{
  "manifestVersion": 1,
  "name": "service-sla-evaluation",
  "description": "An immutable elapsed-time judgement about one support case, stamped with the exact instant and input values it used. It is never current truth: it is what the clock said when somebody asked. No business-hours calendar, no holidays, no paused clocks and no contractual SLA interpretation exist.",
  "fields": [
    {
      "name": "sourceKey",
      "type": "string",
      "writable": "managed",
      "unique": true
    },
    {
      "name": "supportCaseId",
      "type": "string",
      "writable": "managed",
      "index": true
    },
    {
      "name": "serviceCoverageId",
      "type": "string",
      "writable": "managed",
      "index": true
    },
    {
      "name": "serviceEntitlementId",
      "type": "string",
      "writable": "managed"
    },
    {
      "name": "firstResponseState",
      "type": "enum",
      "writable": "managed",
      "values": [
        "met",
        "on_track",
        "at_risk",
        "breached",
        "not_applicable"
      ]
    },
    {
      "name": "resolutionState",
      "type": "enum",
      "writable": "managed",
      "values": [
        "met",
        "on_track",
        "at_risk",
        "breached",
        "not_applicable"
      ]
    },
    {
      "name": "evaluatedAt",
      "type": "timestamp",
      "writable": "managed"
    },
    {
      "name": "openedAt",
      "type": "timestamp",
      "writable": "managed"
    },
    {
      "name": "firstResponseDueAt",
      "type": "timestamp",
      "writable": "managed"
    },
    {
      "name": "resolutionDueAt",
      "type": "timestamp",
      "writable": "managed"
    },
    {
      "name": "firstRespondedAt",
      "type": "timestamp",
      "writable": "managed"
    },
    {
      "name": "resolvedAt",
      "type": "timestamp",
      "writable": "managed"
    },
    {
      "name": "basis",
      "type": "string",
      "writable": "managed"
    },
    {
      "name": "recordedBy",
      "type": "string",
      "writable": "managed"
    }
  ]
}