabling Services",
            "Keywords": "power",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2171",
            "Category": "Data Center Operations",
            "Subcategory": "Report Unscheduled Power Outage",
            "Service": "Enabling Services",
            "Keywords": "outage",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2172",
            "Category": "Data Center Operations",
            "Subcategory": "Report Unscheduled Power Outage",
            "Service": "Enabling Services",
            "Keywords": "power outage",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2173",
            "Category": "Data Center Operations",
            "Subcategory": "Report Unscheduled Power Outage",
            "Service": "Enabling Services",
            "Keywords": "allsteel",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2174",
            "Category": "Data Center Operations",
            "Subcategory": "Report Unscheduled Power Outage",
            "Service": "Enabling Services",
            "Keywords": "solarwinds",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2175",
            "Category": "Data Center Operations",
            "Subcategory": "Report Unscheduled Power Outage",
            "Service": "Enabling Services",
            "Keywords": "onguard",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2176",
            "Category": "Data Center Operations",
            "Subcategory": "Report Unscheduled Power Outage",
            "Service": "Enabling Services",
            "Keywords": "showing solarwinds",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2177",
            "Category": "Data Center Operations",
            "Subcategory": "Report Unscheduled Power Outage",
            "Service": "Enabling Services",
            "Keywords": "solarwinds onguard",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2178",
            "Category": "Data Center Operations",
            "Subcategory": "Report Unscheduled Power Outage",
            "Service": "Enabling Services",
            "Keywords": "site",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2179",
            "Category": "Data Center Operations",
            "Subcategory": "Report Unscheduled Power Outage",
            "Service": "Enabling Services",
            "Keywords": "shutdown",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2180",
            "Category": "Data Center Operations",
            "Subcategory": "Report Unscheduled Power Outage",
            "Service": "Enabling Services",
            "Keywords": "request site",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2181",
            "Category": "Data Center Operations",
            "Subcategory": "Report Unscheduled Power Outage",
            "Service": "Enabling Services",
            "Keywords": "site shutdown",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2182",
            "Category": "Data Center Operations",
            "Subcategory": "Report Unscheduled Power Outage",
            "Service": "Enabling Services",
            "Keywords": "proappserver",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2183",
            "Category": "Data Center Operations",
            "Subcategory": "Report Unscheduled Power Outage",
            "Service": "Enabling Services",
            "Keywords": "srv",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2184",
            "Category": "Data Center Operations",
            "Subcategory": "Report Unscheduled Power Outage",
            "Service": "Enabling Services",
            "Keywords": "qa",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2185",
            "Category": "Data Center Operations",
            "Subcategory": "Report Unscheduled Power Outage",
            "Service": "Enabling Services",
            "Keywords": "start proappserver",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2186",
            "Category": "Data Center Operations",
            "Subcategory": "Report Unscheduled Power Outage",
            "Service": "Enabling Services",
            "Keywords": "proappserver srv",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2187",
            "Category": "Physical Access",
            "Subcategory": "Report Issue or Outage",
            "Service": "Security & Access",
            "Keywords": "onguard",
            "total no description": "13",
            "Weightage": "0.034960333",
            "IncidentType": "Incident"
        },
        {
            "S.No": "1979",
            "Category": "Career Management",
            "Subcategory": "Request Information/Training",
            "Service": "MCR/ Shared Services",
            "Keywords": "hris",
            "total no description": "12",
            "Weightage": "0.032271077",
            "IncidentType": "Request"
        },
        {
            "S.No": "1980",
            "Category": "Career Management",
            "Subcategory": "Request Information/Training",
            "Service": "MCR/ Shared Services",
            "Keywords": " hris report",
            "total no description": "12",
            "Weightage": "0.032271077",
            "IncidentType": "Request"
        },
        {
            "S.No": "1981",
            "Category": "Career Management",
            "Subcategory": "Request Information/Training",
            "Service": "MCR/ Shared Services",
            "Keywords": " report request",
            "total no description": "12",
            "Weightage": "0.032271077",
            "IncidentType": "Request"
        },
        {
            "S.No": "1982",
            "Category": "Career Management",
            "Subcategory": "Request Information/Training",
            "Service": "MCR/ Shared Services",
            "Keywords": " fw question",
            "total no description": "12",
            "Weightage": "0.032271077",
            "IncidentType": "Request"
        },
        {
            "S.No": "1983",
            "Category": "Career Management",
            "Subcategory": "Request Information/Training",
            "Service": "MCR/ Shared Services",
            "Keywords": " budget",
            "total no description": "12",
            "Weightage": "0.032271077",
            "IncidentType": "Request"
        },
        {
            "S.No": "1984",
            "Category": "Career Management",
            "Subcategory": "Request Information/Training",
            "Service": "MCR/ Shared Services",
            "Keywords": " headcount",
            "total no description": "12",
            "Weightage": "0.032271077",
            "IncidentType": "Request"
        },
        {
            "S.No": "1985",
            "Category": "Career Management",
            "Subcategory": "Request Information/Training",
            "Service": "MCR/ Shared Services",
            "Keywords": " budget headcount",
            "total no description": "12",
            "Weightage": "0.032271077",
            "IncidentType": "Request"
        },
        {
            "S.No": "1986",
            "Category": "Career Management",
            "Subcategory": "Request Information/Training",
            "Service": "MCR/ Shared Services",
            "Keywords": " headcount file",
            "total no description": "12",
            "Weightage": "0.032271077",
            "IncidentType": "Request"
        },
        {
            "S.No": "1987",
            "Category": "Career Management",
            "Subcategory": "Request Information/Training",
            "Service": "MCR/ Shared Services",
            "Keywords": " performance",
            "total no description": "12",
            "Weightage": "0.032271077",
            "IncidentType": "Request"
        },
        {
            "S.No": "1988",
            "Category": "Career Management",
            "Subcategory": "Request Information/Training",
            "Service": "MCR/ Shared Services",
            "Keywords": " terminated",
            "total no description": "12",
            "Weightage": "0.032271077",
            "IncidentType": "Request"
        },
        {
            "S.No": "1989",
            "Category": "Career Management",
            "Subcategory": "Request Information/Training",
            "Service": "MCR/ Shared Services",
            "Keywords": " performance reviews",
            "total no description": "12",
            "Weightage": "0.032271077",
            "IncidentType": "Request"
        },
        {
            "S.No": "1990",
            "Category": "Career Management",
            "Subcategory": "Request Information/Training",
            "Service": "MCR/ Shared Services",
            "Keywords": " terminated member",
            "total no description": "12",
            "Weightage": "0.032271077",
            "IncidentType": "Request"
        },
        {
            "S.No": "1991",
            "Category": "Career Management",
            "Subcategory": "Request Information/Training",
            "Service": "MCR/ Shared Services",
            "Keywords": " employee",
            "total no description": "12",
            "Weightage": "0.032271077",
            "IncidentType": "Request"
        },
        {
            "S.No": "1992",
            "Category": "Career Management",
            "Subcategory": "Request Information/Training",
            "Service": "MCR/ Shared Services",
            "Keywords": " employees",
            "total no description": "12",
            "Weightage": "0.032271077",
            "IncidentType": "Request"
        },
        {
            "S.No": "1993",
            "Category": "Career Management",
            "Subcategory": "Request Information/Training",
            "Service": "MCR/ Shared Services",
            "Keywords": " goal details",
            "total no description": "12",
            "Weightage": "0.032271077",
            "IncidentType": "Request"
        },
        {
            "S.No": "1994",
            "Category": "Career Management",
            "Subcategory": "Request Information/Training",
            "Service": "MCR/ Shared Services",
            "Keywords": " report ex",
            "total no description": "12",
            "Weightage": "0.032271077",
            "IncidentType": "Request"
        },
        {
            "S.No": "1995",
            "Category": "Career Management",
            "Subcategory": "Request Information/Training",
            "Service": "MCR/ Shared Services",
            "Keywords": " ex employees",
            "total no description": "12",
            "Weightage": "0.032271077",
            "IncidentType": "Request"
        },
        {
            "S.No": "1996",
            "Category": "Career Management",
            "Subcategory": "Request Information/Training",
            "Service": "MCR/ Shared Services",
            "Keywords": " cornerstone",
            "total no description": "12",
            "Weightage": "0.032271077",
            "IncidentType": "Request"
        },
        {
            "S.No": "1997",
            "Category": "Career Management",
            "Subcategory": "Request Information/Training",
            "Service": "MCR/ Shared Services",
            "Keywords": " mechanical",
            "total no description": "12",
            "Weightage": "0.032271077",
            "IncidentType": "Request"
        },
        {
            "S.No": "1998",
            "Category": "Career Management",
            "Subcategory": "Request Information/Training",
            "Service": "MCR/ Shared Services",
            "Keywords": " engineer",
            "total no description": "12",
            "Weightage": "0.032271077",
            "IncidentType": "Request"
        },
        {
            "S.No": "1999",
            "Category": "Career Management",
            "Subcategory": "Request Information/Training",
            "Service": "MCR/ Shared Services",
            "Keywords": " mechanical engineer",
            "total no description": "12",
            "Weightage": "0.032271077",
            "IncidentType": "Request"
        },
        {
            "S.No": "2000",
            "Category": "Career Management",
            "Subcategory": "Request Information/Training",
            "Service": "MCR/ Shared Services",
            "Keywords": " mid year",
            "total no description": "12",
            "Weightage": "0.032271077",
            "IncidentType": "Request"
        },
        {
            "S.No": "2001",
            "Category": "Career Management",
            "Subcategory": "Request Information/Training",
            "Service": "MCR/ Shared Services",
            "Keywords": " year reviews",
            "total no description": "12",
            "Weightage": "0.032271077",
            "IncidentType": "Request"
        },
        {
            "S.No": "2002",
            "Category": "Career Management",
            "Subcategory": "Request Information/Training",
            "Service": "MCR/ Shared Services",
            "Keywords": " scores",
            "total no description": "12",
            "Weightage": "0.032271077",
            "IncidentType": "Request"
        },
        {
            "S.No": "2003",
            "Category": "Career Management",
            "Subcategory": "Request Information/Training",
            "Service": "MCR/ Shared Services",
            "Keywords": " xlsx",
            "total no description": "12",
            "Weightage": "0.032271077",
            "IncidentType": "Request"
        },
        {
            "S.No": "2004",
            "Category": "Career Management",
            "Subcategory": "Request Information/Training",
            "Service": "MCR/ Shared Services",
            "Keywords": " scores xlsx",
            "total no description": "12",
            "Weightage": "0.032271077",
            "IncidentType": "Request"
        },
        {
            "S.No": "2005",
            "Category": "Career Management",
            "Subcategory": "Request Information/Training",
            "Service": "MCR/ Shared Services",
            "Keywords": "hht",
            "total no description": "12",
            "Weightage": "0.032271077",
            "IncidentType": "Request"
        },
        {
            "S.No": "2006",
            "Category": "Career Management",
            "Subcategory": "Request Information/Training",
            "Service": "MCR/ Shared Services",
            "Keywords": "fhh",
            "total no description": "12",
            "Weightage": "0.032271077",
            "IncidentType": "Request"
        },
        {
            "S.No": "2007",
            "Category": "Career Management",
            "Subcategory": "Request Information/Training",
            "Service": "MCR/ Shared Services",
            "Keywords": "budgets",
            "total no description": "12",
            "Weightage": "0.032271077",
            "IncidentType": "Request"
        },
        {
            "S.No": "2008",
            "Category": "Career Management",
            "Subcategory": "Request Information/Training",
            "Service": "MCR/ Shared Services",
            "Keywords": "hht fhh",
            "total no description": "12",
            "Weightage": "0.032271077",
            "IncidentType": "Request"
        },
        {
            "S.No": "2009",
            "Category": "Career Management",
            "Subcategory": "Request Information/Training",
            "Service": "MCR/ Shared Services",
            "Keywords": "fhh member",
            "total no description": "12",
            "Weightage": "0.032271077",
            "IncidentType": "Request"
        },
        {
            "S.No": "2010",
            "Category": "Career Management",
            "Subcategory": "Request Information/Training",
            "Service": "MCR/ Shared Services",
            "Keywords": "member info",
            "total no description": "12",
            "Weightage": "0.032271077",
            "IncidentType": "Request"
        },
        {
            "S.No": "2011",
            "Category": "Career Management",
            "Subcategory": "Request Information/Training",
            "Service": "MCR/ Shared Services",
            "Keywords": "info budgets",
            "total no description": "12",
            "Weightage": "0.032271077",
            "IncidentType": "Request"
        },
        {
            "S.No": "2012",
            "Category": "Career Management",
            "Subcategory": "Request Information/Training",
            "Service": "MCR/ Shared Services",
            "Keywords": "team",
            "total no description": "12",
            "Weightage": "0.032271077",
            "IncidentType": "Request"
        },
        {
            "S.No": "2013",
            "Category": "Career Management",
            "Subcategory": "Request Information/Training",
            "Service": "MCR/ Shared Services",
            "Keywords": "headcount report",
            "total no description": "12",
            "Weightage": "0.032271077",
            "IncidentType": "Request"
        },
        {
            "S.No": "2014",
            "Category": "Career Management",
            "Subcategory": "Request Information/Training",
            "Service": "MCR/ Shared Services",
            "Keywords": "report hris",
            "total no description": "12",
            "Weightage": "0.032271077",
            "IncidentType": "Request"
        },
        {
            "S.No": "2015",
            "Category": "Career Management",
            "Subcategory": "Request Information/Training",
            "Service": "MCR/ Shared Services",
            "Keywords": "hris team",
            "total no description": "12",
            "Weightage": "0.032271077",
            "IncidentType": "Request"
        },
        {
            "S.No": "2016",
            "Category": "ERP (M2K)",
            "Subcategory": "Request Setup/Change",
            "Service": "HHT Professional Services",
            "Keywords": "security",
            "total no description": "12",
            "Weightage": "0.032271077",
            "IncidentType": "Request"
        },
        {
            "S.No": "2017",
            "Category": "ERP (M2K)",
            "Subcategory": "Request Setup/Change",
            "Service": "HHT Professional Services",
            "Keywords": "security review",
            "total no description": "12",
            "Weightage": "0.032271077",
            "IncidentType": "Request"
        },
        {
            "S.No": "2018",
            "Category": "Security",
            "Subcategory": "Request Building Access System Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "hon",
            "total no description": "12",
            "Weightage": "0.032271077",
            "IncidentType": "Request"
        },
        {
            "S.No": "2019",
            "Category": "Security",
            "Subcategory": "Request Building Access System Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "doors",
            "total no description": "12",
            "Weightage": "0.032271077",
            "IncidentType": "Request"
        },
        {
            "S.No": "2020",
            "Category": "Security",
            "Subcategory": "Request Building Access System Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "hon doors",
            "total no description": "12",
            "Weightage": "0.032271077",
            "IncidentType": "Request"
        },
        {
            "S.No": "2021",
            "Category": "Security",
            "Subcategory": "Request Building Access System Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "temp",
            "total no description": "12",
            "Weightage": "0.032271077",
            "IncidentType": "Request"
        },
        {
            "S.No": "2022",
            "Category": "Security",
            "Subcategory": "Request Building Access System Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "temp member",
            "total no description": "12",
            "Weightage": "0.032271077",
            "IncidentType": "Request"
        },
        {
            "S.No": "2023",
            "Category": "Security",
            "Subcategory": "Request Building Access System Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "members",
            "total no description": "12",
            "Weightage": "0.032271077",
            "IncidentType": "Request"
        },
        {
            "S.No": "2024",
            "Category": "Security",
            "Subcategory": "Request Building Access System Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "id",
            "total no description": "12",
            "Weightage": "0.032271077",
            "IncidentType": "Request"
        },
        {
            "S.No": "2025",
            "Category": "Security",
            "Subcategory": "Request Building Access System Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "onguard",
            "total no description": "12",
            "Weightage": "0.032271077",
            "IncidentType": "Request"
        },
        {
            "S.No": "2026",
            "Category": "Security",
            "Subcategory": "Request Building Access System Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "temp members",
            "total no description": "12",
            "Weightage": "0.032271077",
            "IncidentType": "Request"
        },
        {
            "S.No": "2027",
            "Category": "Security",
            "Subcategory": "Request Building Access System Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "members id",
            "total no description": "12",
            "Weightage": "0.032271077",
            "IncidentType": "Request"
        },
        {
            "S.No": "2028",
            "Category": "Security",
            "Subcategory": "Request Building Access System Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "id mixed",
            "total no description": "12",
            "Weightage": "0.032271077",
            "IncidentType": "Request"
        },
        {
            "S.No": "2029",
            "Category": "Security",
            "Subcategory": "Request Building Access System Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "mixed onguard",
            "total no description": "12",
            "Weightage": "0.032271077",
            "IncidentType": "Request"
        },
        {
            "S.No": "2030",
            "Category": "Security",
            "Subcategory": "Request Building Access System Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "door",
            "total no description": "12",
            "Weightage": "0.032271077",
            "IncidentType": "Request"
        },
        {
            "S.No": "2031",
            "Category": "Security",
            "Subcategory": "Request Building Access System Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "showrooms",
            "total no description": "12",
            "Weightage": "0.032271077",
            "IncidentType": "Request"
        },
        {
            "S.No": "2032",
            "Category": "Security",
            "Subcategory": "Request Building Access System Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "door access",
            "total no description": "12",
            "Weightage": "0.032271077",
            "IncidentType": "Request"
        },
        {
            "S.No": "2033",
            "Category": "Security",
            "Subcategory": "Request Building Access System Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "access showrooms",
            "total no description": "12",
            "Weightage": "0.032271077",
            "IncidentType": "Request"
        },
        {
            "S.No": "2034",
            "Category": "Security",
            "Subcategory": "Request Building Access System Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "showrooms access",
            "total no description": "12",
            "Weightage": "0.032271077",
            "IncidentType": "Request"
        },
        {
            "S.No": "2035",
            "Category": "Security",
            "Subcategory": "Request Building Access System Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "access level",
            "total no description": "12",
            "Weightage": "0.032271077",
            "IncidentType": "Request"
        },
        {
            "S.No": "2036",
            "Category": "Security",
            "Subcategory": "Request Building Access System Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "level update",
            "total no description": "12",
            "Weightage": "0.032271077",
            "IncidentType": "Request"
        },
        {
            "S.No": "2037",
            "Category": "Security",
            "Subcategory": "Request Building Access System Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "unlock",
            "total no description": "12",
            "Weightage": "0.032271077",
            "IncidentType": "Request"
        },
        {
            "S.No": "2038",
            "Category": "Security",
            "Subcategory": "Request Building Access System Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "hht",
            "total no description": "12",
            "Weightage": "0.032271077",
            "IncidentType": "Request"
        },
        {
            "S.No": "2039",
            "Category": "Security",
            "Subcategory": "Request Building Access System Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "lobby",
            "total no description": "12",
            "Weightage": "0.032271077",
            "IncidentType": "Request"
        },
        {
            "S.No": "2040",
            "Category": "Security",
            "Subcategory": "Request Building Access System Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "unlock hht",
            "total no description": "12",
            "Weightage": "0.032271077",
            "IncidentType": "Request"
        },
        {
            "S.No": "2041",
            "Category": "Security",
            "Subcategory": "Request Building Access System Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "hht lobby",
            "total no description": "12",
            "Weightage": "0.032271077",
            "IncidentType": "Request"
        },
        {
            "S.No": "2042",
            "Category": "Security",
            "Subcategory": "Request Building Access System Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "lobby door",
            "total no description": "12",
            "Weightage": "0.032271077",
            "IncidentType": "Request"
        },
        {
            "S.No": "2043",
            "Category": "Security",
            "Subcategory": "Request Building Access System Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "mtp",
            "total no description": "12",
            "Weightage": "0.032271077",
            "IncidentType": "Request"
        },
        {
            "S.No": "2044",
            "Category": "Security",
            "Subcategory": "Request Building Access System Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "locked",
            "total no description": "12",
            "Weightage": "0.032271077",
            "IncidentType": "Request"
        },
        {
            "S.No": "2045",
            "Category": "Security",
            "Subcategory": "Request Building Access System Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "need mtp",
            "total no description": "12",
            "Weightage": "0.032271077",
            "IncidentType": "Request"
        },
        {
            "S.No": "2046",
            "Category": "Security",
            "Subcategory": "Request Building Access System Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "mtp doors",
            "total no description": "12",
            "Weightage": "0.032271077",
            "IncidentType": "Request"
        },
        {
            "S.No": "2047",
            "Category": "Security",
            "Subcategory": "Request Building Access System Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "doors locked",
            "total no description": "12",
            "Weightage": "0.032271077",
            "IncidentType": "Request"
        },
        {
            "S.No": "2048",
            "Category": "Security",
            "Subcategory": "Request Building Access System Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "locked holiday",
            "total no description": "12",
            "Weightage": "0.032271077",
            "IncidentType": "Request"
        },
        {
            "S.No": "2049",
            "Category": "Security",
            "Subcategory": "Request Building Access System Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "badge",
            "total no description": "12",
            "Weightage": "0.032271077",
            "IncidentType": "Request"
        },
        {
            "S.No": "2050",
            "Category": "Security",
            "Subcategory": "Request Building Access System Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "building",
            "total no description": "12",
            "Weightage": "0.032271077",
            "IncidentType": "Request"
        },
        {
            "S.No": "2051",
            "Category": "Security",
            "Subcategory": "Request Building Access System Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "badge access",
            "total no description": "12",
            "Weightage": "0.032271077",
            "IncidentType": "Request"
        },
        {
            "S.No": "2052",
            "Category": "Security",
            "Subcategory": "Request Building Access System Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "access building",
            "total no description": "12",
            "Weightage": "0.032271077",
            "IncidentType": "Request"
        },
        {
            "S.No": "2053",
            "Category": "Security",
            "Subcategory": "Request Building Access System Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "hht door",
            "total no description": "12",
            "Weightage": "0.032271077",
            "IncidentType": "Request"
        },
        {
            "S.No": "2054",
            "Category": "Security",
            "Subcategory": "Request Building Access System Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "realm",
            "total no description": "12",
            "Weightage": "0.032271077",
            "IncidentType": "Request"
        },
        {
            "S.No": "2055",
            "Category": "Security",
            "Subcategory": "Request Building Access System Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "vcpptch",
            "total no description": "12",
            "Weightage": "0.032271077",
            "IncidentType": "Request"
        },
        {
            "S.No": "2056",
            "Category": "Security",
            "Subcategory": "Request Building Access System Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "new realm",
            "total no description": "12",
            "Weightage": "0.032271077",
            "IncidentType": "Request"
        },
        {
            "S.No": "2057",
            "Category": "Security",
            "Subcategory": "Request Building Access System Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "realm vcpptch",
            "total no description": "12",
            "Weightage": "0.032271077",
            "IncidentType": "Request"
        },
        {
            "S.No": "2058",
            "Category": "Voice & Data Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "calero",
            "total no description": "12",
            "Weightage": "0.032271077",
            "IncidentType": "Request"
        },
        {
            "S.No": "2059",
            "Category": "Voice & Data Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "calero quote",
            "total no description": "12",
            "Weightage": "0.032271077",
            "IncidentType": "Request"
        },
        {
            "S.No": "2060",
            "Category": "Voice & Data Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "meg",
            "total no description": "12",
            "Weightage": "0.032271077",
            "IncidentType": "Request"
        },
        {
            "S.No": "2061",
            "Category": "Voice & Data Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "service",
            "total no description": "12",
            "Weightage": "0.032271077",
            "IncidentType": "Request"
        },
        {
            "S.No": "2062",
            "Category": "Voice & Data Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "asi",
            "total no description": "12",
            "Weightage": "0.032271077",
            "IncidentType": "Request"
        },
        {
            "S.No": "2063",
            "Category": "Voice & Data Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "quote meg",
            "total no description": "12",
            "Weightage": "0.032271077",
            "IncidentType": "Request"
        },
        {
            "S.No": "2064",
            "Category": "Voice & Data Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "meg service",
            "total no description": "12",
            "Weightage": "0.032271077",
            "IncidentType": "Request"
        },
        {
            "S.No": "2065",
            "Category": "Voice & Data Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "service asi",
            "total no description": "12",
            "Weightage": "0.032271077",
            "IncidentType": "Request"
        },
        {
            "S.No": "2066",
            "Category": "Physical Access",
            "Subcategory": "Request Building Access System Setup/Change",
            "Service": "Security & Access",
            "Keywords": "badge",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Request"
        },
        {
            "S.No": "2067",
            "Category": "Physical Access",
            "Subcategory": "Request Building Access System Setup/Change",
            "Service": "Security & Access",
            "Keywords": "onguard",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Request"
        },
        {
            "S.No": "2068",
            "Category": "Physical Access",
            "Subcategory": "Request Building Access System Setup/Change",
            "Service": "Security & Access",
            "Keywords": "panels",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Request"
        },
        {
            "S.No": "2069",
            "Category": "Physical Access",
            "Subcategory": "Request Building Access System Setup/Change",
            "Service": "Security & Access",
            "Keywords": "onguard panels",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Request"
        },
        {
            "S.No": "2070",
            "Category": "Physical Access",
            "Subcategory": "Request Building Access System Setup/Change",
            "Service": "Security & Access",
            "Keywords": "panels showing",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Request"
        },
        {
            "S.No": "2071",
            "Category": "Physical Access",
            "Subcategory": "Request Building Access System Setup/Change",
            "Service": "Security & Access",
            "Keywords": "showing offline",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Request"
        },
        {
            "S.No": "2072",
            "Category": "Physical Access",
            "Subcategory": "Request Building Access System Setup/Change",
            "Service": "Security & Access",
            "Keywords": "ham",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Request"
        },
        {
            "S.No": "2073",
            "Category": "Physical Access",
            "Subcategory": "Request Building Access System Setup/Change",
            "Service": "Security & Access",
            "Keywords": "door",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Request"
        },
        {
            "S.No": "2074",
            "Category": "Physical Access",
            "Subcategory": "Request Building Access System Setup/Change",
            "Service": "Security & Access",
            "Keywords": "onguard access",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Request"
        },
        {
            "S.No": "2075",
            "Category": "Physical Access",
            "Subcategory": "Request Building Access System Setup/Change",
            "Service": "Security & Access",
            "Keywords": "access level",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Request"
        },
        {
            "S.No": "2076",
            "Category": "Physical Access",
            "Subcategory": "Request Building Access System Setup/Change",
            "Service": "Security & Access",
            "Keywords": "fw",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Request"
        },
        {
            "S.No": "2077",
            "Category": "Physical Access",
            "Subcategory": "Request Building Access System Setup/Change",
            "Service": "Security & Access",
            "Keywords": "oak",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Request"
        },
        {
            "S.No": "2078",
            "Category": "Physical Access",
            "Subcategory": "Request Building Access System Setup/Change",
            "Service": "Security & Access",
            "Keywords": "st",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Request"
        },
        {
            "S.No": "2079",
            "Category": "Physical Access",
            "Subcategory": "Request Building Access System Setup/Change",
            "Service": "Security & Access",
            "Keywords": "room",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Request"
        },
        {
            "S.No": "2080",
            "Category": "Physical Access",
            "Subcategory": "Request Building Access System Setup/Change",
            "Service": "Security & Access",
            "Keywords": "libert",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Request"
        },
        {
            "S.No": "2081",
            "Category": "Physical Access",
            "Subcategory": "Request Building Access System Setup/Change",
            "Service": "Security & Access",
            "Keywords": "alarm",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Request"
        },
        {
            "S.No": "2082",
            "Category": "Physical Access",
            "Subcategory": "Request Building Access System Setup/Change",
            "Service": "Security & Access",
            "Keywords": "alm",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Request"
        },
        {
            "S.No": "2083",
            "Category": "Physical Access",
            "Subcategory": "Request Building Access System Setup/Change",
            "Service": "Security & Access",
            "Keywords": "transducer",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Request"
        },
        {
            "S.No": "2084",
            "Category": "Physical Access",
            "Subcategory": "Request Building Access System Setup/Change",
            "Service": "Security & Access",
            "Keywords": "incident",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Request"
        },
        {
            "S.No": "2085",
            "Category": "Physical Access",
            "Subcategory": "Request Building Access System Setup/Change",
            "Service": "Security & Access",
            "Keywords": "fw oak",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Request"
        },
        {
            "S.No": "2086",
            "Category": "Physical Access",
            "Subcategory": "Request Building Access System Setup/Change",
            "Service": "Security & Access",
            "Keywords": "oak st",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Request"
        },
        {
            "S.No": "2087",
            "Category": "Physical Access",
            "Subcategory": "Request Building Access System Setup/Change",
            "Service": "Security & Access",
            "Keywords": "st room",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Request"
        },
        {
            "S.No": "2088",
            "Category": "Physical Access",
            "Subcategory": "Request Building Access System Setup/Change",
            "Service": "Security & Access",
            "Keywords": "room libert",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Request"
        },
        {
            "S.No": "2089",
            "Category": "Physical Access",
            "Subcategory": "Request Building Access System Setup/Change",
            "Service": "Security & Access",
            "Keywords": "libert alarm",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Request"
        },
        {
            "S.No": "2090",
            "Category": "Physical Access",
            "Subcategory": "Request Building Access System Setup/Change",
            "Service": "Security & Access",
            "Keywords": "alarm alm",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Request"
        },
        {
            "S.No": "2091",
            "Category": "Physical Access",
            "Subcategory": "Request Building Access System Setup/Change",
            "Service": "Security & Access",
            "Keywords": "alm transducer",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Request"
        },
        {
            "S.No": "2092",
            "Category": "Physical Access",
            "Subcategory": "Request Building Access System Setup/Change",
            "Service": "Security & Access",
            "Keywords": "transducer fail",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Request"
        },
        {
            "S.No": "2093",
            "Category": "Physical Access",
            "Subcategory": "Request Building Access System Setup/Change",
            "Service": "Security & Access",
            "Keywords": "fail incident",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Request"
        },
        {
            "S.No": "2094",
            "Category": "Physical Access",
            "Subcategory": "Request Building Access System Setup/Change",
            "Service": "Security & Access",
            "Keywords": "muscatine",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Request"
        },
        {
            "S.No": "2095",
            "Category": "Physical Access",
            "Subcategory": "Request Building Access System Setup/Change",
            "Service": "Security & Access",
            "Keywords": "services",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Request"
        },
        {
            "S.No": "2096",
            "Category": "Physical Access",
            "Subcategory": "Request Building Access System Setup/Change",
            "Service": "Security & Access",
            "Keywords": "muscatine tech",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Request"
        },
        {
            "S.No": "2097",
            "Category": "Physical Access",
            "Subcategory": "Request Building Access System Setup/Change",
            "Service": "Security & Access",
            "Keywords": "tech services",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Request"
        },
        {
            "S.No": "2098",
            "Category": "Physical Access",
            "Subcategory": "Request Building Access System Setup/Change",
            "Service": "Security & Access",
            "Keywords": "services panels",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Request"
        },
        {
            "S.No": "2099",
            "Category": "Physical Access",
            "Subcategory": "Request Building Access System Setup/Change",
            "Service": "Security & Access",
            "Keywords": "panels onguard",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Request"
        },
        {
            "S.No": "2100",
            "Category": "Physical Access",
            "Subcategory": "Request Building Access System Setup/Change",
            "Service": "Security & Access",
            "Keywords": "card",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Request"
        },
        {
            "S.No": "2101",
            "Category": "Physical Access",
            "Subcategory": "Request Building Access System Setup/Change",
            "Service": "Security & Access",
            "Keywords": "door open",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Request"
        },
        {
            "S.No": "2102",
            "Category": "Physical Access",
            "Subcategory": "Request Building Access System Setup/Change",
            "Service": "Security & Access",
            "Keywords": "open card",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Request"
        },
        {
            "S.No": "2103",
            "Category": "Physical Access",
            "Subcategory": "Request Building Access System Setup/Change",
            "Service": "Security & Access",
            "Keywords": "temp",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Request"
        },
        {
            "S.No": "2104",
            "Category": "Physical Access",
            "Subcategory": "Request Building Access System Setup/Change",
            "Service": "Security & Access",
            "Keywords": "kris",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Request"
        },
        {
            "S.No": "2105",
            "Category": "Physical Access",
            "Subcategory": "Request Building Access System Setup/Change",
            "Service": "Security & Access",
            "Keywords": "rao",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Request"
        },
        {
            "S.No": "2106",
            "Category": "Physical Access",
            "Subcategory": "Request Building Access System Setup/Change",
            "Service": "Security & Access",
            "Keywords": "temp badge",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Request"
        },
        {
            "S.No": "2107",
            "Category": "Physical Access",
            "Subcategory": "Request Building Access System Setup/Change",
            "Service": "Security & Access",
            "Keywords": "badge kris",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Request"
        },
        {
            "S.No": "2108",
            "Category": "Physical Access",
            "Subcategory": "Request Building Access System Setup/Change",
            "Service": "Security & Access",
            "Keywords": "kris rao",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Request"
        },
        {
            "S.No": "2109",
            "Category": "Voice Services",
            "Subcategory": "Request Wiring Setup/Change",
            "Service": "End User Services",
            "Keywords": "phone",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Request"
        },
        {
            "S.No": "2110",
            "Category": "Voice Services",
            "Subcategory": "Request Wiring Setup/Change",
            "Service": "End User Services",
            "Keywords": "disconnect",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Request"
        },
        {
            "S.No": "2111",
            "Category": "Voice Services",
            "Subcategory": "Request Wiring Setup/Change",
            "Service": "End User Services",
            "Keywords": "line",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Request"
        },
        {
            "S.No": "2188",
            "Category": "Voice Services",
            "Subcategory": "Request Wiring Setup/Change",
            "Service": "End User Services",
            "Keywords": "calero disconnect",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Request"
        },
        {
            "S.No": "2189",
            "Category": "Voice Services",
            "Subcategory": "Request Wiring Setup/Change",
            "Service": "End User Services",
            "Keywords": "disconnect phone",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Request"
        },
        {
            "S.No": "2190",
            "Category": "Voice Services",
            "Subcategory": "Request Wiring Setup/Change",
            "Service": "End User Services",
            "Keywords": "phone line",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Request"
        },
        {
            "S.No": "2191",
            "Category": "Workflow Automation",
            "Subcategory": "Request Audit Information",
            "Service": "Enabling Services",
            "Keywords": "test",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Request"
        },
        {
            "S.No": "2192",
            "Category": "Workflow Automation",
            "Subcategory": "Request Audit Information",
            "Service": "Enabling Services",
            "Keywords": "py",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Request"
        },
        {
            "S.No": "2193",
            "Category": "Workflow Automation",
            "Subcategory": "Request Audit Information",
            "Service": "Enabling Services",
            "Keywords": "test py",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Request"
        },
        {
            "S.No": "2291",
            "Category": "Workflow Automation",
            "Subcategory": "Report Deployment  Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "promote",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2292",
            "Category": "Workflow Automation",
            "Subcategory": "Report Deployment  Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "scripts",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2293",
            "Category": "Workflow Automation",
            "Subcategory": "Report Deployment  Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "crp",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2294",
            "Category": "Workflow Automation",
            "Subcategory": "Report Deployment  Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "flexdeploy",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2295",
            "Category": "Workflow Automation",
            "Subcategory": "Report Deployment  Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "unable promote",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2296",
            "Category": "Workflow Automation",
            "Subcategory": "Report Deployment  Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "promote scripts",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2297",
            "Category": "Workflow Automation",
            "Subcategory": "Report Deployment  Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "scripts crp",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2298",
            "Category": "Workflow Automation",
            "Subcategory": "Report Deployment  Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "crp using",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2299",
            "Category": "Workflow Automation",
            "Subcategory": "Report Deployment  Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "using flexdeploy",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2300",
            "Category": "Workflow Automation",
            "Subcategory": "Report Deployment  Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "create",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2301",
            "Category": "Workflow Automation",
            "Subcategory": "Report Deployment  Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "delivery",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2302",
            "Category": "Workflow Automation",
            "Subcategory": "Report Deployment  Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "quick",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2303",
            "Category": "Workflow Automation",
            "Subcategory": "Report Deployment  Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "ship",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2304",
            "Category": "Workflow Automation",
            "Subcategory": "Report Deployment  Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "orders",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2305",
            "Category": "Workflow Automation",
            "Subcategory": "Report Deployment  Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "create delivery",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2306",
            "Category": "Workflow Automation",
            "Subcategory": "Report Deployment  Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "delivery quick",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2307",
            "Category": "Workflow Automation",
            "Subcategory": "Report Deployment  Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "quick ship",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2308",
            "Category": "Workflow Automation",
            "Subcategory": "Report Deployment  Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "script",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2309",
            "Category": "Workflow Automation",
            "Subcategory": "Report Deployment  Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "error",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2310",
            "Category": "Workflow Automation",
            "Subcategory": "Report Deployment  Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "unarchive error",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2311",
            "Category": "Workflow Automation",
            "Subcategory": "Report Deployment  Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "fot",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2312",
            "Category": "Workflow Automation",
            "Subcategory": "Report Deployment  Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "schedule",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2313",
            "Category": "Workflow Automation",
            "Subcategory": "Report Deployment  Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "jobs",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2314",
            "Category": "Workflow Automation",
            "Subcategory": "Report Deployment  Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "fot schedule",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2315",
            "Category": "Workflow Automation",
            "Subcategory": "Report Deployment  Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "schedule jobs",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2316",
            "Category": "Workflow Automation",
            "Subcategory": "Report Deployment  Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "issue",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2317",
            "Category": "Workflow Automation",
            "Subcategory": "Report Deployment  Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "edw",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2318",
            "Category": "Workflow Automation",
            "Subcategory": "Report Deployment  Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "flexdeploy issue",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2319",
            "Category": "Workflow Automation",
            "Subcategory": "Report Deployment  Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "issue edw",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2320",
            "Category": "Workflow Automation",
            "Subcategory": "Report Deployment  Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "edw script",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2321",
            "Category": "Workflow Automation",
            "Subcategory": "Report Deployment  Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "fw",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2322",
            "Category": "Workflow Automation",
            "Subcategory": "Report Deployment  Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "screenshot",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2323",
            "Category": "Workflow Automation",
            "Subcategory": "Report Deployment  Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "fw error",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2324",
            "Category": "Workflow Automation",
            "Subcategory": "Report Deployment  Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "error screenshot",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2325",
            "Category": "Workflow Automation",
            "Subcategory": "Report Deployment  Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "heq",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2326",
            "Category": "Workflow Automation",
            "Subcategory": "Report Deployment  Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "file",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2327",
            "Category": "Workflow Automation",
            "Subcategory": "Report Deployment  Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "heq file",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2328",
            "Category": "Workflow Automation",
            "Subcategory": "Report Deployment  Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "file issue",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2329",
            "Category": "Workflow Automation",
            "Subcategory": "Report Deployment  Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "timing",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2330",
            "Category": "Workflow Automation",
            "Subcategory": "Report Deployment  Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "docu_",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2331",
            "Category": "Workflow Automation",
            "Subcategory": "Report Deployment  Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "hr",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2332",
            "Category": "Workflow Automation",
            "Subcategory": "Report Deployment  Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": " adp",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2333",
            "Category": "Workflow Automation",
            "Subcategory": "Report Deployment  Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "_adp_reporting_monday",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2334",
            "Category": "Workflow Automation",
            "Subcategory": "Report Deployment  Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "timing docu_",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2335",
            "Category": "Workflow Automation",
            "Subcategory": "Report Deployment  Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "docu_ hr",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2336",
            "Category": "Workflow Automation",
            "Subcategory": "Report Deployment  Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "hr adp",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2337",
            "Category": "Workflow Automation",
            "Subcategory": "Report Deployment  Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "adp _adp_reporting_monday",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2338",
            "Category": "Workflow Automation",
            "Subcategory": "Report Deployment  Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "uc",
            "total no description": "11",
            "Weightage": "0.029581821",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2194",
            "Category": "Account Services",
            "Subcategory": "Request Exception",
            "Service": "Security & Access",
            "Keywords": "software",
            "total no description": "10",
            "Weightage": "0.026892564",
            "IncidentType": "Request"
        },
        {
            "S.No": "2195",
            "Category": "Account Services",
            "Subcategory": "Request Exception",
            "Service": "Security & Access",
            "Keywords": "exception",
            "total no description": "10",
            "Weightage": "0.026892564",
            "IncidentType": "Request"
        },
        {
            "S.No": "2196",
            "Category": "Account Services",
            "Subcategory": "Request Exception",
            "Service": "Security & Access",
            "Keywords": "software exception",
            "total no description": "10",
            "Weightage": "0.026892564",
            "IncidentType": "Request"
        },
        {
            "S.No": "2197",
            "Category": "Account Services",
            "Subcategory": "Request Exception",
            "Service": "Security & Access",
            "Keywords": "exception responsibilities",
            "total no description": "10",
            "Weightage": "0.026892564",
            "IncidentType": "Request"
        },
        {
            "S.No": "2198",
            "Category": "Account Services",
            "Subcategory": "Request Exception",
            "Service": "Security & Access",
            "Keywords": " responsibilities request",
            "total no description": "10",
            "Weightage": "0.026892564",
            "IncidentType": "Request"
        },
        {
            "S.No": "2199",
            "Category": "Account Services",
            "Subcategory": "Request Exception",
            "Service": "Security & Access",
            "Keywords": "request master",
            "total no description": "10",
            "Weightage": "0.026892564",
            "IncidentType": "Request"
        },
        {
            "S.No": "2200",
            "Category": "Application DBA",
            "Subcategory": "ERP Request Triage",
            "Service": "Enabling Services",
            "Keywords": "telnet",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Request"
        },
        {
            "S.No": "2201",
            "Category": "Application DBA",
            "Subcategory": "ERP Request Triage",
            "Service": "Enabling Services",
            "Keywords": "ebs",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Request"
        },
        {
            "S.No": "2202",
            "Category": "Application DBA",
            "Subcategory": "ERP Request Triage",
