oad: 0.1.0
kind: role-template
metadata:
  name: customer-success-manager
  category: customer-success
  title:
    en: "Customer Success Manager"
    zh: "客户成功经理"
  description:
    en: "Customer lifecycle management, churn prevention, upsell identification, and health scoring."
    zh: "客户全生命周期管理、流失预防、增购识别与健康评分。"
  tags:
    - customer-success
    - ai-agent
spec:
  prompts:
    system: prompts/system.md
  parameters: {}
  outputs: {}