---
type: app
title: Backoffice
description: The internal app where support and operations manage orders, refunds and disputes.
tags: [app]
audience: internal
timestamp: {{DATE}}
---
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# Backoffice

## Purpose
Internal-only surface. Where the [Storefront](</Apps/Storefront/Storefront.md>)
lets buyers act, Backoffice lets the [Support Agent](</Actors/Support Agent.md>)
act *on their behalf* — inspecting orders, issuing refunds, resolving
disputes. Reuses [API Client](</Shared/Modules/API Client.md>) for all service
calls; never touches databases directly.

## Entry points
- `route://backoffice/` behind SSO; the main working surface is the
  [Orders Dashboard](</Apps/Backoffice/Pages/Orders Dashboard.md>).

## Open questions