            "Service": "Enabling Services",
            "Keywords": "kill user",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Request"
        },
        {
            "S.No": "2203",
            "Category": "Application DBA",
            "Subcategory": "ERP Request Triage",
            "Service": "Enabling Services",
            "Keywords": "session mitrash",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Request"
        },
        {
            "S.No": "2204",
            "Category": "Application DBA",
            "Subcategory": "ERP Request Triage",
            "Service": "Enabling Services",
            "Keywords": "mitrash ebsprod",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Request"
        },
        {
            "S.No": "2205",
            "Category": "Application DBA",
            "Subcategory": "ERP Request Triage",
            "Service": "Enabling Services",
            "Keywords": "oic",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Request"
        },
        {
            "S.No": "2206",
            "Category": "Application DBA",
            "Subcategory": "ERP Request Triage",
            "Service": "Enabling Services",
            "Keywords": "console",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Request"
        },
        {
            "S.No": "2207",
            "Category": "Application DBA",
            "Subcategory": "ERP Request Triage",
            "Service": "Enabling Services",
            "Keywords": "add users",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Request"
        },
        {
            "S.No": "2208",
            "Category": "Application DBA",
            "Subcategory": "ERP Request Triage",
            "Service": "Enabling Services",
            "Keywords": "users access",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Request"
        },
        {
            "S.No": "2209",
            "Category": "Application DBA",
            "Subcategory": "ERP Request Triage",
            "Service": "Enabling Services",
            "Keywords": "access oic",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Request"
        },
        {
            "S.No": "2210",
            "Category": "Application DBA",
            "Subcategory": "ERP Request Triage",
            "Service": "Enabling Services",
            "Keywords": "oic console",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Request"
        },
        {
            "S.No": "2211",
            "Category": "Application DBA",
            "Subcategory": "ERP Request Triage",
            "Service": "Enabling Services",
            "Keywords": "trendz",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Request"
        },
        {
            "S.No": "2212",
            "Category": "Application DBA",
            "Subcategory": "ERP Request Triage",
            "Service": "Enabling Services",
            "Keywords": "password",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Request"
        },
        {
            "S.No": "2213",
            "Category": "Application DBA",
            "Subcategory": "ERP Request Triage",
            "Service": "Enabling Services",
            "Keywords": "obiprod",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Request"
        },
        {
            "S.No": "2214",
            "Category": "Application DBA",
            "Subcategory": "ERP Request Triage",
            "Service": "Enabling Services",
            "Keywords": "update trendz",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Request"
        },
        {
            "S.No": "2215",
            "Category": "Application DBA",
            "Subcategory": "ERP Request Triage",
            "Service": "Enabling Services",
            "Keywords": "trendz user",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Request"
        },
        {
            "S.No": "2216",
            "Category": "Application DBA",
            "Subcategory": "ERP Request Triage",
            "Service": "Enabling Services",
            "Keywords": "user password",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Request"
        },
        {
            "S.No": "2217",
            "Category": "Application DBA",
            "Subcategory": "ERP Request Triage",
            "Service": "Enabling Services",
            "Keywords": "password expire",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Request"
        },
        {
            "S.No": "2218",
            "Category": "Application DBA",
            "Subcategory": "ERP Request Triage",
            "Service": "Enabling Services",
            "Keywords": "expire obiprod",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Request"
        },
        {
            "S.No": "2219",
            "Category": "Application DBA",
            "Subcategory": "ERP Request Triage",
            "Service": "Enabling Services",
            "Keywords": "link",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Request"
        },
        {
            "S.No": "2220",
            "Category": "Application DBA",
            "Subcategory": "ERP Request Triage",
            "Service": "Enabling Services",
            "Keywords": "mwaprod",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Request"
        },
        {
            "S.No": "2221",
            "Category": "Application DBA",
            "Subcategory": "ERP Request Triage",
            "Service": "Enabling Services",
            "Keywords": "putty",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Request"
        },
        {
            "S.No": "2222",
            "Category": "Application DBA",
            "Subcategory": "ERP Request Triage",
            "Service": "Enabling Services",
            "Keywords": "wanting telnet",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Request"
        },
        {
            "S.No": "2223",
            "Category": "Application DBA",
            "Subcategory": "ERP Request Triage",
            "Service": "Enabling Services",
            "Keywords": "telnet link",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Request"
        },
        {
            "S.No": "2224",
            "Category": "Application DBA",
            "Subcategory": "ERP Request Triage",
            "Service": "Enabling Services",
            "Keywords": "link mwaprod",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Request"
        },
        {
            "S.No": "2225",
            "Category": "Application DBA",
            "Subcategory": "ERP Request Triage",
            "Service": "Enabling Services",
            "Keywords": "mwaprod putty",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Request"
        },
        {
            "S.No": "2226",
            "Category": "Application DBA",
            "Subcategory": "ERP Request Triage",
            "Service": "Enabling Services",
            "Keywords": "notification",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Request"
        },
        {
            "S.No": "2227",
            "Category": "Application DBA",
            "Subcategory": "ERP Request Triage",
            "Service": "Enabling Services",
            "Keywords": "rtr",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Request"
        },
        {
            "S.No": "2228",
            "Category": "Application DBA",
            "Subcategory": "ERP Request Triage",
            "Service": "Enabling Services",
            "Keywords": "customer",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Request"
        },
        {
            "S.No": "2229",
            "Category": "Application DBA",
            "Subcategory": "ERP Request Triage",
            "Service": "Enabling Services",
            "Keywords": "processing",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Request"
        },
        {
            "S.No": "2230",
            "Category": "Application DBA",
            "Subcategory": "ERP Request Triage",
            "Service": "Enabling Services",
            "Keywords": "runid",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Request"
        },
        {
            "S.No": "2231",
            "Category": "Application DBA",
            "Subcategory": "ERP Request Triage",
            "Service": "Enabling Services",
            "Keywords": "fw error",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Request"
        },
        {
            "S.No": "2232",
            "Category": "Application DBA",
            "Subcategory": "ERP Request Triage",
            "Service": "Enabling Services",
            "Keywords": "error notification",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Request"
        },
        {
            "S.No": "2233",
            "Category": "Application DBA",
            "Subcategory": "ERP Request Triage",
            "Service": "Enabling Services",
            "Keywords": "notification rtr",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Request"
        },
        {
            "S.No": "2234",
            "Category": "Application DBA",
            "Subcategory": "ERP Request Triage",
            "Service": "Enabling Services",
            "Keywords": "rtr customer",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Request"
        },
        {
            "S.No": "2235",
            "Category": "Application DBA",
            "Subcategory": "ERP Request Triage",
            "Service": "Enabling Services",
            "Keywords": "customer credit",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Request"
        },
        {
            "S.No": "2236",
            "Category": "Application DBA",
            "Subcategory": "ERP Request Triage",
            "Service": "Enabling Services",
            "Keywords": "credit card",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Request"
        },
        {
            "S.No": "2237",
            "Category": "Application DBA",
            "Subcategory": "ERP Request Triage",
            "Service": "Enabling Services",
            "Keywords": "card processing",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Request"
        },
        {
            "S.No": "2238",
            "Category": "OFM Services",
            "Subcategory": "Request New Product",
            "Service": "OFM Professional Services",
            "Keywords": "product",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Request"
        },
        {
            "S.No": "2239",
            "Category": "OFM Services",
            "Subcategory": "Request Product Update",
            "Service": "OFM Professional Services",
            "Keywords": "mds",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Request"
        },
        {
            "S.No": "2240",
            "Category": "OFM Services",
            "Subcategory": "Request Product Update",
            "Service": "OFM Professional Services",
            "Keywords": "rev",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Request"
        },
        {
            "S.No": "2241",
            "Category": "Systems Administration",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "mnt",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Request"
        },
        {
            "S.No": "2242",
            "Category": "Systems Administration",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "patch",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Request"
        },
        {
            "S.No": "2243",
            "Category": "Systems Administration",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "qa_clone",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Request"
        },
        {
            "S.No": "2244",
            "Category": "Systems Administration",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "setup",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Request"
        },
        {
            "S.No": "2245",
            "Category": "Systems Administration",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "synch",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Request"
        },
        {
            "S.No": "2246",
            "Category": "Systems Administration",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "dev",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Request"
        },
        {
            "S.No": "2247",
            "Category": "Systems Administration",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "prod",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Request"
        },
        {
            "S.No": "2248",
            "Category": "Systems Administration",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "mnt patch",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Request"
        },
        {
            "S.No": "2249",
            "Category": "Systems Administration",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "patch qa_clone",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Request"
        },
        {
            "S.No": "2250",
            "Category": "Systems Administration",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "qa_clone setup",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Request"
        },
        {
            "S.No": "2251",
            "Category": "Systems Administration",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "setup synch",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Request"
        },
        {
            "S.No": "2252",
            "Category": "Systems Administration",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "synch dev",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Request"
        },
        {
            "S.No": "2253",
            "Category": "Systems Administration",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "dev prod",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Request"
        },
        {
            "S.No": "2254",
            "Category": "Systems Administration",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "dmz",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Request"
        },
        {
            "S.No": "2255",
            "Category": "Systems Administration",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "sccm",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Request"
        },
        {
            "S.No": "2256",
            "Category": "Systems Administration",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "client",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Request"
        },
        {
            "S.No": "2257",
            "Category": "Systems Administration",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "fixes",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Request"
        },
        {
            "S.No": "2258",
            "Category": "Systems Administration",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "dmz sccm",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Request"
        },
        {
            "S.No": "2259",
            "Category": "Systems Administration",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "sccm client",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Request"
        },
        {
            "S.No": "2260",
            "Category": "Systems Administration",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "systems",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Request"
        },
        {
            "S.No": "2261",
            "Category": "Systems Administration",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "administration",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Request"
        },
        {
            "S.No": "2262",
            "Category": "Systems Administration",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "systems administration",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Request"
        },
        {
            "S.No": "2263",
            "Category": "Systems Administration",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "microsoft store",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Request"
        },
        {
            "S.No": "2264",
            "Category": "Systems Administration",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "store business",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Request"
        },
        {
            "S.No": "2265",
            "Category": "Systems Administration",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "applications sccm",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Request"
        },
        {
            "S.No": "2266",
            "Category": "Systems Administration",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "memory",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Request"
        },
        {
            "S.No": "2267",
            "Category": "Systems Administration",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "mus",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Request"
        },
        {
            "S.No": "2268",
            "Category": "Systems Administration",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "racdb",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Request"
        },
        {
            "S.No": "2269",
            "Category": "Systems Administration",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "add memory",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Request"
        },
        {
            "S.No": "2270",
            "Category": "Systems Administration",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "memory mus",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Request"
        },
        {
            "S.No": "2271",
            "Category": "Systems Administration",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "mus racdb",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Request"
        },
        {
            "S.No": "2272",
            "Category": "Systems Administration",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "racdb mus",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Request"
        },
        {
            "S.No": "2273",
            "Category": "Systems Administration",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "peer",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Request"
        },
        {
            "S.No": "2274",
            "Category": "Systems Administration",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "review",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Request"
        },
        {
            "S.No": "2275",
            "Category": "Systems Administration",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "netbackup",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Request"
        },
        {
            "S.No": "2276",
            "Category": "Systems Administration",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "documentation",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Request"
        },
        {
            "S.No": "2277",
            "Category": "Systems Administration",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "peer review",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Request"
        },
        {
            "S.No": "2278",
            "Category": "Systems Administration",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "review netbackup",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Request"
        },
        {
            "S.No": "2279",
            "Category": "Systems Administration",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "netbackup documentation",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Request"
        },
        {
            "S.No": "2280",
            "Category": "Systems Administration",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "ram",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Request"
        },
        {
            "S.No": "2281",
            "Category": "Systems Administration",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "mushht",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Request"
        },
        {
            "S.No": "2282",
            "Category": "Systems Administration",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "dwhdb",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Request"
        },
        {
            "S.No": "2283",
            "Category": "Systems Administration",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "add ram",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Request"
        },
        {
            "S.No": "2284",
            "Category": "Systems Administration",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "ram mushht",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Request"
        },
        {
            "S.No": "2285",
            "Category": "Systems Administration",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "mushht dwhdb",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Request"
        },
        {
            "S.No": "2286",
            "Category": "Systems Administration",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "krnap",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Request"
        },
        {
            "S.No": "2287",
            "Category": "Systems Administration",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "need access",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Request"
        },
        {
            "S.No": "2348",
            "Category": "Account Services",
            "Subcategory": "Report Issue",
            "Service": "Security & Access",
            "Keywords": "onguard",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2349",
            "Category": "Account Services",
            "Subcategory": "Report Issue",
            "Service": "Security & Access",
            "Keywords": "onguard access",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2350",
            "Category": "Account Services",
            "Subcategory": "Report Issue",
            "Service": "Security & Access",
            "Keywords": "epm",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2351",
            "Category": "Account Services",
            "Subcategory": "Report Issue",
            "Service": "Security & Access",
            "Keywords": "blocking",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2352",
            "Category": "Account Services",
            "Subcategory": "Report Issue",
            "Service": "Security & Access",
            "Keywords": "ebs",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2353",
            "Category": "Account Services",
            "Subcategory": "Report Issue",
            "Service": "Security & Access",
            "Keywords": "epm blocking",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2354",
            "Category": "Account Services",
            "Subcategory": "Report Issue",
            "Service": "Security & Access",
            "Keywords": "blocking ebs",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2355",
            "Category": "Account Services",
            "Subcategory": "Report Issue",
            "Service": "Security & Access",
            "Keywords": "scanner",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2356",
            "Category": "Account Services",
            "Subcategory": "Report Issue",
            "Service": "Security & Access",
            "Keywords": "scanner log",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2357",
            "Category": "Account Services",
            "Subcategory": "Report Issue",
            "Service": "Security & Access",
            "Keywords": "phone",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2358",
            "Category": "Account Services",
            "Subcategory": "Report Issue",
            "Service": "Security & Access",
            "Keywords": "number",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2359",
            "Category": "Account Services",
            "Subcategory": "Report Issue",
            "Service": "Security & Access",
            "Keywords": "account",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2360",
            "Category": "Account Services",
            "Subcategory": "Report Issue",
            "Service": "Security & Access",
            "Keywords": "needs phone",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2361",
            "Category": "Account Services",
            "Subcategory": "Report Issue",
            "Service": "Security & Access",
            "Keywords": "phone number",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2362",
            "Category": "Account Services",
            "Subcategory": "Report Issue",
            "Service": "Security & Access",
            "Keywords": "number added",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2363",
            "Category": "Account Services",
            "Subcategory": "Report Issue",
            "Service": "Security & Access",
            "Keywords": "added ad",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2364",
            "Category": "Account Services",
            "Subcategory": "Report Issue",
            "Service": "Security & Access",
            "Keywords": "password",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2365",
            "Category": "Account Services",
            "Subcategory": "Report Issue",
            "Service": "Security & Access",
            "Keywords": "unable change",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2366",
            "Category": "Account Services",
            "Subcategory": "Report Issue",
            "Service": "Security & Access",
            "Keywords": "change password",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2367",
            "Category": "Account Services",
            "Subcategory": "Report Issue",
            "Service": "Security & Access",
            "Keywords": "password qa",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2368",
            "Category": "Account Services",
            "Subcategory": "Report Issue",
            "Service": "Security & Access",
            "Keywords": "veritas",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2369",
            "Category": "Account Services",
            "Subcategory": "Report Issue",
            "Service": "Security & Access",
            "Keywords": "connect veritas",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2370",
            "Category": "Account Services",
            "Subcategory": "Report Issue",
            "Service": "Security & Access",
            "Keywords": "username",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2371",
            "Category": "Account Services",
            "Subcategory": "Report Issue",
            "Service": "Security & Access",
            "Keywords": "needs verify",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2372",
            "Category": "Account Services",
            "Subcategory": "Report Issue",
            "Service": "Security & Access",
            "Keywords": "verify username",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2373",
            "Category": "Account Services",
            "Subcategory": "Report Issue",
            "Service": "Security & Access",
            "Keywords": "locks",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2374",
            "Category": "Account Services",
            "Subcategory": "Report Issue",
            "Service": "Security & Access",
            "Keywords": "elyj",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2375",
            "Category": "Account Services",
            "Subcategory": "Report Issue",
            "Service": "Security & Access",
            "Keywords": "constant account",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2376",
            "Category": "Account Services",
            "Subcategory": "Report Issue",
            "Service": "Security & Access",
            "Keywords": "account locks",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2377",
            "Category": "Account Services",
            "Subcategory": "Report Issue",
            "Service": "Security & Access",
            "Keywords": "locks elyj",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2378",
            "Category": "Account Services",
            "Subcategory": "Report Issue",
            "Service": "Security & Access",
            "Keywords": "logged",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2379",
            "Category": "Account Services",
            "Subcategory": "Report Issue",
            "Service": "Security & Access",
            "Keywords": "adp",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2380",
            "Category": "Account Services",
            "Subcategory": "Report Issue",
            "Service": "Security & Access",
            "Keywords": "getting logged",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2381",
            "Category": "Account Services",
            "Subcategory": "Report Issue",
            "Service": "Security & Access",
            "Keywords": "logged adp",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2382",
            "Category": "Application DBA",
            "Subcategory": "ERP Issues Triage",
            "Service": "Enabling Services",
            "Keywords": "requests stuck",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2383",
            "Category": "Application DBA",
            "Subcategory": "ERP Issues Triage",
            "Service": "Enabling Services",
            "Keywords": "stuck running",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2384",
            "Category": "Application DBA",
            "Subcategory": "ERP Issues Triage",
            "Service": "Enabling Services",
            "Keywords": "running state",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2385",
            "Category": "Application DBA",
            "Subcategory": "ERP Issues Triage",
            "Service": "Enabling Services",
            "Keywords": "packout",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2386",
            "Category": "Application DBA",
            "Subcategory": "ERP Issues Triage",
            "Service": "Enabling Services",
            "Keywords": "station",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2387",
            "Category": "Application DBA",
            "Subcategory": "ERP Issues Triage",
            "Service": "Enabling Services",
            "Keywords": "remotefault",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2388",
            "Category": "Application DBA",
            "Subcategory": "ERP Issues Triage",
            "Service": "Enabling Services",
            "Keywords": "packout station",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2389",
            "Category": "Application DBA",
            "Subcategory": "ERP Issues Triage",
            "Service": "Enabling Services",
            "Keywords": "station said",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2390",
            "Category": "Application DBA",
            "Subcategory": "ERP Issues Triage",
            "Service": "Enabling Services",
            "Keywords": "said remotefault",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2391",
            "Category": "Application DBA",
            "Subcategory": "ERP Issues Triage",
            "Service": "Enabling Services",
            "Keywords": "station error",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2392",
            "Category": "Application DBA",
            "Subcategory": "ERP Issues Triage",
            "Service": "Enabling Services",
            "Keywords": "error remotefault",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2393",
            "Category": "Application DBA",
            "Subcategory": "ERP Issues Triage",
            "Service": "Enabling Services",
            "Keywords": "instance",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2394",
            "Category": "Application DBA",
            "Subcategory": "ERP Issues Triage",
            "Service": "Enabling Services",
            "Keywords": "additional information",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2395",
            "Category": "Application DBA",
            "Subcategory": "ERP Issues Triage",
            "Service": "Enabling Services",
            "Keywords": "information ebscrp",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2396",
            "Category": "Application DBA",
            "Subcategory": "ERP Issues Triage",
            "Service": "Enabling Services",
            "Keywords": "ebscrp instance",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2397",
            "Category": "Application DBA",
            "Subcategory": "ERP Issues Triage",
            "Service": "Enabling Services",
            "Keywords": "instance end",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2398",
            "Category": "Application DBA",
            "Subcategory": "ERP Issues Triage",
            "Service": "Enabling Services",
            "Keywords": "ebstot",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2399",
            "Category": "Application DBA",
            "Subcategory": "ERP Issues Triage",
            "Service": "Enabling Services",
            "Keywords": "ebstot opening",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2400",
            "Category": "Application DBA",
            "Subcategory": "ERP Issues Triage",
            "Service": "Enabling Services",
            "Keywords": "barnhartb",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2401",
            "Category": "Application DBA",
            "Subcategory": "ERP Issues Triage",
            "Service": "Enabling Services",
            "Keywords": "ebsprod",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2402",
            "Category": "Application DBA",
            "Subcategory": "ERP Issues Triage",
            "Service": "Enabling Services",
            "Keywords": "database",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2403",
            "Category": "Application DBA",
            "Subcategory": "ERP Issues Triage",
            "Service": "Enabling Services",
            "Keywords": "remove barnhartb",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2404",
            "Category": "Application DBA",
            "Subcategory": "ERP Issues Triage",
            "Service": "Enabling Services",
            "Keywords": "barnhartb ebsprod",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2405",
            "Category": "Application DBA",
            "Subcategory": "ERP Issues Triage",
            "Service": "Enabling Services",
            "Keywords": "ebsprod database",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2406",
            "Category": "Application DBA",
            "Subcategory": "ERP Issues Triage",
            "Service": "Enabling Services",
            "Keywords": "transactions",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2407",
            "Category": "Application DBA",
            "Subcategory": "ERP Issues Triage",
            "Service": "Enabling Services",
            "Keywords": "pending transactions",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2408",
            "Category": "Application DBA",
            "Subcategory": "ERP Issues Triage",
            "Service": "Enabling Services",
            "Keywords": "physical",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2409",
            "Category": "Application DBA",
            "Subcategory": "ERP Issues Triage",
            "Service": "Enabling Services",
            "Keywords": "inventory",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2410",
            "Category": "Application DBA",
            "Subcategory": "ERP Issues Triage",
            "Service": "Enabling Services",
            "Keywords": "physical inventory",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2411",
            "Category": "Application DBA",
            "Subcategory": "ERP Issues Triage",
            "Service": "Enabling Services",
            "Keywords": "inventory issue",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2412",
            "Category": "Application DBA",
            "Subcategory": "ERP Issues Triage",
            "Service": "Enabling Services",
            "Keywords": "ebs",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2413",
            "Category": "Application DBA",
            "Subcategory": "ERP Issues Triage",
            "Service": "Enabling Services",
            "Keywords": "sup",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2414",
            "Category": "Application DBA",
            "Subcategory": "ERP Issues Triage",
            "Service": "Enabling Services",
            "Keywords": "ebs sup",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2415",
            "Category": "Application DBA",
            "Subcategory": "ERP Issues Triage",
            "Service": "Enabling Services",
            "Keywords": "sup instance",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2416",
            "Category": "Application DBA",
            "Subcategory": "ERP Issues Triage",
            "Service": "Enabling Services",
            "Keywords": "maintenance",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2417",
            "Category": "Application DBA",
            "Subcategory": "ERP Issues Triage",
            "Service": "Enabling Services",
            "Keywords": "period",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2418",
            "Category": "Application DBA",
            "Subcategory": "ERP Issues Triage",
            "Service": "Enabling Services",
            "Keywords": "couldn ebs",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2457",
            "Category": "BI - Business Reporting",
            "Subcategory": "Report Issue or Outage",
            "Service": "End User Services",
            "Keywords": "power",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2458",
            "Category": "Business Reporting",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "dac",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2459",
            "Category": "Business Reporting",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "notification",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2460",
            "Category": "Business Reporting",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "etl",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2461",
            "Category": "Business Reporting",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "run",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2462",
            "Category": "Business Reporting",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "dac notification",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2463",
            "Category": "Business Reporting",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "notification failed",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2464",
            "Category": "Business Reporting",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "failed status",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2465",
            "Category": "Business Reporting",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "status process",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2466",
            "Category": "Business Reporting",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "etl run",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2467",
            "Category": "Business Reporting",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "flag sales",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2468",
            "Category": "Business Reporting",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "priority",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2469",
            "Category": "Business Reporting",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "cognos",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2470",
            "Category": "Business Reporting",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "high priority",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2471",
            "Category": "Business Reporting",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "priority cognos",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2472",
            "Category": "Business Reporting",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "cognos error",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2473",
            "Category": "Business Reporting",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "fields",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2474",
            "Category": "Business Reporting",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "bi",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2475",
            "Category": "Business Reporting",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "xactly",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2476",
            "Category": "Business Reporting",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "query",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2477",
            "Category": "Business Reporting",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "additional fields",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2478",
            "Category": "Business Reporting",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "fields bi",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2479",
            "Category": "Business Reporting",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "bi xactly",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2480",
            "Category": "Business Reporting",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "xactly query",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2481",
            "Category": "Business Reporting",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "cogp",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2482",
            "Category": "Business Reporting",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "costs updates",
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            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2483",
            "Category": "Business Reporting",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "updates showing",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2484",
            "Category": "Business Reporting",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "showing cogp",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2485",
            "Category": "Business Reporting",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "flex",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2486",
            "Category": "Business Reporting",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "cell",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2487",
            "Category": "Business Reporting",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "parametric",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2488",
            "Category": "Business Reporting",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "bi pick",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2489",
            "Category": "Business Reporting",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "pick list",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2490",
            "Category": "Business Reporting",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "list flex",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2491",
            "Category": "Business Reporting",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "flex cell",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2492",
            "Category": "Business Reporting",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "cell parametric",
            "total no description": "10",
            "Weightage": "0.026891841",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2452",
            "Category": "Procure to Pay",
            "Subcategory": "Request Application Assistance",
            "Service": "IT Professional Services",
            "Keywords": "data",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Request"
        },
        {
            "S.No": "2453",
            "Category": "Procure to Pay",
            "Subcategory": "Request Application Assistance",
            "Service": "IT Professional Services",
            "Keywords": "extract",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Request"
        },
        {
            "S.No": "2454",
            "Category": "Procure to Pay",
            "Subcategory": "Request Application Assistance",
            "Service": "IT Professional Services",
            "Keywords": "ebs",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Request"
        },
        {
            "S.No": "2455",
            "Category": "Procure to Pay",
            "Subcategory": "Request Application Assistance",
            "Service": "IT Professional Services",
            "Keywords": "fw data",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Request"
        },
        {
            "S.No": "2456",
            "Category": "Procure to Pay",
            "Subcategory": "Request Application Assistance",
            "Service": "IT Professional Services",
            "Keywords": "data extract",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Request"
        },
        {
            "S.No": "2493",
            "Category": "Procure to Pay",
            "Subcategory": "Request Application Assistance",
            "Service": "IT Professional Services",
            "Keywords": "extract ebs",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Request"
        },
        {
            "S.No": "2494",
            "Category": "Security",
            "Subcategory": "Request Proxy Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "whitelist",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Request"
        },
        {
            "S.No": "2495",
            "Category": "Security",
            "Subcategory": "Request Proxy Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "proxy",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Request"
        },
        {
            "S.No": "2496",
            "Category": "Security",
            "Subcategory": "Request Proxy Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "cloud",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Request"
        },
        {
            "S.No": "2497",
            "Category": "Security",
            "Subcategory": "Request Proxy Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "network",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Request"
        },
        {
            "S.No": "2498",
            "Category": "Security",
            "Subcategory": "Request Proxy Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "cloudinary",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Request"
        },
        {
            "S.No": "2499",
            "Category": "Security",
            "Subcategory": "Request Proxy Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "loaded",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Request"
        },
        {
            "S.No": "2500",
            "Category": "Security",
            "Subcategory": "Request Proxy Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "production issue",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Request"
        },
        {
            "S.No": "2501",
            "Category": "Security",
            "Subcategory": "Request Proxy Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "issue office",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Request"
        },
        {
            "S.No": "2502",
            "Category": "Security",
            "Subcategory": "Request Proxy Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "office vpn",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Request"
        },
        {
            "S.No": "2503",
            "Category": "Security",
            "Subcategory": "Request Proxy Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "vpn network",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Request"
        },
        {
            "S.No": "2504",
            "Category": "Security",
            "Subcategory": "Request Proxy Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "network whitelist",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Request"
        },
        {
            "S.No": "2505",
            "Category": "Security",
            "Subcategory": "Request Proxy Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "whitelist hostname",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Request"
        },
        {
            "S.No": "2506",
            "Category": "Security",
            "Subcategory": "Request Proxy Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "hostname server",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Request"
        },
        {
            "S.No": "2507",
            "Category": "Security",
            "Subcategory": "Request Proxy Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "server content",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Request"
        },
        {
            "S.No": "2508",
            "Category": "Security",
            "Subcategory": "Request Proxy Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "content cloudinary",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Request"
        },
        {
            "S.No": "2509",
            "Category": "Security",
            "Subcategory": "Request Proxy Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "cloudinary cloudinary",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Request"
        },
        {
            "S.No": "2510",
            "Category": "Security",
            "Subcategory": "Request Proxy Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "cloudinary com",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Request"
        },
        {
            "S.No": "2511",
            "Category": "Security",
            "Subcategory": "Request Proxy Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "com css",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Request"
        },
        {
            "S.No": "2512",
            "Category": "Security",
            "Subcategory": "Request Proxy Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "css libraries",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Request"
        },
        {
            "S.No": "2513",
            "Category": "Security",
            "Subcategory": "Request Proxy Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "libraries loaded",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Request"
        },
        {
            "S.No": "2514",
            "Category": "Security",
            "Subcategory": "Request Proxy Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "bypass",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Request"
        },
        {
            "S.No": "2515",
            "Category": "Security",
            "Subcategory": "Request Proxy Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "anse",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Request"
        },
        {
            "S.No": "2516",
            "Category": "Security",
            "Subcategory": "Request Proxy Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "agent",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Request"
        },
        {
            "S.No": "2517",
            "Category": "Security",
            "Subcategory": "Request Proxy Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "adm",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Request"
        },
        {
            "S.No": "2518",
            "Category": "Security",
            "Subcategory": "Request Proxy Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "add proxy",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Request"
        },
        {
            "S.No": "2519",
            "Category": "Security",
            "Subcategory": "Request Proxy Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "proxy bypass",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Request"
        },
        {
            "S.No": "2520",
            "Category": "Security",
            "Subcategory": "Request Proxy Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "bypass anse",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Request"
        },
        {
            "S.No": "2521",
            "Category": "Security",
            "Subcategory": "Request Proxy Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "anse agent",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Request"
        },
        {
            "S.No": "2522",
            "Category": "Security",
            "Subcategory": "Request Proxy Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "agent adm",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Request"
        },
        {
            "S.No": "2523",
            "Category": "Security",
            "Subcategory": "Request Proxy Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "adm cloud",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Request"
        },
        {
            "S.No": "2524",
            "Category": "Security",
            "Subcategory": "Request Proxy Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "cloud com",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Request"
        },
        {
            "S.No": "2525",
            "Category": "Security",
            "Subcategory": "Request Proxy Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "internet",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Request"
        },
        {
            "S.No": "2526",
            "Category": "Security",
            "Subcategory": "Request Proxy Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "ansible",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Request"
        },
        {
            "S.No": "2527",
            "Category": "Security",
            "Subcategory": "Request Proxy Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "tower",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Request"
        },
        {
            "S.No": "2528",
            "Category": "Security",
            "Subcategory": "Request Proxy Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "docker",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Request"
        },
        {
            "S.No": "2529",
            "Category": "Security",
            "Subcategory": "Request Proxy Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "internet access",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Request"
        },
        {
            "S.No": "2530",
            "Category": "Security",
            "Subcategory": "Request Proxy Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "access needed",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Request"
        },
        {
            "S.No": "2531",
            "Category": "Security",
            "Subcategory": "Request Proxy Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "needed install",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Request"
        },
        {
            "S.No": "2532",
            "Category": "Security",
            "Subcategory": "Request Proxy Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "install ansible",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Request"
        },
        {
            "S.No": "2533",
            "Category": "Security",
            "Subcategory": "Request Proxy Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "ansible tower",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Request"
        },
        {
            "S.No": "2534",
            "Category": "Security",
            "Subcategory": "Request Proxy Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "tower docker",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Request"
        },
        {
            "S.No": "2535",
            "Category": "Security",
            "Subcategory": "Request Proxy Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "docker install",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Request"
        },
        {
            "S.No": "2536",
            "Category": "Security",
            "Subcategory": "Request Proxy Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "cherwellmobile",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Request"
        },
        {
            "S.No": "2537",
            "Category": "Security",
            "Subcategory": "Request Proxy Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "proxy errors",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Request"
        },
        {
            "S.No": "2538",
            "Category": "Server",
            "Subcategory": "Request Hardware Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "logical",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Request"
        },
        {
            "S.No": "2539",
            "Category": "Server",
            "Subcategory": "Request Hardware Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "disk",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Request"
        },
        {
            "S.No": "2540",
            "Category": "Server",
            "Subcategory": "Request Hardware Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "space",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Request"
        },
        {
            "S.No": "2541",
            "Category": "Server",
            "Subcategory": "Request Hardware Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "low",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Request"
        },
        {
            "S.No": "2542",
            "Category": "Server",
            "Subcategory": "Request Hardware Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "mtphht",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Request"
        },
        {
            "S.No": "2543",
            "Category": "Order Management",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "products",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2544",
            "Category": "Order Management",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "lowes",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2545",
            "Category": "Order Management",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "account",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2546",
            "Category": "Order Management",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "removal products",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2547",
            "Category": "Order Management",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "products lowes",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2548",
            "Category": "Order Management",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "lowes account",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2549",
            "Category": "Order Management",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "gfr",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2550",
            "Category": "Order Management",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "source",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2551",
            "Category": "Order Management",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "gfr source",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2552",
            "Category": "Order Management",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "gfr did",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2553",
            "Category": "Order Management",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "did source",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2554",
            "Category": "Order Management",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "workflow",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2555",
            "Category": "Order Management",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "workflow error",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2556",
            "Category": "Order Management",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "service",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2557",
            "Category": "Order Management",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "getsmooshedoptions",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2558",
            "Category": "Order Management",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "extension",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2559",
            "Category": "Order Management",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "int_otc_om_",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2560",
            "Category": "Order Management",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "deployed",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2561",
            "Category": "Order Management",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "uat",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2562",
            "Category": "Order Management",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "instance",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2563",
            "Category": "Order Management",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "make sure",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2564",
            "Category": "Order Management",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "web service",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2565",
            "Category": "Order Management",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "service getsmooshedoptions",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2566",
            "Category": "Order Management",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "getsmooshedoptions extension",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2567",
            "Category": "Order Management",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "extension int_otc_om_",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2568",
            "Category": "Order Management",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "int_otc_om_ deployed",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2569",
