--- templateKey: faq-style noFollow: false noIndex: false metadataTitle: Boost Spark | Boost Power metadataDescription: Any questions about moving from Spark to Boost? slug: boost-spark title: Boost Spark body: >- We're delighted to be welcoming Spark customers on a Pay As You Go supply to Boost in the coming months. We'll make your move as smooth as possible, so you won't need to do anything. And we'll keep you updated every step of the way. We’ve got the key questions covered below and you can get in touch with us if you need anything else. We're here to help. accordionTopic: - accordionItem: - description: >- We're part of the OVO family - a group including OVO Energy and SSE Energy Services - proud to serve millions of customers. And we share the same mission: to bring clean, affordable energy to all customers. With Boost, you’ll enjoy the benefits of a dedicated Pay As You Go service, with energy products designed to make your life easier. It’s energy the way it should be. Rest assured the move won't interrupt your supply, won’t affect the prices you pay, and won’t affect your meter(s). title: Who are Boost? - description: >- No, you don't need to do anything. When the time comes for your account to move, we'll be in touch. And we'll stay in touch every step of the way. Your supply and prices won't be affected by your move. And you'll still enjoy the great service you're used to. title: Do I need to do anything? - title: When will my account transfer to Boost? description: >- In order to make this as smooth as possible, we'll be moving accounts over the course of a few months. We’ll send you a welcome pack with all the information you need, including your start date. You don't need to do anything now, we will write to you when your move is complete. - accordionItem: - title: Will my account number stay the same? description: >- You'll receive a new Boost account number in your welcome pack. - title: Can I still top up at the shops? description: >- Yes, you can top up anywhere you see a PayPoint sign as usual. If you have a smart meter you can keep using your Spark payment card in exactly the same way. Even after we’ve completed your move. So you don’t need to worry about changing it. If you’ve got a traditional Pay As You Go meter, you’ll be sent a new key or card, and a welcome pack with more information. - title: When will I switch to the Boost Top-up app? description: >- We’ll let you know when we’ve switched you from the Spark app to the Boost Top-up app. It's a really simple change - download the Boost Top-up app from the [Apple App Store](https://apps.apple.com/gb/app/boost-top-up/id1167474464), or [Google Play](https://play.google.com/store/apps/details?id=com.paypoint.smartpay.economyenergy&hl=en_US&gl=US). Then log in with the same email and password you used for the Spark app. - title: What if I top up my meter before I move over to Boost? description: >- You can keep topping up as you normally do. If your account is in credit, or debit, the amount will be transferred when you move. - title: Who do I call if I have an emergency? description: >- For more information on what to do if you have an energy emergency, visit [boostpower.co.uk/terms/what-to-do-in-an-emergency](https://boostpower.co.uk/terms/what-to-do-in-an-emergency) - title: Who should I contact if I’ve got a question about my move? description: >- When your Boost account is live with us, just call 0345 371 0022, or visit [boostpower.co.uk/help](https://boostpower.co.uk/help) for the best ways to get in touch with us. Opening times: 9am to 5pm Monday to Friday. - title: Can I switch to another supplier? description: >- We’d love for you to stay as a customer, so we can supply you with all your energy needs. But if you’d prefer to switch to a different supplier, you can do this before we move you over to Boost, or after your move is finished. - title: What if I’m already switching to another supplier? description: >- If you’re already switching from Spark, you won’t be moved over to us. Your transfer to your preferred supplier will carry on as usual. title: Accounts and Services - accordionItem: - title: Who will supply my energy? description: >- If you have an electricity supply with Spark, this will still be supplied by OVO Electricity Limited once you move over to Boost. And, if you’ve got a gas supply with us, OVO Gas Ltd will continue to supply it. - title: Will there be changes to my tariff Terms and Conditions when I move to Boost? description: >- You’ll be moving to us on a like-for-like tariff. So the price you pay for your energy won’t change. We’ll send your new tariff Terms and Conditions along with your welcome pack. You can also be find them at [boostpower.co.uk/terms](https://boostpower.co.uk/terms) - title: How can I be certain my data will be kept safe during the move? description: >- A comprehensive risk assessment of the data transfer process has been carried out and signed off by the Data Protection Officer at Boost. Both Spark and Boost are aligned to ISO27001, meaning that the security of your customer data is taken very seriously. See more about ISO [here](https://www.bsigroup.com/en-GB/iso-27001-information-security/). title: Legal & Data - accordionItem: - title: If I want to switch to another supplier, will exit fees apply? description: >- No. If you switch to another provider before or after you move to Boost, you won’t be charged any exit fees. - title: What will happen to my variable tariff? description: >- You’ll be moving over on a like-for-like tariff. So the price you pay for your energy won’t change. We’ll send you details of your new tariff with your welcome pack. - title: Will I still be protected by the Default Tariff Cap or Prepayment Cap? description: >- Yes. You'll continue to be protected by any Ofgem price caps that apply. title: Tariffs - accordionItem: - title: Can I apply for the Warm Home Discount scheme with Boost? description: >- Yes. We’re happy to offer you the Warm Home Discount scheme. It opens in October 2021, and you can register at [boostpower.co.uk](https://boostpower.co.uk) - title: I’ve already registered with Spark. Do I need to register for the scheme again with Boost? description: >- No, you don’t. We’ll be in touch with the next steps in applying for the Warm Discount scheme. title: Warm Home Discount scheme - accordionItem: - title: Will how I’m dealt with as a vulnerable customer change? description: >- At Boost, we take good care of all our vulnerable customers. If you’re listed on the Priority Services Register at Spark as a vulnerable customer, you will continue to be when you move over to us. You can find out more about this [here](https://www.boostpower.co.uk/help/topics/support/what-is-the-priority-services-register.html). - title: What if I have an open complaint with Spark? description: >- If your complaint wasn’t resolved by Spark before you joined us, one of our complaints experts will make sure it’s taken care of as soon as possible. - title: What if I’ve got an ongoing meter-reading dispute between Spark and my previous supplier? description: >- If Spark hasn’t resolved your issue, we’ll look into the dispute and do our best to resolve it for you. - title: What if I’ve set up a repayment plan with Spark? description: >- Any debt and repayment conditions you had as a Spark customer will stay the same with us. title: More about moving to Boost - accordionItem: - title: Will my smart meter continue to function as normal when I move to Boost? description: >- Yes. The great news is your smart meter will continue to work as normal once you move over to us. title: Smart meters ---