{
  "datastoreName": "RAG Kennisbank - {{agentName}}",
  "tags": {
    "fundamentals": "basisprincipes",
    "business": "bedrijf",
    "market": "markt",
    "scope": "bereik",
    "use-cases": "gebruikscenario",
    "glossary": "woordenlijst",
    "terms": "termen",
    "audience": "publiek",
    "personas": "personas",
    "segments": "segmenten",
    "pains": "pijnpunten",
    "objections": "bezwaren",
    "objectives": "doelstellingen",
    "results": "resultaten",
    "offer": "aanbod",
    "products": "producten",
    "plans": "plannen",
    "services": "diensten",
    "limits": "limieten",
    "redirects": "omleidingen",
    "journey": "reis",
    "routing": "routering",
    "screening": "screening",
    "data-collection": "gegevensverzameling",
    "checklist": "checklist",
    "playbooks": "draaiboeken",
    "steps": "stappen",
    "operations": "operaties",
    "processes": "processen",
    "roles": "rollen",
    "sla": "sla",
    "policies": "beleid",
    "escalation": "escalatie",
    "complex-cases": "complexe-gevallen",
    "communication": "communicatie",
    "tone": "toon",
    "guidelines": "richtlijnen",
    "scripts": "scripts",
    "templates": "sjablonen",
    "proposals": "voorstellen",
    "closing": "afsluiting",
    "data": "gegevens",
    "pricing": "prijzen",
    "conditions": "voorwaarden",
    "discounts": "kortingen",
    "faq": "veelgestelde-vragen",
    "technical": "technisch",
    "relationship": "relatie",
    "onboarding": "onboarding",
    "new-clients": "nieuwe-klanten",
    "upsell": "upsell",
    "cross-sell": "cross-sell",
    "follow-up": "opvolging",
    "recovery": "herstel",
    "integrations": "integraties",
    "systems": "systemen",
    "tools": "tools",
    "functions": "functies",
    "actions": "acties",
    "lookups": "zoekopdrachten",
    "instruction": "instructie",
    "behavior": "gedrag",
    "rules": "regels",
    "privacy": "privacy",
    "data-usage": "gegevensgebruik",
    "fallback": "terugval",
    "best-practices": "beste-praktijken"
  },
  "category00": {
    "name": "Basisprincipes en Bereik",
    "folderName": "00-basisprincipes-en-bereik",
    "aboutBusiness": {
      "title": "Over Bedrijf en Markt",
      "filename": "over-bedrijf-en-markt.md"
    },
    "agentScope": {
      "title": "Agent Bereik en Gebruiksscenario s",
      "filename": "agent-bereik-en-gebruiksscenario-s.md"
    },
    "glossary": {
      "title": "Woordenlijst van Termen",
      "filename": "woordenlijst-van-termen.md"
    }
  },
  "category10": {
    "name": "Doelgroep en Problemen",
    "folderName": "10-doelgroep-en-problemen",
    "personas": {
      "title": "Persona s en Klantsegmenten",
      "filename": "persona-s-en-klantsegmenten.md"
    },
    "painsObjections": {
      "title": "Belangrijkste Pijnpunten en Bezwaren",
      "filename": "belangrijkste-pijnpunten-en-bezwaren.md"
    },
    "objectivesResults": {
      "title": "Doelstellingen en Gewenste Resultaten",
      "filename": "doelstellingen-en-gewenste-resultaten.md"
    }
  },
  "category20": {
    "name": "Producten en Diensten",
    "folderName": "20-producten-en-diensten",
    "productsMap": {
      "title": "Productkaart en Plannen",
      "filename": "productkaart-en-plannen.md"
    },
    "servicesUseCases": {
      "title": "Kerndiensten en Gebruiksscenario s",
      "filename": "kerndiensten-en-gebruiksscenario-s.md"
    },
    "limitations": {
      "title": "Beperkingen en Omleidingen",
      "filename": "beperkingen-en-omleidingen.md"
    }
  },
  "category30": {
    "name": "Dienstverlening en Reis",
    "folderName": "30-dienstverlening-en-reis",
    "routing": {
      "title": "Initiële Screening en Routering",
      "filename": "initiele-screening-en-routering.md"
    },
    "dataCollection": {
      "title": "Checklists voor Gegevensverzameling",
      "filename": "checklists-voor-gegevensverzameling.md"
    },
    "playbooks": {
      "title": "Reis Draaiboeken",
      "filename": "reis-draaiboeken.md"
    }
  },
  "category40": {
    "name": "Interne Operaties en Processen",
    "folderName": "40-interne-operaties-en-processen",
    "internalProcesses": {
      "title": "Interne Processen en Rollen",
      "filename": "interne-processen-en-rollen.md"
    },
    "slaPolicies": {
      "title": "SLA en Servicebeleid",
      "filename": "sla-en-servicebeleid.md"
    },
    "escalation": {
      "title": "Escalatieprocedures",
      "filename": "escalatieprocedures.md"
    }
  },
  "category50": {
    "name": "Communicatie en Berichten",
    "folderName": "50-communicatie-en-berichten",
    "voiceTone": {
      "title": "Toon van de Stem",
      "filename": "toon-van-de-stem.md"
    },
    "scripts": {
      "title": "Basis Scripts",
      "filename": "basis-scripts.md"
    },
    "proposals": {
      "title": "Voorstel en Afsluiting Sjablonen",
      "filename": "voorstel-en-afsluiting-sjablonen.md"
    }
  },
  "category60": {
    "name": "Gegevens, Prijzen en Beleid",
    "folderName": "60-gegevens-prijzen-en-beleid",
    "pricing": {
      "title": "Prijstabel en Voorwaarden",
      "filename": "prijstabel-en-voorwaarden.md"
    },
    "policies": {
      "title": "Commercieel Beleid",
      "filename": "commercieel-beleid.md"
    },
    "technicalFaq": {
      "title": "Technische Veelgestelde Vragen",
      "filename": "technische-veelgestelde-vragen.md"
    }
  },
  "category70": {
    "name": "Relatie en Behoud",
    "folderName": "70-relatie-en-behoud",
    "clientOnboarding": {
      "title": "Onboarding van Nieuwe Klanten",
      "filename": "onboarding-van-nieuwe-klanten.md"
    },
    "upsell": {
      "title": "Cross-sell en Upsell Mogelijkheden",
      "filename": "cross-sell-en-upsell-mogelijkheden.md"
    },
    "followUp": {
      "title": "Follow-up na Verkoop",
      "filename": "follow-up-na-verkoop.md"
    }
  },
  "category80": {
    "name": "Integraties en Systemen",
    "folderName": "80-integraties-en-systemen",
    "systems": {
      "title": "Systemen en API s",
      "filename": "systemen-en-api-s.md"
    },
    "functionsMap": {
      "title": "Agent Functie Kaart",
      "filename": "agent-functie-kaart.md"
    },
    "structuredData": {
      "title": "Gestructureerde Gegevens en Zoekopdrachten",
      "filename": "gestructureerde-gegevens-en-zoekopdrachten.md"
    }
  },
  "category90": {
    "name": "Agent Instructies en Governance",
    "folderName": "90-agent-instructies-en-governance",
    "generalBehavior": {
      "title": "Algemeen Gedrag en Regels",
      "filename": "algemeen-gedrag-en-regels.md"
    },
    "privacy": {
      "title": "Privacybeleid en Gegevensgebruik",
      "filename": "privacybeleid-en-gegevensgebruik.md"
    },
    "fallback": {
      "title": "Terugval en Beste Praktijken",
      "filename": "terugval-en-beste-praktijken.md"
    }
  }
}