            "Category": "Order Management",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "deployed uat",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2570",
            "Category": "Order Management",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "uat instance",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2571",
            "Category": "Order Management",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "retry",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2572",
            "Category": "Order Management",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "oeoh",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2573",
            "Category": "Order Management",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "retry oeoh",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2574",
            "Category": "Order Management",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "oeoh workflow",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2575",
            "Category": "Order Management",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "ebs",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2576",
            "Category": "Order Management",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "systems",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2577",
            "Category": "Order Management",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "gfr ebs",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2578",
            "Category": "Order Management",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "ebs systems",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2579",
            "Category": "Order Management",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "systems flow",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2580",
            "Category": "Server",
            "Subcategory": "Request Hardware Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "ftvap",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Request"
        },
        {
            "S.No": "2581",
            "Category": "Server",
            "Subcategory": "Request Hardware Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "honi",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Request"
        },
        {
            "S.No": "2582",
            "Category": "Server",
            "Subcategory": "Request Hardware Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "com",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Request"
        },
        {
            "S.No": "2583",
            "Category": "Server",
            "Subcategory": "Request Hardware Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "new alert",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Request"
        },
        {
            "S.No": "2584",
            "Category": "Server",
            "Subcategory": "Request Hardware Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "alert logical",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Request"
        },
        {
            "S.No": "2585",
            "Category": "Server",
            "Subcategory": "Request Hardware Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "logical disk",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Request"
        },
        {
            "S.No": "2586",
            "Category": "Server",
            "Subcategory": "Request Hardware Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "disk free",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Request"
        },
        {
            "S.No": "2587",
            "Category": "Server",
            "Subcategory": "Request Hardware Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "free space",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Request"
        },
        {
            "S.No": "2588",
            "Category": "Server",
            "Subcategory": "Request Hardware Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "space low",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Request"
        },
        {
            "S.No": "2589",
            "Category": "Server",
            "Subcategory": "Request Hardware Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "low mtphht",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Request"
        },
        {
            "S.No": "2590",
            "Category": "Server",
            "Subcategory": "Request Hardware Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "mtphht ftvap",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Request"
        },
        {
            "S.No": "2591",
            "Category": "Server",
            "Subcategory": "Request Hardware Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "ftvap honi",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Request"
        },
        {
            "S.No": "2592",
            "Category": "Server",
            "Subcategory": "Request Hardware Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "honi com",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Request"
        },
        {
            "S.No": "2593",
            "Category": "Server",
            "Subcategory": "Request Hardware Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "servers",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Request"
        },
        {
            "S.No": "2594",
            "Category": "Server",
            "Subcategory": "Request Hardware Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "waste physical",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Request"
        },
        {
            "S.No": "2595",
            "Category": "Server",
            "Subcategory": "Request Hardware Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "mus",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Request"
        },
        {
            "S.No": "2596",
            "Category": "Server",
            "Subcategory": "Request Hardware Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "add",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Request"
        },
        {
            "S.No": "2597",
            "Category": "Server",
            "Subcategory": "Request Hardware Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "add disk",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Request"
        },
        {
            "S.No": "2598",
            "Category": "Server",
            "Subcategory": "Request Hardware Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "disk space",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Request"
        },
        {
            "S.No": "2599",
            "Category": "Server",
            "Subcategory": "Request Hardware Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "space server",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Request"
        },
        {
            "S.No": "2600",
            "Category": "Server",
            "Subcategory": "Request Hardware Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "barap",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Request"
        },
        {
            "S.No": "2601",
            "Category": "Server",
            "Subcategory": "Request Hardware Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "low mus",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Request"
        },
        {
            "S.No": "2602",
            "Category": "Server",
            "Subcategory": "Request Hardware Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "mus barap",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Request"
        },
        {
            "S.No": "2603",
            "Category": "Server",
            "Subcategory": "Request Hardware Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "barap honi",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Request"
        },
        {
            "S.No": "2604",
            "Category": "Server",
            "Subcategory": "Request Hardware Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "increase",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Request"
        },
        {
            "S.No": "2605",
            "Category": "Server",
            "Subcategory": "Request Hardware Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "memory",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Request"
        },
        {
            "S.No": "2606",
            "Category": "Server",
            "Subcategory": "Request Hardware Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "mxmin",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Request"
        },
        {
            "S.No": "2607",
            "Category": "Server",
            "Subcategory": "Request Hardware Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "increase memory",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Request"
        },
        {
            "S.No": "2608",
            "Category": "Server",
            "Subcategory": "Request Hardware Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "memory mus",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Request"
        },
        {
            "S.No": "2609",
            "Category": "Server",
            "Subcategory": "Request Hardware Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "mus mxmin",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Request"
        },
        {
            "S.No": "2610",
            "Category": "Server",
            "Subcategory": "Request Hardware Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "losing",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Request"
        },
        {
            "S.No": "2611",
            "Category": "Server",
            "Subcategory": "Request Hardware Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "suction",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Request"
        },
        {
            "S.No": "2612",
            "Category": "Server",
            "Subcategory": "Request Hardware Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "alarm ac",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Request"
        },
        {
            "S.No": "2613",
            "Category": "Server",
            "Subcategory": "Request Hardware Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "ac unit",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Request"
        },
        {
            "S.No": "2614",
            "Category": "Server",
            "Subcategory": "Request Hardware Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "unit losing",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Request"
        },
        {
            "S.No": "2615",
            "Category": "Server",
            "Subcategory": "Request Hardware Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "losing suction",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Request"
        },
        {
            "S.No": "2616",
            "Category": "Server",
            "Subcategory": "Request Hardware Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "nashville",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Request"
        },
        {
            "S.No": "2617",
            "Category": "Server",
            "Subcategory": "Request Hardware Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "timeclock",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Request"
        },
        {
            "S.No": "2618",
            "Category": "Server",
            "Subcategory": "Request Hardware Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "kronos",
            "total no description": "9",
            "Weightage": "0.024203308",
            "IncidentType": "Request"
        },
        {
            "S.No": "2288",
            "Category": "Application DBA",
            "Subcategory": "Request Database Refresh",
            "Service": "Enabling Services",
            "Keywords": "database",
            "total no description": "9",
            "Weightage": "0.024202657",
            "IncidentType": "Request"
        },
        {
            "S.No": "2289",
            "Category": "Application DBA",
            "Subcategory": "Request Database Refresh",
            "Service": "Enabling Services",
            "Keywords": "database refresh",
            "total no description": "9",
            "Weightage": "0.024202657",
            "IncidentType": "Request"
        },
        {
            "S.No": "2290",
            "Category": "Computing Devices",
            "Subcategory": "Request Accessories/Peripherals",
            "Service": "End User Services",
            "Keywords": "order",
            "total no description": "9",
            "Weightage": "0.024202657",
            "IncidentType": "Request"
        },
        {
            "S.No": "2339",
            "Category": "Computing Devices",
            "Subcategory": "Request Accessories/Peripherals",
            "Service": "End User Services",
            "Keywords": "try buy",
            "total no description": "9",
            "Weightage": "0.024202657",
            "IncidentType": "Request"
        },
        {
            "S.No": "2340",
            "Category": "Computing Devices",
            "Subcategory": "Request Accessories/Peripherals",
            "Service": "End User Services",
            "Keywords": "buy following",
            "total no description": "9",
            "Weightage": "0.024202657",
            "IncidentType": "Request"
        },
        {
            "S.No": "2341",
            "Category": "Computing Devices",
            "Subcategory": "Request Accessories/Peripherals",
            "Service": "End User Services",
            "Keywords": "following mac",
            "total no description": "9",
            "Weightage": "0.024202657",
            "IncidentType": "Request"
        },
        {
            "S.No": "2342",
            "Category": "Computing Devices",
            "Subcategory": "Request Accessories/Peripherals",
            "Service": "End User Services",
            "Keywords": "mac compactable",
            "total no description": "9",
            "Weightage": "0.024202657",
            "IncidentType": "Request"
        },
        {
            "S.No": "2343",
            "Category": "Computing Devices",
            "Subcategory": "Request Accessories/Peripherals",
            "Service": "End User Services",
            "Keywords": "compactable dock",
            "total no description": "9",
            "Weightage": "0.024202657",
            "IncidentType": "Request"
        },
        {
            "S.No": "2344",
            "Category": "Computing Devices",
            "Subcategory": "Request Accessories/Peripherals",
            "Service": "End User Services",
            "Keywords": "information",
            "total no description": "9",
            "Weightage": "0.024202657",
            "IncidentType": "Request"
        },
        {
            "S.No": "2345",
            "Category": "Computing Devices",
            "Subcategory": "Request Accessories/Peripherals",
            "Service": "End User Services",
            "Keywords": "display",
            "total no description": "9",
            "Weightage": "0.024202657",
            "IncidentType": "Request"
        },
        {
            "S.No": "2346",
            "Category": "Computing Devices",
            "Subcategory": "Request Accessories/Peripherals",
            "Service": "End User Services",
            "Keywords": "port",
            "total no description": "9",
            "Weightage": "0.024202657",
            "IncidentType": "Request"
        },
        {
            "S.No": "2347",
            "Category": "Computing Devices",
            "Subcategory": "Request Accessories/Peripherals",
            "Service": "End User Services",
            "Keywords": "display port",
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            "Weightage": "0.024202657",
            "IncidentType": "Request"
        },
        {
            "S.No": "2419",
            "Category": "Computing Devices",
            "Subcategory": "Request Accessories/Peripherals",
            "Service": "End User Services",
            "Keywords": "printer",
            "total no description": "9",
            "Weightage": "0.024202657",
            "IncidentType": "Request"
        },
        {
            "S.No": "2420",
            "Category": "Computing Devices",
            "Subcategory": "Request Accessories/Peripherals",
            "Service": "End User Services",
            "Keywords": "mounting",
            "total no description": "9",
            "Weightage": "0.024202657",
            "IncidentType": "Request"
        },
        {
            "S.No": "2421",
            "Category": "Computing Devices",
            "Subcategory": "Request Accessories/Peripherals",
            "Service": "End User Services",
            "Keywords": "logitech tap",
            "total no description": "9",
            "Weightage": "0.024202657",
            "IncidentType": "Request"
        },
        {
            "S.No": "2422",
            "Category": "Computing Devices",
            "Subcategory": "Request Accessories/Peripherals",
            "Service": "End User Services",
            "Keywords": "tap mount",
            "total no description": "9",
            "Weightage": "0.024202657",
            "IncidentType": "Request"
        },
        {
            "S.No": "2423",
            "Category": "Computing Devices",
            "Subcategory": "Request Accessories/Peripherals",
            "Service": "End User Services",
            "Keywords": "mount video",
            "total no description": "9",
            "Weightage": "0.024202657",
            "IncidentType": "Request"
        },
        {
            "S.No": "2424",
            "Category": "Computing Devices",
            "Subcategory": "Request Accessories/Peripherals",
            "Service": "End User Services",
            "Keywords": "video conferencing",
            "total no description": "9",
            "Weightage": "0.024202657",
            "IncidentType": "Request"
        },
        {
            "S.No": "2425",
            "Category": "Computing Devices",
            "Subcategory": "Request Accessories/Peripherals",
            "Service": "End User Services",
            "Keywords": "conferencing controller",
            "total no description": "9",
            "Weightage": "0.024202657",
            "IncidentType": "Request"
        },
        {
            "S.No": "2426",
            "Category": "Computing Devices",
            "Subcategory": "Request Accessories/Peripherals",
            "Service": "End User Services",
            "Keywords": "controller mounting",
            "total no description": "9",
            "Weightage": "0.024202657",
            "IncidentType": "Request"
        },
        {
            "S.No": "2427",
            "Category": "Computing Devices",
            "Subcategory": "Request Accessories/Peripherals",
            "Service": "End User Services",
            "Keywords": "mounting kit",
            "total no description": "9",
            "Weightage": "0.024202657",
            "IncidentType": "Request"
        },
        {
            "S.No": "2428",
            "Category": "Computing Devices",
            "Subcategory": "Request Accessories/Peripherals",
            "Service": "End User Services",
            "Keywords": "srd",
            "total no description": "9",
            "Weightage": "0.024202657",
            "IncidentType": "Request"
        },
        {
            "S.No": "2429",
            "Category": "Computing Devices",
            "Subcategory": "Request Accessories/Peripherals",
            "Service": "End User Services",
            "Keywords": "warehouse",
            "total no description": "9",
            "Weightage": "0.024202657",
            "IncidentType": "Request"
        },
        {
            "S.No": "2430",
            "Category": "Computing Devices",
            "Subcategory": "Request Accessories/Peripherals",
            "Service": "End User Services",
            "Keywords": "printer srd",
            "total no description": "9",
            "Weightage": "0.024202657",
            "IncidentType": "Request"
        },
        {
            "S.No": "2431",
            "Category": "Computing Devices",
            "Subcategory": "Request Accessories/Peripherals",
            "Service": "End User Services",
            "Keywords": "srd warehouse",
            "total no description": "9",
            "Weightage": "0.024202657",
            "IncidentType": "Request"
        },
        {
            "S.No": "2432",
            "Category": "Computing Devices",
            "Subcategory": "Request Accessories/Peripherals",
            "Service": "End User Services",
            "Keywords": "fw display",
            "total no description": "9",
            "Weightage": "0.024202657",
            "IncidentType": "Request"
        },
        {
            "S.No": "2433",
            "Category": "Computing Devices",
            "Subcategory": "Request Accessories/Peripherals",
            "Service": "End User Services",
            "Keywords": "ipad",
            "total no description": "9",
            "Weightage": "0.024202657",
            "IncidentType": "Request"
        },
        {
            "S.No": "2434",
            "Category": "Computing Devices",
            "Subcategory": "Request Accessories/Peripherals",
            "Service": "End User Services",
            "Keywords": "cellular",
            "total no description": "9",
            "Weightage": "0.024202657",
            "IncidentType": "Request"
        },
        {
            "S.No": "2435",
            "Category": "Computing Devices",
            "Subcategory": "Request Accessories/Peripherals",
            "Service": "End User Services",
            "Keywords": "abanto",
            "total no description": "9",
            "Weightage": "0.024202657",
            "IncidentType": "Request"
        },
        {
            "S.No": "2436",
            "Category": "Computing Devices",
            "Subcategory": "Request Accessories/Peripherals",
            "Service": "End User Services",
            "Keywords": "ipad cellular",
            "total no description": "9",
            "Weightage": "0.024202657",
            "IncidentType": "Request"
        },
        {
            "S.No": "2437",
            "Category": "Computing Devices",
            "Subcategory": "Request Accessories/Peripherals",
            "Service": "End User Services",
            "Keywords": "cellular plan",
            "total no description": "9",
            "Weightage": "0.024202657",
            "IncidentType": "Request"
        },
        {
            "S.No": "2438",
            "Category": "Computing Devices",
            "Subcategory": "Request Accessories/Peripherals",
            "Service": "End User Services",
            "Keywords": "new hire",
            "total no description": "9",
            "Weightage": "0.024202657",
            "IncidentType": "Request"
        },
        {
            "S.No": "2439",
            "Category": "Computing Devices",
            "Subcategory": "Request Accessories/Peripherals",
            "Service": "End User Services",
            "Keywords": "blake abanto",
            "total no description": "9",
            "Weightage": "0.024202657",
            "IncidentType": "Request"
        },
        {
            "S.No": "2440",
            "Category": "Computing Devices",
            "Subcategory": "Request Accessories/Peripherals",
            "Service": "End User Services",
            "Keywords": "camera",
            "total no description": "9",
            "Weightage": "0.024202657",
            "IncidentType": "Request"
        },
        {
            "S.No": "2441",
            "Category": "Computing Devices",
            "Subcategory": "Request Accessories/Peripherals",
            "Service": "End User Services",
            "Keywords": "kris",
            "total no description": "9",
            "Weightage": "0.024202657",
            "IncidentType": "Request"
        },
        {
            "S.No": "2442",
            "Category": "Computing Devices",
            "Subcategory": "Request Accessories/Peripherals",
            "Service": "End User Services",
            "Keywords": "office",
            "total no description": "9",
            "Weightage": "0.024202657",
            "IncidentType": "Request"
        },
        {
            "S.No": "2443",
            "Category": "Computing Devices",
            "Subcategory": "Request Accessories/Peripherals",
            "Service": "End User Services",
            "Keywords": "purchase camera",
            "total no description": "9",
            "Weightage": "0.024202657",
            "IncidentType": "Request"
        },
        {
            "S.No": "2444",
            "Category": "Computing Devices",
            "Subcategory": "Request Accessories/Peripherals",
            "Service": "End User Services",
            "Keywords": "camera kris",
            "total no description": "9",
            "Weightage": "0.024202657",
            "IncidentType": "Request"
        },
        {
            "S.No": "2445",
            "Category": "Integration",
            "Subcategory": "Request Application Assistance",
            "Service": "End User Services",
            "Keywords": "soa",
            "total no description": "9",
            "Weightage": "0.024202657",
            "IncidentType": "Request"
        },
        {
            "S.No": "2446",
            "Category": "IT Process Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "End User Services",
            "Keywords": "trx tickets",
            "total no description": "9",
            "Weightage": "0.024202657",
            "IncidentType": "Request"
        },
        {
            "S.No": "2447",
            "Category": "IT Process Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "End User Services",
            "Keywords": " workflow rehire",
            "total no description": "9",
            "Weightage": "0.024202657",
            "IncidentType": "Request"
        },
        {
            "S.No": "2448",
            "Category": "IT Process Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "End User Services",
            "Keywords": " enhancement workflow",
            "total no description": "9",
            "Weightage": "0.024202657",
            "IncidentType": "Request"
        },
        {
            "S.No": "2449",
            "Category": "IT Process Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "End User Services",
            "Keywords": " enhancement",
            "total no description": "9",
            "Weightage": "0.024202657",
            "IncidentType": "Request"
        },
        {
            "S.No": "2450",
            "Category": "IT Process Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "End User Services",
            "Keywords": " process enhancement",
            "total no description": "9",
            "Weightage": "0.024202657",
            "IncidentType": "Request"
        },
        {
            "S.No": "2451",
            "Category": "Order Management - Apps",
            "Subcategory": "Request Access",
            "Service": "IT Professional Services",
            "Keywords": "compass",
            "total no description": "9",
            "Weightage": "0.024202657",
            "IncidentType": "Request"
        },
        {
            "S.No": "2619",
            "Category": "Application DBA",
            "Subcategory": "Request Audit Information",
            "Service": "Enabling Services",
            "Keywords": "assign",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2620",
            "Category": "Application DBA",
            "Subcategory": "Request Audit Information",
            "Service": "Enabling Services",
            "Keywords": "oidqa",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2621",
            "Category": "Application DBA",
            "Subcategory": "Request Audit Information",
            "Service": "Enabling Services",
            "Keywords": "create user",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2622",
            "Category": "Application DBA",
            "Subcategory": "Request Audit Information",
            "Service": "Enabling Services",
            "Keywords": "user assign",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2623",
            "Category": "Application DBA",
            "Subcategory": "Request Audit Information",
            "Service": "Enabling Services",
            "Keywords": "assign access",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2624",
            "Category": "Application DBA",
            "Subcategory": "Request Audit Information",
            "Service": "Enabling Services",
            "Keywords": "access oidqa",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2625",
            "Category": "Application DBA",
            "Subcategory": "Request Audit Information",
            "Service": "Enabling Services",
            "Keywords": "ebs",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2626",
            "Category": "Application DBA",
            "Subcategory": "Request Audit Information",
            "Service": "Enabling Services",
            "Keywords": "query",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2627",
            "Category": "Application DBA",
            "Subcategory": "Request Audit Information",
            "Service": "Enabling Services",
            "Keywords": "ebs query",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2628",
            "Category": "Application DBA",
            "Subcategory": "Request Audit Information",
            "Service": "Enabling Services",
            "Keywords": "query request",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2629",
            "Category": "Application DBA",
            "Subcategory": "Request Audit Information",
            "Service": "Enabling Services",
            "Keywords": "request inappropriate",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2630",
            "Category": "Application DBA",
            "Subcategory": "Request Audit Information",
            "Service": "Enabling Services",
            "Keywords": "inappropriate access",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2631",
            "Category": "Application DBA",
            "Subcategory": "Request Audit Information",
            "Service": "Enabling Services",
            "Keywords": "access needed",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2632",
            "Category": "Application DBA",
            "Subcategory": "Request Audit Information",
            "Service": "Enabling Services",
            "Keywords": "needed eod",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2633",
            "Category": "Application DBA",
            "Subcategory": "Request Audit Information",
            "Service": "Enabling Services",
            "Keywords": "eod possible",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2634",
            "Category": "Application DBA",
            "Subcategory": "Request Audit Information",
            "Service": "Enabling Services",
            "Keywords": "osbprd",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2635",
            "Category": "Application DBA",
            "Subcategory": "Request Audit Information",
            "Service": "Enabling Services",
            "Keywords": "reports",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2636",
            "Category": "Application DBA",
            "Subcategory": "Request Audit Information",
            "Service": "Enabling Services",
            "Keywords": "missing osbprd",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2637",
            "Category": "Application DBA",
            "Subcategory": "Request Audit Information",
            "Service": "Enabling Services",
            "Keywords": "osbprd reports",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2638",
            "Category": "Application DBA",
            "Subcategory": "Request Audit Information",
            "Service": "Enabling Services",
            "Keywords": "oci",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2639",
            "Category": "Application DBA",
            "Subcategory": "Request Audit Information",
            "Service": "Enabling Services",
            "Keywords": "vcp",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2640",
            "Category": "Application DBA",
            "Subcategory": "Request Audit Information",
            "Service": "Enabling Services",
            "Keywords": "imperva",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2641",
            "Category": "Application DBA",
            "Subcategory": "Request Audit Information",
            "Service": "Enabling Services",
            "Keywords": "oci ebs",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2642",
            "Category": "Application DBA",
            "Subcategory": "Request Audit Information",
            "Service": "Enabling Services",
            "Keywords": "ebs vcp",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2643",
            "Category": "Application DBA",
            "Subcategory": "Request Audit Information",
            "Service": "Enabling Services",
            "Keywords": "vcp imperva",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2644",
            "Category": "Application DBA",
            "Subcategory": "Request Audit Information",
            "Service": "Enabling Services",
            "Keywords": "imperva reports",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2645",
            "Category": "Application DBA",
            "Subcategory": "Request Audit Information",
            "Service": "Enabling Services",
            "Keywords": "audit",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2646",
            "Category": "Application DBA",
            "Subcategory": "Request Audit Information",
            "Service": "Enabling Services",
            "Keywords": "files",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2647",
            "Category": "Application DBA",
            "Subcategory": "Request Audit Information",
            "Service": "Enabling Services",
            "Keywords": "osb",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2648",
            "Category": "Application DBA",
            "Subcategory": "Request Audit Information",
            "Service": "Enabling Services",
            "Keywords": "soa",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2649",
            "Category": "Application DBA",
            "Subcategory": "Request Audit Information",
            "Service": "Enabling Services",
            "Keywords": "audit files",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2650",
            "Category": "Application DBA",
            "Subcategory": "Request Audit Information",
            "Service": "Enabling Services",
            "Keywords": "files osb",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2651",
            "Category": "Application DBA",
            "Subcategory": "Request Audit Information",
            "Service": "Enabling Services",
            "Keywords": "osb osb",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2652",
            "Category": "Application DBA",
            "Subcategory": "Request Audit Information",
            "Service": "Enabling Services",
            "Keywords": "osb soa",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2653",
            "Category": "Application DBA",
            "Subcategory": "Request Audit Information",
            "Service": "Enabling Services",
            "Keywords": "audit access",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2654",
            "Category": "Application DBA",
            "Subcategory": "Request Audit Information",
            "Service": "Enabling Services",
            "Keywords": "oidprod",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2655",
            "Category": "Application DBA",
            "Subcategory": "Request Audit Information",
            "Service": "Enabling Services",
            "Keywords": "add users",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2656",
            "Category": "Application DBA",
            "Subcategory": "Request Audit Information",
            "Service": "Enabling Services",
            "Keywords": "users oidprod",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2657",
            "Category": "Application DBA",
            "Subcategory": "Request Audit Information",
            "Service": "Enabling Services",
            "Keywords": "catalog",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2658",
            "Category": "Data Center Operations",
            "Subcategory": "Request Scheduled Power Outage",
            "Service": "Enabling Services",
            "Keywords": "snapshot",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2659",
            "Category": "Data Center Operations",
            "Subcategory": "Request Scheduled Power Outage",
            "Service": "Enabling Services",
            "Keywords": "mushht",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2660",
            "Category": "Data Center Operations",
            "Subcategory": "Request Scheduled Power Outage",
            "Service": "Enabling Services",
            "Keywords": "bda",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2661",
            "Category": "Data Center Operations",
            "Subcategory": "Request Scheduled Power Outage",
            "Service": "Enabling Services",
            "Keywords": "monday",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2662",
            "Category": "Data Center Operations",
            "Subcategory": "Request Scheduled Power Outage",
            "Service": "Enabling Services",
            "Keywords": "start server",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2663",
            "Category": "Data Center Operations",
            "Subcategory": "Request Scheduled Power Outage",
            "Service": "Enabling Services",
            "Keywords": "server snapshot",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2664",
            "Category": "Data Center Operations",
            "Subcategory": "Request Scheduled Power Outage",
            "Service": "Enabling Services",
            "Keywords": "snapshot mushht",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2665",
            "Category": "Data Center Operations",
            "Subcategory": "Request Scheduled Power Outage",
            "Service": "Enabling Services",
            "Keywords": "mushht bda",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2666",
            "Category": "Data Center Operations",
            "Subcategory": "Request Scheduled Power Outage",
            "Service": "Enabling Services",
            "Keywords": "bda monday",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2667",
            "Category": "Data Center Operations",
            "Subcategory": "Request Scheduled Power Outage",
            "Service": "Enabling Services",
            "Keywords": "commit snapshot",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2668",
            "Category": "Data Center Operations",
            "Subcategory": "Request Scheduled Power Outage",
            "Service": "Enabling Services",
            "Keywords": "power",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2669",
            "Category": "Data Center Operations",
            "Subcategory": "Request Scheduled Power Outage",
            "Service": "Enabling Services",
            "Keywords": "outage",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2670",
            "Category": "Data Center Operations",
            "Subcategory": "Request Scheduled Power Outage",
            "Service": "Enabling Services",
            "Keywords": "halifax",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2671",
            "Category": "Data Center Operations",
            "Subcategory": "Request Scheduled Power Outage",
            "Service": "Enabling Services",
            "Keywords": "power outage",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2672",
            "Category": "Data Center Operations",
            "Subcategory": "Request Scheduled Power Outage",
            "Service": "Enabling Services",
            "Keywords": "outage halifax",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2673",
            "Category": "Data Center Operations",
            "Subcategory": "Request Scheduled Power Outage",
            "Service": "Enabling Services",
            "Keywords": "downtime",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2674",
            "Category": "Data Center Operations",
            "Subcategory": "Request Scheduled Power Outage",
            "Service": "Enabling Services",
            "Keywords": "electrical",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2675",
            "Category": "Data Center Operations",
            "Subcategory": "Request Scheduled Power Outage",
            "Service": "Enabling Services",
            "Keywords": "time",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2676",
            "Category": "Data Center Operations",
            "Subcategory": "Request Scheduled Power Outage",
            "Service": "Enabling Services",
            "Keywords": "electrical works",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2677",
            "Category": "Data Center Operations",
            "Subcategory": "Request Scheduled Power Outage",
            "Service": "Enabling Services",
            "Keywords": "lake",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2678",
            "Category": "Data Center Operations",
            "Subcategory": "Request Scheduled Power Outage",
            "Service": "Enabling Services",
            "Keywords": "city",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2679",
            "Category": "Data Center Operations",
            "Subcategory": "Request Scheduled Power Outage",
            "Service": "Enabling Services",
            "Keywords": "lake city",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2680",
            "Category": "Data Center Operations",
            "Subcategory": "Request Scheduled Power Outage",
            "Service": "Enabling Services",
            "Keywords": "city power",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2681",
            "Category": "Data Center Operations",
            "Subcategory": "Request Scheduled Power Outage",
            "Service": "Enabling Services",
            "Keywords": "gunlocke",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2682",
            "Category": "Data Center Operations",
            "Subcategory": "Request Scheduled Power Outage",
            "Service": "Enabling Services",
            "Keywords": "scheduled",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2683",
            "Category": "Data Center Operations",
            "Subcategory": "Request Scheduled Power Outage",
            "Service": "Enabling Services",
            "Keywords": "rd",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2684",
            "Category": "Data Center Operations",
            "Subcategory": "Request Scheduled Power Outage",
            "Service": "Enabling Services",
            "Keywords": "friday",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2685",
            "Category": "Data Center Operations",
            "Subcategory": "Request Scheduled Power Outage",
            "Service": "Enabling Services",
            "Keywords": "cst",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2686",
            "Category": "Data Center Operations",
            "Subcategory": "Request Scheduled Power Outage",
            "Service": "Enabling Services",
            "Keywords": "gunlocke scheduled",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2687",
            "Category": "Data Center Operations",
            "Subcategory": "Request Scheduled Power Outage",
            "Service": "Enabling Services",
            "Keywords": "scheduled power",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2688",
            "Category": "Data Center Operations",
            "Subcategory": "Request Scheduled Power Outage",
            "Service": "Enabling Services",
            "Keywords": "outage oct",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2689",
            "Category": "Data Center Operations",
            "Subcategory": "Request Scheduled Power Outage",
            "Service": "Enabling Services",
            "Keywords": "friday estimated",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2690",
            "Category": "Data Center Operations",
            "Subcategory": "Request Scheduled Power Outage",
            "Service": "Enabling Services",
            "Keywords": "estimated cst",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2691",
            "Category": "Data Center Operations",
            "Subcategory": "Request Scheduled Power Outage",
            "Service": "Enabling Services",
            "Keywords": "cc",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2692",
            "Category": "Data Center Operations",
            "Subcategory": "Request Scheduled Power Outage",
            "Service": "Enabling Services",
            "Keywords": " email",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2693",
            "Category": "Database",
            "Subcategory": "Request Database Security",
            "Service": "Enabling Services",
            "Keywords": "mus cpqdb",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2694",
            "Category": "Database",
            "Subcategory": "Request Database Security",
            "Service": "Enabling Services",
            "Keywords": "emails",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2695",
            "Category": "Database",
            "Subcategory": "Request Database Security",
            "Service": "Enabling Services",
            "Keywords": "sox",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2696",
            "Category": "Database",
            "Subcategory": "Request Database Security",
            "Service": "Enabling Services",
            "Keywords": "research failure",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2697",
            "Category": "Database",
            "Subcategory": "Request Database Security",
            "Service": "Enabling Services",
            "Keywords": "failure emails",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2698",
            "Category": "Database",
            "Subcategory": "Request Database Security",
            "Service": "Enabling Services",
            "Keywords": "emails sox",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2699",
            "Category": "Database",
            "Subcategory": "Request Database Security",
            "Service": "Enabling Services",
            "Keywords": "sox process",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2700",
            "Category": "Database",
            "Subcategory": "Request Database Security",
            "Service": "Enabling Services",
            "Keywords": "prod",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2701",
            "Category": "Database",
            "Subcategory": "Request Database Security",
            "Service": "Enabling Services",
            "Keywords": "compass",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2702",
            "Category": "Database",
            "Subcategory": "Request Database Security",
            "Service": "Enabling Services",
            "Keywords": "databases",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2703",
            "Category": "Database",
            "Subcategory": "Request Database Security",
            "Service": "Enabling Services",
            "Keywords": "request read",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2704",
            "Category": "Database",
            "Subcategory": "Request Database Security",
            "Service": "Enabling Services",
            "Keywords": "read account",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2705",
            "Category": "Database",
            "Subcategory": "Request Database Security",
            "Service": "Enabling Services",
            "Keywords": "account new",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2706",
            "Category": "Database",
            "Subcategory": "Request Database Security",
            "Service": "Enabling Services",
            "Keywords": "new prod",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2707",
            "Category": "Database",
            "Subcategory": "Request Database Security",
            "Service": "Enabling Services",
            "Keywords": "prod compass",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2708",
            "Category": "Database",
            "Subcategory": "Request Database Security",
            "Service": "Enabling Services",
            "Keywords": "compass databases",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2709",
            "Category": "Database",
            "Subcategory": "Request Database Security",
            "Service": "Enabling Services",
            "Keywords": "corpstds",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2710",
            "Category": "Database",
            "Subcategory": "Request Database Security",
            "Service": "Enabling Services",
            "Keywords": "database",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2711",
            "Category": "Database",
            "Subcategory": "Request Database Security",
            "Service": "Enabling Services",
            "Keywords": "read user",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2712",
            "Category": "Network",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "building",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2713",
            "Category": "Network",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "layout",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2714",
            "Category": "Network",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "grandview",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2715",
            "Category": "Network",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "building layout",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2716",
            "Category": "Network",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "layout change",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2717",
            "Category": "Network",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "change grandview",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2718",
            "Category": "Network",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "cable",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2719",
            "Category": "Network",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "connection",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2720",
            "Category": "Network",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "lakeville",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2721",
            "Category": "Network",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "cable connection",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2722",
            "Category": "Network",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "connection lakeville",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2723",
            "Category": "Network",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "budget",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2724",
            "Category": "Network",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "asia budget",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2725",
            "Category": "Network",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "hht",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2726",
            "Category": "Network",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "halifax",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2727",
            "Category": "Network",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "physical",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2728",
            "Category": "Network",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "network",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2729",
            "Category": "Network",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "assessment",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2730",
            "Category": "Network",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "hht halifax",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2731",
            "Category": "Network",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "halifax physical",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2732",
            "Category": "Network",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "physical network",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2733",
            "Category": "Network",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "network assessment",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2734",
            "Category": "Network",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "showroom",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2735",
            "Category": "Network",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "access",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2736",
            "Category": "Network",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "chantilly showroom",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2737",
            "Category": "Network",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "showroom network",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2738",
            "Category": "Network",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "network access",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2739",
            "Category": "Network",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "vip",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2740",
            "Category": "Network",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "service",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2741",
            "Category": "Network",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "exchange",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2742",
            "Category": "Network",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "servers",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2743",
            "Category": "Network",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "create vip",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2744",
            "Category": "Network",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "vip service",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2745",
            "Category": "Network",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "service groups",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2746",
            "Category": "Network",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "exchange servers",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2747",
            "Category": "Network",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "rack",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2748",
            "Category": "Network",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "build",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2749",
            "Category": "Network",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "dr rack",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2750",
            "Category": "Network",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "rack build",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2751",
            "Category": "Network",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "colville",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2752",
            "Category": "Traffic Counting",
            "Subcategory": "Request Application Assistance",
            "Service": "HHT Professional Services",
            "Keywords": "order",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2753",
            "Category": "Traffic Counting",
            "Subcategory": "Request Application Assistance",
            "Service": "HHT Professional Services",
            "Keywords": "report",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2754",
            "Category": "Traffic Counting",
            "Subcategory": "Request Application Assistance",
            "Service": "HHT Professional Services",
            "Keywords": "reports",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2755",
            "Category": "Traffic Counting",
            "Subcategory": "Request Application Assistance",
            "Service": "HHT Professional Services",
            "Keywords": "reports hht",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2756",
            "Category": "Traffic Counting",
            "Subcategory": "Request Application Assistance",
            "Service": "HHT Professional Services",
            "Keywords": "hht reports",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2757",
            "Category": "Traffic Counting",
            "Subcategory": "Request Application Assistance",
            "Service": "HHT Professional Services",
            "Keywords": "forecast",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2758",
            "Category": "Traffic Counting",
            "Subcategory": "Request Application Assistance",
            "Service": "HHT Professional Services",
            "Keywords": "itsr",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2759",
            "Category": "Traffic Counting",
            "Subcategory": "Request Application Assistance",
            "Service": "HHT Professional Services",
            "Keywords": "jenofsky",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2760",
            "Category": "Traffic Counting",
            "Subcategory": "Request Application Assistance",
            "Service": "HHT Professional Services",
            "Keywords": "external",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2761",
            "Category": "Traffic Counting",
            "Subcategory": "Request Application Assistance",
            "Service": "HHT Professional Services",
            "Keywords": "ridge",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2762",
            "Category": "Traffic Counting",
            "Subcategory": "Request Application Assistance",
            "Service": "HHT Professional Services",
            "Keywords": "rocky ridge",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2763",
            "Category": "Traffic Counting",
            "Subcategory": "Request Application Assistance",
            "Service": "HHT Professional Services",
            "Keywords": "ipad",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2764",
            "Category": "Traffic Counting",
            "Subcategory": "Request Application Assistance",
            "Service": "HHT Professional Services",
            "Keywords": "paymate mark",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2765",
            "Category": "Traffic Counting",
            "Subcategory": "Request Application Assistance",
            "Service": "HHT Professional Services",
            "Keywords": "bacon ipad",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2766",
            "Category": "Traffic Counting",
            "Subcategory": "Request Application Assistance",
            "Service": "HHT Professional Services",
            "Keywords": "alarm",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2767",
            "Category": "Traffic Counting",
            "Subcategory": "Request Application Assistance",
            "Service": "HHT Professional Services",
            "Keywords": "high",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2768",
            "Category": "Traffic Counting",
            "Subcategory": "Request Application Assistance",
            "Service": "HHT Professional Services",
            "Keywords": "disk",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2769",
            "Category": "Traffic Counting",
            "Subcategory": "Request Application Assistance",
            "Service": "HHT Professional Services",
            "Keywords": "space",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2770",
            "Category": "Traffic Counting",
            "Subcategory": "Request Application Assistance",
            "Service": "HHT Professional Services",
            "Keywords": "usage",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2771",
            "Category": "Traffic Counting",
            "Subcategory": "Request Application Assistance",
            "Service": "HHT Professional Services",
            "Keywords": "west",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2772",
            "Category": "Traffic Counting",
            "Subcategory": "Request Application Assistance",
            "Service": "HHT Professional Services",
            "Keywords": "oregon",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2773",
            "Category": "Traffic Counting",
            "Subcategory": "Request Application Assistance",
            "Service": "HHT Professional Services",
            "Keywords": "external alarm",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2774",
            "Category": "Traffic Counting",
            "Subcategory": "Request Application Assistance",
            "Service": "HHT Professional Services",
            "Keywords": "alarm high",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2775",
            "Category": "Traffic Counting",
            "Subcategory": "Request Application Assistance",
            "Service": "HHT Professional Services",
            "Keywords": "high disk",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2776",
            "Category": "Traffic Counting",
            "Subcategory": "Request Application Assistance",
            "Service": "HHT Professional Services",
            "Keywords": "disk space",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2777",
            "Category": "Traffic Counting",
