---
templateKey: help-post
subHeading: Check this list to see if you can use it yet.
metadataTitle: Why won’t the Boost app work for me?
postDate: 07 Feb 2022
helpCategory: FAQs
title: Why won’t the Boost app work for me?
metadataDescription: Trying to set up our Boost app and wondering why it’s not
  working for you? Here’s a checklist of reasons why you might not be able to
  use it yet.
slug: why-wont-the-boost-app-work-for-me
noIndex: false
noFollow: false
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---

1. **Is your energy supplied by Boost?** An easy one, but an important one. The app is only for Boost customers, so it won’t work if you’re with another supplier.
2. **Have we started supplying your energy yet?** You might be in that grey area where you’ve signed up with Boost, but we’re not supplying your energy just yet. We need to be supplying your energy before the app will work.
3. **Do you have a smart meter?** The Boost app is clever, but not clever enough to work with traditional prepayment meters. If you don’t have a smart meter yet, we’ll be in touch when there’s an engineer in your area.
4. **Are we connected to your smart meter?** If your smart meter was installed by a different supplier, it may still be connected to them. If so, we’ll need to connect to it before the app will work. If you haven’t already told us, let us know and we’ll get on it.

If you’ve answered yes to all the above, then you should be good to go.

**It’s still not working!**

[Contact us through web chat](/exclude/webchat-redirect) and we’ll figure out what’s happening.