--- templateKey: faq-style noFollow: false noIndex: false metadataTitle: Move to PayG Smart | Boost Power metadataDescription: Answers to some questions you might have about changing PAYG+ to PAYG Smart title: We're changing PAYG+ to PAYG Smart. Here's everything you need to know. slug: were-changing-payg-to-payg-smart-heres-everything-you-need-to-know accordionTopic: - title: Moving to PAYG Smart accordionItem: - title: How will PAYG Smart work? description: >- On your new Boost plan, you can: * **Top up anywhere, anytime** – [online](https://boostpayments.paypoint.com/Energy), in the app, or at PayPoint shops as usual * **Enjoy some breathing space** – get £5 emergency credit straight from each of your meters, and you can call us if you need more * **Check your balance in the app** – every night, we'll take a handy snapshot of your balance. So it’s all ready for you the next day * **Always be in the know** – if you've got an [In-Home Display](https://www.boostpower.co.uk/help/topics/smart-meters/smart-meters/how-can-my-ihd-and-smart-meter-help-me-manage-my-energy-use.html), this can tell you how much energy you're using, and alert you when you're low on credit * **And if you run out of credit** on weekdays between 4pm and 10am, or anytime on weekends and bank holidays – we'll make sure you don't lose power - title: If I don’t have an In-Home Display, how can I get one? description: That’s easy. Just fill out [this form](https://docs.google.com/forms/d/1pM328SdUlD-JL-ODkUaC1wHdmjYtWWSgX0RGPFTV3Mg/edit) to order yours. - title: What's different on PAYG Smart? description: >- * **You'll get a new Boost app** – download it [here](https://apps.apple.com/gb/app/boost-top-up/id1167474464) for iOS, and [here](https://play.google.com/store/apps/details?id=com.paypoint.smartpay.economyenergy&gl=GB) for Android * **You can't track your energy use in the new app** – but you can do it with your In-Home Display (if you have one) * **£30 Emergency Boost won't be available in the new app** – but you can activate £5 straight from each of your meters, and call us if you need more * **Our text, email, and app credit alerts will stop** – but an In-Home Display can tell you when you're running low - title: How do I know if I’ve already been moved to PAYG Smart? description: If you're on PAYG Smart already, we’ll have sent you a letter or an email about this, including all the instructions for setting up your new app, which is called 'Boost Top-up'. - title: How do I know if I’m still on PAYG+? description: If you don’t have a message in your app saying that you’ve been moved to PAYG Smart, you’re still on PAYG+. - title: I’m on PAYG Smart – can I go back on PAYG+? description: Unfortunately, this won’t be possible. - title: My energy balance on PAYG Smart accordionItem: - title: What will happen to my PAYG+ credit balance? description: We'll simply move it to your new energy account. If you have both electricity and gas, your credit will be split 50/50. So we'll move half to your electricity meter – and half to your gas one. - title: What will happen to my PAYG+ debt balance? description: We'll move it to your PAYG Smart debt balance. You'll see it on your electricity meter, and pay it back at exactly the same rate as on PAYG+. - title: Will I be able to see my balance in the new Boost app? description: Once you download the new Boost Top-up app it can take up to 3 days for your balance to show. The balance shown in the new app will be a snapshot taken every day at midnight. You'll be able to see a live balance on your meter and on your In-Home Display. - title: "The new PAYG Smart app: Boost Top-up" accordionItem: - title: I’m already on PAYG Smart, can I use the new Boost Top-up app? description: Of course – you’ll find all the instructions on how to download it in the letters or emails we’ve sent you on the day you moved to PAYG Smart. - title: When will the old PAYG+ app stop working? description: You can carry on using it until we get in touch about the exact date of your move to PAYG Smart. We’ll give you plenty of notice. - title: When can I download the new Boost Top-up app? description: If we’ve written to ask you to download the Boost Top-up app, please follow the instructions on how to set it up. If we haven’t been in touch about this yet, keep on using the PAYG+ app until you hear from us. - title: What should I do once I move from PAYG+ to PAYG Smart? description: >- You just need to download the new app. It’s called ‘Boost Top-up’.  