            "Subcategory": "Request Application Assistance",
            "Service": "HHT Professional Services",
            "Keywords": "space usage",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2778",
            "Category": "Traffic Counting",
            "Subcategory": "Request Application Assistance",
            "Service": "HHT Professional Services",
            "Keywords": "usage west",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2779",
            "Category": "Traffic Counting",
            "Subcategory": "Request Application Assistance",
            "Service": "HHT Professional Services",
            "Keywords": "west oregon",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2780",
            "Category": "Traffic Counting",
            "Subcategory": "Request Application Assistance",
            "Service": "HHT Professional Services",
            "Keywords": "emergency",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2781",
            "Category": "Traffic Counting",
            "Subcategory": "Request Application Assistance",
            "Service": "HHT Professional Services",
            "Keywords": "service",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2782",
            "Category": "Traffic Counting",
            "Subcategory": "Request Application Assistance",
            "Service": "HHT Professional Services",
            "Keywords": "fw new",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2783",
            "Category": "Traffic Counting",
            "Subcategory": "Request Application Assistance",
            "Service": "HHT Professional Services",
            "Keywords": "new emergency",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2784",
            "Category": "Traffic Counting",
            "Subcategory": "Request Application Assistance",
            "Service": "HHT Professional Services",
            "Keywords": "emergency service",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2785",
            "Category": "Multi-Function Devices",
            "Subcategory": "Report Issue or Repair",
            "Service": "Office Equipment",
            "Keywords": "broken",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2786",
            "Category": "Multi-Function Devices",
            "Subcategory": "Report Issue or Repair",
            "Service": "Office Equipment",
            "Keywords": "open vdi",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2787",
            "Category": "Multi-Function Devices",
            "Subcategory": "Report Issue or Repair",
            "Service": "Office Equipment",
            "Keywords": "laptop replacement",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2788",
            "Category": "Multi-Function Devices",
            "Subcategory": "Report Issue or Repair",
            "Service": "Office Equipment",
            "Keywords": "laptop",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2789",
            "Category": "Multi-Function Devices",
            "Subcategory": "Report Issue or Repair",
            "Service": "Office Equipment",
            "Keywords": "broken laptop",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2790",
            "Category": "Multi-Function Devices",
            "Subcategory": "Report Issue or Repair",
            "Service": "Office Equipment",
            "Keywords": "vdi",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2791",
            "Category": "Multi-Function Devices",
            "Subcategory": "Report Issue or Repair",
            "Service": "Office Equipment",
            "Keywords": "vdi opening",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2792",
            "Category": "Multi-Function Devices",
            "Subcategory": "Report Issue or Repair",
            "Service": "Office Equipment",
            "Keywords": "quick",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2793",
            "Category": "Multi-Function Devices",
            "Subcategory": "Report Issue or Repair",
            "Service": "Office Equipment",
            "Keywords": "scan",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2794",
            "Category": "Multi-Function Devices",
            "Subcategory": "Report Issue or Repair",
            "Service": "Office Equipment",
            "Keywords": "button",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2795",
            "Category": "Multi-Function Devices",
            "Subcategory": "Report Issue or Repair",
            "Service": "Office Equipment",
            "Keywords": "working",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2796",
            "Category": "Multi-Function Devices",
            "Subcategory": "Report Issue or Repair",
            "Service": "Office Equipment",
            "Keywords": "quick scan",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2797",
            "Category": "Multi-Function Devices",
            "Subcategory": "Report Issue or Repair",
            "Service": "Office Equipment",
            "Keywords": "scan button",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2798",
            "Category": "Multi-Function Devices",
            "Subcategory": "Report Issue or Repair",
            "Service": "Office Equipment",
            "Keywords": "button working",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2799",
            "Category": "Multi-Function Devices",
            "Subcategory": "Report Issue or Repair",
            "Service": "Office Equipment",
            "Keywords": "dual",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2800",
            "Category": "Multi-Function Devices",
            "Subcategory": "Report Issue or Repair",
            "Service": "Office Equipment",
            "Keywords": "monitor",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2801",
            "Category": "Multi-Function Devices",
            "Subcategory": "Report Issue or Repair",
            "Service": "Office Equipment",
            "Keywords": "dual monitor",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2802",
            "Category": "Multi-Function Devices",
            "Subcategory": "Report Issue or Repair",
            "Service": "Office Equipment",
            "Keywords": "center",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2803",
            "Category": "Multi-Function Devices",
            "Subcategory": "Report Issue or Repair",
            "Service": "Office Equipment",
            "Keywords": "undable",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2804",
            "Category": "Multi-Function Devices",
            "Subcategory": "Report Issue or Repair",
            "Service": "Office Equipment",
            "Keywords": "software center",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2805",
            "Category": "Multi-Function Devices",
            "Subcategory": "Report Issue or Repair",
            "Service": "Office Equipment",
            "Keywords": "center undable",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2806",
            "Category": "Multi-Function Devices",
            "Subcategory": "Report Issue or Repair",
            "Service": "Office Equipment",
            "Keywords": "undable install",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2807",
            "Category": "Multi-Function Devices",
            "Subcategory": "Report Issue or Repair",
            "Service": "Office Equipment",
            "Keywords": "architectural",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2808",
            "Category": "Multi-Function Devices",
            "Subcategory": "Report Issue or Repair",
            "Service": "Office Equipment",
            "Keywords": "products",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2809",
            "Category": "Multi-Function Devices",
            "Subcategory": "Report Issue or Repair",
            "Service": "Office Equipment",
            "Keywords": "uat",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2810",
            "Category": "Multi-Function Devices",
            "Subcategory": "Report Issue or Repair",
            "Service": "Office Equipment",
            "Keywords": "testing",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2811",
            "Category": "Multi-Function Devices",
            "Subcategory": "Report Issue or Repair",
            "Service": "Office Equipment",
            "Keywords": "hypercare",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2812",
            "Category": "Multi-Function Devices",
            "Subcategory": "Report Issue or Repair",
            "Service": "Office Equipment",
            "Keywords": "architectural products",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2813",
            "Category": "Multi-Function Devices",
            "Subcategory": "Report Issue or Repair",
            "Service": "Office Equipment",
            "Keywords": "products uat",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2814",
            "Category": "Multi-Function Devices",
            "Subcategory": "Report Issue or Repair",
            "Service": "Office Equipment",
            "Keywords": "uat testing",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2815",
            "Category": "Multi-Function Devices",
            "Subcategory": "Report Issue or Repair",
            "Service": "Office Equipment",
            "Keywords": "testing live",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2816",
            "Category": "Multi-Function Devices",
            "Subcategory": "Report Issue or Repair",
            "Service": "Office Equipment",
            "Keywords": "live hypercare",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2817",
            "Category": "Multi-Function Devices",
            "Subcategory": "Report Issue or Repair",
            "Service": "Office Equipment",
            "Keywords": "prod",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2818",
            "Category": "Multi-Function Devices",
            "Subcategory": "Report Issue or Repair",
            "Service": "Office Equipment",
            "Keywords": "prod access",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2819",
            "Category": "Multi-Function Devices",
            "Subcategory": "Report Issue or Repair",
            "Service": "Office Equipment",
            "Keywords": "access software",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2820",
            "Category": "Multi-Function Devices",
            "Subcategory": "Report Issue or Repair",
            "Service": "Office Equipment",
            "Keywords": "ticket",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2821",
            "Category": "Multi-Function Devices",
            "Subcategory": "Report Issue or Repair",
            "Service": "Office Equipment",
            "Keywords": "assignment",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2822",
            "Category": "Multi-Function Devices",
            "Subcategory": "Report Issue or Repair",
            "Service": "Office Equipment",
            "Keywords": "ci",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2823",
            "Category": "Multi-Function Devices",
            "Subcategory": "Report Issue or Repair",
            "Service": "Office Equipment",
            "Keywords": "computer",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2824",
            "Category": "Multi-Function Devices",
            "Subcategory": "Report Issue or Repair",
            "Service": "Office Equipment",
            "Keywords": "testing ticket",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2825",
            "Category": "Multi-Function Devices",
            "Subcategory": "Report Issue or Repair",
            "Service": "Office Equipment",
            "Keywords": "ticket assignment",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2826",
            "Category": "Multi-Function Devices",
            "Subcategory": "Report Issue or Repair",
            "Service": "Office Equipment",
            "Keywords": " assignment ci",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2827",
            "Category": "Multi-Function Devices",
            "Subcategory": "Report Issue or Repair",
            "Service": "Office Equipment",
            "Keywords": " ci computer",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2828",
            "Category": "Traffic Counting",
            "Subcategory": "Request Application Assistance",
            "Service": "HHT Professional Services",
            "Keywords": "service request",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2829",
            "Category": "Traffic Counting",
            "Subcategory": "Request Application Assistance",
            "Service": "HHT Professional Services",
            "Keywords": "adds",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2830",
            "Category": "Traffic Counting",
            "Subcategory": "Request Application Assistance",
            "Service": "HHT Professional Services",
            "Keywords": "postview",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2831",
            "Category": "Traffic Counting",
            "Subcategory": "Request Application Assistance",
            "Service": "HHT Professional Services",
            "Keywords": "bethany",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2832",
            "Category": "Traffic Counting",
            "Subcategory": "Request Application Assistance",
            "Service": "HHT Professional Services",
            "Keywords": "myles",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2833",
            "Category": "Traffic Counting",
            "Subcategory": "Request Application Assistance",
            "Service": "HHT Professional Services",
            "Keywords": "yasmin",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2834",
            "Category": "Traffic Counting",
            "Subcategory": "Request Application Assistance",
            "Service": "HHT Professional Services",
            "Keywords": "adds postview",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2835",
            "Category": "Traffic Counting",
            "Subcategory": "Request Application Assistance",
            "Service": "HHT Professional Services",
            "Keywords": "postview report",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2836",
            "Category": "Traffic Counting",
            "Subcategory": "Request Application Assistance",
            "Service": "HHT Professional Services",
            "Keywords": "report bethany",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Request"
        },
        {
            "S.No": "2852",
            "Category": "Reporting Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "cognos",
            "total no description": "8",
            "Weightage": "0.021514051",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2837",
            "Category": "Account Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Security & Access",
            "Keywords": "lease",
            "total no description": "7",
            "Weightage": "0.018824795",
            "IncidentType": "Request"
        },
        {
            "S.No": "2838",
            "Category": "Account Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Security & Access",
            "Keywords": "accounting",
            "total no description": "7",
            "Weightage": "0.018824795",
            "IncidentType": "Request"
        },
        {
            "S.No": "2839",
            "Category": "Account Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Security & Access",
            "Keywords": "email",
            "total no description": "7",
            "Weightage": "0.018824795",
            "IncidentType": "Request"
        },
        {
            "S.No": "2840",
            "Category": "Account Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Security & Access",
            "Keywords": "lease accounting",
            "total no description": "7",
            "Weightage": "0.018824795",
            "IncidentType": "Request"
        },
        {
            "S.No": "2841",
            "Category": "Account Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Security & Access",
            "Keywords": "accounting email",
            "total no description": "7",
            "Weightage": "0.018824795",
            "IncidentType": "Request"
        },
        {
            "S.No": "2842",
            "Category": "Account Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Security & Access",
            "Keywords": "email group",
            "total no description": "7",
            "Weightage": "0.018824795",
            "IncidentType": "Request"
        },
        {
            "S.No": "2843",
            "Category": "Account Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Security & Access",
            "Keywords": "onguard",
            "total no description": "7",
            "Weightage": "0.018824795",
            "IncidentType": "Request"
        },
        {
            "S.No": "2844",
            "Category": "Account Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Security & Access",
            "Keywords": "cardholder",
            "total no description": "7",
            "Weightage": "0.018824795",
            "IncidentType": "Request"
        },
        {
            "S.No": "2845",
            "Category": "Account Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Security & Access",
            "Keywords": "tab",
            "total no description": "7",
            "Weightage": "0.018824795",
            "IncidentType": "Request"
        },
        {
            "S.No": "2846",
            "Category": "Account Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Security & Access",
            "Keywords": "modification",
            "total no description": "7",
            "Weightage": "0.018824795",
            "IncidentType": "Request"
        },
        {
            "S.No": "2847",
            "Category": "Account Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Security & Access",
            "Keywords": "onguard cardholder",
            "total no description": "7",
            "Weightage": "0.018824795",
            "IncidentType": "Request"
        },
        {
            "S.No": "2848",
            "Category": "Account Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Security & Access",
            "Keywords": "cardholder tab",
            "total no description": "7",
            "Weightage": "0.018824795",
            "IncidentType": "Request"
        },
        {
            "S.No": "2849",
            "Category": "Account Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Security & Access",
            "Keywords": "tab modification",
            "total no description": "7",
            "Weightage": "0.018824795",
            "IncidentType": "Request"
        },
        {
            "S.No": "2850",
            "Category": "Account Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Security & Access",
            "Keywords": "generic",
            "total no description": "7",
            "Weightage": "0.018824795",
            "IncidentType": "Request"
        },
        {
            "S.No": "2851",
            "Category": "Account Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Security & Access",
            "Keywords": "computer",
            "total no description": "7",
            "Weightage": "0.018824795",
            "IncidentType": "Request"
        },
        {
            "S.No": "2853",
            "Category": "Account Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Security & Access",
            "Keywords": "generic log",
            "total no description": "7",
            "Weightage": "0.018824795",
            "IncidentType": "Request"
        },
        {
            "S.No": "2854",
            "Category": "Account Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Security & Access",
            "Keywords": "log computer",
            "total no description": "7",
            "Weightage": "0.018824795",
            "IncidentType": "Request"
        },
        {
            "S.No": "2855",
            "Category": "Account Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Security & Access",
            "Keywords": "dealer",
            "total no description": "7",
            "Weightage": "0.018824795",
            "IncidentType": "Request"
        },
        {
            "S.No": "2856",
            "Category": "Account Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Security & Access",
            "Keywords": "portal",
            "total no description": "7",
            "Weightage": "0.018824795",
            "IncidentType": "Request"
        },
        {
            "S.No": "2857",
            "Category": "Account Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Security & Access",
            "Keywords": "realm",
            "total no description": "7",
            "Weightage": "0.018824795",
            "IncidentType": "Request"
        },
        {
            "S.No": "2858",
            "Category": "Account Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Security & Access",
            "Keywords": "portal realm",
            "total no description": "7",
            "Weightage": "0.018824795",
            "IncidentType": "Request"
        },
        {
            "S.No": "2859",
            "Category": "Account Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Security & Access",
            "Keywords": "safety",
            "total no description": "7",
            "Weightage": "0.018824795",
            "IncidentType": "Request"
        },
        {
            "S.No": "2860",
            "Category": "Account Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Security & Access",
            "Keywords": "videos",
            "total no description": "7",
            "Weightage": "0.018824795",
            "IncidentType": "Request"
        },
        {
            "S.No": "2861",
            "Category": "Account Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Security & Access",
            "Keywords": "entrance",
            "total no description": "7",
            "Weightage": "0.018824795",
            "IncidentType": "Request"
        },
        {
            "S.No": "2862",
            "Category": "Account Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Security & Access",
            "Keywords": "building",
            "total no description": "7",
            "Weightage": "0.018824795",
            "IncidentType": "Request"
        },
        {
            "S.No": "2863",
            "Category": "Account Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Security & Access",
            "Keywords": "safety videos",
            "total no description": "7",
            "Weightage": "0.018824795",
            "IncidentType": "Request"
        },
        {
            "S.No": "2864",
            "Category": "Account Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Security & Access",
            "Keywords": "videos entrance",
            "total no description": "7",
            "Weightage": "0.018824795",
            "IncidentType": "Request"
        },
        {
            "S.No": "2865",
            "Category": "Account Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Security & Access",
            "Keywords": "entrance building",
            "total no description": "7",
            "Weightage": "0.018824795",
            "IncidentType": "Request"
        },
        {
            "S.No": "2866",
            "Category": "Account Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Security & Access",
            "Keywords": "gunfabriccutter",
            "total no description": "7",
            "Weightage": "0.018824795",
            "IncidentType": "Request"
        },
        {
            "S.No": "2867",
            "Category": "Account Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Security & Access",
            "Keywords": "sew",
            "total no description": "7",
            "Weightage": "0.018824795",
            "IncidentType": "Request"
        },
        {
            "S.No": "2868",
            "Category": "Account Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Security & Access",
            "Keywords": "like generic",
            "total no description": "7",
            "Weightage": "0.018824795",
            "IncidentType": "Request"
        },
        {
            "S.No": "2869",
            "Category": "Account Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Security & Access",
            "Keywords": "generic user",
            "total no description": "7",
            "Weightage": "0.018824795",
            "IncidentType": "Request"
        },
        {
            "S.No": "2870",
            "Category": "Account Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Security & Access",
            "Keywords": "user called",
            "total no description": "7",
            "Weightage": "0.018824795",
            "IncidentType": "Request"
        },
        {
            "S.No": "2871",
            "Category": "Account Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Security & Access",
            "Keywords": "called gunfabriccutter",
            "total no description": "7",
            "Weightage": "0.018824795",
            "IncidentType": "Request"
        },
        {
            "S.No": "2872",
            "Category": "Account Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Security & Access",
            "Keywords": "gunfabriccutter created",
            "total no description": "7",
            "Weightage": "0.018824795",
            "IncidentType": "Request"
        },
        {
            "S.No": "2873",
            "Category": "Account Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Security & Access",
            "Keywords": "created cut",
            "total no description": "7",
            "Weightage": "0.018824795",
            "IncidentType": "Request"
        },
        {
            "S.No": "2874",
            "Category": "Account Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Security & Access",
            "Keywords": "cut sew",
            "total no description": "7",
            "Weightage": "0.018824795",
            "IncidentType": "Request"
        },
        {
            "S.No": "2875",
            "Category": "Account Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Security & Access",
            "Keywords": "sew area",
            "total no description": "7",
            "Weightage": "0.018824795",
            "IncidentType": "Request"
        },
        {
            "S.No": "2876",
            "Category": "Account Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Security & Access",
            "Keywords": "secureauth",
            "total no description": "7",
            "Weightage": "0.018824795",
            "IncidentType": "Request"
        },
        {
            "S.No": "2877",
            "Category": "Account Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Security & Access",
            "Keywords": "soauat",
            "total no description": "7",
            "Weightage": "0.018824795",
            "IncidentType": "Request"
        },
        {
            "S.No": "2878",
            "Category": "Career Management",
            "Subcategory": "Request Set-up or Change",
            "Service": "MCR/ Shared Services",
            "Keywords": "adp",
            "total no description": "7",
            "Weightage": "0.018824795",
            "IncidentType": "Request"
        },
        {
            "S.No": "2879",
            "Category": "Collaboration Services",
            "Subcategory": "Request Application Assistance",
            "Service": "End User Services",
            "Keywords": "mailbox",
            "total no description": "7",
            "Weightage": "0.018824795",
            "IncidentType": "Request"
        },
        {
            "S.No": "2880",
            "Category": "Collaboration Services",
            "Subcategory": "Request Application Assistance",
            "Service": "End User Services",
            "Keywords": "meyer mailbox",
            "total no description": "7",
            "Weightage": "0.018824795",
            "IncidentType": "Request"
        },
        {
            "S.No": "2881",
            "Category": "Collaboration Services",
            "Subcategory": "Request Application Assistance",
            "Service": "End User Services",
            "Keywords": "mailbox issues",
            "total no description": "7",
            "Weightage": "0.018824795",
            "IncidentType": "Request"
        },
        {
            "S.No": "2882",
            "Category": "Collaboration Services",
            "Subcategory": "Request Application Assistance",
            "Service": "End User Services",
            "Keywords": "hon",
            "total no description": "7",
            "Weightage": "0.018824795",
            "IncidentType": "Request"
        },
        {
            "S.No": "2883",
            "Category": "Collaboration Services",
            "Subcategory": "Request Application Assistance",
            "Service": "End User Services",
            "Keywords": "programs",
            "total no description": "7",
            "Weightage": "0.018824795",
            "IncidentType": "Request"
        },
        {
            "S.No": "2884",
            "Category": "Collaboration Services",
            "Subcategory": "Request Application Assistance",
            "Service": "End User Services",
            "Keywords": "strategy",
            "total no description": "7",
            "Weightage": "0.018824795",
            "IncidentType": "Request"
        },
        {
            "S.No": "2885",
            "Category": "Collaboration Services",
            "Subcategory": "Request Application Assistance",
            "Service": "End User Services",
            "Keywords": "hon programs",
            "total no description": "7",
            "Weightage": "0.018824795",
            "IncidentType": "Request"
        },
        {
            "S.No": "2886",
            "Category": "Collaboration Services",
            "Subcategory": "Request Application Assistance",
            "Service": "End User Services",
            "Keywords": "programs strategy",
            "total no description": "7",
            "Weightage": "0.018824795",
            "IncidentType": "Request"
        },
        {
            "S.No": "2887",
            "Category": "Collaboration Services",
            "Subcategory": "Request Application Assistance",
            "Service": "End User Services",
            "Keywords": "microsoft",
            "total no description": "7",
            "Weightage": "0.018824795",
            "IncidentType": "Request"
        },
        {
            "S.No": "2888",
            "Category": "Collaboration Services",
            "Subcategory": "Request Application Assistance",
            "Service": "End User Services",
            "Keywords": "office",
            "total no description": "7",
            "Weightage": "0.018824795",
            "IncidentType": "Request"
        },
        {
            "S.No": "2889",
            "Category": "Collaboration Services",
            "Subcategory": "Request Application Assistance",
            "Service": "End User Services",
            "Keywords": "visio",
            "total no description": "7",
            "Weightage": "0.018824795",
            "IncidentType": "Request"
        },
        {
            "S.No": "2890",
            "Category": "Collaboration Services",
            "Subcategory": "Request Application Assistance",
            "Service": "End User Services",
            "Keywords": "access",
            "total no description": "7",
            "Weightage": "0.018824795",
            "IncidentType": "Request"
        },
        {
            "S.No": "2891",
            "Category": "Collaboration Services",
            "Subcategory": "Request Application Assistance",
            "Service": "End User Services",
            "Keywords": "williams process",
            "total no description": "7",
            "Weightage": "0.018824795",
            "IncidentType": "Request"
        },
        {
            "S.No": "2892",
            "Category": "Collaboration Services",
            "Subcategory": "Request Application Assistance",
            "Service": "End User Services",
            "Keywords": "process team",
            "total no description": "7",
            "Weightage": "0.018824795",
            "IncidentType": "Request"
        },
        {
            "S.No": "2893",
            "Category": "Collaboration Services",
            "Subcategory": "Request Application Assistance",
            "Service": "End User Services",
            "Keywords": "team access",
            "total no description": "7",
            "Weightage": "0.018824795",
            "IncidentType": "Request"
        },
        {
            "S.No": "2894",
            "Category": "Collaboration Services",
            "Subcategory": "Request Application Assistance",
            "Service": "End User Services",
            "Keywords": "access bomgar",
            "total no description": "7",
            "Weightage": "0.018824795",
            "IncidentType": "Request"
        },
        {
            "S.No": "2895",
            "Category": "Collaboration Services",
            "Subcategory": "Request Application Assistance",
            "Service": "End User Services",
            "Keywords": "sharepoint",
            "total no description": "7",
            "Weightage": "0.018824795",
            "IncidentType": "Request"
        },
        {
            "S.No": "2896",
            "Category": "Collaboration Services",
            "Subcategory": "Request Application Assistance",
            "Service": "End User Services",
            "Keywords": "issue",
            "total no description": "7",
            "Weightage": "0.018824795",
            "IncidentType": "Request"
        },
        {
            "S.No": "2897",
            "Category": "Collaboration Services",
            "Subcategory": "Request Application Assistance",
            "Service": "End User Services",
            "Keywords": "sharepoint site",
            "total no description": "7",
            "Weightage": "0.018824795",
            "IncidentType": "Request"
        },
        {
            "S.No": "2898",
            "Category": "Collaboration Services",
            "Subcategory": "Request Application Assistance",
            "Service": "End User Services",
            "Keywords": "site issue",
            "total no description": "7",
            "Weightage": "0.018824795",
            "IncidentType": "Request"
        },
        {
            "S.No": "2899",
            "Category": "Collaboration Services",
            "Subcategory": "Request Application Assistance",
            "Service": "End User Services",
            "Keywords": " email",
            "total no description": "7",
            "Weightage": "0.018824795",
            "IncidentType": "Request"
        },
        {
            "S.No": "2900",
            "Category": "Collaboration Services",
            "Subcategory": "Request Application Assistance",
            "Service": "End User Services",
            "Keywords": "approvals",
            "total no description": "7",
            "Weightage": "0.018824795",
            "IncidentType": "Request"
        },
        {
            "S.No": "2901",
            "Category": "Collaboration Services",
            "Subcategory": "Request Application Assistance",
            "Service": "End User Services",
            "Keywords": "need cherwell",
            "total no description": "7",
            "Weightage": "0.018824795",
            "IncidentType": "Request"
        },
        {
            "S.No": "2902",
            "Category": "Collaboration Services",
            "Subcategory": "Request Application Assistance",
            "Service": "End User Services",
            "Keywords": "cherwell email",
            "total no description": "7",
            "Weightage": "0.018824795",
            "IncidentType": "Request"
        },
        {
            "S.No": "2903",
            "Category": "Collaboration Services",
            "Subcategory": "Request Application Assistance",
            "Service": "End User Services",
            "Keywords": "email approvals",
            "total no description": "7",
            "Weightage": "0.018824795",
            "IncidentType": "Request"
        },
        {
            "S.No": "2904",
            "Category": "Collaboration Services",
            "Subcategory": "Request Application Assistance",
            "Service": "End User Services",
            "Keywords": "approvals blocked",
            "total no description": "7",
            "Weightage": "0.018824795",
            "IncidentType": "Request"
        },
        {
            "S.No": "2905",
            "Category": "Collaboration Services",
            "Subcategory": "Request Application Assistance",
            "Service": "End User Services",
            "Keywords": "jim brain",
            "total no description": "7",
            "Weightage": "0.018824795",
            "IncidentType": "Request"
        },
        {
            "S.No": "2906",
            "Category": "Collaboration Services",
            "Subcategory": "Request Application Assistance",
            "Service": "End User Services",
            "Keywords": "brain kris",
            "total no description": "7",
            "Weightage": "0.018824795",
            "IncidentType": "Request"
        },
        {
            "S.No": "2907",
            "Category": "Collaboration Services",
            "Subcategory": "Request Application Assistance",
            "Service": "End User Services",
            "Keywords": "send",
            "total no description": "7",
            "Weightage": "0.018824795",
            "IncidentType": "Request"
        },
        {
            "S.No": "2908",
            "Category": "Collaboration Services",
            "Subcategory": "Request Application Assistance",
            "Service": "End User Services",
            "Keywords": "emails",
            "total no description": "7",
            "Weightage": "0.018824795",
            "IncidentType": "Request"
        },
        {
            "S.No": "2909",
            "Category": "Collaboration Services",
            "Subcategory": "Request Application Assistance",
            "Service": "End User Services",
            "Keywords": "dummyemail",
            "total no description": "7",
            "Weightage": "0.018824795",
            "IncidentType": "Request"
        },
        {
            "S.No": "2910",
            "Category": "Collaboration Services",
            "Subcategory": "Request Application Assistance",
            "Service": "End User Services",
            "Keywords": "send emails",
            "total no description": "7",
            "Weightage": "0.018824795",
            "IncidentType": "Request"
        },
        {
            "S.No": "2911",
            "Category": "Database",
            "Subcategory": "Request Database Tuning/Review",
            "Service": "Enabling Services",
            "Keywords": "prddb",
            "total no description": "7",
            "Weightage": "0.018824795",
            "IncidentType": "Request"
        },
        {
            "S.No": "2912",
            "Category": "Distribution",
            "Subcategory": "Request Project or Enhancement",
            "Service": "IT Professional Services",
            "Keywords": "distribution",
            "total no description": "7",
            "Weightage": "0.018824795",
            "IncidentType": "Request"
        },
        {
            "S.No": "2913",
            "Category": "Release Management",
            "Subcategory": "Request Code / Config / Data / Patch Release",
            "Service": "Enabling Services",
            "Keywords": "deploy",
            "total no description": "7",
            "Weightage": "0.018824795",
            "IncidentType": "Request"
        },
        {
            "S.No": "2914",
            "Category": "Release Management",
            "Subcategory": "Request Code / Config / Data / Patch Release",
            "Service": "Enabling Services",
            "Keywords": "package",
            "total no description": "7",
            "Weightage": "0.018824795",
            "IncidentType": "Request"
        },
        {
            "S.No": "2915",
            "Category": "Security",
            "Subcategory": "Request Privileged Account Management",
            "Service": "Enabling Services",
            "Keywords": "cyberark",
            "total no description": "7",
            "Weightage": "0.018824795",
            "IncidentType": "Request"
        },
        {
            "S.No": "2916",
            "Category": "Security",
            "Subcategory": "Request Privileged Account Management",
            "Service": "Enabling Services",
            "Keywords": "account",
            "total no description": "7",
            "Weightage": "0.018824795",
            "IncidentType": "Request"
        },
        {
            "S.No": "2917",
            "Category": "Time Tracking",
            "Subcategory": "Request Set-up or Changes",
            "Service": "MCR/ Shared Services",
            "Keywords": "rehire",
            "total no description": "7",
            "Weightage": "0.018824795",
            "IncidentType": "Request"
        },
        {
            "S.No": "2918",
            "Category": "Time Tracking",
            "Subcategory": "Request Set-up or Changes",
            "Service": "MCR/ Shared Services",
            "Keywords": "point",
            "total no description": "7",
            "Weightage": "0.018824795",
            "IncidentType": "Request"
        },
        {
            "S.No": "2919",
            "Category": "Time Tracking",
            "Subcategory": "Request Set-up or Changes",
            "Service": "MCR/ Shared Services",
            "Keywords": "balance",
            "total no description": "7",
            "Weightage": "0.018824795",
            "IncidentType": "Request"
        },
        {
            "S.No": "2920",
            "Category": "Time Tracking",
            "Subcategory": "Request Set-up or Changes",
            "Service": "MCR/ Shared Services",
            "Keywords": "adjustment",
            "total no description": "7",
            "Weightage": "0.018824795",
            "IncidentType": "Request"
        },
        {
            "S.No": "2921",
            "Category": "Time Tracking",
            "Subcategory": "Request Set-up or Changes",
            "Service": "MCR/ Shared Services",
            "Keywords": "rehire point",
            "total no description": "7",
            "Weightage": "0.018824795",
            "IncidentType": "Request"
        },
        {
            "S.No": "2922",
            "Category": "Time Tracking",
            "Subcategory": "Request Set-up or Changes",
            "Service": "MCR/ Shared Services",
            "Keywords": "point balance",
            "total no description": "7",
            "Weightage": "0.018824795",
            "IncidentType": "Request"
        },
        {
            "S.No": "2923",
            "Category": "Time Tracking",
            "Subcategory": "Request Set-up or Changes",
            "Service": "MCR/ Shared Services",
            "Keywords": "balance adjustment",
            "total no description": "7",
            "Weightage": "0.018824795",
            "IncidentType": "Request"
        },
        {
            "S.No": "2924",
            "Category": "Virtual Desktop Services",
            "Subcategory": "Request Resource Change",
            "Service": "End User Services",
            "Keywords": "wksvm",
            "total no description": "7",
            "Weightage": "0.018824795",
            "IncidentType": "Request"
        },
        {
            "S.No": "2925",
            "Category": "Virtual Desktop Services",
            "Subcategory": "Request Resource Change",
            "Service": "End User Services",
            "Keywords": "space",
            "total no description": "7",
            "Weightage": "0.018824795",
            "IncidentType": "Request"
        },
        {
            "S.No": "2926",
            "Category": "Virtual Desktop Services",
            "Subcategory": "Request Resource Change",
            "Service": "End User Services",
            "Keywords": "ofm",
            "total no description": "7",
            "Weightage": "0.018824795",
            "IncidentType": "Request"
        },
        {
            "S.No": "2927",
            "Category": "Virtual Desktop Services",
            "Subcategory": "Request Resource Change",
            "Service": "End User Services",
            "Keywords": "wksvm ofm",
            "total no description": "7",
            "Weightage": "0.018824795",
            "IncidentType": "Request"
        },
        {
            "S.No": "2928",
            "Category": "Collaboration Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "End User Services",
            "Keywords": "smartsheet",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "2929",
            "Category": "Collaboration Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "End User Services",
            "Keywords": "app",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "2930",
            "Category": "Business Reporting",
            "Subcategory": "Report Issue or Outage",
            "Service": "End User Services",
            "Keywords": "dac",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2931",
            "Category": "Business Reporting",
            "Subcategory": "Report Issue or Outage",
            "Service": "End User Services",
            "Keywords": "notification",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2932",
            "Category": "Business Reporting",
            "Subcategory": "Report Issue or Outage",
            "Service": "End User Services",
            "Keywords": "sales_order",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2933",
            "Category": "Business Reporting",
            "Subcategory": "Report Issue or Outage",
            "Service": "End User Services",
            "Keywords": "etl",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2934",
            "Category": "Business Reporting",
            "Subcategory": "Report Issue or Outage",
            "Service": "End User Services",
            "Keywords": "dac notification",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2935",
            "Category": "Business Reporting",
            "Subcategory": "Report Issue or Outage",
            "Service": "End User Services",
            "Keywords": "status process",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2936",
            "Category": "Business Reporting",
            "Subcategory": "Report Issue or Outage",
            "Service": "End User Services",
            "Keywords": "process sales_order",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2937",
            "Category": "Business Reporting",
            "Subcategory": "Report Issue or Outage",
            "Service": "End User Services",
            "Keywords": "sales_order etl",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2938",
            "Category": "Business Reporting",
            "Subcategory": "Report Issue or Outage",
            "Service": "End User Services",
            "Keywords": "etl run",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2939",
            "Category": "Collaboration Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "End User Services",
            "Keywords": "microsoft",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "2940",
            "Category": "Collaboration Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "End User Services",
            "Keywords": "teams",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "2941",
            "Category": "Collaboration Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "End User Services",
            "Keywords": "smartsheet app",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "2942",
            "Category": "Collaboration Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "End User Services",
            "Keywords": "app microsoft",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "2943",
            "Category": "Collaboration Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "End User Services",
            "Keywords": "microsoft teams",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "2944",
            "Category": "Collaboration Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "End User Services",
            "Keywords": "portal",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "2945",
            "Category": "Collaboration Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "End User Services",
            "Keywords": "new icon",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "2946",
            "Category": "Collaboration Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "End User Services",
            "Keywords": "icon link",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "2947",
            "Category": "Collaboration Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "End User Services",
            "Keywords": "link portal",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "2948",
            "Category": "Collaboration Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "End User Services",
            "Keywords": "permissions",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "2949",
            "Category": "Collaboration Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "End User Services",
            "Keywords": "permissions request",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "2950",
            "Category": "Collaboration Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "End User Services",
            "Keywords": "bittitan",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "2951",
            "Category": "Collaboration Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "End User Services",
            "Keywords": "migration",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "2952",
            "Category": "Collaboration Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "End User Services",
            "Keywords": "license",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "2953",
            "Category": "Collaboration Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "End User Services",
            "Keywords": "bittitan public",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "2954",
            "Category": "Collaboration Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "End User Services",
            "Keywords": "public folder",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "2955",
            "Category": "Collaboration Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "End User Services",
            "Keywords": "folder migration",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "2956",
            "Category": "Collaboration Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "End User Services",
            "Keywords": "migration license",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "2957",
            "Category": "Collaboration Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "End User Services",
            "Keywords": "license request",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "2958",
            "Category": "Collaboration Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "End User Services",
            "Keywords": "zoom",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "2959",
            "Category": "Collaboration Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "End User Services",
            "Keywords": "integration",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "2960",
            "Category": "Collaboration Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "End User Services",
            "Keywords": "deny zoom",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "2961",
            "Category": "Collaboration Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "End User Services",
            "Keywords": "zoom integration",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "2962",
            "Category": "Collaboration Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "End User Services",
            "Keywords": "licenses",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "2963",
            "Category": "Collaboration Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "End User Services",
            "Keywords": "approve purchase",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "2964",
            "Category": "Collaboration Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "End User Services",
            "Keywords": "purchase additional",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "2965",
            "Category": "Collaboration Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "End User Services",
            "Keywords": "additional migration",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "2966",
            "Category": "Collaboration Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "End User Services",
            "Keywords": "migration licenses",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "2967",
            "Category": "Database",
            "Subcategory": "Request Database Refresh",
            "Service": "Enabling Services",
            "Keywords": "incremental refresh",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "2968",
            "Category": "Database",
            "Subcategory": "Request Database Refresh",
            "Service": "Enabling Services",
            "Keywords": " refresh failed",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "2969",
            "Category": "Data Transformation Integration",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "tentative",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2970",
            "Category": "Data Transformation Integration",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "explosion",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2971",
            "Category": "Data Transformation Integration",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "tentative explosion",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2972",
            "Category": "Data Transformation Integration",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "explosion issue",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2973",
            "Category": "Data Transformation Integration",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "connection",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2974",
            "Category": "Data Transformation Integration",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "informatica",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2975",
            "Category": "Data Transformation Integration",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "osbdev",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2976",
            "Category": "Data Transformation Integration",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "osbfdev",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2977",
            "Category": "Data Transformation Integration",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "update connection",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2978",
            "Category": "Data Transformation Integration",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "connection info",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2979",
            "Category": "Data Transformation Integration",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "info informatica",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2980",
            "Category": "Data Transformation Integration",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "informatica osbdev",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2981",
            "Category": "Data Transformation Integration",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "osbdev osbfdev",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2982",
            "Category": "Data Transformation Integration",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "prd",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2983",
            "Category": "Data Transformation Integration",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "dwhs",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2984",
            "Category": "Data Transformation Integration",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "locate",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2985",
            "Category": "Data Transformation Integration",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "file",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2986",
            "Category": "Data Transformation Integration",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "prd dwhs",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2987",
            "Category": "Data Transformation Integration",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "dwhs prd",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2988",
            "Category": "Data Transformation Integration",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "job locate",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2989",
            "Category": "Data Transformation Integration",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "locate file",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2990",
            "Category": "Data Transformation Integration",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "star",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2991",
            "Category": "Data Transformation Integration",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "office",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2992",
            "Category": "Data Transformation Integration",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "fw star",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2993",
            "Category": "Data Transformation Integration",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "star office",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2994",
            "Category": "Data Transformation Integration",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "rules",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2995",
            "Category": "Data Transformation Integration",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "report",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2996",
            "Category": "Data Transformation Integration",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "cycle",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2997",
            "Category": "Data Transformation Integration",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "fw rules",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2998",
            "Category": "Data Transformation Integration",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "rules report",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Incident"
        },
        {
            "S.No": "2999",
            "Category": "Data Transformation Integration",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "report october",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3000",
            "Category": "Data Transformation Integration",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "october cycle",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3001",
            "Category": "Database",
            "Subcategory": "Request Database Refresh",
            "Service": "Enabling Services",
            "Keywords": " warehouse refreshed",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "3002",
            "Category": "IT Governance",
            "Subcategory": "Request Security Information",
            "Service": "Security & Access",
            "Keywords": "notification",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "3003",
            "Category": "IT Governance",
            "Subcategory": "Request Security Information",
            "Service": "Security & Access",
            "Keywords": "fw notification",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "3004",
            "Category": "IT Process Services",
            "Subcategory": "Request Eclipse User Setup",
            "Service": "End User Services",
            "Keywords": "eclipse",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "3005",
            "Category": "Long Range Planning",
            "Subcategory": "Request Application Assistance for EBS",
            "Service": "IT Professional Services",
            "Keywords": "demantra",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "3006",
            "Category": "Long Range Planning",
            "Subcategory": "Request Application Assistance for EBS",
            "Service": "IT Professional Services",
            "Keywords": "ext_psp_pln_",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "3007",
            "Category": "Long Range Planning",
            "Subcategory": "Request Application Assistance for EBS",
            "Service": "IT Professional Services",
            "Keywords": "red",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "3008",
            "Category": "Manufacturing",
            "Subcategory": "Request Project or Enhancement",
            "Service": "IT Professional Services",
            "Keywords": "manufacturing",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "3009",
            "Category": "Payroll",
            "Subcategory": "Request Access",
            "Service": "MCR/ Shared Services",
            "Keywords": "adp",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "3010",
            "Category": "Payroll",
            "Subcategory": "Request Access",
            "Service": "MCR/ Shared Services",
            "Keywords": "access",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "3011",
            "Category": "Manufacturing Equipment",
            "Subcategory": "Report Issue or Repair",
            "Service": "Operations Equipment",
            "Keywords": "weeke",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3012",
