import { TicketProperties } from '../plugins/svc';
export declare enum CaseAssistEvents {
    click = "click",
    flowStart = "flowStart"
}
export declare enum CaseAssistActions {
    enterInterface = "ticket_create_start",
    fieldUpdate = "ticket_field_update",
    fieldSuggestionClick = "ticket_classification_click",
    documentSuggestionClick = "documentSuggestionClick",
    documentSuggestionQuickview = "documentSuggestionQuickview",
    suggestionRate = "suggestion_rate",
    nextCaseStep = "ticket_next_stage",
    caseCancelled = "ticket_cancel",
    caseSolved = "ticket_cancel",
    caseCreated = "ticket_create"
}
export declare enum CaseCancelledReasons {
    quit = "Quit",
    solved = "Solved"
}
export interface EnterInterfaceMetadata {
    ticket: TicketProperties;
}
export interface UpdateCaseFieldMetadata {
    fieldName: string;
    ticket: TicketProperties;
}
export interface SelectFieldSuggestionMetadata {
    suggestion: FieldSuggestion;
    ticket: TicketProperties;
}
export interface SelectDocumentSuggestionMetadata {
    suggestion: DocumentSuggestion;
    ticket: TicketProperties;
}
export interface RateDocumentSuggestionMetadata {
    rating: number;
    suggestion: DocumentSuggestion;
    ticket: TicketProperties;
}
export interface MoveToNextCaseStepMetadata {
    ticket: TicketProperties;
    stage?: string;
}
export interface CaseCancelledMetadata {
    ticket: TicketProperties;
}
export interface CaseSolvedMetadata {
    ticket: TicketProperties;
}
export interface CaseCreatedMetadata {
    ticket: TicketProperties;
}
export interface FieldSuggestion {
    classificationId: string;
    responseId: string;
    fieldName: string;
    classification: {
        value: string;
        confidence: number;
    };
    autoSelection?: boolean;
}
export interface DocumentSuggestion {
    suggestionId: string;
    responseId: string;
    permanentId: string;
    suggestion: {
        documentUri: string;
        documentUriHash: string;
        documentTitle: string;
        documentUrl: string;
        documentPosition: number;
        sourceName: string;
    };
    fromQuickview?: boolean;
    openDocument?: boolean;
}