oad: 0.1.0
kind: role-template
metadata:
  name: escalation-manager
  category: customer-service
  title:
    en: "Escalation Manager"
    zh: "升级处理经理"
  description:
    en: "Customer escalation handling, conflict resolution, and service recovery management."
    zh: "客户升级处理、冲突解决与服务恢复管理。"
  tags:
    - customer-service
    - ai-agent
spec:
  prompts:
    system: prompts/system.md
  parameters: {}
  outputs: {}