            "Category": "Manufacturing Equipment",
            "Subcategory": "Report Issue or Repair",
            "Service": "Operations Equipment",
            "Keywords": "tec",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3013",
            "Category": "Manufacturing Equipment",
            "Subcategory": "Report Issue or Repair",
            "Service": "Operations Equipment",
            "Keywords": "reconfigured",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3014",
            "Category": "Manufacturing Equipment",
            "Subcategory": "Report Issue or Repair",
            "Service": "Operations Equipment",
            "Keywords": "weeke needs",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3015",
            "Category": "Manufacturing Equipment",
            "Subcategory": "Report Issue or Repair",
            "Service": "Operations Equipment",
            "Keywords": "tec reconfigured",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3016",
            "Category": "Manufacturing Equipment",
            "Subcategory": "Report Issue or Repair",
            "Service": "Operations Equipment",
            "Keywords": "station",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3017",
            "Category": "Manufacturing Equipment",
            "Subcategory": "Report Issue or Repair",
            "Service": "Operations Equipment",
            "Keywords": "tec station",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3018",
            "Category": "Manufacturing Equipment",
            "Subcategory": "Report Issue or Repair",
            "Service": "Operations Equipment",
            "Keywords": "station weeke",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3019",
            "Category": "Manufacturing Equipment",
            "Subcategory": "Report Issue or Repair",
            "Service": "Operations Equipment",
            "Keywords": "weeke acting",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3020",
            "Category": "Manufacturing Equipment",
            "Subcategory": "Report Issue or Repair",
            "Service": "Operations Equipment",
            "Keywords": "load",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3021",
            "Category": "Manufacturing Equipment",
            "Subcategory": "Report Issue or Repair",
            "Service": "Operations Equipment",
            "Keywords": "program",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3022",
            "Category": "Manufacturing Equipment",
            "Subcategory": "Report Issue or Repair",
            "Service": "Operations Equipment",
            "Keywords": "shoda",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3023",
            "Category": "Manufacturing Equipment",
            "Subcategory": "Report Issue or Repair",
            "Service": "Operations Equipment",
            "Keywords": "unable load",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3024",
            "Category": "Manufacturing Equipment",
            "Subcategory": "Report Issue or Repair",
            "Service": "Operations Equipment",
            "Keywords": "load program",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3025",
            "Category": "Manufacturing Equipment",
            "Subcategory": "Report Issue or Repair",
            "Service": "Operations Equipment",
            "Keywords": "program shoda",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3026",
            "Category": "Manufacturing Equipment",
            "Subcategory": "Report Issue or Repair",
            "Service": "Operations Equipment",
            "Keywords": "replace",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3027",
            "Category": "Manufacturing Equipment",
            "Subcategory": "Report Issue or Repair",
            "Service": "Operations Equipment",
            "Keywords": "adapter",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3028",
            "Category": "Manufacturing Equipment",
            "Subcategory": "Report Issue or Repair",
            "Service": "Operations Equipment",
            "Keywords": "router",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3029",
            "Category": "Manufacturing Equipment",
            "Subcategory": "Report Issue or Repair",
            "Service": "Operations Equipment",
            "Keywords": "replace adapter",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3030",
            "Category": "Manufacturing Equipment",
            "Subcategory": "Report Issue or Repair",
            "Service": "Operations Equipment",
            "Keywords": "adapter shoda",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3031",
            "Category": "Manufacturing Equipment",
            "Subcategory": "Report Issue or Repair",
            "Service": "Operations Equipment",
            "Keywords": "shoda router",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3032",
            "Category": "Manufacturing Equipment",
            "Subcategory": "Report Issue or Repair",
            "Service": "Operations Equipment",
            "Keywords": "edgebander",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3033",
            "Category": "Manufacturing Equipment",
            "Subcategory": "Report Issue or Repair",
            "Service": "Operations Equipment",
            "Keywords": "teamviewer",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3034",
            "Category": "Manufacturing Equipment",
            "Subcategory": "Report Issue or Repair",
            "Service": "Operations Equipment",
            "Keywords": "edgebander teamviewer",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3035",
            "Category": "Manufacturing Equipment",
            "Subcategory": "Report Issue or Repair",
            "Service": "Operations Equipment",
            "Keywords": "teamviewer working",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3036",
            "Category": "Manufacturing Equipment",
            "Subcategory": "Report Issue or Repair",
            "Service": "Operations Equipment",
            "Keywords": "imm",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3037",
            "Category": "Manufacturing Equipment",
            "Subcategory": "Report Issue or Repair",
            "Service": "Operations Equipment",
            "Keywords": "monitoring",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3038",
            "Category": "Manufacturing Equipment",
            "Subcategory": "Report Issue or Repair",
            "Service": "Operations Equipment",
            "Keywords": "connected",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3039",
            "Category": "Manufacturing Equipment",
            "Subcategory": "Report Issue or Repair",
            "Service": "Operations Equipment",
            "Keywords": "switch",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3040",
            "Category": "Manufacturing Equipment",
            "Subcategory": "Report Issue or Repair",
            "Service": "Operations Equipment",
            "Keywords": "imm monitoring",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3041",
            "Category": "Manufacturing Equipment",
            "Subcategory": "Report Issue or Repair",
            "Service": "Operations Equipment",
            "Keywords": "connected switch",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3042",
            "Category": "Security",
            "Subcategory": "Request endpoint agent Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "remove",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "3043",
            "Category": "Security",
            "Subcategory": "Request endpoint agent Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "server",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "3044",
            "Category": "Security",
            "Subcategory": "Request endpoint agent Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "records",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "3045",
            "Category": "Security",
            "Subcategory": "Request endpoint agent Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "cyberark",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "3046",
            "Category": "Security",
            "Subcategory": "Request endpoint agent Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "remove server",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "3047",
            "Category": "Security",
            "Subcategory": "Request endpoint agent Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "server records",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "3048",
            "Category": "Security",
            "Subcategory": "Request endpoint agent Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "records cyberark",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "3049",
            "Category": "Security",
            "Subcategory": "Request endpoint agent Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "malicious",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "3050",
            "Category": "Security",
            "Subcategory": "Request endpoint agent Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "honi",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "3051",
            "Category": "Security",
            "Subcategory": "Request endpoint agent Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "com",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "3052",
            "Category": "Security",
            "Subcategory": "Request endpoint agent Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "malicious bot",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "3053",
            "Category": "Security",
            "Subcategory": "Request endpoint agent Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "bot honi",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "3054",
            "Category": "Security",
            "Subcategory": "Request endpoint agent Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "honi com",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "3055",
            "Category": "Security",
            "Subcategory": "Request endpoint agent Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "com stoner",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "3056",
            "Category": "Security",
            "Subcategory": "Request endpoint agent Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "realm",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "3057",
            "Category": "Security",
            "Subcategory": "Request endpoint agent Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "secure",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "3058",
            "Category": "Security",
            "Subcategory": "Request endpoint agent Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "aut",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "3059",
            "Category": "Security",
            "Subcategory": "Request endpoint agent Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "need new",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "3060",
            "Category": "Security",
            "Subcategory": "Request endpoint agent Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "new realm",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "3061",
            "Category": "Security",
            "Subcategory": "Request endpoint agent Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "realm secure",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "3062",
            "Category": "Security",
            "Subcategory": "Request endpoint agent Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "secure aut",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "3063",
            "Category": "Security",
            "Subcategory": "Request endpoint agent Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "_crd_okl_user",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "3064",
            "Category": "Security",
            "Subcategory": "Request endpoint agent Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "need reset",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "3065",
            "Category": "Security",
            "Subcategory": "Request endpoint agent Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "reset _crd_okl_user",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "3066",
            "Category": "Security",
            "Subcategory": "Request endpoint agent Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "snmp",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "3067",
            "Category": "Security",
            "Subcategory": "Request endpoint agent Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "access",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "3068",
            "Category": "Security",
            "Subcategory": "Request endpoint agent Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "snmp access",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "3069",
            "Category": "Security",
            "Subcategory": "Request endpoint agent Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "cpq",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "3070",
            "Category": "Security",
            "Subcategory": "Request endpoint agent Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "app",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "3071",
            "Category": "Security",
            "Subcategory": "Request endpoint agent Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "soa",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "3072",
            "Category": "Security",
            "Subcategory": "Request endpoint agent Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "whitelist",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "3073",
            "Category": "Security",
            "Subcategory": "Request endpoint agent Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "new cpq",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "3074",
            "Category": "Security",
            "Subcategory": "Request endpoint agent Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "cpq app",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "3075",
            "Category": "Security",
            "Subcategory": "Request endpoint agent Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "app server",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "3076",
            "Category": "Security",
            "Subcategory": "Request endpoint agent Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "server soa",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "3077",
            "Category": "Security",
            "Subcategory": "Request endpoint agent Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "soa whitelist",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "3078",
            "Category": "Voice Services",
            "Subcategory": "Request New/Replacement Device",
            "Service": "End User Services",
            "Keywords": "voice",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "3079",
            "Category": "Voice Services",
            "Subcategory": "Request New/Replacement Device",
            "Service": "End User Services",
            "Keywords": "voice services",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "3080",
            "Category": "Web Site Intranet",
            "Subcategory": "Request Application Assistance",
            "Service": "HHT Professional Services",
            "Keywords": "add",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "3081",
            "Category": "Web Site Intranet",
            "Subcategory": "Request Application Assistance",
            "Service": "HHT Professional Services",
            "Keywords": " unit",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "3082",
            "Category": "Web Site Intranet",
            "Subcategory": "Request Application Assistance",
            "Service": "HHT Professional Services",
            "Keywords": " salesforce",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "3083",
            "Category": "Web Site Intranet",
            "Subcategory": "Request Application Assistance",
            "Service": "HHT Professional Services",
            "Keywords": " add unit",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "3084",
            "Category": "Web Site Intranet",
            "Subcategory": "Request Application Assistance",
            "Service": "HHT Professional Services",
            "Keywords": " unit salesforce",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "3085",
            "Category": "Web Site Intranet",
            "Subcategory": "Request Application Assistance",
            "Service": "HHT Professional Services",
            "Keywords": " crystal",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "3086",
            "Category": "Web Site Intranet",
            "Subcategory": "Request Application Assistance",
            "Service": "HHT Professional Services",
            "Keywords": " reports",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "3087",
            "Category": "Web Site Intranet",
            "Subcategory": "Request Application Assistance",
            "Service": "HHT Professional Services",
            "Keywords": " crystal reports",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "3088",
            "Category": "Web Site Intranet",
            "Subcategory": "Request Application Assistance",
            "Service": "HHT Professional Services",
            "Keywords": " enable",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "3089",
            "Category": "Web Site Intranet",
            "Subcategory": "Request Application Assistance",
            "Service": "HHT Professional Services",
            "Keywords": " password",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "3090",
            "Category": "Web Site Intranet",
            "Subcategory": "Request Application Assistance",
            "Service": "HHT Professional Services",
            "Keywords": " request enable",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "3091",
            "Category": "Web Site Intranet",
            "Subcategory": "Request Application Assistance",
            "Service": "HHT Professional Services",
            "Keywords": " enable password",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "3092",
            "Category": "Web Site Intranet",
            "Subcategory": "Request Application Assistance",
            "Service": "HHT Professional Services",
            "Keywords": " member",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "3093",
            "Category": "Web Site Intranet",
            "Subcategory": "Request Application Assistance",
            "Service": "HHT Professional Services",
            "Keywords": " access",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "3094",
            "Category": "Web Site Intranet",
            "Subcategory": "Request Application Assistance",
            "Service": "HHT Professional Services",
            "Keywords": " needed",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "3095",
            "Category": "Web Site Intranet",
            "Subcategory": "Request Application Assistance",
            "Service": "HHT Professional Services",
            "Keywords": " new member",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "3096",
            "Category": "Web Site Intranet",
            "Subcategory": "Request Application Assistance",
            "Service": "HHT Professional Services",
            "Keywords": " member access",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "3097",
            "Category": "Web Site Intranet",
            "Subcategory": "Request Application Assistance",
            "Service": "HHT Professional Services",
            "Keywords": " access needed",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "3098",
            "Category": "Web Site Intranet",
            "Subcategory": "Request Application Assistance",
            "Service": "HHT Professional Services",
            "Keywords": " warehouse",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "3099",
            "Category": "Web Site Intranet",
            "Subcategory": "Request Application Assistance",
            "Service": "HHT Professional Services",
            "Keywords": " patti",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "3100",
            "Category": "Web Site Intranet",
            "Subcategory": "Request Application Assistance",
            "Service": "HHT Professional Services",
            "Keywords": " scharpen",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "3101",
            "Category": "Web Site Intranet",
            "Subcategory": "Request Application Assistance",
            "Service": "HHT Professional Services",
            "Keywords": " request data",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "3102",
            "Category": "Web Site Intranet",
            "Subcategory": "Request Application Assistance",
            "Service": "HHT Professional Services",
            "Keywords": " data warehouse",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "3103",
            "Category": "Web Site Intranet",
            "Subcategory": "Request Application Assistance",
            "Service": "HHT Professional Services",
            "Keywords": " warehouse access",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "3104",
            "Category": "Web Site Intranet",
            "Subcategory": "Request Application Assistance",
            "Service": "HHT Professional Services",
            "Keywords": " access patti",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "3105",
            "Category": "Web Site Intranet",
            "Subcategory": "Request Application Assistance",
            "Service": "HHT Professional Services",
            "Keywords": " patti scharpen",
            "total no description": "6",
            "Weightage": "0.016135539",
            "IncidentType": "Request"
        },
        {
            "S.No": "3106",
            "Category": "Account Services",
            "Subcategory": "Request Guest Access",
            "Service": "Security & Access",
            "Keywords": "guest",
            "total no description": "5",
            "Weightage": "0.013446282",
            "IncidentType": "Request"
        },
        {
            "S.No": "3107",
            "Category": "Account Services",
            "Subcategory": "Request Guest Access",
            "Service": "Security & Access",
            "Keywords": "registration",
            "total no description": "5",
            "Weightage": "0.013446282",
            "IncidentType": "Request"
        },
        {
            "S.No": "3108",
            "Category": "Account Services",
            "Subcategory": "Request Guest Access",
            "Service": "Security & Access",
            "Keywords": "guest access",
            "total no description": "5",
            "Weightage": "0.013446282",
            "IncidentType": "Request"
        },
        {
            "S.No": "3109",
            "Category": "Application DBA",
            "Subcategory": "Request Backup or Restore",
            "Service": "Enabling Services",
            "Keywords": "backup",
            "total no description": "5",
            "Weightage": "0.013446282",
            "IncidentType": "Request"
        },
        {
            "S.No": "3110",
            "Category": "Application DBA",
            "Subcategory": "Request Backup or Restore",
            "Service": "Enabling Services",
            "Keywords": "database",
            "total no description": "5",
            "Weightage": "0.013446282",
            "IncidentType": "Request"
        },
        {
            "S.No": "3111",
            "Category": "Application DBA",
            "Subcategory": "Request Backup or Restore",
            "Service": "Enabling Services",
            "Keywords": "informatica",
            "total no description": "5",
            "Weightage": "0.013446282",
            "IncidentType": "Request"
        },
        {
            "Category": "BI - Business Reporting",
            "Subcategory": "Request Access",
            "Service": "End User Services",
            "Keywords": "leadership apps",
            "total no description": "5",
            "Weightage": "0.013446282",
            "IncidentType": "Request"
        },
        {
            "Category": "BI - Business Reporting",
            "Subcategory": "Request Access",
            "Service": "End User Services",
            "Keywords": "ofm leadership",
            "total no description": "5",
            "Weightage": "0.013446282",
            "IncidentType": "Request"
        },
        {
            "S.No": "3112",
            "Category": "BI - Business Reporting",
            "Subcategory": "Request Access",
            "Service": "End User Services",
            "Keywords": "synapse",
            "total no description": "5",
            "Weightage": "0.013446282",
            "IncidentType": "Request"
        },
        {
            "S.No": "3113",
            "Category": "Audio/Video Devices",
            "Subcategory": "Report Issue or Repair",
            "Service": "Office Equipment",
            "Keywords": "microsoft",
            "total no description": "5",
            "Weightage": "0.013446282",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3114",
            "Category": "Audio/Video Devices",
            "Subcategory": "Report Issue or Repair",
            "Service": "Office Equipment",
            "Keywords": "security camera",
            "total no description": "5",
            "Weightage": "0.013446282",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3115",
            "Category": "Audio/Video Devices",
            "Subcategory": "Report Issue or Repair",
            "Service": "Office Equipment",
            "Keywords": "cameras access",
            "total no description": "5",
            "Weightage": "0.013446282",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3116",
            "Category": "Audio/Video Devices",
            "Subcategory": "Report Issue or Repair",
            "Service": "Office Equipment",
            "Keywords": "hwy",
            "total no description": "5",
            "Weightage": "0.013446282",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3117",
            "Category": "BI - Business Reporting",
            "Subcategory": "Request Access",
            "Service": "End User Services",
            "Keywords": "flexdeploy",
            "total no description": "5",
            "Weightage": "0.013446282",
            "IncidentType": "Request"
        },
        {
            "S.No": "3118",
            "Category": "BI - Business Reporting",
            "Subcategory": "Request Access",
            "Service": "End User Services",
            "Keywords": "new service",
            "total no description": "5",
            "Weightage": "0.013446282",
            "IncidentType": "Request"
        },
        {
            "S.No": "3119",
            "Category": "BI - Business Reporting",
            "Subcategory": "Request Access",
            "Service": "End User Services",
            "Keywords": "azure",
            "total no description": "5",
            "Weightage": "0.013446282",
            "IncidentType": "Request"
        },
        {
            "S.No": "3120",
            "Category": "BI - Business Reporting",
            "Subcategory": "Request Access",
            "Service": "End User Services",
            "Keywords": "azure synapse",
            "total no description": "5",
            "Weightage": "0.013446282",
            "IncidentType": "Request"
        },
        {
            "S.No": "3121",
            "Category": "Data Transformation Integration",
            "Subcategory": "Request Application Assistance",
            "Service": "Enabling Services",
            "Keywords": "pro",
            "total no description": "5",
            "Weightage": "0.013446282",
            "IncidentType": "Request"
        },
        {
            "S.No": "3122",
            "Category": "Collaboration Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "End User Services",
            "Keywords": "monitors swapped",
            "total no description": "5",
            "Weightage": "0.013446282",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3123",
            "Category": "Collaboration Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "End User Services",
            "Keywords": " drag windows",
            "total no description": "5",
            "Weightage": "0.013446282",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3124",
            "Category": "Collaboration Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "End User Services",
            "Keywords": " video conferencing",
            "total no description": "5",
            "Weightage": "0.013446282",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3125",
            "Category": "Collaboration Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "End User Services",
            "Keywords": " setting up camera",
            "total no description": "5",
            "Weightage": "0.013446282",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3126",
            "Category": "Collaboration Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "End User Services",
            "Keywords": " screen hung",
            "total no description": "5",
            "Weightage": "0.013446282",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3127",
            "Category": "Collaboration Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "End User Services",
            "Keywords": " microsoft issue",
            "total no description": "5",
            "Weightage": "0.013446282",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3128",
            "Category": "Database",
            "Subcategory": "Request Connectivity Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "dwdevdb",
            "total no description": "5",
            "Weightage": "0.013446282",
            "IncidentType": "Request"
        },
        {
            "S.No": "3129",
            "Category": "Database",
            "Subcategory": "Request Connectivity Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "srv",
            "total no description": "5",
            "Weightage": "0.013446282",
            "IncidentType": "Request"
        },
        {
            "S.No": "3130",
            "Category": "Database",
            "Subcategory": "Request Connectivity Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "aix",
            "total no description": "5",
            "Weightage": "0.013446282",
            "IncidentType": "Request"
        },
        {
            "S.No": "3131",
            "Category": "Database",
            "Subcategory": "Request Connectivity Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "qadb",
            "total no description": "5",
            "Weightage": "0.013446282",
            "IncidentType": "Request"
        },
        {
            "S.No": "3132",
            "Category": "Database",
            "Subcategory": "Request Connectivity Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "srv aix",
            "total no description": "5",
            "Weightage": "0.013446282",
            "IncidentType": "Request"
        },
        {
            "S.No": "3133",
            "Category": "Database",
            "Subcategory": "Request Connectivity Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "aix qadb",
            "total no description": "5",
            "Weightage": "0.013446282",
            "IncidentType": "Request"
        },
        {
            "S.No": "3134",
            "Category": "Email Services",
            "Subcategory": "Report Suspicious Email",
            "Service": "End User Services",
            "Keywords": "hacked email",
            "total no description": "5",
            "Weightage": "0.013446282",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3135",
            "Category": "Email Services",
            "Subcategory": "Report Suspicious Email",
            "Service": "End User Services",
            "Keywords": " phishing email",
            "total no description": "5",
            "Weightage": "0.013446282",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3136",
            "Category": "Email Services",
            "Subcategory": "Report Suspicious Email",
            "Service": "End User Services",
            "Keywords": " email malware",
            "total no description": "5",
            "Weightage": "0.013446282",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3137",
            "Category": "Email Services",
            "Subcategory": "Report Suspicious Email",
            "Service": "End User Services",
            "Keywords": " email phishing",
            "total no description": "5",
            "Weightage": "0.013446282",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3138",
            "Category": "Email Services",
            "Subcategory": "Request Mailbox Size Setup/Change",
            "Service": "End User Services",
            "Keywords": "mailboxes",
            "total no description": "5",
            "Weightage": "0.013446282",
            "IncidentType": "Request"
        },
        {
            "S.No": "3139",
            "Category": "Expense Services",
            "Subcategory": "Request Access",
            "Service": "MCR/ Shared Services",
            "Keywords": "oracle",
            "total no description": "5",
            "Weightage": "0.013446282",
            "IncidentType": "Request"
        },
        {
            "S.No": "3140",
            "Category": "Expense Services",
            "Subcategory": "Request Access",
            "Service": "MCR/ Shared Services",
            "Keywords": "expense",
            "total no description": "5",
            "Weightage": "0.013446282",
            "IncidentType": "Request"
        },
        {
            "S.No": "3141",
            "Category": "Integration",
            "Subcategory": "Report Issue or Outage",
            "Service": "End User Services",
            "Keywords": "termination ",
            "total no description": "5",
            "Weightage": "0.013446282",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3142",
            "Category": "OFM Services",
            "Subcategory": "Request Pricing Change",
            "Service": "OFM Professional Services",
            "Keywords": "ofm",
            "total no description": "5",
            "Weightage": "0.013446282",
            "IncidentType": "Request"
        },
        {
            "S.No": "3143",
            "Category": "OFM Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "OFM Professional Services",
            "Keywords": "build",
            "total no description": "5",
            "Weightage": "0.013446282",
            "IncidentType": "Request"
        },
        {
            "S.No": "3144",
            "Category": "OFM Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "OFM Professional Services",
            "Keywords": "case",
            "total no description": "5",
            "Weightage": "0.013446282",
            "IncidentType": "Request"
        },
        {
            "S.No": "3145",
            "Category": "OFM Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "OFM Professional Services",
            "Keywords": "vendor",
            "total no description": "5",
            "Weightage": "0.013446282",
            "IncidentType": "Request"
        },
        {
            "S.No": "3146",
            "Category": "OFM Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "OFM Professional Services",
            "Keywords": "build case",
            "total no description": "5",
            "Weightage": "0.013446282",
            "IncidentType": "Request"
        },
        {
            "S.No": "3147",
            "Category": "Order Management",
            "Subcategory": "Request Project or Enhancement",
            "Service": "IT Professional Services",
            "Keywords": "order",
            "total no description": "5",
            "Weightage": "0.013446282",
            "IncidentType": "Request"
        },
        {
            "S.No": "3148",
            "Category": "Order Management",
            "Subcategory": "Request Project or Enhancement",
            "Service": "IT Professional Services",
            "Keywords": "management",
            "total no description": "5",
            "Weightage": "0.013446282",
            "IncidentType": "Request"
        },
        {
            "S.No": "3149",
            "Category": "Order Management",
            "Subcategory": "Request Project or Enhancement",
            "Service": "IT Professional Services",
            "Keywords": "order management",
            "total no description": "5",
            "Weightage": "0.013446282",
            "IncidentType": "Request"
        },
        {
            "S.No": "3150",
            "Category": "Security",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "tls",
            "total no description": "5",
            "Weightage": "0.013446282",
            "IncidentType": "Request"
        },
        {
            "S.No": "3151",
            "Category": "Security",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "ssl",
            "total no description": "5",
            "Weightage": "0.013446282",
            "IncidentType": "Request"
        },
        {
            "S.No": "3152",
            "Category": "Security",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "server",
            "total no description": "5",
            "Weightage": "0.013446282",
            "IncidentType": "Request"
        },
        {
            "S.No": "3153",
            "Category": "Security",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "supports",
            "total no description": "5",
            "Weightage": "0.013446282",
            "IncidentType": "Request"
        },
        {
            "S.No": "3154",
            "Category": "Security",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "sslv",
            "total no description": "5",
            "Weightage": "0.013446282",
            "IncidentType": "Request"
        },
        {
            "S.No": "3155",
            "Category": "Security",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "cve",
            "total no description": "5",
            "Weightage": "0.013446282",
            "IncidentType": "Request"
        },
        {
            "S.No": "3156",
            "Category": "Security",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "tls ssl",
            "total no description": "5",
            "Weightage": "0.013446282",
            "IncidentType": "Request"
        },
        {
            "S.No": "3157",
            "Category": "Security",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "ssl server",
            "total no description": "5",
            "Weightage": "0.013446282",
            "IncidentType": "Request"
        },
        {
            "S.No": "3158",
            "Category": "Security",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "server supports",
            "total no description": "5",
            "Weightage": "0.013446282",
            "IncidentType": "Request"
        },
        {
            "S.No": "3159",
            "Category": "Security",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "supports sslv",
            "total no description": "5",
            "Weightage": "0.013446282",
            "IncidentType": "Request"
        },
        {
            "S.No": "3160",
            "Category": "Security",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "sslv cve",
            "total no description": "5",
            "Weightage": "0.013446282",
            "IncidentType": "Request"
        },
        {
            "S.No": "3161",
            "Category": "Security",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "vite",
            "total no description": "5",
            "Weightage": "0.013446282",
            "IncidentType": "Request"
        },
        {
            "S.No": "3162",
            "Category": "Security",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "password",
            "total no description": "5",
            "Weightage": "0.013446282",
            "IncidentType": "Request"
        },
        {
            "S.No": "3163",
            "Category": "Security",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "job vite",
            "total no description": "5",
            "Weightage": "0.013446282",
            "IncidentType": "Request"
        },
        {
            "S.No": "3164",
            "Category": "Security",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "vite reset",
            "total no description": "5",
            "Weightage": "0.013446282",
            "IncidentType": "Request"
        },
        {
            "S.No": "3165",
            "Category": "Security",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "password issue",
            "total no description": "5",
            "Weightage": "0.013446282",
            "IncidentType": "Request"
        },
        {
            "S.No": "3166",
            "Category": "Security",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "security",
            "total no description": "5",
            "Weightage": "0.013446282",
            "IncidentType": "Request"
        },
        {
            "S.No": "3167",
            "Category": "Security",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "secureauth",
            "total no description": "5",
            "Weightage": "0.013446282",
            "IncidentType": "Request"
        },
        {
            "S.No": "3168",
            "Category": "Security",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "soaprod",
            "total no description": "5",
            "Weightage": "0.013446282",
            "IncidentType": "Request"
        },
        {
            "S.No": "3169",
            "Category": "Security",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "secureauth soaprod",
            "total no description": "5",
            "Weightage": "0.013446282",
            "IncidentType": "Request"
        },
        {
            "S.No": "3170",
            "Category": "Security",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "secops",
            "total no description": "5",
            "Weightage": "0.013446282",
            "IncidentType": "Request"
        },
        {
            "S.No": "3171",
            "Category": "Security",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "group",
            "total no description": "5",
            "Weightage": "0.013446282",
            "IncidentType": "Request"
        },
        {
            "S.No": "3172",
            "Category": "Security",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "exa",
            "total no description": "5",
            "Weightage": "0.013446282",
            "IncidentType": "Request"
        },
        {
            "S.No": "3173",
            "Category": "Security",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "nodes",
            "total no description": "5",
            "Weightage": "0.013446282",
            "IncidentType": "Request"
        },
        {
            "S.No": "3174",
            "Category": "Security",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "oci",
            "total no description": "5",
            "Weightage": "0.013446282",
            "IncidentType": "Request"
        },
        {
            "S.No": "3175",
            "Category": "Security",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "secops group",
            "total no description": "5",
            "Weightage": "0.013446282",
            "IncidentType": "Request"
        },
        {
            "S.No": "3176",
            "Category": "Security",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "group access",
            "total no description": "5",
            "Weightage": "0.013446282",
            "IncidentType": "Request"
        },
        {
            "S.No": "3177",
            "Category": "Security",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "access exa",
            "total no description": "5",
            "Weightage": "0.013446282",
            "IncidentType": "Request"
        },
        {
            "S.No": "3178",
            "Category": "Security",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "exa nodes",
            "total no description": "5",
            "Weightage": "0.013446282",
            "IncidentType": "Request"
        },
        {
            "S.No": "3179",
            "Category": "Security",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "nodes oci",
            "total no description": "5",
            "Weightage": "0.013446282",
            "IncidentType": "Request"
        },
        {
            "S.No": "3180",
            "Category": "Server",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "server",
            "total no description": "5",
            "Weightage": "0.013446282",
            "IncidentType": "Request"
        },
        {
            "S.No": "3181",
            "Category": "Server",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "mushht",
            "total no description": "5",
            "Weightage": "0.013446282",
            "IncidentType": "Request"
        },
        {
            "S.No": "3182",
            "Category": "BI - Business Reporting",
            "Subcategory": "Request Application Assistance",
            "Service": "End User Services",
            "Keywords": "pbi",
            "total no description": "4",
            "Weightage": "0.010757026",
            "IncidentType": "Request"
        },
        {
            "S.No": "3183",
            "Category": "BI - Business Reporting",
            "Subcategory": "Request Application Assistance",
            "Service": "End User Services",
            "Keywords": "profit",
            "total no description": "4",
            "Weightage": "0.010757026",
            "IncidentType": "Request"
        },
        {
            "S.No": "3184",
            "Category": "BI - Business Reporting",
            "Subcategory": "Request Application Assistance",
            "Service": "End User Services",
            "Keywords": "cube",
            "total no description": "4",
            "Weightage": "0.010757026",
            "IncidentType": "Request"
        },
        {
            "S.No": "3185",
            "Category": "BI - Business Reporting",
            "Subcategory": "Request Application Assistance",
            "Service": "End User Services",
            "Keywords": "pbi profit",
            "total no description": "4",
            "Weightage": "0.010757026",
            "IncidentType": "Request"
        },
        {
            "S.No": "3186",
            "Category": "BI - Business Reporting",
            "Subcategory": "Request Application Assistance",
            "Service": "End User Services",
            "Keywords": "profit cube",
            "total no description": "4",
            "Weightage": "0.010757026",
            "IncidentType": "Request"
        },
        {
            "S.No": "3187",
            "Category": "BI - Business Reporting",
            "Subcategory": "Request Application Assistance",
            "Service": "End User Services",
            "Keywords": "uat",
            "total no description": "4",
            "Weightage": "0.010757026",
            "IncidentType": "Request"
        },
        {
            "S.No": "3188",
            "Category": "BI - Business Reporting",
            "Subcategory": "Request Application Assistance",
            "Service": "End User Services",
            "Keywords": "power",
            "total no description": "4",
            "Weightage": "0.010757026",
            "IncidentType": "Request"
        },
        {
            "S.No": "3189",
            "Category": "BI - Business Reporting",
            "Subcategory": "Request Application Assistance",
            "Service": "End User Services",
            "Keywords": "bi",
            "total no description": "4",
            "Weightage": "0.010757026",
            "IncidentType": "Request"
        },
        {
            "S.No": "3190",
            "Category": "BI - Business Reporting",
            "Subcategory": "Request Application Assistance",
            "Service": "End User Services",
            "Keywords": "uat power",
            "total no description": "4",
            "Weightage": "0.010757026",
            "IncidentType": "Request"
        },
        {
            "S.No": "3191",
            "Category": "BI - Business Reporting",
            "Subcategory": "Request Application Assistance",
            "Service": "End User Services",
            "Keywords": "power bi",
            "total no description": "4",
            "Weightage": "0.010757026",
            "IncidentType": "Request"
        },
        {
            "S.No": "3192",
            "Category": "BI - Business Reporting",
            "Subcategory": "Request Application Assistance",
            "Service": "End User Services",
            "Keywords": "external",
            "total no description": "4",
            "Weightage": "0.010757026",
            "IncidentType": "Request"
        },
        {
            "S.No": "3193",
            "Category": "BI - Business Reporting",
            "Subcategory": "Request Application Assistance",
            "Service": "End User Services",
            "Keywords": "filter",
            "total no description": "4",
            "Weightage": "0.010757026",
            "IncidentType": "Request"
        },
        {
            "S.No": "3194",
            "Category": "BI - Business Reporting",
            "Subcategory": "Request Application Assistance",
            "Service": "End User Services",
            "Keywords": "pro",
            "total no description": "4",
            "Weightage": "0.010757026",
            "IncidentType": "Request"
        },
        {
            "S.No": "3195",
            "Category": "BI - Business Reporting",
            "Subcategory": "Request Application Assistance",
            "Service": "End User Services",
            "Keywords": "okviz",
            "total no description": "4",
            "Weightage": "0.010757026",
            "IncidentType": "Request"
        },
        {
            "S.No": "3196",
            "Category": "BI - Business Reporting",
            "Subcategory": "Request Application Assistance",
            "Service": "End User Services",
            "Keywords": "fw external",
            "total no description": "4",
            "Weightage": "0.010757026",
            "IncidentType": "Request"
        },
        {
            "S.No": "3197",
            "Category": "BI - Business Reporting",
            "Subcategory": "Request Application Assistance",
            "Service": "End User Services",
            "Keywords": "external new",
            "total no description": "4",
            "Weightage": "0.010757026",
            "IncidentType": "Request"
        },
        {
            "S.No": "3198",
            "Category": "BI - Business Reporting",
            "Subcategory": "Request Application Assistance",
            "Service": "End User Services",
            "Keywords": "new version",
            "total no description": "4",
            "Weightage": "0.010757026",
            "IncidentType": "Request"
        },
        {
            "S.No": "3199",
            "Category": "BI - Business Reporting",
            "Subcategory": "Request Application Assistance",
            "Service": "End User Services",
            "Keywords": "version smart",
            "total no description": "4",
            "Weightage": "0.010757026",
            "IncidentType": "Request"
        },
        {
            "S.No": "3200",
            "Category": "BI - Business Reporting",
            "Subcategory": "Request Application Assistance",
            "Service": "End User Services",
            "Keywords": "smart filter",
            "total no description": "4",
            "Weightage": "0.010757026",
            "IncidentType": "Request"
        },
        {
            "S.No": "3201",
            "Category": "BI - Business Reporting",
            "Subcategory": "Request Application Assistance",
            "Service": "End User Services",
            "Keywords": "filter pro",
            "total no description": "4",
            "Weightage": "0.010757026",
            "IncidentType": "Request"
        },
        {
            "S.No": "3202",
            "Category": "BI - Business Reporting",
            "Subcategory": "Request Application Assistance",
            "Service": "End User Services",
            "Keywords": "pro okviz",
            "total no description": "4",
            "Weightage": "0.010757026",
            "IncidentType": "Request"
        },
        {
            "S.No": "3203",
            "Category": "BI - Business Reporting",
            "Subcategory": "Request Application Assistance",
            "Service": "End User Services",
            "Keywords": "email",
            "total no description": "4",
            "Weightage": "0.010757026",
            "IncidentType": "Request"
        },
        {
            "S.No": "3204",
            "Category": "BI - Business Reporting",
            "Subcategory": "Request Application Assistance",
            "Service": "End User Services",
            "Keywords": "auto email",
            "total no description": "4",
            "Weightage": "0.010757026",
            "IncidentType": "Request"
        },
        {
            "S.No": "3205",
            "Category": "Email Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "End User Services",
            "Keywords": "exchange forwards project",
            "total no description": "4",
            "Weightage": "0.010757026",
            "IncidentType": "Request"
        },
        {
            "S.No": "3205",
            "Category": "Email Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "End User Services",
            "Keywords": "set up exchange",
            "total no description": "4",
            "Weightage": "0.010757026",
            "IncidentType": "Request"
        },
        {
            "S.No": "3205",
            "Category": "Email Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "End User Services",
            "Keywords": "emailtopia",
            "total no description": "4",
            "Weightage": "0.010757026",
            "IncidentType": "Request"
        },
        {
            "S.No": "3206",
            "Category": "Multi-Function Devices",
            "Subcategory": "Request Connectivity Setup/Change",
            "Service": "Office Equipment",
            "Keywords": "connectivity setup",
            "total no description": "4",
            "Weightage": "0.010757026",
            "IncidentType": "Request"
        },
        {
            "S.No": "3206",
            "Category": "Multi-Function Devices",
            "Subcategory": "Request Connectivity Setup/Change",
            "Service": "Office Equipment",
            "Keywords": "connectivity change",
            "total no description": "4",
            "Weightage": "0.010757026",
            "IncidentType": "Request"
        },
        {
            "S.No": "3206",
            "Category": "Multi-Function Devices",
            "Subcategory": "Request Connectivity Setup/Change",
            "Service": "Office Equipment",
            "Keywords": "mailbox setup",
            "total no description": "4",
            "Weightage": "0.010757026",
            "IncidentType": "Request"
        },
        {
            "S.No": "3206",
            "Category": "Multi-Function Devices",
            "Subcategory": "Request Connectivity Setup/Change",
            "Service": "Office Equipment",
            "Keywords": "setup printer",
            "total no description": "4",
            "Weightage": "0.010757026",
            "IncidentType": "Request"
        },
        {
            "S.No": "3206",
            "Category": "Multi-Function Devices",
            "Subcategory": "Request Connectivity Setup/Change",
            "Service": "Office Equipment",
            "Keywords": "printer",
            "total no description": "4",
            "Weightage": "0.010757026",
            "IncidentType": "Request"
        },
        {
            "S.No": "3207",
            "Category": "Payroll",
            "Subcategory": "Request Set-up or Changes",
            "Service": "MCR/ Shared Services",
            "Keywords": "code",
            "total no description": "4",
            "Weightage": "0.010757026",
            "IncidentType": "Request"
        },
        {
            "S.No": "3208",
            "Category": "Physical Access",
            "Subcategory": "Request New/Replacement Badge",
            "Service": "Security & Access",
            "Keywords": "badge",
            "total no description": "4",
            "Weightage": "0.010757026",
            "IncidentType": "Request"
        },
        {
            "S.No": "3209",
            "Category": "Procurement",
            "Subcategory": "Request Setup/Change",
            "Service": "IT Professional Services",
            "Keywords": "bpm monitoring",
            "total no description": "4",
            "Weightage": "0.010757026",
            "IncidentType": "Request"
        },
        {
            "S.No": "3209",
            "Category": "Procurement",
            "Subcategory": "Request Setup/Change",
            "Service": "IT Professional Services",
            "Keywords": "interface",
            "total no description": "4",
            "Weightage": "0.010757026",
            "IncidentType": "Request"
        },
        {
            "S.No": "3210",
            "Category": "Procurement",
            "Subcategory": "Request Setup/Change",
            "Service": "IT Professional Services",
            "Keywords": "monitoring",
            "total no description": "4",
            "Weightage": "0.010757026",
            "IncidentType": "Request"
        },
        {
            "S.No": "3211",
            "Category": "Procurement",
            "Subcategory": "Request Setup/Change",
            "Service": "IT Professional Services",
            "Keywords": "po interface",
            "total no description": "4",
            "Weightage": "0.010757026",
            "IncidentType": "Request"
        },
        {
            "S.No": "3212",
            "Category": "Procurement",
            "Subcategory": "Request Setup/Change",
            "Service": "IT Professional Services",
            "Keywords": "monitoring november",
            "total no description": "4",
            "Weightage": "0.010757026",
            "IncidentType": "Request"
        },
        {
            "S.No": "3213",
            "Category": "Procurement",
            "Subcategory": "Request Setup/Change",
            "Service": "IT Professional Services",
            "Keywords": "bpm",
            "total no description": "4",
            "Weightage": "0.010757026",
            "IncidentType": "Request"
        },
        {
            "S.No": "3214",
            "Category": "Software Services",
            "Subcategory": "Request OSD/Image Update",
            "Service": "End User Services",
            "Keywords": "driver",
            "total no description": "4",
            "Weightage": "0.010757026",
            "IncidentType": "Request"
        },
        {
            "S.No": "3215",
            "Category": "Software Services",
            "Subcategory": "Request OSD/Image Update",
            "Service": "End User Services",
            "Keywords": "package",
            "total no description": "4",
            "Weightage": "0.010757026",
            "IncidentType": "Request"
        },
        {
            "S.No": "3216",
            "Category": "Software Services",
            "Subcategory": "Request OSD/Image Update",
            "Service": "End User Services",
            "Keywords": "gen",
            "total no description": "4",
            "Weightage": "0.010757026",
            "IncidentType": "Request"
        },
        {
            "S.No": "3217",
            "Category": "Software Services",
            "Subcategory": "Request OSD/Image Update",
            "Service": "End User Services",
            "Keywords": "create driver",
            "total no description": "4",
            "Weightage": "0.010757026",
            "IncidentType": "Request"
        },
        {
            "S.No": "3218",
            "Category": "Software Services",
            "Subcategory": "Request OSD/Image Update",
            "Service": "End User Services",
            "Keywords": "driver package",
            "total no description": "4",
            "Weightage": "0.010757026",
            "IncidentType": "Request"
        },
        {
            "S.No": "3219",
            "Category": "Software Services",
            "Subcategory": "Request OSD/Image Update",
            "Service": "End User Services",
            "Keywords": "package gen",
            "total no description": "4",
            "Weightage": "0.010757026",
            "IncidentType": "Request"
        },
        {
            "S.No": "3220",
            "Category": "Software Services",
            "Subcategory": "Request OSD/Image Update",
            "Service": "End User Services",
            "Keywords": "image",
            "total no description": "4",
            "Weightage": "0.010757026",
            "IncidentType": "Request"
        },
        {
            "S.No": "3221",
            "Category": "Systems Administration",
            "Subcategory": "Request Internal DNS Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "internal",
            "total no description": "4",
            "Weightage": "0.010757026",
            "IncidentType": "Request"
        },
        {
            "S.No": "3222",
            "Category": "Systems Administration",
            "Subcategory": "Request Internal DNS Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "dns",
            "total no description": "4",
            "Weightage": "0.010757026",
            "IncidentType": "Request"
        },
        {
            "S.No": "3223",
            "Category": "Systems Administration",
