# Frequently Asked Questions

### Q: What is this product?
A: This is an AI-powered intelligent customer support system that can automatically answer common questions.

### Q: How do I contact a human agent?
A: You can send "transfer to agent" and I will arrange a human agent for you.

### Q: What are the operating hours?
A: The AI support bot is available 24/7. Human agents are available Monday through Friday, 9:00 AM – 6:00 PM.