Once you’ve done that…  1. Open it and tap **Sign In** 2. Select **Forgot password** 3. Enter the email address we use to contact you, and press **Next** 4. Then choose a new password 5. Head to your email inbox – you'll see a Boost password reset email from us 6. Enter the code from this email into the app, and press **Next** 7. Choose a new password by following the instructions, and hit **Confirm** 8. Sign into the app using your email and your new password – you'll stay logged in  Your top-up cards will be added automatically to the new app, so you can start making payments anytime. _Remember, your PAYG+ balance will move across automatically. You can also delete the old PAYG+ app._ - title: Paying for my energy on PAYG Smart accordionItem: - title: How do I top up on PAYG Smart? description: >- You can do it with your new Boost Top-up app once you’ve downloaded it, just like you topped up with the old one. You can also make payments [online](https://boostpayments.paypoint.com/Energy), or at any [PayPoint shop](https://boostpayments.paypoint.com/Energy) with your Boost top-up card or by using the barcode in the app. On PAYG Smart, you’ll need to start topping up your electricity and gas separately – you can choose how much credit you’d like to add to each. - title: Why haven’t you sent me a new top-up card? description: The best thing about the Boost app is that you can manage and top up your energy from anywhere. You can also make payments at the shop using the in-app barcode. This is why we haven’t sent you a new top-up card – you can do it all in the app! If you’d prefer to have top-up cards, just give us a call and we’ll send them your way. - title: How do I add a new top-up card to my new app? description: >- You only need to do this if you’re signing up for a new account. If we only supply you with electricity: * Tap **Manage Accounts** * Click on **Add Smart TopUp card** * Select **Electricity** * Press **Next** * Enter your top-up barcode number into the box * Then press **Save** If we only supply you with gas: * Tap **Manage Accounts** * Click on **Add Smart TopUp card** * Select **Gas** * Press **Next** * Enter your top-up barcode number into the box * Then press **Save** If we supply you with gas and electricity: * Tap **Manage Accounts** * Click on **Add Smart TopUp card** * Select **Electricity** * Press **Next** * Enter your top-up barcode number into the box * Press **Save** * Then select **Add Smart TopUp card** again * Follow the same steps as for electricity to add your gas * Press **Save** When you move from PAYG+ to PAYG Smart, your top-up cards are automatically added to your new app. If you have new cards, just follow the steps above to add them (from **Add Smart TopUp card**). - title: What will happen to my Winter Wallet savings? description: Winter Wallet ended last year and we’ve already moved any savings from your wallet to your credit balance. - title: Will I still be able to pay with a few different bank cards? description: Yes, that's possible in the new Boost app too. Once you've logged in for the first time, you'll be able to add your bank cards. - title: Will my energy prices change on PAYG Smart? description: No. Moving to PAYG Smart won’t affect your energy prices. - title: The PAYG+ features accordionItem: - title: Can I still schedule rolling and auto top-ups on PAYG Smart? description: No, these features won't be available on your new plan unfortunately. It might be an idea to pop a reminder in your calendar instead. - title: What happens if I run out of credit and can’t afford to top up on PAYG Smart? description: >- As always, we’re here to support you. If you can’t top up straight away or you can’t afford to, there’s £5 emergency credit on each meter to help. You can activate it using either: * **Your In-Home Display** – just press **E Credit**, and your balance will count down to £0 from £5, giving you enough time to top up before it runs out * **Your meter** – here's a [handy guide](https://www.boostpower.co.uk/help/topics/payg/smart-meters/how-do-i-get-my-emergency-credit-on-my-smart-meter.html) to walk you through how to do it **If you need more emergency credit, we can offer this.** [Start a chat with us](/exclude/webchat-redirect) and we can support you. Don't forget, if you run out of credit on weekdays between 4pm and 10am, or anytime on weekends and bank holidays – you won't lose power. - title: What will happen to Emergency Boost? description: This won't be available in the new Boost app. You can activate £5 emergency credit straight from each of your meters and we can offer more over chat. We’re here to support you. --- ## If you've got a question we've missed... [Start a chat with us](/exclude/webchat-redirect)(Monday to Friday 8am-6pm, and Saturday 9am-1pm) – we’ll be able to help.