            "Subcategory": "Request Internal DNS Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "update internal",
            "total no description": "4",
            "Weightage": "0.010757026",
            "IncidentType": "Request"
        },
        {
            "S.No": "3224",
            "Category": "Systems Administration",
            "Subcategory": "Request Internal DNS Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "internal dns",
            "total no description": "4",
            "Weightage": "0.010757026",
            "IncidentType": "Request"
        },
        {
            "S.No": "3225",
            "Category": "Storage",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "inventory tapes",
            "total no description": "4",
            "Weightage": "0.010757026",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3225",
            "Category": "Storage",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "tape door",
            "total no description": "4",
            "Weightage": "0.010757026",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3225",
            "Category": "Storage",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "door jammed",
            "total no description": "4",
            "Weightage": "0.010757026",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3226",
            "Category": "Storage",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "service light robot",
            "total no description": "4",
            "Weightage": "0.010757026",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3225",
            "Category": "Storage",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "longer",
            "total no description": "4",
            "Weightage": "0.010757026",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3226",
            "Category": "Storage",
            "Subcategory": "Report Issue or Outage",
            "Service": "Enabling Services",
            "Keywords": "running longer",
            "total no description": "4",
            "Weightage": "0.010757026",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3227",
            "Category": "Mobile Devices",
            "Subcategory": "Report Lost or Stolen Device",
            "Service": "End User Services",
            "Keywords": "reporting iphone",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3227",
            "Category": "Mobile Devices",
            "Subcategory": "Report Lost or Stolen Device",
            "Service": "End User Services",
            "Keywords": "locate iphone",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3228",
            "Category": "Mobile Devices",
            "Subcategory": "Report Lost or Stolen Device",
            "Service": "End User Services",
            "Keywords": "iphone",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3229",
            "Category": "Mobile Devices",
            "Subcategory": "Report Lost or Stolen Device",
            "Service": "End User Services",
            "Keywords": "lost iphone",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3230",
            "Category": "Account Services",
            "Subcategory": "Request Temp Access",
            "Service": "Security & Access",
            "Keywords": "account reenabled",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3230",
            "Category": "Account Services",
            "Subcategory": "Request Temp Access",
            "Service": "Security & Access",
            "Keywords": "permissions",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3231",
            "Category": "Account Services",
            "Subcategory": "Request Temp Access",
            "Service": "Security & Access",
            "Keywords": "application",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3232",
            "Category": "Account Services",
            "Subcategory": "Request Temp Access",
            "Service": "Security & Access",
            "Keywords": "permissions install",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3233",
            "Category": "Account Services",
            "Subcategory": "Request Temp Access",
            "Service": "Security & Access",
            "Keywords": "install application",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3234",
            "Category": "Account Services",
            "Subcategory": "Request Temp Access",
            "Service": "Security & Access",
            "Keywords": "wsklt",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3235",
            "Category": "Account Services",
            "Subcategory": "Request Temp Access",
            "Service": "Security & Access",
            "Keywords": "wsklt data",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3236",
            "Category": "Account Services",
            "Subcategory": "Request Temp Access",
            "Service": "Security & Access",
            "Keywords": "data copy",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3237",
            "Category": "Account Services",
            "Subcategory": "Request Temp Access",
            "Service": "Security & Access",
            "Keywords": "ebs",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3238",
            "Category": "Account Services",
            "Subcategory": "Request Temp Access",
            "Service": "Security & Access",
            "Keywords": "access",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3239",
            "Category": "Account Services",
            "Subcategory": "Request Temp Access",
            "Service": "Security & Access",
            "Keywords": "friday",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3240",
            "Category": "Account Services",
            "Subcategory": "Request Temp Access",
            "Service": "Security & Access",
            "Keywords": "request ebs",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3241",
            "Category": "Account Services",
            "Subcategory": "Request Temp Access",
            "Service": "Security & Access",
            "Keywords": "ebs temp",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3242",
            "Category": "Account Services",
            "Subcategory": "Request Temp Access",
            "Service": "Security & Access",
            "Keywords": "temp access",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3243",
            "Category": "Account Services",
            "Subcategory": "Request Temp Access",
            "Service": "Security & Access",
            "Keywords": "access friday",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3244",
            "Category": "Application DBA",
            "Subcategory": "Request Database Tuning/Review",
            "Service": "Enabling Services",
            "Keywords": "workflow",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3245",
            "Category": "Application DBA",
            "Subcategory": "Request Database Tuning/Review",
            "Service": "Enabling Services",
            "Keywords": "purge",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3246",
            "Category": "Application DBA",
            "Subcategory": "Request Database Tuning/Review",
            "Service": "Enabling Services",
            "Keywords": "ebsprod",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3247",
            "Category": "Application DBA",
            "Subcategory": "Request Database Tuning/Review",
            "Service": "Enabling Services",
            "Keywords": "workflow purge",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3248",
            "Category": "Application DBA",
            "Subcategory": "Request Database Tuning/Review",
            "Service": "Enabling Services",
            "Keywords": "purge activity",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3249",
            "Category": "Application DBA",
            "Subcategory": "Request Database Tuning/Review",
            "Service": "Enabling Services",
            "Keywords": "activity ebsprod",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3250",
            "Category": "Business Reporting",
            "Subcategory": "Request Setup/Change",
            "Service": "End User Services",
            "Keywords": "publish application",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3250",
            "Category": "Business Reporting",
            "Subcategory": "Request Setup/Change",
            "Service": "End User Services",
            "Keywords": "azure",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3250",
            "Category": "Business Reporting",
            "Subcategory": "Request Setup/Change",
            "Service": "End User Services",
            "Keywords": "table azure",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3250",
            "Category": "Business Reporting",
            "Subcategory": "Request Setup/Change",
            "Service": "End User Services",
            "Keywords": "so number",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3250",
            "Category": "Business Reporting",
            "Subcategory": "Request Setup/Change",
            "Service": "End User Services",
            "Keywords": "case details azure",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3251",
            "Category": "Business to Business Integration",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "setup dpg",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3251",
            "Category": "Business to Business Integration",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "support home initiatives",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3251",
            "Category": "Business to Business Integration",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "order flow",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3251",
            "Category": "Business to Business Integration",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "support work initiatives",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3251",
            "Category": "Business to Business Integration",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "setup order flow",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3251",
            "Category": "Business to Business Integration",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "edi",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3252",
            "Category": "eCommerce",
            "Subcategory": "Request Setup/Change",
            "Service": "IT Professional Services",
            "Keywords": "business",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3253",
            "Category": "eCommerce",
            "Subcategory": "Request Setup/Change",
            "Service": "IT Professional Services",
            "Keywords": "business review",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3254",
            "Category": "eCommerce",
            "Subcategory": "Request Setup/Change",
            "Service": "IT Professional Services",
            "Keywords": "client",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3255",
            "Category": "eCommerce",
            "Subcategory": "Request Setup/Change",
            "Service": "IT Professional Services",
            "Keywords": "experience",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3256",
            "Category": "eCommerce",
            "Subcategory": "Request Setup/Change",
            "Service": "IT Professional Services",
            "Keywords": "website",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3257",
            "Category": "eCommerce",
            "Subcategory": "Request Setup/Change",
            "Service": "IT Professional Services",
            "Keywords": "page",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3258",
            "Category": "eCommerce",
            "Subcategory": "Request Setup/Change",
            "Service": "IT Professional Services",
            "Keywords": "fw client",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3259",
            "Category": "eCommerce",
            "Subcategory": "Request Setup/Change",
            "Service": "IT Professional Services",
            "Keywords": "client experience",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3260",
            "Category": "eCommerce",
            "Subcategory": "Request Setup/Change",
            "Service": "IT Professional Services",
            "Keywords": "experience website",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3261",
            "Category": "eCommerce",
            "Subcategory": "Request Setup/Change",
            "Service": "IT Professional Services",
            "Keywords": "website page",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3262",
            "Category": "eCommerce",
            "Subcategory": "Request Setup/Change",
            "Service": "IT Professional Services",
            "Keywords": "vdi",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3263",
            "Category": "eCommerce",
            "Subcategory": "Request Setup/Change",
            "Service": "IT Professional Services",
            "Keywords": "rpa",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3264",
            "Category": "eCommerce",
            "Subcategory": "Request Setup/Change",
            "Service": "IT Professional Services",
            "Keywords": "automation",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3265",
            "Category": "eCommerce",
            "Subcategory": "Request Setup/Change",
            "Service": "IT Professional Services",
            "Keywords": "new vdi",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3266",
            "Category": "eCommerce",
            "Subcategory": "Request Setup/Change",
            "Service": "IT Professional Services",
            "Keywords": "vdi rpa",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3267",
            "Category": "Procurement",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "desktop procurement",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3267",
            "Category": "Procurement",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "power adaptor",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3267",
            "Category": "Procurement",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "lead",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3268",
            "Category": "Procurement",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "item",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3269",
            "Category": "Procurement",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "lead times",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3270",
            "Category": "Procurement",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "times item",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3271",
            "Category": "Procurement",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "weyer",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3272",
            "Category": "Procurement",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "computer",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3273",
            "Category": "Procurement",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "software center",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3274",
            "Category": "Procurement",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "center issues",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3275",
            "Category": "Procurement",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "jenny weyer",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3276",
            "Category": "Procurement",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "weyer computer",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3277",
            "Category": "Procurement",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "urgent",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3278",
            "Category": "Procurement",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "prod",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3279",
            "Category": "Procurement",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "customer",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3280",
            "Category": "Procurement",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "power",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3281",
            "Category": "Procurement",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "adapter",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3282",
            "Category": "Procurement",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "defective",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3283",
            "Category": "Procurement",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "battery",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3284",
            "Category": "Procurement",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "xrite",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3285",
            "Category": "Procurement",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "urgent prod",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3286",
            "Category": "Procurement",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "prod issue",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3287",
            "Category": "Procurement",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "issue customer",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3288",
            "Category": "Procurement",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "customer power",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3289",
            "Category": "Procurement",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "power adapter",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3290",
            "Category": "Procurement",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "adapter defective",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3291",
            "Category": "Procurement",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "defective battery",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3292",
            "Category": "Procurement",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "battery xrite",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3293",
            "Category": "eCommerce",
            "Subcategory": "Request Setup/Change",
            "Service": "IT Professional Services",
            "Keywords": "rpa automation",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3294",
            "Category": "Expense Services",
            "Subcategory": "Request Information/Training",
            "Service": "MCR/ Shared Services",
            "Keywords": "expense",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3295",
            "Category": "Expense Services",
            "Subcategory": "Request Information/Training",
            "Service": "MCR/ Shared Services",
            "Keywords": "usd",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3296",
            "Category": "Expense Services",
            "Subcategory": "Request Information/Training",
            "Service": "MCR/ Shared Services",
            "Keywords": "approval",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3297",
            "Category": "Expense Services",
            "Subcategory": "Request Information/Training",
            "Service": "MCR/ Shared Services",
            "Keywords": "fw expense",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3298",
            "Category": "Integration",
            "Subcategory": "Request Enable/Disable Transactions",
            "Service": "Enabling Services",
            "Keywords": "disable transactions",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3298",
            "Category": "Integration",
            "Subcategory": "Request Enable/Disable Transactions",
            "Service": "Enabling Services",
            "Keywords": "enable transactions",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3298",
            "Category": "Integration",
            "Subcategory": "Request Enable/Disable Transactions",
            "Service": "Enabling Services",
            "Keywords": "schema discussion",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3298",
            "Category": "Integration",
            "Subcategory": "Request Enable/Disable Transactions",
            "Service": "Enabling Services",
            "Keywords": "schema",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3298",
            "Category": "Integration",
            "Subcategory": "Request Enable/Disable Transactions",
            "Service": "Enabling Services",
            "Keywords": "extract data lake",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3299",
            "Category": "Integration",
            "Subcategory": "Request Enable/Disable Transactions",
            "Service": "Enabling Services",
            "Keywords": "iqueries extract",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3299",
            "Category": "Integration",
            "Subcategory": "Request Enable/Disable Transactions",
            "Service": "Enabling Services",
            "Keywords": "tables extract",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3298",
            "Category": "Integration",
            "Subcategory": "Request Enable/Disable Transactions",
            "Service": "Enabling Services",
            "Keywords": "tables",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3299",
            "Category": "Integration",
            "Subcategory": "Request Enable/Disable Transactions",
            "Service": "Enabling Services",
            "Keywords": "data",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3300",
            "Category": "Integration",
            "Subcategory": "Request Enable/Disable Transactions",
            "Service": "Enabling Services",
            "Keywords": "lake",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3301",
            "Category": "Integration",
            "Subcategory": "Request Enable/Disable Transactions",
            "Service": "Enabling Services",
            "Keywords": "data lake",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3302",
            "Category": "Manufacturing",
            "Subcategory": "Request Oracle Printer Move",
            "Service": "IT Professional Services",
            "Keywords": "finished",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3303",
            "Category": "Manufacturing",
            "Subcategory": "Request Oracle Printer Move",
            "Service": "IT Professional Services",
            "Keywords": "label",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3304",
            "Category": "Manufacturing",
            "Subcategory": "Request Oracle Printer Move",
            "Service": "IT Professional Services",
            "Keywords": "finished good",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3305",
            "Category": "Manufacturing",
            "Subcategory": "Request Oracle Printer Move",
            "Service": "IT Professional Services",
            "Keywords": "good label",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3306",
            "Category": "Multi-Function Devices",
            "Subcategory": "Request Configuration Update",
            "Service": "Enabling Services",
            "Keywords": "configuration update",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3306",
            "Category": "Multi-Function Devices",
            "Subcategory": "Request Configuration Update",
            "Service": "Enabling Services",
            "Keywords": "vdi account",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3306",
            "Category": "Multi-Function Devices",
            "Subcategory": "Request Configuration Update",
            "Service": "Enabling Services",
            "Keywords": "scanner",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3306",
            "Category": "Multi-Function Devices",
            "Subcategory": "Request Configuration Update",
            "Service": "Enabling Services",
            "Keywords": "ebs vdi account",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3307",
            "Category": "OFM Services",
            "Subcategory": "Request Costing Change",
            "Service": "OFM Professional Services",
            "Keywords": "update product",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3307",
            "Category": "OFM Services",
            "Subcategory": "Request Costing Change",
            "Service": "OFM Professional Services",
            "Keywords": "update costs",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3307",
            "Category": "OFM Services",
            "Subcategory": "Request Costing Change",
            "Service": "OFM Professional Services",
            "Keywords": "update cost",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3307",
            "Category": "OFM Services",
            "Subcategory": "Request Costing Change",
            "Service": "OFM Professional Services",
            "Keywords": "costing change",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3307",
            "Category": "OFM Services",
            "Subcategory": "Request Costing Change",
            "Service": "OFM Professional Services",
            "Keywords": "change cost",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3307",
            "Category": "OFM Services",
            "Subcategory": "Request Costing Change",
            "Service": "OFM Professional Services",
            "Keywords": "product costs",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3307",
            "Category": "OFM Services",
            "Subcategory": "Request Costing Change",
            "Service": "OFM Professional Services",
            "Keywords": "item cost",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3307",
            "Category": "OFM Services",
            "Subcategory": "Request Costing Change",
            "Service": "OFM Professional Services",
            "Keywords": "cost",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3308",
            "Category": "Order Management",
            "Subcategory": "Request Application Assistance",
            "Service": "IT Professional Services",
            "Keywords": "gfr",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3308",
            "Category": "Order Management",
            "Subcategory": "Request Application Assistance",
            "Service": "IT Professional Services",
            "Keywords": "gfr departments",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3308",
            "Category": "Order Management",
            "Subcategory": "Request Application Assistance",
            "Service": "IT Professional Services",
            "Keywords": "departments allow",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3309",
            "Category": "Procurement",
            "Subcategory": "Request Procurement Authorization- Training",
            "Service": "End User Services",
            "Keywords": "procurement",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3310",
            "Category": "Procurement",
            "Subcategory": "Request Procurement Authorization- Training",
            "Service": "End User Services",
            "Keywords": "authorization",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3311",
            "Category": "Procurement",
            "Subcategory": "Request Procurement Authorization- Training",
            "Service": "End User Services",
            "Keywords": "procurement authorization",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3312",
            "Category": "Procurement",
            "Subcategory": "Request Procurement Authorization- Training",
            "Service": "End User Services",
            "Keywords": "authorization request",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3313",
            "Category": "Product Development",
            "Subcategory": "Request Project or Enhancement",
            "Service": "IT Professional Services",
            "Keywords": "deployment package",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3314",
            "Category": "Product Development",
            "Subcategory": "Request Project or Enhancement",
            "Service": "IT Professional Services",
            "Keywords": "deploy creo",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3315",
            "Category": "Product Development",
            "Subcategory": "Request Project or Enhancement",
            "Service": "IT Professional Services",
            "Keywords": "copy parametric",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3313",
            "Category": "Product Development",
            "Subcategory": "Request Project or Enhancement",
            "Service": "IT Professional Services",
            "Keywords": "project",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3314",
            "Category": "Product Development",
            "Subcategory": "Request Project or Enhancement",
            "Service": "IT Professional Services",
            "Keywords": "gunlocke",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3315",
            "Category": "Product Development",
            "Subcategory": "Request Project or Enhancement",
            "Service": "IT Professional Services",
            "Keywords": "standards",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3316",
            "Category": "Product Development",
            "Subcategory": "Request Project or Enhancement",
            "Service": "IT Professional Services",
            "Keywords": "issues creating",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3317",
            "Category": "Software Services",
            "Subcategory": "Report Suspicious Software",
            "Service": "End User Services",
            "Keywords": "unknown",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3318",
            "Category": "Software Services",
            "Subcategory": "Report Suspicious Software",
            "Service": "End User Services",
            "Keywords": "visible",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3319",
            "Category": "Software Services",
            "Subcategory": "Report Suspicious Software",
            "Service": "End User Services",
            "Keywords": "windows",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3320",
            "Category": "Software Services",
            "Subcategory": "Report Suspicious Software",
            "Service": "End User Services",
            "Keywords": "unknown application",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3321",
            "Category": "Software Services",
            "Subcategory": "Report Suspicious Software",
            "Service": "End User Services",
            "Keywords": "application visible",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3322",
            "Category": "Software Services",
            "Subcategory": "Report Suspicious Software",
            "Service": "End User Services",
            "Keywords": "visible windows",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3323",
            "Category": "Software Services",
            "Subcategory": "Report Suspicious Software",
            "Service": "End User Services",
            "Keywords": "outlook",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3324",
            "Category": "Software Services",
            "Subcategory": "Report Suspicious Software",
            "Service": "End User Services",
            "Keywords": "syncing",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3325",
            "Category": "Software Services",
            "Subcategory": "Report Suspicious Software",
            "Service": "End User Services",
            "Keywords": "outlook syncing",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3326",
            "Category": "Software Services",
            "Subcategory": "Report Suspicious Software",
            "Service": "End User Services",
            "Keywords": "control",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3327",
            "Category": "Software Services",
            "Subcategory": "Report Suspicious Software",
            "Service": "End User Services",
            "Keywords": "tower",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3328",
            "Category": "Software Services",
            "Subcategory": "Report Suspicious Software",
            "Service": "End User Services",
            "Keywords": "locked",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3329",
            "Category": "Software Services",
            "Subcategory": "Report Suspicious Software",
            "Service": "End User Services",
            "Keywords": "remote",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3330",
            "Category": "Software Services",
            "Subcategory": "Report Suspicious Software",
            "Service": "End User Services",
            "Keywords": "desktop",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3331",
            "Category": "Software Services",
            "Subcategory": "Report Suspicious Software",
            "Service": "End User Services",
            "Keywords": "control tower",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3332",
            "Category": "Software Services",
            "Subcategory": "Report Suspicious Software",
            "Service": "End User Services",
            "Keywords": "tower locked",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3333",
            "Category": "Software Services",
            "Subcategory": "Report Suspicious Software",
            "Service": "End User Services",
            "Keywords": "locked remote",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3334",
            "Category": "Software Services",
            "Subcategory": "Report Suspicious Software",
            "Service": "End User Services",
            "Keywords": "remote desktop",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3335",
            "Category": "Product Development",
            "Subcategory": "Request Project or Enhancement",
            "Service": "IT Professional Services",
            "Keywords": "creating new",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3336",
            "Category": "Product Development",
            "Subcategory": "Request Project or Enhancement",
            "Service": "IT Professional Services",
            "Keywords": "new project",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3337",
            "Category": "Product Development",
            "Subcategory": "Request Project or Enhancement",
            "Service": "IT Professional Services",
            "Keywords": "project gunlocke",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3338",
            "Category": "Product Development",
            "Subcategory": "Request Project or Enhancement",
            "Service": "IT Professional Services",
            "Keywords": "gunlocke standards",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3339",
            "Category": "Product Development",
            "Subcategory": "Request Project or Enhancement",
            "Service": "IT Professional Services",
            "Keywords": "creo",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3340",
            "Category": "Product Development",
            "Subcategory": "Request Project or Enhancement",
            "Service": "IT Professional Services",
            "Keywords": "patch",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3341",
            "Category": "Product Development",
            "Subcategory": "Request Project or Enhancement",
            "Service": "IT Professional Services",
            "Keywords": "members",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3342",
            "Category": "Product Development",
            "Subcategory": "Request Project or Enhancement",
            "Service": "IT Professional Services",
            "Keywords": "creo patch",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3343",
            "Category": "Product Development",
            "Subcategory": "Request Project or Enhancement",
            "Service": "IT Professional Services",
            "Keywords": "patch asia",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3344",
            "Category": "Product Development",
            "Subcategory": "Request Project or Enhancement",
            "Service": "IT Professional Services",
            "Keywords": "asia members",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3345",
            "Category": "Product Development",
            "Subcategory": "Request Project or Enhancement",
            "Service": "IT Professional Services",
            "Keywords": "signature",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3346",
            "Category": "Product Development",
            "Subcategory": "Request Project or Enhancement",
            "Service": "IT Professional Services",
            "Keywords": "email",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3347",
            "Category": "Product Development",
            "Subcategory": "Request Project or Enhancement",
            "Service": "IT Professional Services",
            "Keywords": "cherwell",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3348",
            "Category": "Product Development",
            "Subcategory": "Request Project or Enhancement",
            "Service": "IT Professional Services",
            "Keywords": "adding signature",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3349",
            "Category": "Product Development",
            "Subcategory": "Request Project or Enhancement",
            "Service": "IT Professional Services",
            "Keywords": "signature email",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3350",
            "Category": "Product Development",
            "Subcategory": "Request Project or Enhancement",
            "Service": "IT Professional Services",
            "Keywords": "email cherwell",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3351",
            "Category": "Storage",
            "Subcategory": "Request Replication Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "alertid",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3352",
            "Category": "Storage",
            "Subcategory": "Request Replication Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "active",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3353",
            "Category": "Storage",
            "Subcategory": "Request Replication Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "job",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3354",
            "Category": "Storage",
            "Subcategory": "Request Replication Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "completed",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3355",
            "Category": "Storage",
            "Subcategory": "Request Replication Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "status",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3356",
            "Category": "Storage",
            "Subcategory": "Request Replication Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "alertid active",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3357",
            "Category": "Storage",
            "Subcategory": "Request Replication Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "active job",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3358",
            "Category": "Storage",
            "Subcategory": "Request Replication Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "job completed",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3359",
            "Category": "Storage",
            "Subcategory": "Request Replication Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "completed exit",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3360",
            "Category": "Storage",
            "Subcategory": "Request Replication Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "exit status",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3361",
            "Category": "Voice & Data Services",
            "Subcategory": "Request Voice & Data Circuit",
            "Service": "Enabling Services",
            "Keywords": "phone",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3362",
            "Category": "Voice & Data Services",
            "Subcategory": "Request Voice & Data Circuit",
            "Service": "Enabling Services",
            "Keywords": "line",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3363",
            "Category": "Voice & Data Services",
            "Subcategory": "Request Voice & Data Circuit",
            "Service": "Enabling Services",
            "Keywords": "building",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3364",
            "Category": "Voice & Data Services",
            "Subcategory": "Request Voice & Data Circuit",
            "Service": "Enabling Services",
            "Keywords": "elevator",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3365",
            "Category": "Voice & Data Services",
            "Subcategory": "Request Voice & Data Circuit",
            "Service": "Enabling Services",
            "Keywords": "panel",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3366",
            "Category": "Voice & Data Services",
            "Subcategory": "Request Voice & Data Circuit",
            "Service": "Enabling Services",
            "Keywords": "phone line",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3367",
            "Category": "Voice & Data Services",
            "Subcategory": "Request Voice & Data Circuit",
            "Service": "Enabling Services",
            "Keywords": "line installed",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3368",
            "Category": "Voice & Data Services",
            "Subcategory": "Request Voice & Data Circuit",
            "Service": "Enabling Services",
            "Keywords": "installed building",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3369",
            "Category": "Voice & Data Services",
            "Subcategory": "Request Voice & Data Circuit",
            "Service": "Enabling Services",
            "Keywords": "building elevator",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3370",
            "Category": "Voice & Data Services",
            "Subcategory": "Request Voice & Data Circuit",
            "Service": "Enabling Services",
            "Keywords": "elevator panel",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3371",
            "Category": "Voice & Data Services",
            "Subcategory": "Request Voice & Data Circuit",
            "Service": "Enabling Services",
            "Keywords": "data",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3372",
            "Category": "Voice & Data Services",
            "Subcategory": "Request Voice & Data Circuit",
            "Service": "Enabling Services",
            "Keywords": "plan",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3373",
            "Category": "Voice & Data Services",
            "Subcategory": "Request Voice & Data Circuit",
            "Service": "Enabling Services",
            "Keywords": "bunker",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3374",
            "Category": "Voice & Data Services",
            "Subcategory": "Request Voice & Data Circuit",
            "Service": "Enabling Services",
            "Keywords": "generator",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3375",
            "Category": "Voice & Data Services",
            "Subcategory": "Request Voice & Data Circuit",
            "Service": "Enabling Services",
            "Keywords": "router",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3376",
            "Category": "Voice & Data Services",
            "Subcategory": "Request Voice & Data Circuit",
            "Service": "Enabling Services",
            "Keywords": "data plan",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3377",
            "Category": "Voice & Data Services",
            "Subcategory": "Request Voice & Data Circuit",
            "Service": "Enabling Services",
            "Keywords": "plan bunker",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3378",
            "Category": "Voice & Data Services",
            "Subcategory": "Request Voice & Data Circuit",
            "Service": "Enabling Services",
            "Keywords": "bunker generator",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3379",
            "Category": "Voice & Data Services",
            "Subcategory": "Request Voice & Data Circuit",
            "Service": "Enabling Services",
            "Keywords": "generator router",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3380",
            "Category": "Voice & Data Services",
            "Subcategory": "Request Voice & Data Circuit",
            "Service": "Enabling Services",
            "Keywords": "calero",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3381",
            "Category": "Voice & Data Services",
            "Subcategory": "Request Voice & Data Circuit",
            "Service": "Enabling Services",
            "Keywords": "spectrum",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3382",
            "Category": "Voice & Data Services",
            "Subcategory": "Request Voice & Data Circuit",
            "Service": "Enabling Services",
            "Keywords": "coax",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3383",
            "Category": "Voice & Data Services",
            "Subcategory": "Request Voice & Data Circuit",
            "Service": "Enabling Services",
            "Keywords": "order",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3384",
            "Category": "Voice & Data Services",
            "Subcategory": "Request Voice & Data Circuit",
            "Service": "Enabling Services",
            "Keywords": "lakeville",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3385",
            "Category": "Voice & Data Services",
            "Subcategory": "Request Voice & Data Circuit",
            "Service": "Enabling Services",
            "Keywords": "calero spectrum",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3386",
            "Category": "Voice & Data Services",
            "Subcategory": "Request Voice & Data Circuit",
            "Service": "Enabling Services",
            "Keywords": "spectrum coax",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3387",
            "Category": "Voice & Data Services",
            "Subcategory": "Request Voice & Data Circuit",
            "Service": "Enabling Services",
            "Keywords": "coax order",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3388",
            "Category": "Voice & Data Services",
            "Subcategory": "Request Voice & Data Circuit",
            "Service": "Enabling Services",
            "Keywords": "order lakeville",
            "total no description": "3",
            "Weightage": "0.008067769",
            "IncidentType": "Request"
        },
        {
            "S.No": "3389",
            "Category": "Application DBA",
            "Subcategory": "Request Direct Data Change",
            "Service": "Enabling Services",
            "Keywords": "attached mapping",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3390",
            "Category": "Application DBA",
            "Subcategory": "Request Direct Data Change",
            "Service": "Enabling Services",
            "Keywords": "load files",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3389",
            "Category": "Application DBA",
            "Subcategory": "Request Direct Data Change",
            "Service": "Enabling Services",
            "Keywords": "mapping",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3390",
            "Category": "Application DBA",
            "Subcategory": "Request Direct Data Change",
            "Service": "Enabling Services",
            "Keywords": "oim",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3391",
            "Category": "Application DBA",
            "Subcategory": "Request Direct Data Change",
            "Service": "Enabling Services",
            "Keywords": "onprem",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3392",
            "Category": "Application DBA",
            "Subcategory": "Request Direct Data Change",
            "Service": "Enabling Services",
            "Keywords": "oci",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3393",
            "Category": "Application DBA",
            "Subcategory": "Request Direct Data Change",
            "Service": "Enabling Services",
            "Keywords": "update mapping",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3394",
            "Category": "Application DBA",
            "Subcategory": "Request Direct Data Change",
            "Service": "Enabling Services",
            "Keywords": "mapping files",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3395",
            "Category": "Application DBA",
            "Subcategory": "Request Direct Data Change",
            "Service": "Enabling Services",
            "Keywords": "files oim",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3396",
            "Category": "Application DBA",
            "Subcategory": "Request Direct Data Change",
            "Service": "Enabling Services",
            "Keywords": "oim dev",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3397",
            "Category": "Application DBA",
            "Subcategory": "Request Direct Data Change",
            "Service": "Enabling Services",
            "Keywords": "dev onprem",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3398",
            "Category": "Application DBA",
            "Subcategory": "Request Direct Data Change",
            "Service": "Enabling Services",
            "Keywords": "onprem oci",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3399",
            "Category": "Application DBA",
            "Subcategory": "Request Direct Data Change",
            "Service": "Enabling Services",
            "Keywords": "qa",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3400",
            "Category": "Application DBA",
            "Subcategory": "Request Direct Data Change",
            "Service": "Enabling Services",
            "Keywords": "oim qa",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3401",
            "Category": "Business to Business Integration",
            "Subcategory": "Request Application Assistance",
            "Service": "End User Services",
            "Keywords": "transaction",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3402",
            "Category": "Business to Business Integration",
            "Subcategory": "Request Application Assistance",
            "Service": "End User Services",
            "Keywords": "ita",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3403",
            "Category": "Business to Business Integration",
            "Subcategory": "Request Application Assistance",
            "Service": "End User Services",
            "Keywords": "transaction file",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3404",
            "Category": "Business to Business Integration",
            "Subcategory": "Request Application Assistance",
            "Service": "End User Services",
            "Keywords": "file ita",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3405",
            "Category": "Business to Business Integration",
            "Subcategory": "Request Application Assistance",
            "Service": "End User Services",
            "Keywords": "ita group",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3406",
            "Category": "Business to Business Integration",
            "Subcategory": "Request Application Assistance",
            "Service": "End User Services",
            "Keywords": "imperva",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3407",
            "Category": "Business to Business Integration",
            "Subcategory": "Request Application Assistance",
            "Service": "End User Services",
            "Keywords": "recaptcha",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3408",
            "Category": "Business to Business Integration",
            "Subcategory": "Request Application Assistance",
            "Service": "End User Services",
            "Keywords": "sites",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3409",
            "Category": "Business to Business Integration",
            "Subcategory": "Request Application Assistance",
            "Service": "End User Services",
            "Keywords": "remove imperva",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3410",
            "Category": "Business to Business Integration",
            "Subcategory": "Request Application Assistance",
            "Service": "End User Services",
            "Keywords": "imperva recaptcha",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3411",
            "Category": "Business to Business Integration",
            "Subcategory": "Request Application Assistance",
            "Service": "End User Services",
            "Keywords": "recaptcha sites",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3412",
            "Category": "Career Management",
            "Subcategory": "Report Issue",
            "Service": "MCR/ Shared Services",
            "Keywords": "spencer",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3413",
            "Category": "Career Management",
            "Subcategory": "Report Issue",
            "Service": "MCR/ Shared Services",
            "Keywords": "hill",
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            "Weightage": "0.005378513",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3414",
            "Category": "Career Management",
            "Subcategory": "Report Issue",
            "Service": "MCR/ Shared Services",
            "Keywords": "spencer hill",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3415",
            "Category": "Career Management",
            "Subcategory": "Report Issue",
            "Service": "MCR/ Shared Services",
            "Keywords": "file match",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3416",
            "Category": "Career Management",
            "Subcategory": "Report Issue",
            "Service": "MCR/ Shared Services",
            "Keywords": "match issue",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3417",
            "Category": "Computing Devices",
            "Subcategory": "Report Lost or Stolen Device",
            "Service": "End User Services",
            "Keywords": "keyboard",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3418",
            "Category": "Computing Devices",
            "Subcategory": "Report Lost or Stolen Device",
            "Service": "End User Services",
            "Keywords": "mouse",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3419",
            "Category": "Computing Devices",
            "Subcategory": "Report Lost or Stolen Device",
            "Service": "End User Services",
            "Keywords": "keyboard mouse",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3420",
            "Category": "Computing Devices",
            "Subcategory": "Report Lost or Stolen Device",
            "Service": "End User Services",
            "Keywords": "mouse request",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3421",
            "Category": "Computing Devices",
            "Subcategory": "Report Lost or Stolen Device",
            "Service": "End User Services",
            "Keywords": "laptop",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3422",
            "Category": "Computing Devices",
            "Subcategory": "Report Lost or Stolen Device",
            "Service": "End User Services",
            "Keywords": "stolen laptop",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3423",
            "Category": "Computing Devices",
            "Subcategory": "Request New/Replacement Device",
            "Service": "End User Services",
            "Keywords": "windows migration",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3423",
            "Category": "Computing Devices",
            "Subcategory": "Request New/Replacement Device",
            "Service": "End User Services",
            "Keywords": "built laptop",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3423",
            "Category": "Computing Devices",
            "Subcategory": "Request New/Replacement Device",
            "Service": "End User Services",
            "Keywords": "workstation",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3423",
            "Category": "Computing Devices",
            "Subcategory": "Request New/Replacement Device",
            "Service": "End User Services",
            "Keywords": "workstation upgrade",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3423",
            "Category": "Computing Devices",
            "Subcategory": "Request New/Replacement Device",
            "Service": "End User Services",
            "Keywords": "laptop",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3424",
            "Category": "Computing Devices",
            "Subcategory": "Request New/Replacement Device",
            "Service": "End User Services",
            "Keywords": "refresh workstation",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3425",
            "Category": "Computing Devices",
            "Subcategory": "Request New/Replacement Device",
            "Service": "End User Services",
            "Keywords": "yoga model",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3426",
            "Category": "Computing Devices",
            "Subcategory": "Request New/Replacement Device",
            "Service": "End User Services",
            "Keywords": "migration",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3427",
            "Category": "Computing Devices",
            "Subcategory": "Request New/Replacement Device",
            "Service": "End User Services",
            "Keywords": "fw win",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3428",
            "Category": "Computing Devices",
            "Subcategory": "Request New/Replacement Device",
            "Service": "End User Services",
            "Keywords": "win migration",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3429",
            "Category": "Data Transformation Integration",
            "Subcategory": "Request Audit Information",
            "Service": "Enabling Services",
            "Keywords": "oci",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3430",
            "Category": "Data Transformation Integration",
            "Subcategory": "Request Audit Information",
            "Service": "Enabling Services",
            "Keywords": "informatica",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3431",
            "Category": "Data Transformation Integration",
            "Subcategory": "Request Audit Information",
            "Service": "Enabling Services",
            "Keywords": "documentation",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3432",
            "Category": "Data Transformation Integration",
            "Subcategory": "Request Audit Information",
            "Service": "Enabling Services",
            "Keywords": "oci informatica",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3433",
            "Category": "Data Transformation Integration",
            "Subcategory": "Request Audit Information",
            "Service": "Enabling Services",
            "Keywords": "informatica audit",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3434",
            "Category": "Data Transformation Integration",
            "Subcategory": "Request Audit Information",
            "Service": "Enabling Services",
            "Keywords": "audit documentation",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3435",
            "Category": "Data Transformation Integration",
            "Subcategory": "Request Audit Information",
            "Service": "Enabling Services",
            "Keywords": "legacy",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3436",
            "Category": "Data Transformation Integration",
            "Subcategory": "Request Audit Information",
            "Service": "Enabling Services",
            "Keywords": "legacy informatica",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3437",
            "Category": "Data Transformation Integration",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "audit script",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3438",
            "Category": "Data Transformation Integration",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "generate email",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3439",
            "Category": "Data Transformation Integration",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "audit script capture",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3437",
            "Category": "Data Transformation Integration",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "audit",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3438",
            "Category": "Data Transformation Integration",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "script",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3439",
            "Category": "Data Transformation Integration",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "capture",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3440",
            "Category": "Data Transformation Integration",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "application",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3441",
            "Category": "Data Transformation Integration",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "generate",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3442",
            "Category": "Data Transformation Integration",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "email",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3443",
