---
templateKey: help-post
subHeading: It’s really easy to kickstart your gas or electricity supply –
  here’s how if you have a SMETS2 meter.
metadataTitle: How do I get back on supply with a SMETS2 meter?
postDate: 20 Dec 2021
helpCategory: Smart meters
title: How do I get back on supply with a SMETS2 meter?
metadataDescription: null
slug: how-do-i-get-back-on-supply-with-a-smets2-meter
noIndex: false
noFollow: false
embeddedScript: ""
---

## How do I know if I’ve got a SMETS2 meter?

Your electricity meter will have two buttons – A and B. There won’t be a keypad. If you do have a keypad, you can find your instructions [here](/help/faqs/how-do-i-reconnect-after-going-off-supply).

#### First things first…

To get back up and running, you’ll first need to top up in your usual way. Remember to add enough credit to get your balance above £0 – considering any emergency credit you’ve used, plus standing charges or debt repayments.

#### Electricity

Once you’ve topped up, press and hold the “A” and “B” buttons on your electricity meter at the same time for about 10 seconds. You should hear a clicking noise when your supply returns.

If it doesn’t work the first time, wait a couple of minutes before trying again. If you’re still having trouble, you can try adding your top-up manually.

#### Gas

Once you’ve topped up, press any button on your gas meter – your meter will automatically begin reconnecting.   
 If it doesn’t reconnect, check all your gas appliances are switched off, then try again. If you’re still having trouble, give us a ring on 0330 102 7517, Monday to Friday 8am-6pm or on a Saturday 9am-1pm.