{
  "HANDOFF": {
    "LOADING": {
      "GENERIC": "正在将您的对话转接给最合适的专家...",
      "SALES": "正在结合您的请求背景转接给销售团队...",
      "SUPPORT": "正在结合具体案例细节转接给技术支持团队...",
      "ONBOARDING": "正在携带所需信息转接给新手引导（Onboarding）团队...",
      "BILLING": "正在携带服务数据转接给财务及账单团队..."
    },
    "MICRO_STEPS": {
      "READING_HISTORY": "正在查看对话历史记录...",
      "ALIGNING_CONTEXT": "正在为下一位专家整理对话背景...",
      "PREPARING_TOOLS": "正在准备服务所需的资源...",
      "ALMOST_READY": "即将准备就绪。下一位专家正在接收详细信息..."
    },
    "FEEDBACK": {
      "WELCOME_BACK": "您已返回主服务协调员处。",
      "HANDOVER_SUCCESS": "已成功转接至 {agentName}。"
    },
    "ERRORS": {
      "TIMEOUT": "专家响应时间超出预期。我将在此继续为您提供协助。",
      "LIMIT_REACHED": "目前所有专家均处于忙碌状态。我将在此继续处理您的请求。",
      "CIRCULAR": "为避免重复或无谓的转接，我已将您保留在当前对话中。"
    }
  }
}