{
  "id": "churn-prevention",
  "name": "churn-prevention",
  "description": "Reduce voluntary and involuntary churn through cancel flow design, save offers, exit surveys, and dunning sequences. Use when designing or optimizing a cancel flow, building save offers, setting up dunning emails, or reducing failed-payment churn. Trigger keywords: cancel flow, churn reduction, save offers, dunning, exit survey, payment recovery, win-back, involuntary churn, failed payments, cancel page. NOT for customer health scoring or expansion revenue — use customer-success-manager for that.",
  "version": "1.0.0",
  "author": "alirezarezvani",
  "tags": [
    "marketing"
  ],
  "entryPoint": "tool_chain",
  "category": "marketing",
  "toolChain": [],
  "inputs": [],
  "outputs": [
    {
      "name": "result",
      "type": "string",
      "description": "Skill output"
    }
  ],
  "createdAt": "2026-04-27T00:40:32.546740Z",
  "updatedAt": "2026-04-27T00:40:32.546740Z"
}