# Name: Fallback
# Template: Unknown intent fallback with escalation path
# NOTE: Replace all _REPLACE IDs with unique random IDs before use
kind: AdaptiveDialog
beginDialog:
  kind: OnUnknownIntent
  id: main
  priority: -1
  actions:
    - kind: ConditionGroup
      id: conditionGroup_REPLACE1
      conditions:
        - id: conditionItem_REPLACE2
          condition: =System.FallbackCount < 3
          actions:
            - kind: SendActivity
              id: sendMessage_REPLACE3
              activity:
                text:
                  - I'm not sure I understand. Could you rephrase that?
                  - I didn't quite get that. Can you try asking in a different way?

      elseActions:
        - kind: SendActivity
          id: sendMessage_REPLACE4
          activity:
            text:
              - I'm having trouble understanding your request. Let me connect you with someone who can help.

        - kind: BeginDialog
          id: beginDialog_REPLACE5
          dialog: <AGENT_SCHEMA>.topic.Escalate