---
templateKey: help-post
postDate: 20 Dec 2021
helpCategory: FAQs
title: Gone off supply? Here’s how to get your energy up and running
noIndex: false
noFollow: false
subHeading: Here’s how to get your energy up and running depending on your tariff and meter type
metadataTitle: Gone off supply? Here’s how to get your energy up and running
metadataDescription: It’s very easy to restart your energy supply, but it’s different according to whether you’re reconnecting an electricity or gas meter.
embeddedScript: ""
slug: how-do-i-reconnect-after-going-off-supply
---

If for whatever reason you go off supply, we’re here to help you get it going again. How you do it depends on the type of meter you have and the plan you’re on. Pick yours:

### Smart Standard

If you top up at the shop, and this is automatically added to your meter, you're on Smart Standard.

[Learn how to get back on supply with Smart Standard](/help/smart-meters/getting-back-on-supply-with-smart-standard)

### Traditional meter

If you top up by inserting your electricity key or gas card into your meter, you've got a traditional meter.

[Learn how to get back on supply with a traditional meter.](/help/meters/get-back-on-supply-with-a-traditional-meter)