            "Category": "Data Transformation Integration",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "create daily",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3444",
            "Category": "Data Transformation Integration",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "daily audit",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3445",
            "Category": "Data Transformation Integration",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "audit script",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3446",
            "Category": "Data Transformation Integration",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "script capture",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3447",
            "Category": "Data Transformation Integration",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "capture changes",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3448",
            "Category": "Data Transformation Integration",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "changes application",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3449",
            "Category": "Data Transformation Integration",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "application generate",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3450",
            "Category": "Data Transformation Integration",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "generate email",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3451",
            "Category": "Data Transformation Integration",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "email results",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3452",
            "Category": "Data Transformation Integration",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "compass",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3453",
            "Category": "Data Transformation Integration",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "database",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3454",
            "Category": "Data Transformation Integration",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "data",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3455",
            "Category": "Data Transformation Integration",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "lake",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3456",
            "Category": "Data Transformation Integration",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "compass database",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3457",
            "Category": "Data Transformation Integration",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "database extracts",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3458",
            "Category": "Data Transformation Integration",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "extracts data",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3459",
            "Category": "Data Transformation Integration",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Enabling Services",
            "Keywords": "data lake",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3460",
            "Category": "Database",
            "Subcategory": "Request Audit Information",
            "Service": "Enabling Services",
            "Keywords": "audit listing",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3461",
            "Category": "Database",
            "Subcategory": "Request Audit Information",
            "Service": "Enabling Services",
            "Keywords": "hyperion",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3462",
            "Category": "Database",
            "Subcategory": "Request Audit Information",
            "Service": "Enabling Services",
            "Keywords": "hyperion audit",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3463",
            "Category": "eCommerce",
            "Subcategory": "Request Project or Enhancement",
            "Service": "IT Professional Services",
            "Keywords": "digital transformation",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3463",
            "Category": "eCommerce",
            "Subcategory": "Request Project or Enhancement",
            "Service": "IT Professional Services",
            "Keywords": "test",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3464",
            "Category": "Finance",
            "Subcategory": "Request Setup/Change for EBS",
            "Service": "IT Professional Services",
            "Keywords": "lov",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3465",
            "Category": "Finance",
            "Subcategory": "Request Setup/Change for EBS",
            "Service": "IT Professional Services",
            "Keywords": "active",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3466",
            "Category": "Finance",
            "Subcategory": "Request Setup/Change for EBS",
            "Service": "IT Professional Services",
            "Keywords": "numbers",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3467",
            "Category": "Finance",
            "Subcategory": "Request Setup/Change for EBS",
            "Service": "IT Professional Services",
            "Keywords": "oracle",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3468",
            "Category": "Finance",
            "Subcategory": "Request Setup/Change for EBS",
            "Service": "IT Professional Services",
            "Keywords": "subledger",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3469",
            "Category": "Finance",
            "Subcategory": "Request Setup/Change for EBS",
            "Service": "IT Professional Services",
            "Keywords": "lov active",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3470",
            "Category": "Finance",
            "Subcategory": "Request Setup/Change for EBS",
            "Service": "IT Professional Services",
            "Keywords": "active numbers",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3471",
            "Category": "Finance",
            "Subcategory": "Request Setup/Change for EBS",
            "Service": "IT Professional Services",
            "Keywords": "numbers oracle",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3472",
            "Category": "Finance",
            "Subcategory": "Request Setup/Change for EBS",
            "Service": "IT Professional Services",
            "Keywords": "oracle subledger",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3473",
            "Category": "Finance",
            "Subcategory": "Request Setup/Change for EBS",
            "Service": "IT Professional Services",
            "Keywords": "report",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3474",
            "Category": "Finance",
            "Subcategory": "Request Setup/Change for EBS",
            "Service": "IT Professional Services",
            "Keywords": "locked",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3475",
            "Category": "Finance",
            "Subcategory": "Request Setup/Change for EBS",
            "Service": "IT Professional Services",
            "Keywords": "request report",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3476",
            "Category": "Fireside Distribution (CC)",
            "Subcategory": "Report Issue or Outage",
            "Service": "HHT Professional Services",
            "Keywords": "action",
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            "Weightage": "0.005378513",
            "IncidentType": "Incident"
        },
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            "S.No": "3477",
            "Category": "Fireside Distribution (CC)",
            "Subcategory": "Report Issue or Outage",
            "Service": "HHT Professional Services",
            "Keywords": "commercecenter",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3478",
            "Category": "Fireside Distribution (CC)",
            "Subcategory": "Report Issue or Outage",
            "Service": "HHT Professional Services",
            "Keywords": "auto",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3479",
            "Category": "Fireside Distribution (CC)",
            "Subcategory": "Report Issue or Outage",
            "Service": "HHT Professional Services",
            "Keywords": "invoicing",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3480",
            "Category": "Fireside Distribution (CC)",
            "Subcategory": "Report Issue or Outage",
            "Service": "HHT Professional Services",
            "Keywords": "stopped",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Incident"
        },
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            "S.No": "3481",
            "Category": "Fireside Distribution (CC)",
            "Subcategory": "Report Issue or Outage",
            "Service": "HHT Professional Services",
            "Keywords": "action required",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3482",
            "Category": "Fireside Distribution (CC)",
            "Subcategory": "Report Issue or Outage",
            "Service": "HHT Professional Services",
            "Keywords": "required commercecenter",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3483",
            "Category": "Fireside Distribution (CC)",
            "Subcategory": "Report Issue or Outage",
            "Service": "HHT Professional Services",
            "Keywords": "commercecenter auto",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3484",
            "Category": "Fireside Distribution (CC)",
            "Subcategory": "Report Issue or Outage",
            "Service": "HHT Professional Services",
            "Keywords": "auto invoicing",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3485",
            "Category": "Fireside Distribution (CC)",
            "Subcategory": "Report Issue or Outage",
            "Service": "HHT Professional Services",
            "Keywords": "invoicing stopped",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3486",
            "Category": "Fireside Distribution (CC)",
            "Subcategory": "Report Issue or Outage",
            "Service": "HHT Professional Services",
            "Keywords": "cc",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3487",
            "Category": "Fireside Distribution (CC)",
            "Subcategory": "Report Issue or Outage",
            "Service": "HHT Professional Services",
            "Keywords": "restore",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3488",
            "Category": "Fireside Distribution (CC)",
            "Subcategory": "Report Issue or Outage",
            "Service": "HHT Professional Services",
            "Keywords": "confirmation",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3489",
            "Category": "Fireside Distribution (CC)",
            "Subcategory": "Report Issue or Outage",
            "Service": "HHT Professional Services",
            "Keywords": "didn",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3490",
            "Category": "Fireside Distribution (CC)",
            "Subcategory": "Report Issue or Outage",
            "Service": "HHT Professional Services",
            "Keywords": "come",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3491",
            "Category": "Fireside Distribution (CC)",
            "Subcategory": "Report Issue or Outage",
            "Service": "HHT Professional Services",
            "Keywords": "cc restore",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3492",
            "Category": "Fireside Distribution (CC)",
            "Subcategory": "Report Issue or Outage",
            "Service": "HHT Professional Services",
            "Keywords": "restore confirmation",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3493",
            "Category": "Fireside Distribution (CC)",
            "Subcategory": "Report Issue or Outage",
            "Service": "HHT Professional Services",
            "Keywords": "confirmation didn",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3494",
            "Category": "Fireside Distribution (CC)",
            "Subcategory": "Report Issue or Outage",
            "Service": "HHT Professional Services",
            "Keywords": "didn come",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3495",
            "Category": "Finance",
            "Subcategory": "Request Setup/Change for EBS",
            "Service": "IT Professional Services",
            "Keywords": "report locked",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3496",
            "Category": "Fireside Distribution (CC)",
            "Subcategory": "Request Setup/Change",
            "Service": "HHT Professional Services",
            "Keywords": "fieldbase security review",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3496",
            "Category": "Fireside Distribution (CC)",
            "Subcategory": "Request Setup/Change",
            "Service": "HHT Professional Services",
            "Keywords": "prophet",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3497",
            "Category": "Fireside Distribution (CC)",
            "Subcategory": "Request Setup/Change",
            "Service": "HHT Professional Services",
            "Keywords": "security",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3498",
            "Category": "Fireside Distribution (CC)",
            "Subcategory": "Request Setup/Change",
            "Service": "HHT Professional Services",
            "Keywords": "review",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3499",
            "Category": "Fireside Distribution (CC)",
            "Subcategory": "Request Setup/Change",
            "Service": "HHT Professional Services",
            "Keywords": "prophet security",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3500",
            "Category": "Fireside Distribution (CC)",
            "Subcategory": "Request Setup/Change",
            "Service": "HHT Professional Services",
            "Keywords": "security review",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3501",
            "Category": "Fireside Distribution (CC)",
            "Subcategory": "Request Setup/Change",
            "Service": "HHT Professional Services",
            "Keywords": "completion",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3502",
            "Category": "Fireside Distribution (CC)",
            "Subcategory": "Request Setup/Change",
            "Service": "HHT Professional Services",
            "Keywords": "field base",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3503",
            "Category": "Fireside Distribution (CC)",
            "Subcategory": "Request Setup/Change",
            "Service": "HHT Professional Services",
            "Keywords": "base security",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3504",
            "Category": "Fireside Distribution (CC)",
            "Subcategory": "Request Setup/Change",
            "Service": "HHT Professional Services",
            "Keywords": "review completion",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3505",
            "Category": "OFM Services",
            "Subcategory": "Remove Access",
            "Service": "OFM Professional Services",
            "Keywords": "credentials revoked",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3505",
            "Category": "OFM Services",
            "Subcategory": "Remove Access",
            "Service": "OFM Professional Services",
            "Keywords": "newegg",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3506",
            "Category": "OFM Services",
            "Subcategory": "Remove Access",
            "Service": "OFM Professional Services",
            "Keywords": "portal",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3507",
            "Category": "OFM Services",
            "Subcategory": "Remove Access",
            "Service": "OFM Professional Services",
            "Keywords": "tickets",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3508",
            "Category": "OFM Services",
            "Subcategory": "Remove Access",
            "Service": "OFM Professional Services",
            "Keywords": "newegg portal",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3509",
            "Category": "OFM Services",
            "Subcategory": "Remove Access",
            "Service": "OFM Professional Services",
            "Keywords": "portal tickets",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3510",
            "Category": "OFM Services",
            "Subcategory": "Remove Access",
            "Service": "OFM Professional Services",
            "Keywords": "access",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3511",
            "Category": "OFM Services",
            "Subcategory": "Remove Access",
            "Service": "OFM Professional Services",
            "Keywords": "lost access",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3512",
            "Category": "Reporting Services",
            "Subcategory": "Request Application Assistance",
            "Service": "IT Professional Services",
            "Keywords": "metrics",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3512",
            "Category": "Reporting Services",
            "Subcategory": "Request Application Assistance",
            "Service": "IT Professional Services",
            "Keywords": "metrics report",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3512",
            "Category": "Reporting Services",
            "Subcategory": "Request Application Assistance",
            "Service": "IT Professional Services",
            "Keywords": "metrics plant",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3512",
            "Category": "Reporting Services",
            "Subcategory": "Request Application Assistance",
            "Service": "IT Professional Services",
            "Keywords": "members access reports",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3512",
            "Category": "Reporting Services",
            "Subcategory": "Request Application Assistance",
            "Service": "IT Professional Services",
            "Keywords": "power",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3513",
            "Category": "Reporting Services",
            "Subcategory": "Request Application Assistance",
            "Service": "IT Professional Services",
            "Keywords": "power access",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3514",
            "Category": "Reporting Services",
            "Subcategory": "Request Application Assistance",
            "Service": "IT Professional Services",
            "Keywords": "scheduled",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3515",
            "Category": "Reporting Services",
            "Subcategory": "Request Application Assistance",
            "Service": "IT Professional Services",
            "Keywords": "reports",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3516",
            "Category": "Reporting Services",
            "Subcategory": "Request Application Assistance",
            "Service": "IT Professional Services",
            "Keywords": "cancelling scheduled",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3517",
            "Category": "Reporting Services",
            "Subcategory": "Request Application Assistance",
            "Service": "IT Professional Services",
            "Keywords": "scheduled reports",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3518",
            "Category": "Sales and Marketing",
            "Subcategory": "Request Project or Enhancement",
            "Service": "IT Professional Services",
            "Keywords": "sales",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3519",
            "Category": "Sales and Marketing",
            "Subcategory": "Request Project or Enhancement",
            "Service": "IT Professional Services",
            "Keywords": "marketing",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3520",
            "Category": "Sales and Marketing",
            "Subcategory": "Request Project or Enhancement",
            "Service": "IT Professional Services",
            "Keywords": "sales marketing",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3521",
            "Category": "Security",
            "Subcategory": "Request Website/Database Protection",
            "Service": "Enabling Services",
            "Keywords": "marketing emails",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3521",
            "Category": "Security",
            "Subcategory": "Request Website/Database Protection",
            "Service": "Enabling Services",
            "Keywords": "salesforce marketing",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3521",
            "Category": "Security",
            "Subcategory": "Request Website/Database Protection",
            "Service": "Enabling Services",
            "Keywords": "marketing cloud",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3522",
            "Category": "Security",
            "Subcategory": "Request Website/Database Protection",
            "Service": "Enabling Services",
            "Keywords": "formatting links",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3521",
            "Category": "Security",
            "Subcategory": "Request Website/Database Protection",
            "Service": "Enabling Services",
            "Keywords": "support instance",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3521",
            "Category": "Security",
            "Subcategory": "Request Website/Database Protection",
            "Service": "Enabling Services",
            "Keywords": "application EBS",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3521",
            "Category": "Security",
            "Subcategory": "Request Website/Database Protection",
            "Service": "Enabling Services",
            "Keywords": "secauth",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3522",
            "Category": "Security",
            "Subcategory": "Request Website/Database Protection",
            "Service": "Enabling Services",
            "Keywords": "ebssup",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3523",
            "Category": "Security",
            "Subcategory": "Request Website/Database Protection",
            "Service": "Enabling Services",
            "Keywords": "secauth ebssup",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3524",
            "Category": "Security",
            "Subcategory": "Request Website/Database Protection",
            "Service": "Enabling Services",
            "Keywords": "url",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3525",
            "Category": "Security",
            "Subcategory": "Request Website/Database Protection",
            "Service": "Enabling Services",
            "Keywords": "defense",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3526",
            "Category": "Security",
            "Subcategory": "Request Website/Database Protection",
            "Service": "Enabling Services",
            "Keywords": "whitelist",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3527",
            "Category": "Security",
            "Subcategory": "Request Website/Database Protection",
            "Service": "Enabling Services",
            "Keywords": "url defense",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3528",
            "Category": "Security",
            "Subcategory": "Request Website/Database Protection",
            "Service": "Enabling Services",
            "Keywords": "defense whitelist",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3529",
            "Category": "Systems Administration",
            "Subcategory": "Request Alerting/Monitoring/Notification",
            "Service": "Enabling Services",
            "Keywords": "alert secops",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3530",
            "Category": "Systems Administration",
            "Subcategory": "Request Alerting/Monitoring/Notification",
            "Service": "Enabling Services",
            "Keywords": "certificates expiration",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3529",
            "Category": "Systems Administration",
            "Subcategory": "Request Alerting/Monitoring/Notification",
            "Service": "Enabling Services",
            "Keywords": "netscaler",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3530",
            "Category": "Systems Administration",
            "Subcategory": "Request Alerting/Monitoring/Notification",
            "Service": "Enabling Services",
            "Keywords": "monitoring",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3531",
            "Category": "Systems Administration",
            "Subcategory": "Request Alerting/Monitoring/Notification",
            "Service": "Enabling Services",
            "Keywords": "certifications",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3532",
            "Category": "Systems Administration",
            "Subcategory": "Request Alerting/Monitoring/Notification",
            "Service": "Enabling Services",
            "Keywords": "nearing",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3533",
            "Category": "Systems Administration",
            "Subcategory": "Request Alerting/Monitoring/Notification",
            "Service": "Enabling Services",
            "Keywords": "expiration",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3534",
            "Category": "Systems Administration",
            "Subcategory": "Request Alerting/Monitoring/Notification",
            "Service": "Enabling Services",
            "Keywords": "netscaler monitoring",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3535",
            "Category": "Systems Administration",
            "Subcategory": "Request Alerting/Monitoring/Notification",
            "Service": "Enabling Services",
            "Keywords": "monitoring certifications",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3536",
            "Category": "Systems Administration",
            "Subcategory": "Request Alerting/Monitoring/Notification",
            "Service": "Enabling Services",
            "Keywords": "certifications nearing",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3537",
            "Category": "Systems Administration",
            "Subcategory": "Request Alerting/Monitoring/Notification",
            "Service": "Enabling Services",
            "Keywords": "nearing expiration",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3538",
            "Category": "Systems Administration",
            "Subcategory": "Request Alerting/Monitoring/Notification",
            "Service": "Enabling Services",
            "Keywords": "email",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3539",
            "Category": "Systems Administration",
            "Subcategory": "Request Alerting/Monitoring/Notification",
            "Service": "Enabling Services",
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            "S.No": "3540",
            "Category": "Systems Administration",
            "Subcategory": "Request Alerting/Monitoring/Notification",
            "Service": "Enabling Services",
            "Keywords": "list",
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            "S.No": "3541",
            "Category": "Systems Administration",
            "Subcategory": "Request Alerting/Monitoring/Notification",
            "Service": "Enabling Services",
            "Keywords": "update email",
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            "Weightage": "0.005378513",
            "IncidentType": "Request"
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            "S.No": "3542",
            "Category": "Systems Administration",
            "Subcategory": "Request Alerting/Monitoring/Notification",
            "Service": "Enabling Services",
            "Keywords": "email recipient",
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            "S.No": "3543",
            "Category": "Systems Administration",
            "Subcategory": "Request Alerting/Monitoring/Notification",
            "Service": "Enabling Services",
            "Keywords": "recipient list",
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            "Weightage": "0.005378513",
            "IncidentType": "Request"
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            "S.No": "3544",
            "Category": "Systems Administration",
            "Subcategory": "Request File Share Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "mus",
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        },
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            "S.No": "3545",
            "Category": "Systems Administration",
            "Subcategory": "Request File Share Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "acdap",
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            "S.No": "3546",
            "Category": "Systems Administration",
            "Subcategory": "Request File Share Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "adsk_deploy",
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            "IncidentType": "Request"
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            "S.No": "3547",
            "Category": "Systems Administration",
            "Subcategory": "Request File Share Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "mus acdap",
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            "Weightage": "0.005378513",
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        {
            "S.No": "3548",
            "Category": "Systems Administration",
            "Subcategory": "Request File Share Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "acdap adsk_deploy",
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            "IncidentType": "Request"
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            "S.No": "3549",
            "Category": "Systems Administration",
            "Subcategory": "Request File Share Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "setup",
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            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3550",
            "Category": "Systems Administration",
            "Subcategory": "Request File Share Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "printer",
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            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3551",
            "Category": "Systems Administration",
            "Subcategory": "Request File Share Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "server",
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            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3552",
            "Category": "Systems Administration",
            "Subcategory": "Request File Share Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "location",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
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        {
            "S.No": "3553",
            "Category": "Systems Administration",
            "Subcategory": "Request File Share Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "request setup",
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            "Weightage": "0.005378513",
            "IncidentType": "Request"
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        {
            "S.No": "3554",
            "Category": "Systems Administration",
            "Subcategory": "Request File Share Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "setup printer",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3555",
            "Category": "Systems Administration",
            "Subcategory": "Request File Share Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "printer server",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3556",
            "Category": "Systems Administration",
            "Subcategory": "Request File Share Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "server pune",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
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        {
            "S.No": "3557",
            "Category": "Systems Administration",
            "Subcategory": "Request File Share Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "pune location",
            "total no description": "2",
            "Weightage": "0.005378513",
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            "S.No": "3558",
            "Category": "Systems Administration",
            "Subcategory": "Request Microsoft Product",
            "Service": "Enabling Services",
            "Keywords": "information training",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3558",
            "Category": "Systems Administration",
            "Subcategory": "Request Microsoft Product",
            "Service": "Enabling Services",
            "Keywords": "description field",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3558",
            "Category": "Systems Administration",
            "Subcategory": "Request Microsoft Product",
            "Service": "Enabling Services",
            "Keywords": "change",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3559",
            "Category": "Systems Administration",
            "Subcategory": "Request Microsoft Product",
            "Service": "Enabling Services",
            "Keywords": "customer",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3560",
            "Category": "Systems Administration",
            "Subcategory": "Request Microsoft Product",
            "Service": "Enabling Services",
            "Keywords": "support",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3561",
            "Category": "Systems Administration",
            "Subcategory": "Request Microsoft Product",
            "Service": "Enabling Services",
            "Keywords": "email alias",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3562",
            "Category": "Systems Administration",
            "Subcategory": "Request Microsoft Product",
            "Service": "Enabling Services",
            "Keywords": "alias change",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3563",
            "Category": "Systems Administration",
            "Subcategory": "Request Microsoft Product",
            "Service": "Enabling Services",
            "Keywords": "change customer",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3564",
            "Category": "Systems Administration",
            "Subcategory": "Request Microsoft Product",
            "Service": "Enabling Services",
            "Keywords": "customer support",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3565",
            "Category": "Systems Administration",
            "Subcategory": "Request Microsoft Product",
            "Service": "Enabling Services",
            "Keywords": "salesforce",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3566",
            "Category": "Systems Administration",
            "Subcategory": "Request Microsoft Product",
            "Service": "Enabling Services",
            "Keywords": "mail",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3567",
            "Category": "Systems Administration",
            "Subcategory": "Request Microsoft Product",
            "Service": "Enabling Services",
            "Keywords": "issue",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3568",
            "Category": "Systems Administration",
            "Subcategory": "Request Microsoft Product",
            "Service": "Enabling Services",
            "Keywords": "salesforce mail",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3569",
            "Category": "Systems Administration",
            "Subcategory": "Request Microsoft Product",
            "Service": "Enabling Services",
            "Keywords": "mail issue",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3570",
            "Category": "Transportation",
            "Subcategory": "Request Setup/Change",
            "Service": "IT Professional Services",
            "Keywords": "dummy",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3571",
            "Category": "Transportation",
            "Subcategory": "Request Setup/Change",
            "Service": "IT Professional Services",
            "Keywords": "delivery",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3572",
            "Category": "Transportation",
            "Subcategory": "Request Setup/Change",
            "Service": "IT Professional Services",
            "Keywords": "dlt",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3573",
            "Category": "Transportation",
            "Subcategory": "Request Setup/Change",
            "Service": "IT Professional Services",
            "Keywords": "process",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3574",
            "Category": "Transportation",
            "Subcategory": "Request Setup/Change",
            "Service": "IT Professional Services",
            "Keywords": "create dummy",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3575",
            "Category": "Transportation",
            "Subcategory": "Request Setup/Change",
            "Service": "IT Professional Services",
            "Keywords": "dummy delivery",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3576",
            "Category": "Transportation",
            "Subcategory": "Request Setup/Change",
            "Service": "IT Professional Services",
            "Keywords": "delivery dlt",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3577",
            "Category": "Transportation",
            "Subcategory": "Request Setup/Change",
            "Service": "IT Professional Services",
            "Keywords": "dlt process",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3578",
            "Category": "Transportation",
            "Subcategory": "Request Setup/Change",
            "Service": "IT Professional Services",
            "Keywords": "citrix",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3579",
            "Category": "Transportation",
            "Subcategory": "Request Setup/Change",
            "Service": "IT Professional Services",
            "Keywords": "accesses",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3580",
            "Category": "Transportation",
            "Subcategory": "Request Setup/Change",
            "Service": "IT Professional Services",
            "Keywords": "needed",
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            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3581",
            "Category": "Transportation",
            "Subcategory": "Request Setup/Change",
            "Service": "IT Professional Services",
            "Keywords": "citrix accesses",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3582",
            "Category": "Transportation",
            "Subcategory": "Request Setup/Change",
            "Service": "IT Professional Services",
            "Keywords": "accesses needed",
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            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3583",
            "Category": "Transportation",
            "Subcategory": "Request Setup/Change",
            "Service": "IT Professional Services",
            "Keywords": "needed setup",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3584",
            "Category": "Voice Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "End User Services",
            "Keywords": "desk",
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            "IncidentType": "Request"
        },
        {
            "S.No": "3585",
            "Category": "Voice Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "End User Services",
            "Keywords": "phone",
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            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3586",
            "Category": "Voice Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "End User Services",
            "Keywords": "longer",
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            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3587",
            "Category": "Voice Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "End User Services",
            "Keywords": "required",
            "total no description": "2",
            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3588",
            "Category": "Voice Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "End User Services",
            "Keywords": "desk phone",
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            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3589",
            "Category": "Voice Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "End User Services",
            "Keywords": "phone longer",
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            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3590",
            "Category": "Voice Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "End User Services",
            "Keywords": "longer required",
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            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3591",
            "Category": "Voice Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "End User Services",
            "Keywords": "telecom",
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            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3592",
            "Category": "Voice Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "End User Services",
            "Keywords": "telecom ea",
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            "IncidentType": "Request"
        },
        {
            "S.No": "3593",
            "Category": "Workflow Automation",
            "Subcategory": "Request Error Handling Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "job auditing",
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            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3593",
            "Category": "Workflow Automation",
            "Subcategory": "Request Error Handling Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "job back",
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            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3594",
            "Category": "Workflow Automation",
            "Subcategory": "Request Error Handling Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "auto cherwell ",
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            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3595",
            "Category": "Workflow Automation",
            "Subcategory": "Request Error Handling Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "geh job",
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            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3593",
            "Category": "Workflow Automation",
            "Subcategory": "Request Error Handling Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "ofm",
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            "Weightage": "0.005378513",
            "IncidentType": "Request"
        },
        {
            "S.No": "3594",
            "Category": "Workflow Automation",
            "Subcategory": "Request Error Handling Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "job",
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            "IncidentType": "Request"
        },
        {
            "S.No": "3595",
            "Category": "Workflow Automation",
            "Subcategory": "Request Error Handling Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "schedule",
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            "IncidentType": "Request"
        },
        {
            "S.No": "3596",
            "Category": "Workflow Automation",
            "Subcategory": "Request Error Handling Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "change",
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            "Weightage": "0.005378513",
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        },
        {
            "S.No": "3597",
            "Category": "Workflow Automation",
            "Subcategory": "Request Error Handling Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "ofm job",
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        },
        {
            "S.No": "3598",
            "Category": "Workflow Automation",
            "Subcategory": "Request Error Handling Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "job alert",
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        },
        {
            "S.No": "3599",
            "Category": "Workflow Automation",
            "Subcategory": "Request Error Handling Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "alert schedule",
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        },
        {
            "S.No": "3600",
            "Category": "Workflow Automation",
            "Subcategory": "Request Error Handling Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "schedule change",
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            "IncidentType": "Request"
        },
        {
            "S.No": "3601",
            "Category": "Workflow Automation",
            "Subcategory": "Request Error Handling Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "geh",
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            "IncidentType": "Request"
        },
        {
            "S.No": "3602",
            "Category": "Workflow Automation",
            "Subcategory": "Request Error Handling Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "uc geh",
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            "IncidentType": "Request"
        },
        {
            "S.No": "3603",
            "Category": "Workflow Automation",
            "Subcategory": "Request Notification Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "crp",
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            "IncidentType": "Request"
        },
        {
            "S.No": "3604",
            "Category": "Workflow Automation",
            "Subcategory": "Request Notification Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "prep jobs",
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        },
        {
            "S.No": "3605",
            "Category": "Workflow Automation",
            "Subcategory": "Request Notification Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "jobs crp",
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        },
        {
            "S.No": "3606",
            "Category": "Workflow Automation",
            "Subcategory": "Request Notification Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "documentation",
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            "IncidentType": "Request"
        },
        {
            "S.No": "3607",
            "Category": "Workflow Automation",
            "Subcategory": "Request Notification Setup/Change",
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        },
        {
            "S.No": "3608",
            "Category": "Workflow Automation",
            "Subcategory": "Request Notification Setup/Change",
            "Service": "Enabling Services",
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        },
        {
            "S.No": "3609",
            "Category": "Workflow Automation",
            "Subcategory": "Request Notification Setup/Change",
            "Service": "Enabling Services",
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            "IncidentType": "Request"
        },
        {
            "S.No": "3610",
            "Category": "Workflow Automation",
            "Subcategory": "Request Notification Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "pdw",
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            "IncidentType": "Request"
        },
        {
            "S.No": "3611",
            "Category": "Workflow Automation",
            "Subcategory": "Request Notification Setup/Change",
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            "S.No": "3612",
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            "Service": "Enabling Services",
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            "Service": "Enabling Services",
            "Keywords": "messages getting",
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            "Service": "Enabling Services",
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            "S.No": "3624",
            "Category": "BI - Business Reporting",
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            "S.No": "3627",
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            "S.No": "3629",
            "Category": "Application to Application Integration",
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            "Service": "Enabling Services",
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            "Service": "Enabling Services",
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            "Category": "Application to Application Integration",
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            "Service": "Enabling Services",
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            "S.No": "3632",
            "Category": "BI - Business Reporting",
            "Subcategory": "Request Project or Enhancement",
            "Service": "End User Services",
            "Keywords": "sql",
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            "S.No": "3633",
            "Category": "BI - Business Reporting",
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            "Service": "End User Services",
            "Keywords": "warehouse",
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            "S.No": "3634",
            "Category": "BI - Business Reporting",
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            "Service": "End User Services",
            "Keywords": "material pre",
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            "Service": "End User Services",
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            "S.No": "3636",
            "Category": "BI - Business Reporting",
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            "Service": "End User Services",
            "Keywords": "work rci",
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            "S.No": "3637",
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            "Service": "End User Services",
            "Keywords": "rci azure",
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            "S.No": "3638",
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            "Keywords": "azure sql",
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            "S.No": "3639",
            "Category": "BI - Business Reporting",
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            "Service": "End User Services",
            "Keywords": "sql data",
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            "S.No": "3640",
            "Category": "BI - Business Reporting",
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            "Service": "End User Services",
            "Keywords": "data warehouse",
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            "S.No": "3641",
            "Category": "BI - Business Reporting",
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            "Service": "End User Services",
            "Keywords": "warehouse update",
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            "S.No": "3642",
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            "S.No": "3642",
            "Category": "Business Reporting",
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            "Service": "End User Services",
            "Keywords": "model",
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            "S.No": "3643",
            "Category": "Business Reporting",
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            "Service": "End User Services",
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            "S.No": "3644",
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            "S.No": "3645",
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            "Subcategory": "Request Application Assistance",
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            "Keywords": "regarding request",
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            "S.No": "3646",
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            "Service": "End User Services",
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            "S.No": "3647",
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            "Subcategory": "Request Project or Enhancement",
            "Service": "End User Services",
            "Keywords": "product",
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            "S.No": "3648",
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            "S.No": "3649",
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            "Service": "End User Services",
            "Keywords": "models",
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        {
            "S.No": "3650",
            "Category": "Business Reporting",
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            "Service": "End User Services",
            "Keywords": "model alias",
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            "S.No": "3651",
            "Category": "Business Reporting",
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            "Service": "End User Services",
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            "Service": "End User Services",
            "Keywords": "missing product",
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            "S.No": "3655",
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            "Service": "End User Services",
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            "S.No": "3656",
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            "Service": "End User Services",
            "Keywords": "information models",
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            "S.No": "3657",
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            "Service": "End User Services",
            "Keywords": "models report",
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        {
            "S.No": "3658",
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        {
            "S.No": "3659",
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            "Subcategory": "Data Copy",
            "Service": "End User Services",
            "Keywords": "zalcberg",
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        {
            "S.No": "3660",
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            "Subcategory": "Data Copy",
            "Service": "End User Services",
            "Keywords": "laptop",
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        {
            "S.No": "3661",
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            "Subcategory": "Data Copy",
            "Service": "End User Services",
            "Keywords": "access blake",
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            "S.No": "3662",
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            "Service": "End User Services",
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            "Subcategory": "Data Copy",
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            "S.No": "3665",
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            "Service": "IT Professional Services",
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            "S.No": "3670",
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            "Service": "Enabling Services",
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        },
        {
            "S.No": "3672",
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            "S.No": "3673",
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            "S.No": "3674",
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            "S.No": "3675",
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            "Service": "Enabling Services",
            "Keywords": "ssoprd tablespace",
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        },
        {
            "S.No": "3676",
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            "Service": "Enabling Services",
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        {
            "S.No": "3677",
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            "Subcategory": "Request Job Exeception",
            "Service": "Enabling Services",
            "Keywords": "job",
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        },
        {
            "S.No": "3678",
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            "Subcategory": "Request Job Exeception",
            "Service": "Enabling Services",
            "Keywords": "qa",
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        },
        {
            "S.No": "3679",
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            "Subcategory": "Request Job Exeception",
            "Service": "Enabling Services",
            "Keywords": "appworx",
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        },
        {
            "S.No": "3680",
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            "Subcategory": "Request Job Exeception",
            "Service": "Enabling Services",
            "Keywords": "uc",
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        },
        {
            "S.No": "3681",
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            "Subcategory": "Request Job Exeception",
            "Service": "Enabling Services",
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        {
            "S.No": "3682",
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            "Service": "Enabling Services",
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        },
        {
            "S.No": "3683",
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            "Keywords": "issue application",
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        {
            "S.No": "3684",
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            "Service": "Enabling Services",
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        },
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            "S.No": "3685",
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            "Subcategory": "Request Job Exeception",
            "Service": "Enabling Services",
            "Keywords": "sql job",
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        },
        {
            "S.No": "3686",
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            "Keywords": "job qa",
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        },
        {
            "S.No": "3687",
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            "S.No": "3688",
            "Category": "Database",
            "Subcategory": "Request Job Exeception",
            "Service": "Enabling Services",
            "Keywords": "appworx uc",
            "total no description": "1",
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            "IncidentType": "Request"
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        {
            "S.No": "3689",
            "Category": "Database",
            "Subcategory": "Request Job Exeception",
            "Service": "Enabling Services",
            "Keywords": "uc conversion",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
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        {
            "S.No": "3690",
            "Category": "Development Services",
            "Subcategory": "Request Tech Design Update",
            "Service": "Enabling Services",
            "Keywords": "soa",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
        },
        {
            "S.No": "3691",
            "Category": "Development Services",
            "Subcategory": "Request Tech Design Update",
            "Service": "Enabling Services",
            "Keywords": "mail",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
        },
        {
            "S.No": "3692",
            "Category": "Development Services",
            "Subcategory": "Request Tech Design Update",
            "Service": "Enabling Services",
            "Keywords": "prem",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
        },
        {
            "S.No": "3693",
            "Category": "Development Services",
            "Subcategory": "Request Tech Design Update",
            "Service": "Enabling Services",
            "Keywords": "soa mail",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
        },
        {
            "S.No": "3694",
            "Category": "Development Services",
            "Subcategory": "Request Tech Design Update",
            "Service": "Enabling Services",
            "Keywords": "mail box",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
        },
        {
            "S.No": "3695",
            "Category": "Development Services",
            "Subcategory": "Request Tech Design Update",
            "Service": "Enabling Services",
            "Keywords": "box change",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
        },
        {
            "S.No": "3696",
            "Category": "Development Services",
            "Subcategory": "Request Tech Design Update",
            "Service": "Enabling Services",
            "Keywords": "change prem",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
        },
        {
            "S.No": "3697",
            "Category": "ERP (M2K)",
            "Subcategory": "Request Application Assistance",
            "Service": "HHT Professional Services",
            "Keywords": "text",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
