{
  "generateSummary": "生成 AI 摘要",
  "generating": "正在分析对话...",
  "nextBestAction": "下一步最佳操作",
  "lastActivities": "最近活动",
  "lastPayment": "最近付款",
  "lastAttachment": "最近附件",
  "noActivities": "没有最近的活动",
  "settings": "设置",
  "omnichannelJourney": "全渠道旅程",
  "preferredChannel": "首选渠道",
  "aiSummary": "AI 摘要",
  "actionTypes": {
    "reply": "回复",
    "follow_up": "跟进",
    "escalate": "升级",
    "close": "关闭",
    "payment": "付款",
    "info_request": "请求信息"
  },
  "deleteConfirmation": "您确定要删除此对话吗？此操作无法撤销。",
  "unknown": "未知",
  "noActiveCase": "无活动案件",
  "notAvailable": "无",
  "aiAgent": "AI 代理",
  "noText": "(无文字)",
  "aiSummaryError": "无法自动生成摘要。请手动检查对话。",
  "fallbackAction": "检查对话并回复客户",
  "fallbackReason": "AI 摘要生成失败",
  "justNow": "刚刚",
  "hoursAgo": "{hours} 小时前",
  "aiErrorTitle": "AI 错误",
  "aiErrorMessage": "目前无法分析对话。",
  "retryButton": "重试",
  "reasonPrefix": "原因：",
  "openPaymentLink": "打开付款链接",
  "caseContext": "活跃案例",
  "caseAgent": "客服",
  "caseLastChannel": "最后渠道",
  "caseLastActivity": "最后活动",
  "handoffHistory": "历史转接",
  "handoffSystem": "系统",
  "handoffReasonFallback": "未记录原因",
  "lastForm": "最后表单",
  "copyPaymentLink": "复制链接",
  "copiedPaymentLink": "已复制",
  "paymentBreakdown": "状态明细",
  "pendingItems": "待处理事项",
  "caseStatuses": {
    "open": "打开",
    "pending": "待处理",
    "resolved": "已解决",
    "closed": "已关闭"
  },
  "formStatuses": {
    "abandoned": "已放弃",
    "completed": "已完成",
    "inProgress": "进行中"
  },
  "pendingPriorities": {
    "high": "高",
    "medium": "中",
    "low": "低"
  },
  "pendingItemTypes": {
    "unanswered_question": "问题",
    "payment": "付款",
    "follow_up": "跟进",
    "handoff": "转接",
    "form": "表单",
    "other": "其他"
  },
  "opportunitySummary": {
    "openConversation": "打开对话",
    "selectConversation": "选择",
    "relatedConversations": "相关对话",
    "payments": "付款",
    "latestPayment": "最新付款",
    "noRelatedConversations": "此案例未关联任何对话。",
    "messageCount": "消息"
  }
}