---
templateKey: help-home
metadataDescription: Help
title: Help
header: "### Got a question? You’ll most likely find the answer here. Select one
  of the help categories below, or use the [search](/help/search) to find
  specific answers."
featuredList:
  - FAQs
  - Meters
  - Payments and top ups
  - Regulatory
  - Smart meters
  - Support

altOptions: >-
  Can't find an answer, or need more help or advice? Check out the [Boost Forum
  ](https://forum.boostpower.co.uk/)


  > Find out more about our [coronavirus response](/coronavirus-update/).

  >

  > Our energy prices have changed on 1 April 2022. [Find out how these changes might affect you.](/price-change/)
contactUs:
  phoneNumber: |-
    #### New and existing customers

    0330 102 7517
  openingHours: |-
    #### Opening hours

    Monday to Friday, 8am to 6pm or Saturday, 9am to 2pm
  webChat: "[Contact us through web chat](/exclude/webchat-redirect)"
---

# **If you're hard of hearing...**

You can always have a British Sign Language interpreter help you manage your energy. To make that happen, we’ve teamed up with SignVideo – a free service available for you anytime from Monday to Friday, between 9am-5pm.

**It’s super easy to use**

Just [hit this link](https://boostpagy.signvideo.net/) to connect and tell your interpreter how we can help you. They’ll then feed your question back to us, and vice versa. You don’t need any special equipment or training to use this.\* And it works from anywhere (as long as you have internet), and from any device (like a PC, Mac or tablet with a webcam, or a smartphone).

**First time using a BSL service?**

All you need to do is click the link above, download the SignVideo Live plug-in and create an account. Easy, as it should be.

_\*Just make sure your internet connection has a bandwidth of at least 256 kbp/s upload and download (or, 384kbp/s for even better quality) for the video to work._