{
  "manifestVersion": 1,
  "name": "service-entitlement",
  "description": "Immutable evidence of what one service obligation entitles the customer to: a support tier, the case categories and priorities it covers, and the elapsed-time response targets. It is not a billing unit, not a consumption meter and not a permission: it grants no access to anything and authorizes no charge.",
  "fields": [
    {
      "name": "sourceKey",
      "type": "string",
      "writable": "managed",
      "unique": true
    },
    {
      "name": "serviceCoverageId",
      "type": "string",
      "writable": "managed",
      "index": true
    },
    {
      "name": "contractId",
      "type": "string",
      "writable": "managed",
      "index": true
    },
    {
      "name": "serviceObligationId",
      "type": "string",
      "writable": "managed",
      "index": true
    },
    {
      "name": "label",
      "type": "string",
      "writable": "managed"
    },
    {
      "name": "supportTier",
      "type": "string",
      "writable": "managed"
    },
    {
      "name": "categories",
      "type": "string",
      "writable": "managed"
    },
    {
      "name": "priorities",
      "type": "string",
      "writable": "managed"
    },
    {
      "name": "firstResponseTargetMinutes",
      "type": "integer",
      "writable": "managed"
    },
    {
      "name": "resolutionTargetMinutes",
      "type": "integer",
      "writable": "managed"
    },
    {
      "name": "maxOpenCases",
      "type": "integer",
      "writable": "managed"
    },
    {
      "name": "quantity",
      "type": "integer",
      "writable": "managed"
    },
    {
      "name": "startDate",
      "type": "string",
      "writable": "managed"
    },
    {
      "name": "endDate",
      "type": "string",
      "writable": "managed"
    },
    {
      "name": "policyName",
      "type": "string",
      "writable": "managed"
    },
    {
      "name": "policyVersion",
      "type": "integer",
      "writable": "managed"
    },
    {
      "name": "policyFingerprint",
      "type": "string",
      "writable": "managed"
    },
    {
      "name": "decisionReason",
      "type": "string",
      "writable": "managed"
    },
    {
      "name": "createdBy",
      "type": "string",
      "writable": "managed"
    },
    {
      "name": "issuedAt",
      "type": "timestamp",
      "writable": "managed"
    }
  ]
}