# ITIL Expert - ITIL 4 & ITIL 5 (2026)

A specialized AI skill for IT professionals, Service Managers, and Product Owners to navigate the complexities of modern ITIL frameworks.

## 🚀 Overview

The **ITIL Expert** skill provides a deep-dive advisory experience for implementing **ITIL 4** and the latest **ITIL 5** standards. It bridges the gap between traditional service management and the new **Digital Product & Service Management (DPSM)** paradigm, with a heavy focus on AI Governance and Sustainability.

## 🛠 Features

- **Strategic Guidance:** Transition your organization from Service Value Systems (ITIL 4) to Digital Product Lifecycles (ITIL 5).
- **AI Governance:** Implement frameworks for "Ethical AI," "Predictive Problem Management," and "AI-Native Service Desks."
- **Sustainability (ESG):** Integrate carbon-neutral targets and circular economy practices into your IT operations.
- **Service Value Streams:** Expert templates and mapping for end-to-end value delivery.

## 📖 How to Use

Trigger the skill using phrases like:
- `itil 5 advice on ai governance`
- `design an itil 4 service value stream for our new app`
- `how to integrate esg into our service desk?`
- `itil expert help: digital product lifecycle design`

## 📂 Structure

- `SKILL.md`: Core expert instructions and logic.
- `references/`: Detailed guides on ITIL 5 evolution and paradigm shifts.
- `examples/`: Practical scenarios and design templates.

## 🎯 Target Audience

- IT Managers & Directors
- Service Level Managers
- Product Managers / Product Owners
- DevOps & Cloud Architects
- Compliance & Sustainability Officers

---
*Created as part of the Agentic Skills Ecosystem.*