        },
        {
            "S.No": "3698",
            "Category": "ERP (M2K)",
            "Subcategory": "Request Application Assistance",
            "Service": "HHT Professional Services",
            "Keywords": "wrap",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
        },
        {
            "S.No": "3699",
            "Category": "ERP (M2K)",
            "Subcategory": "Request Application Assistance",
            "Service": "HHT Professional Services",
            "Keywords": "labels",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
        },
        {
            "S.No": "3700",
            "Category": "Distribution Equipment",
            "Subcategory": "Report Issue or Repair",
            "Service": "Operations Equipment",
            "Keywords": "printer flat",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3700",
            "Category": "Distribution Equipment",
            "Subcategory": "Report Issue or Repair",
            "Service": "Operations Equipment",
            "Keywords": "printer area",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3700",
            "Category": "Distribution Equipment",
            "Subcategory": "Report Issue or Repair",
            "Service": "Operations Equipment",
            "Keywords": "ticket",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3701",
            "Category": "Distribution Equipment",
            "Subcategory": "Report Issue or Repair",
            "Service": "Operations Equipment",
            "Keywords": "printer",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3702",
            "Category": "Distribution Equipment",
            "Subcategory": "Report Issue or Repair",
            "Service": "Operations Equipment",
            "Keywords": "jammed",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3703",
            "Category": "Distribution Equipment",
            "Subcategory": "Report Issue or Repair",
            "Service": "Operations Equipment",
            "Keywords": "flatpack",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3704",
            "Category": "Distribution Equipment",
            "Subcategory": "Report Issue or Repair",
            "Service": "Operations Equipment",
            "Keywords": "ticket printer",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3705",
            "Category": "Distribution Equipment",
            "Subcategory": "Report Issue or Repair",
            "Service": "Operations Equipment",
            "Keywords": "printer jammed",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3706",
            "Category": "Distribution Equipment",
            "Subcategory": "Report Issue or Repair",
            "Service": "Operations Equipment",
            "Keywords": "jammed flatpack",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3707",
            "Category": "EDI Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "HHT Professional Services",
            "Keywords": "external",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3708",
            "Category": "EDI Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "HHT Professional Services",
            "Keywords": "ofm",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3709",
            "Category": "EDI Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "HHT Professional Services",
            "Keywords": "bluestem",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3710",
            "Category": "EDI Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "HHT Professional Services",
            "Keywords": "ticket",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3711",
            "Category": "EDI Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "HHT Professional Services",
            "Keywords": "fwd external",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3712",
            "Category": "EDI Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "HHT Professional Services",
            "Keywords": "external ofm",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3713",
            "Category": "EDI Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "HHT Professional Services",
            "Keywords": "ofm bluestem",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3714",
            "Category": "EDI Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "HHT Professional Services",
            "Keywords": "bluestem confirmation",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3715",
            "Category": "EDI Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "HHT Professional Services",
            "Keywords": "confirmation failure",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3716",
            "Category": "EDI Services",
            "Subcategory": "Report Issue or Outage",
            "Service": "HHT Professional Services",
            "Keywords": "failure ticket",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3717",
            "Category": "ERP (M2K)",
            "Subcategory": "Report Issue or Outage",
            "Service": "HHT Professional Services",
            "Keywords": "emergency it",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3718",
            "Category": "ERP (M2K)",
            "Subcategory": "Report Issue or Outage",
            "Service": "HHT Professional Services",
            "Keywords": "emergency",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3717",
            "Category": "ERP (M2K)",
            "Subcategory": "Report Issue or Outage",
            "Service": "HHT Professional Services",
            "Keywords": "emergency service",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3718",
            "Category": "ERP (M2K)",
            "Subcategory": "Report Issue or Outage",
            "Service": "HHT Professional Services",
            "Keywords": "pick",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3719",
            "Category": "ERP (M2K)",
            "Subcategory": "Report Issue or Outage",
            "Service": "HHT Professional Services",
            "Keywords": "hht pick",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3720",
            "Category": "ERP (M2K)",
            "Subcategory": "Report Issue or Outage",
            "Service": "HHT Professional Services",
            "Keywords": "pick paused",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3721",
            "Category": "ERP (M2K)",
            "Subcategory": "Report Issue or Outage",
            "Service": "HHT Professional Services",
            "Keywords": "paused sat",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3722",
            "Category": "ERP (M2K)",
            "Subcategory": "Report Issue or Outage",
            "Service": "HHT Professional Services",
            "Keywords": "sat run",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3723",
            "Category": "ERP (M2K)",
            "Subcategory": "Request Application Assistance",
            "Service": "HHT Professional Services",
            "Keywords": "faded text",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
        },
        {
            "S.No": "3724",
            "Category": "ERP (M2K)",
            "Subcategory": "Request Application Assistance",
            "Service": "HHT Professional Services",
            "Keywords": "text wrap",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
        },
        {
            "S.No": "3725",
            "Category": "ERP (M2K)",
            "Subcategory": "Request Application Assistance",
            "Service": "HHT Professional Services",
            "Keywords": "wrap labels",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
        },
        {
            "S.No": "3726",
            "Category": "Fireside Field Services",
            "Subcategory": "Request Setup/Change",
            "Service": "HHT Professional Services",
            "Keywords": "field",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
        },
        {
            "S.No": "3727",
            "Category": "Fireside Field Services",
            "Subcategory": "Request Setup/Change",
            "Service": "HHT Professional Services",
            "Keywords": "base",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
        },
        {
            "S.No": "3728",
            "Category": "Fireside Field Services",
            "Subcategory": "Request Setup/Change",
            "Service": "HHT Professional Services",
            "Keywords": "security",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
        },
        {
            "S.No": "3729",
            "Category": "Expense Services",
            "Subcategory": "Report Issue",
            "Service": "MCR/ Shared Services",
            "Keywords": "expense",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3730",
            "Category": "Expense Services",
            "Subcategory": "Report Issue",
            "Service": "MCR/ Shared Services",
            "Keywords": "approval",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3731",
            "Category": "Expense Services",
            "Subcategory": "Report Issue",
            "Service": "MCR/ Shared Services",
            "Keywords": "expense report",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3732",
            "Category": "Expense Services",
            "Subcategory": "Report Issue",
            "Service": "MCR/ Shared Services",
            "Keywords": "report approval",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3733",
            "Category": "Expense Services",
            "Subcategory": "Report Issue",
            "Service": "MCR/ Shared Services",
            "Keywords": "approval issue",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3734",
            "Category": "Fireside Field Services",
            "Subcategory": "Request Setup/Change",
            "Service": "HHT Professional Services",
            "Keywords": "review",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
        },
        {
            "S.No": "3735",
            "Category": "Fireside Field Services",
            "Subcategory": "Request Setup/Change",
            "Service": "HHT Professional Services",
            "Keywords": "base security",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
        },
        {
            "S.No": "3736",
            "Category": "Fireside Field Services",
            "Subcategory": "Request Setup/Change",
            "Service": "HHT Professional Services",
            "Keywords": "security review",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
        },
        {
            "S.No": "3737",
            "Category": "Integration",
            "Subcategory": "Request Project or Enhancement",
            "Service": "End User Services",
            "Keywords": "add requested",
            "total no description": "1",
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            "IncidentType": "Request"
        },
        {
            "S.No": "3737",
            "Category": "Integration",
            "Subcategory": "Request Project or Enhancement",
            "Service": "End User Services",
            "Keywords": "tables",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
        },
        {
            "S.No": "3738",
            "Category": "Integration",
            "Subcategory": "Request Project or Enhancement",
            "Service": "End User Services",
            "Keywords": "datalake",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
        },
        {
            "S.No": "3739",
            "Category": "Integration",
            "Subcategory": "Request Project or Enhancement",
            "Service": "End User Services",
            "Keywords": "new tables",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
        },
        {
            "S.No": "3740",
            "Category": "Fireside Reporting",
            "Subcategory": "Report Issue or Outage",
            "Service": "HHT Professional Services",
            "Keywords": "action",
            "total no description": "1",
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            "IncidentType": "Incident"
        },
        {
            "S.No": "3741",
            "Category": "Fireside Reporting",
            "Subcategory": "Report Issue or Outage",
            "Service": "HHT Professional Services",
            "Keywords": "required",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3742",
            "Category": "Fireside Reporting",
            "Subcategory": "Report Issue or Outage",
            "Service": "HHT Professional Services",
            "Keywords": "commercecenter",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3743",
            "Category": "Fireside Reporting",
            "Subcategory": "Report Issue or Outage",
            "Service": "HHT Professional Services",
            "Keywords": "auto",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3744",
            "Category": "Fireside Reporting",
            "Subcategory": "Report Issue or Outage",
            "Service": "HHT Professional Services",
            "Keywords": "invoicing",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3745",
            "Category": "Fireside Reporting",
            "Subcategory": "Report Issue or Outage",
            "Service": "HHT Professional Services",
            "Keywords": "stopped",
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        },
        {
            "S.No": "3746",
            "Category": "Fireside Reporting",
            "Subcategory": "Report Issue or Outage",
            "Service": "HHT Professional Services",
            "Keywords": "action required",
            "total no description": "1",
            "Weightage": "0.002689256",
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        },
        {
            "S.No": "3747",
            "Category": "Fireside Reporting",
            "Subcategory": "Report Issue or Outage",
            "Service": "HHT Professional Services",
            "Keywords": "required commercecenter",
            "total no description": "1",
            "Weightage": "0.002689256",
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        },
        {
            "S.No": "3748",
            "Category": "Fireside Reporting",
            "Subcategory": "Report Issue or Outage",
            "Service": "HHT Professional Services",
            "Keywords": "commercecenter auto",
            "total no description": "1",
            "Weightage": "0.002689256",
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        },
        {
            "S.No": "3749",
            "Category": "Fireside Reporting",
            "Subcategory": "Report Issue or Outage",
            "Service": "HHT Professional Services",
            "Keywords": "auto invoicing",
            "total no description": "1",
            "Weightage": "0.002689256",
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        },
        {
            "S.No": "3750",
            "Category": "Fireside Reporting",
            "Subcategory": "Report Issue or Outage",
            "Service": "HHT Professional Services",
            "Keywords": "invoicing stopped",
            "total no description": "1",
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        },
        {
            "S.No": "3751",
            "Category": "Integration",
            "Subcategory": "Request Project or Enhancement",
            "Service": "End User Services",
            "Keywords": "tables datalake",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
        },
        {
            "S.No": "3752",
            "Category": "IT Audit",
            "Subcategory": "Request Audit Information",
            "Service": "Enabling Services",
            "Keywords": "azure",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
        },
        {
            "S.No": "3753",
            "Category": "IT Audit",
            "Subcategory": "Request Audit Information",
            "Service": "Enabling Services",
            "Keywords": "app",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
        },
        {
            "S.No": "3754",
            "Category": "IT Audit",
            "Subcategory": "Request Audit Information",
            "Service": "Enabling Services",
            "Keywords": "azure app",
            "total no description": "1",
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            "IncidentType": "Request"
        },
        {
            "S.No": "3755",
            "Category": "IT Audit",
            "Subcategory": "Request Audit Information",
            "Service": "Enabling Services",
            "Keywords": "app parameters",
            "total no description": "1",
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            "IncidentType": "Request"
        },
        {
            "S.No": "3756",
            "Category": "Manufacturing",
            "Subcategory": "Request Setup/Change",
            "Service": "IT Professional Services",
            "Keywords": "performance",
            "total no description": "1",
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            "IncidentType": "Request"
        },
        {
            "S.No": "3757",
            "Category": "Manufacturing",
            "Subcategory": "Request Setup/Change",
            "Service": "IT Professional Services",
            "Keywords": "testing",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
        },
        {
            "S.No": "3758",
            "Category": "Manufacturing",
            "Subcategory": "Request Setup/Change",
            "Service": "IT Professional Services",
            "Keywords": "auto",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
        },
        {
            "S.No": "3759",
            "Category": "Legacy Reporting",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "dashboards",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3760",
            "Category": "Legacy Reporting",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "dashboards access",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3759",
            "Category": "Legacy Reporting",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "cognos stopped",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3760",
            "Category": "Legacy Reporting",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "cognos dashboards",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3759",
            "Category": "Legacy Reporting",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "cognos",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3760",
            "Category": "Legacy Reporting",
            "Subcategory": "Report Issue or Outage",
            "Service": "IT Professional Services",
            "Keywords": "cognos errors",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3761",
            "Category": "Legal/MCR",
            "Subcategory": "Request Application Assistance",
            "Service": "IT Professional Services",
            "Keywords": "edit manager profile",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3762",
            "Category": "Legal/MCR",
            "Subcategory": "Request Application Assistance",
            "Service": "IT Professional Services",
            "Keywords": "highlighted labor",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3763",
            "Category": "Legal/MCR",
            "Subcategory": "Request Application Assistance",
            "Service": "IT Professional Services",
            "Keywords": "transfer set",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3761",
            "Category": "Legal/MCR",
            "Subcategory": "Request Application Assistance",
            "Service": "IT Professional Services",
            "Keywords": "kronos",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3762",
            "Category": "Legal/MCR",
            "Subcategory": "Request Application Assistance",
            "Service": "IT Professional Services",
            "Keywords": "fw kronos",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3763",
            "Category": "Legal/MCR",
            "Subcategory": "Request Application Assistance",
            "Service": "IT Professional Services",
            "Keywords": "kronos access",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3764",
            "Category": "Long Range Planning",
            "Subcategory": "Request Setup/Change for EBS",
            "Service": "IT Professional Services",
            "Keywords": "update MD50",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3764",
            "Category": "Long Range Planning",
            "Subcategory": "Request Setup/Change for EBS",
            "Service": "IT Professional Services",
            "Keywords": "update incorporate",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3765",
            "Category": "Long Range Planning",
            "Subcategory": "Request Setup/Change for EBS",
            "Service": "IT Professional Services",
            "Keywords": "incorporate items",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3764",
            "Category": "Long Range Planning",
            "Subcategory": "Request Setup/Change for EBS",
            "Service": "IT Professional Services",
            "Keywords": "ext_psp_pln_",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3765",
            "Category": "Long Range Planning",
            "Subcategory": "Request Setup/Change for EBS",
            "Service": "IT Professional Services",
            "Keywords": "incorporate",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3766",
            "Category": "Long Range Planning",
            "Subcategory": "Request Setup/Change for EBS",
            "Service": "IT Professional Services",
            "Keywords": "level",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3767",
            "Category": "Long Range Planning",
            "Subcategory": "Request Setup/Change for EBS",
            "Service": "IT Professional Services",
            "Keywords": "collection",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3768",
            "Category": "Long Range Planning",
            "Subcategory": "Request Setup/Change for EBS",
            "Service": "IT Professional Services",
            "Keywords": "update ext_psp_pln_",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3769",
            "Category": "Long Range Planning",
            "Subcategory": "Request Setup/Change for EBS",
            "Service": "IT Professional Services",
            "Keywords": "ext_psp_pln_ incorporate",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3770",
            "Category": "Long Range Planning",
            "Subcategory": "Request Setup/Change for EBS",
            "Service": "IT Professional Services",
            "Keywords": "incorporate changes",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3771",
            "Category": "Long Range Planning",
            "Subcategory": "Request Setup/Change for EBS",
            "Service": "IT Professional Services",
            "Keywords": "changes item",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3772",
            "Category": "Long Range Planning",
            "Subcategory": "Request Setup/Change for EBS",
            "Service": "IT Professional Services",
            "Keywords": "item level",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3773",
            "Category": "Long Range Planning",
            "Subcategory": "Request Setup/Change for EBS",
            "Service": "IT Professional Services",
            "Keywords": "level collection",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3774",
            "Category": "Manufacturing",
            "Subcategory": "Request Setup/Change",
            "Service": "IT Professional Services",
            "Keywords": "work",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
        },
        {
            "S.No": "3775",
            "Category": "Manufacturing",
            "Subcategory": "Request Setup/Change",
            "Service": "IT Professional Services",
            "Keywords": "orders",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
        },
        {
            "S.No": "3776",
            "Category": "Manufacturing",
            "Subcategory": "Request Setup/Change",
            "Service": "IT Professional Services",
            "Keywords": "cto",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
        },
        {
            "S.No": "3777",
            "Category": "Manufacturing",
            "Subcategory": "Request Setup/Change",
            "Service": "IT Professional Services",
            "Keywords": "red performance",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
        },
        {
            "S.No": "3778",
            "Category": "Manufacturing",
            "Subcategory": "Request Setup/Change",
            "Service": "IT Professional Services",
            "Keywords": "performance testing",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
        },
        {
            "S.No": "3779",
            "Category": "Manufacturing",
            "Subcategory": "Request Setup/Change",
            "Service": "IT Professional Services",
            "Keywords": "testing auto",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
        },
        {
            "S.No": "3780",
            "Category": "Manufacturing",
            "Subcategory": "Request Setup/Change",
            "Service": "IT Professional Services",
            "Keywords": "auto create",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
        },
        {
            "S.No": "3781",
            "Category": "Manufacturing",
            "Subcategory": "Request Setup/Change",
            "Service": "IT Professional Services",
            "Keywords": "create work",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
        },
        {
            "S.No": "3782",
            "Category": "Manufacturing",
            "Subcategory": "Request Setup/Change",
            "Service": "IT Professional Services",
            "Keywords": "work orders",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
        },
        {
            "S.No": "3783",
            "Category": "Manufacturing",
            "Subcategory": "Request Setup/Change",
            "Service": "IT Professional Services",
            "Keywords": "orders cto",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
        },
        {
            "S.No": "3784",
            "Category": "Multi-Function Devices",
            "Subcategory": "Request New/Replacement Device",
            "Service": "Office Equipment",
            "Keywords": "order upgrade kit",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
        },
        {
            "S.No": "3785",
            "Category": "Multi-Function Devices",
            "Subcategory": "Request New/Replacement Device",
            "Service": "Office Equipment",
            "Keywords": "equipment ship",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
        },
        {
            "S.No": "3784",
            "Category": "Multi-Function Devices",
            "Subcategory": "Request New/Replacement Device",
            "Service": "Office Equipment",
            "Keywords": "order",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
        },
        {
            "S.No": "3785",
            "Category": "Multi-Function Devices",
            "Subcategory": "Request New/Replacement Device",
            "Service": "Office Equipment",
            "Keywords": "upgrade",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
        },
        {
            "S.No": "3786",
            "Category": "Multi-Function Devices",
            "Subcategory": "Request New/Replacement Device",
            "Service": "Office Equipment",
            "Keywords": "kit",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
        },
        {
            "S.No": "3787",
            "Category": "Mobile Devices",
            "Subcategory": "Reclaim Device",
            "Service": "End User Services",
            "Keywords": "longer desk phone",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3787",
            "Category": "Mobile Devices",
            "Subcategory": "Reclaim Device",
            "Service": "End User Services",
            "Keywords": "desk",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3788",
            "Category": "Mobile Devices",
            "Subcategory": "Reclaim Device",
            "Service": "End User Services",
            "Keywords": "phone",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3789",
            "Category": "Mobile Devices",
            "Subcategory": "Reclaim Device",
            "Service": "End User Services",
            "Keywords": "fw desk",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3790",
            "Category": "Mobile Devices",
            "Subcategory": "Reclaim Device",
            "Service": "End User Services",
            "Keywords": "desk phone",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3791",
            "Category": "Multi-Function Devices",
            "Subcategory": "Request New/Replacement Device",
            "Service": "Office Equipment",
            "Keywords": "order upgrade",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
        },
        {
            "S.No": "3792",
            "Category": "Multi-Function Devices",
            "Subcategory": "Request New/Replacement Device",
            "Service": "Office Equipment",
            "Keywords": "upgrade kit",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
        },
        {
            "S.No": "3793",
            "Category": "Order Management",
            "Subcategory": "Request Setup/Change",
            "Service": "IT Professional Services",
            "Keywords": "err",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
        },
        {
            "S.No": "3794",
            "Category": "Order Management",
            "Subcategory": "Request Setup/Change",
            "Service": "IT Professional Services",
            "Keywords": "terminal",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
        },
        {
            "S.No": "3795",
            "Category": "Order Management",
            "Subcategory": "Request Setup/Change",
            "Service": "IT Professional Services",
            "Keywords": "wkslt",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
        },
        {
            "S.No": "3796",
            "Category": "Order Management",
            "Subcategory": "Request Setup/Change",
            "Service": "IT Professional Services",
            "Keywords": "err terminal",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
        },
        {
            "S.No": "3797",
            "Category": "Order Management",
            "Subcategory": "Request Setup/Change",
            "Service": "IT Professional Services",
            "Keywords": "terminal wkslt",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
        },
        {
            "S.No": "3798",
            "Category": "Order Management",
            "Subcategory": "Request Setup/Change",
            "Service": "IT Professional Services",
            "Keywords": "wkslt signed",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
        },
        {
            "S.No": "3799",
            "Category": "Physical Access",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Security & Access",
            "Keywords": "onguard",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
        },
        {
            "S.No": "3800",
            "Category": "Physical Access",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Security & Access",
            "Keywords": "reporting",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
        },
        {
            "S.No": "3801",
            "Category": "Physical Access",
            "Subcategory": "Request Project or Enhancement",
            "Service": "Security & Access",
            "Keywords": "onguard reporting",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
        },
        {
            "S.No": "3802",
            "Category": "Physical Access",
            "Subcategory": "Report Lost or Stolen Badge",
            "Service": "Security & Access",
            "Keywords": "tmi",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3803",
            "Category": "Physical Access",
            "Subcategory": "Report Lost or Stolen Badge",
            "Service": "Security & Access",
            "Keywords": "kearney",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3804",
            "Category": "Physical Access",
            "Subcategory": "Report Lost or Stolen Badge",
            "Service": "Security & Access",
            "Keywords": "badge",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3805",
            "Category": "Physical Access",
            "Subcategory": "Report Lost or Stolen Badge",
            "Service": "Security & Access",
            "Keywords": "tmi randy",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3806",
            "Category": "Physical Access",
            "Subcategory": "Report Lost or Stolen Badge",
            "Service": "Security & Access",
            "Keywords": "randy kearney",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3807",
            "Category": "Physical Access",
            "Subcategory": "Report Lost or Stolen Badge",
            "Service": "Security & Access",
            "Keywords": "kearney access",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3808",
            "Category": "Physical Access",
            "Subcategory": "Report Lost or Stolen Badge",
            "Service": "Security & Access",
            "Keywords": "access badge",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3809",
            "Category": "Printers",
            "Subcategory": "Request New/Replacement Device",
            "Service": "Office Equipment",
            "Keywords": "onsite IT",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
        },
        {
            "S.No": "3809",
            "Category": "Printers",
            "Subcategory": "Request New/Replacement Device",
            "Service": "Office Equipment",
            "Keywords": "printer replaced",
            "total no description": "1",
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            "IncidentType": "Request"
        },
        {
            "S.No": "3809",
            "Category": "Printers",
            "Subcategory": "Request New/Replacement Device",
            "Service": "Office Equipment",
            "Keywords": "replacement",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
        },
        {
            "S.No": "3810",
            "Category": "Printers",
            "Subcategory": "Request New/Replacement Device",
            "Service": "Office Equipment",
            "Keywords": "printer",
            "total no description": "1",
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            "IncidentType": "Request"
        },
        {
            "S.No": "3811",
            "Category": "Printers",
            "Subcategory": "Request New/Replacement Device",
            "Service": "Office Equipment",
            "Keywords": "replacement printer",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
        },
        {
            "S.No": "3812",
            "Category": "Procure to Pay",
            "Subcategory": "Request Project or Enhancement",
            "Service": "IT Professional Services",
            "Keywords": "previously",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
        },
        {
            "S.No": "3813",
            "Category": "Procure to Pay",
            "Subcategory": "Request Project or Enhancement",
            "Service": "IT Professional Services",
            "Keywords": "shipped",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
        },
        {
            "S.No": "3814",
            "Category": "Procure to Pay",
            "Subcategory": "Request Project or Enhancement",
            "Service": "IT Professional Services",
            "Keywords": "serials",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
        },
        {
            "S.No": "3815",
            "Category": "Procure to Pay",
            "Subcategory": "Request Project or Enhancement",
            "Service": "IT Professional Services",
            "Keywords": "spr",
            "total no description": "1",
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            "IncidentType": "Request"
        },
        {
            "S.No": "3816",
            "Category": "Procure to Pay",
            "Subcategory": "Request Project or Enhancement",
            "Service": "IT Professional Services",
            "Keywords": "receive previously",
            "total no description": "1",
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            "IncidentType": "Request"
        },
        {
            "S.No": "3817",
            "Category": "Procure to Pay",
            "Subcategory": "Request Project or Enhancement",
            "Service": "IT Professional Services",
            "Keywords": "previously shipped",
            "total no description": "1",
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            "IncidentType": "Request"
        },
        {
            "S.No": "3818",
            "Category": "Procure to Pay",
            "Subcategory": "Request Project or Enhancement",
            "Service": "IT Professional Services",
            "Keywords": "shipped serials",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
        },
        {
            "S.No": "3819",
            "Category": "Procure to Pay",
            "Subcategory": "Request Project or Enhancement",
            "Service": "IT Professional Services",
            "Keywords": "serials spr",
            "total no description": "1",
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        },
        {
            "S.No": "3820",
            "Category": "Procure to Pay",
            "Subcategory": "Request Setup/Change",
            "Service": "IT Professional Services",
            "Keywords": "unblock",
            "total no description": "1",
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            "IncidentType": "Request"
        },
        {
            "S.No": "3821",
            "Category": "Procure to Pay",
            "Subcategory": "Request Setup/Change",
            "Service": "IT Professional Services",
            "Keywords": "unblock site",
            "total no description": "1",
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            "IncidentType": "Request"
        },
        {
            "S.No": "3822",
            "Category": "Reporting Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "IT Professional Services",
            "Keywords": "report",
            "total no description": "1",
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            "IncidentType": "Request"
        },
        {
            "S.No": "3823",
            "Category": "Reporting Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "IT Professional Services",
            "Keywords": "sox_menu",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
        },
        {
            "S.No": "3824",
            "Category": "Reporting Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "IT Professional Services",
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            "total no description": "1",
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            "S.No": "3825",
            "Category": "Reporting Services",
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            "Service": "IT Professional Services",
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            "S.No": "3826",
            "Category": "Reporting Services",
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            "S.No": "3827",
            "Category": "Reporting Services",
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            "Service": "IT Professional Services",
            "Keywords": "change sox_menu",
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        {
            "S.No": "3828",
            "Category": "Reporting Services",
            "Subcategory": "Request Project or Enhancement",
            "Service": "IT Professional Services",
            "Keywords": "sox_menu services",
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        {
            "S.No": "3829",
            "Category": "Reporting Services",
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            "Service": "IT Professional Services",
            "Keywords": "services report",
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            "S.No": "3830",
            "Category": "Reporting Services",
            "Subcategory": "Request Setup/Change",
            "Service": "IT Professional Services",
            "Keywords": "attributes requested",
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            "S.No": "3830",
            "Category": "Reporting Services",
            "Subcategory": "Request Setup/Change",
            "Service": "IT Professional Services",
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            "S.No": "3831",
            "Category": "Reporting Services",
            "Subcategory": "Request Setup/Change",
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            "Keywords": "xactly",
            "total no description": "1",
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            "IncidentType": "Request"
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        {
            "S.No": "3832",
            "Category": "Reporting Services",
            "Subcategory": "Request Setup/Change",
            "Service": "IT Professional Services",
            "Keywords": "add fields",
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            "IncidentType": "Request"
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        {
            "S.No": "3833",
            "Category": "Reporting Services",
            "Subcategory": "Request Setup/Change",
            "Service": "IT Professional Services",
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            "total no description": "1",
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            "IncidentType": "Request"
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        {
            "S.No": "3834",
            "Category": "Reporting Services",
            "Subcategory": "Request Setup/Change",
            "Service": "IT Professional Services",
            "Keywords": "xactly file",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
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        {
            "S.No": "3835",
            "Category": "Server",
            "Subcategory": "Request Server Snapshot/Commit/Delete",
            "Service": "Enabling Services",
            "Keywords": "snapshots",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
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        {
            "S.No": "3835",
            "Category": "Server",
            "Subcategory": "Request Server Snapshot/Commit/Delete",
            "Service": "Enabling Services",
            "Keywords": "lenel",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
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        {
            "S.No": "3836",
            "Category": "Server",
            "Subcategory": "Request Server Snapshot/Commit/Delete",
            "Service": "Enabling Services",
            "Keywords": "onguard",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
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        {
            "S.No": "3837",
            "Category": "Server",
            "Subcategory": "Request Server Snapshot/Commit/Delete",
            "Service": "Enabling Services",
            "Keywords": "vm",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
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        {
            "S.No": "3838",
            "Category": "Server",
            "Subcategory": "Request Server Snapshot/Commit/Delete",
            "Service": "Enabling Services",
            "Keywords": "lenel onguard",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
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        {
            "S.No": "3839",
            "Category": "Server",
            "Subcategory": "Request Server Snapshot/Commit/Delete",
            "Service": "Enabling Services",
            "Keywords": "onguard app",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
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        {
            "S.No": "3840",
            "Category": "Server",
            "Subcategory": "Request Server Snapshot/Commit/Delete",
            "Service": "Enabling Services",
            "Keywords": "app vm",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
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        {
            "S.No": "3841",
            "Category": "Service Desk Operations",
            "Subcategory": "Request Communication",
            "Service": "Enabling Services",
            "Keywords": "meeting",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
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        {
            "S.No": "3842",
            "Category": "Service Desk Operations",
            "Subcategory": "Request Communication",
            "Service": "Enabling Services",
            "Keywords": "change cab",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
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        {
            "S.No": "3843",
            "Category": "Service Desk Operations",
            "Subcategory": "Request Communication",
            "Service": "Enabling Services",
            "Keywords": "cab meeting",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
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        {
            "S.No": "3844",
            "Category": "Service Desk Operations",
            "Subcategory": "Request Communication",
            "Service": "Enabling Services",
            "Keywords": "meeting time",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
        },
        {
            "S.No": "3845",
            "Category": "Storage",
            "Subcategory": "Request Hardware Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "asia",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
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        {
            "S.No": "3846",
            "Category": "Storage",
            "Subcategory": "Request Hardware Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "vm",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
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        {
            "S.No": "3847",
            "Category": "Storage",
            "Subcategory": "Request Hardware Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "decommission",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
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        {
            "S.No": "3848",
            "Category": "Storage",
            "Subcategory": "Request Hardware Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "asia vm",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
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        {
            "S.No": "3849",
            "Category": "Storage",
            "Subcategory": "Request Hardware Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "vm decommission",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
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        {
            "S.No": "3850",
            "Category": "Storage",
            "Subcategory": "Request Hardware Setup/Change",
            "Service": "Enabling Services",
            "Keywords": "decommission request",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
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        {
            "S.No": "3851",
            "Category": "Systems Administration",
            "Subcategory": "Request Application Hosting",
            "Service": "Enabling Services",
            "Keywords": "PPCA site",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
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        {
            "S.No": "3851",
            "Category": "Systems Administration",
            "Subcategory": "Request Application Hosting",
            "Service": "Enabling Services",
            "Keywords": "OFM PPCA",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
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        {
            "S.No": "3851",
            "Category": "Systems Administration",
            "Subcategory": "Request Application Hosting",
            "Service": "Enabling Services",
            "Keywords": "sharepoint",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
        },
        {
            "S.No": "3852",
            "Category": "Systems Administration",
            "Subcategory": "Request Application Hosting",
            "Service": "Enabling Services",
            "Keywords": "ofm",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
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        {
            "S.No": "3853",
            "Category": "Systems Administration",
            "Subcategory": "Request Application Hosting",
            "Service": "Enabling Services",
            "Keywords": "sharepoint ofm",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
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        {
            "S.No": "3854",
            "Category": "Systems Administration",
            "Subcategory": "Request Application Hosting",
            "Service": "Enabling Services",
            "Keywords": "ofm site",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
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        {
            "S.No": "3855",
            "Category": "Systems Administration",
            "Subcategory": "Request Application Hosting",
            "Service": "Enabling Services",
            "Keywords": "site request",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
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        {
            "S.No": "3856",
            "Category": "Systems Administration",
            "Subcategory": "Request Data Archive",
            "Service": "Enabling Services",
            "Keywords": "failed",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
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        {
            "S.No": "3857",
            "Category": "Systems Administration",
            "Subcategory": "Request Data Archive",
            "Service": "Enabling Services",
            "Keywords": "xashe",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
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        {
            "S.No": "3858",
            "Category": "Systems Administration",
            "Subcategory": "Request Data Archive",
            "Service": "Enabling Services",
            "Keywords": "aozud",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
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        {
            "S.No": "3859",
            "Category": "Systems Administration",
            "Subcategory": "Request Data Archive",
            "Service": "Enabling Services",
            "Keywords": "backup failed",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
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            "S.No": "3860",
            "Category": "Systems Administration",
            "Subcategory": "Request Data Archive",
            "Service": "Enabling Services",
            "Keywords": "failed xashe",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
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            "S.No": "3861",
            "Category": "Systems Administration",
            "Subcategory": "Request Data Archive",
            "Service": "Enabling Services",
            "Keywords": "xashe aozud",
            "total no description": "1",
            "Weightage": "0.002689256",
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            "S.No": "3862",
            "Category": "Systems Administration",
            "Subcategory": "Request Data Archive",
            "Service": "Enabling Services",
            "Keywords": "aozud status",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
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            "S.No": "3863",
            "Category": "Systems Administration",
            "Subcategory": "Request Data Archive",
            "Service": "Enabling Services",
            "Keywords": "status code",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
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        {
            "S.No": "3864",
            "Category": "Systems Administration",
            "Subcategory": "Request Service Restart",
            "Service": "Enabling Services",
            "Keywords": "reboot server",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
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            "S.No": "3864",
            "Category": "Systems Administration",
            "Subcategory": "Request Service Restart",
            "Service": "Enabling Services",
            "Keywords": "service restart",
            "total no description": "1",
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        },
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            "S.No": "3864",
            "Category": "Systems Administration",
            "Subcategory": "Request Service Restart",
            "Service": "Enabling Services",
            "Keywords": "mus",
            "total no description": "1",
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            "IncidentType": "Request"
        },
        {
            "S.No": "3865",
            "Category": "Systems Administration",
            "Subcategory": "Request Service Restart",
            "Service": "Enabling Services",
            "Keywords": "sptap",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
        },
        {
            "S.No": "3866",
            "Category": "Systems Administration",
            "Subcategory": "Request Service Restart",
            "Service": "Enabling Services",
            "Keywords": "mus sptap",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
        },
        {
            "S.No": "3867",
            "Category": "Time Tracking",
            "Subcategory": "Request Project or Enhancement",
            "Service": "MCR/ Shared Services",
            "Keywords": "reward",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
        },
        {
            "S.No": "3868",
            "Category": "Time Tracking",
            "Subcategory": "Request Project or Enhancement",
            "Service": "MCR/ Shared Services",
            "Keywords": "hour",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
        },
        {
            "S.No": "3869",
            "Category": "Time Tracking",
            "Subcategory": "Request Project or Enhancement",
            "Service": "MCR/ Shared Services",
            "Keywords": "overage",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
        },
        {
            "S.No": "3870",
            "Category": "Time Tracking",
            "Subcategory": "Request Project or Enhancement",
            "Service": "MCR/ Shared Services",
            "Keywords": "xlsx",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
        },
        {
            "S.No": "3871",
            "Category": "Time Tracking",
            "Subcategory": "Request Project or Enhancement",
            "Service": "MCR/ Shared Services",
            "Keywords": "reward hour",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
        },
        {
            "S.No": "3872",
            "Category": "Time Tracking",
            "Subcategory": "Request Project or Enhancement",
            "Service": "MCR/ Shared Services",
            "Keywords": "hour overage",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
        },
        {
            "S.No": "3873",
            "Category": "Time Tracking",
            "Subcategory": "Request Project or Enhancement",
            "Service": "MCR/ Shared Services",
            "Keywords": "overage xlsx",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
        },
        {
            "S.No": "3874",
            "Category": "Transportation",
            "Subcategory": "Request Project or Enhancement",
            "Service": "IT Professional Services",
            "Keywords": "supply chain",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Request"
        },
        {
            "S.No": "3874",
            "Category": "Transportation",
            "Subcategory": "Request Project or Enhancement",
            "Service": "IT Professional Services",
            "Keywords": "supply request",
            "total no description": "1",
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            "IncidentType": "Request"
        },
        {
            "S.No": "3874",
            "Category": "Transportation",
            "Subcategory": "Request Project or Enhancement",
            "Service": "IT Professional Services",
            "Keywords": "chain enhancement ",
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        },
        {
            "S.No": "3874",
            "Category": "Transportation",
            "Subcategory": "Request Project or Enhancement",
            "Service": "IT Professional Services",
            "Keywords": "transportation",
            "total no description": "1",
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            "IncidentType": "Request"
        },
        {
            "S.No": "3875",
            "Category": "Voice Services",
            "Subcategory": "Report Suspicious Call",
            "Service": "End User Services",
            "Keywords": "jacked",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3876",
            "Category": "Voice Services",
            "Subcategory": "Report Suspicious Call",
            "Service": "End User Services",
            "Keywords": "phone",
            "total no description": "1",
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            "IncidentType": "Incident"
        },
        {
            "S.No": "3877",
            "Category": "Voice Services",
            "Subcategory": "Report Suspicious Call",
            "Service": "End User Services",
            "Keywords": "line",
            "total no description": "1",
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            "IncidentType": "Incident"
        },
        {
            "S.No": "3878",
            "Category": "Voice Services",
            "Subcategory": "Report Suspicious Call",
            "Service": "End User Services",
            "Keywords": "fw hi",
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            "IncidentType": "Incident"
        },
        {
            "S.No": "3879",
            "Category": "Voice Services",
            "Subcategory": "Report Suspicious Call",
            "Service": "End User Services",
            "Keywords": "jacked phone",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3880",
            "Category": "Voice Services",
            "Subcategory": "Report Suspicious Call",
            "Service": "End User Services",
            "Keywords": "phone line",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3881",
            "Category": "Web Site Intranet",
            "Subcategory": "Report Issue or Outage",
            "Service": "HHT Professional Services",
            "Keywords": "service manager",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3882",
            "Category": "Web Site Intranet",
            "Subcategory": "Report Issue or Outage",
            "Service": "HHT Professional Services",
            "Keywords": "scheduled import",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3881",
            "Category": "Web Site Intranet",
            "Subcategory": "Report Issue or Outage",
            "Service": "HHT Professional Services",
            "Keywords": "commercecenter",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3882",
            "Category": "Web Site Intranet",
            "Subcategory": "Report Issue or Outage",
            "Service": "HHT Professional Services",
            "Keywords": "invoicing",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3883",
            "Category": "Web Site Intranet",
            "Subcategory": "Report Issue or Outage",
            "Service": "HHT Professional Services",
            "Keywords": "stopped",
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            "IncidentType": "Incident"
        },
        {
            "S.No": "3884",
            "Category": "Web Site Intranet",
            "Subcategory": "Report Issue or Outage",
            "Service": "HHT Professional Services",
            "Keywords": "action required",
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            "IncidentType": "Incident"
        },
        {
            "S.No": "3885",
            "Category": "Web Site Intranet",
            "Subcategory": "Report Issue or Outage",
            "Service": "HHT Professional Services",
            "Keywords": "required commercecenter",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3886",
            "Category": "Web Site Intranet",
            "Subcategory": "Report Issue or Outage",
            "Service": "HHT Professional Services",
            "Keywords": "commercecenter auto",
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            "IncidentType": "Incident"
        },
        {
            "S.No": "3887",
            "Category": "Web Site Intranet",
            "Subcategory": "Report Issue or Outage",
            "Service": "HHT Professional Services",
            "Keywords": "auto invoicing",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Incident"
        },
        {
            "S.No": "3888",
            "Category": "Web Site Intranet",
            "Subcategory": "Report Issue or Outage",
            "Service": "HHT Professional Services",
            "Keywords": "invoicing stopped",
            "total no description": "1",
            "Weightage": "0.002689256",
            "IncidentType": "Incident"
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    ]
}