{
  "manifestVersion": 1,
  "name": "service-escalation",
  "description": "Immutable evidence that a human escalated a support case, and why. Nothing is routed, notified or assigned by it: there is no scheduler, no notification channel and no role enforcement, so a target reference is a label rather than a permission.",
  "fields": [
    {
      "name": "sourceKey",
      "type": "string",
      "writable": "managed",
      "unique": true
    },
    {
      "name": "supportCaseId",
      "type": "string",
      "writable": "managed",
      "index": true
    },
    {
      "name": "serviceCoverageId",
      "type": "string",
      "writable": "managed",
      "index": true
    },
    {
      "name": "level",
      "type": "enum",
      "writable": "managed",
      "values": [
        "internal",
        "management",
        "vendor"
      ]
    },
    {
      "name": "reason",
      "type": "string",
      "writable": "managed"
    },
    {
      "name": "targetRef",
      "type": "string",
      "writable": "managed"
    },
    {
      "name": "slaEvaluationId",
      "type": "string",
      "writable": "managed"
    },
    {
      "name": "evidenceRef",
      "type": "string",
      "writable": "managed"
    },
    {
      "name": "recordedBy",
      "type": "string",
      "writable": "managed"
    },
    {
      "name": "recordedAt",
      "type": "timestamp",
      "writable": "managed"
    }
  ]
}