{
  "ragDocuments": {
    "datastoreName": "RAG Kennisbank - {{agentName}}",
    "tags": {
      "fundamentals": "basisprincipes",
      "business": "bedrijf",
      "market": "markt",
      "scope": "bereik",
      "use-cases": "gebruikscenario",
      "glossary": "woordenlijst",
      "terms": "termen",
      "audience": "publiek",
      "personas": "personas",
      "segments": "segmenten",
      "pains": "pijnpunten",
      "objections": "bezwaren",
      "objectives": "doelstellingen",
      "results": "resultaten",
      "offer": "aanbod",
      "products": "producten",
      "plans": "plannen",
      "services": "diensten",
      "limits": "limieten",
      "redirects": "omleidingen",
      "journey": "reis",
      "routing": "routering",
      "screening": "screening",
      "data-collection": "gegevensverzameling",
      "checklist": "checklist",
      "playbooks": "draaiboeken",
      "steps": "stappen",
      "operations": "operaties",
      "processes": "processen",
      "roles": "rollen",
      "sla": "sla",
      "policies": "beleid",
      "escalation": "escalatie",
      "complex-cases": "complexe-gevallen",
      "communication": "communicatie",
      "tone": "toon",
      "guidelines": "richtlijnen",
      "scripts": "scripts",
      "templates": "sjablonen",
      "proposals": "voorstellen",
      "closing": "afsluiting",
      "data": "gegevens",
      "pricing": "prijzen",
      "conditions": "voorwaarden",
      "discounts": "kortingen",
      "faq": "veelgestelde-vragen",
      "technical": "technisch",
      "relationship": "relatie",
      "onboarding": "onboarding",
      "new-clients": "nieuwe-klanten",
      "upsell": "upsell",
      "cross-sell": "cross-sell",
      "follow-up": "opvolging",
      "recovery": "herstel",
      "integrations": "integraties",
      "systems": "systemen",
      "tools": "tools",
      "functions": "functies",
      "actions": "acties",
      "lookups": "zoekopdrachten",
      "instruction": "instructie",
      "behavior": "gedrag",
      "rules": "regels",
      "privacy": "privacy",
      "data-usage": "gegevensgebruik",
      "fallback": "terugval",
      "best-practices": "beste-praktijken"
    },
    "category00": {
      "name": "Basisprincipes en Bereik",
      "folderName": "00-basisprincipes-en-bereik",
      "aboutBusiness": {
        "title": "Over Bedrijf en Markt",
        "filename": "over-bedrijf-en-markt.md"
      },
      "agentScope": {
        "title": "Agent Bereik en Gebruiksscenario s",
        "filename": "agent-bereik-en-gebruiksscenario-s.md"
      },
      "glossary": {
        "title": "Woordenlijst van Termen",
        "filename": "woordenlijst-van-termen.md"
      }
    },
    "category10": {
      "name": "Doelgroep en Problemen",
      "folderName": "10-doelgroep-en-problemen",
      "personas": {
        "title": "Persona s en Klantsegmenten",
        "filename": "persona-s-en-klantsegmenten.md"
      },
      "painsObjections": {
        "title": "Belangrijkste Pijnpunten en Bezwaren",
        "filename": "belangrijkste-pijnpunten-en-bezwaren.md"
      },
      "objectivesResults": {
        "title": "Doelstellingen en Gewenste Resultaten",
        "filename": "doelstellingen-en-gewenste-resultaten.md"
      }
    },
    "category20": {
      "name": "Producten en Diensten",
      "folderName": "20-producten-en-diensten",
      "productsMap": {
        "title": "Productkaart en Plannen",
        "filename": "productkaart-en-plannen.md"
      },
      "servicesUseCases": {
        "title": "Kerndiensten en Gebruiksscenario s",
        "filename": "kerndiensten-en-gebruiksscenario-s.md"
      },
      "limitations": {
        "title": "Beperkingen en Omleidingen",
        "filename": "beperkingen-en-omleidingen.md"
      }
    },
    "category30": {
      "name": "Dienstverlening en Reis",
      "folderName": "30-dienstverlening-en-reis",
      "routing": {
        "title": "Initiële Screening en Routering",
        "filename": "initiele-screening-en-routering.md"
      },
      "dataCollection": {
        "title": "Checklists voor Gegevensverzameling",
        "filename": "checklists-voor-gegevensverzameling.md"
      },
      "playbooks": {
        "title": "Reis Draaiboeken",
        "filename": "reis-draaiboeken.md"
      }
    },
    "category40": {
      "name": "Interne Operaties en Processen",
      "folderName": "40-interne-operaties-en-processen",
      "internalProcesses": {
        "title": "Interne Processen en Rollen",
        "filename": "interne-processen-en-rollen.md"
      },
      "slaPolicies": {
        "title": "SLA en Servicebeleid",
        "filename": "sla-en-servicebeleid.md"
      },
      "escalation": {
        "title": "Escalatieprocedures",
        "filename": "escalatieprocedures.md"
      }
    },
    "category50": {
      "name": "Communicatie en Berichten",
      "folderName": "50-communicatie-en-berichten",
      "voiceTone": {
        "title": "Toon van de Stem",
        "filename": "toon-van-de-stem.md"
      },
      "scripts": {
        "title": "Basis Scripts",
        "filename": "basis-scripts.md"
      },
      "proposals": {
        "title": "Voorstel en Afsluiting Sjablonen",
        "filename": "voorstel-en-afsluiting-sjablonen.md"
      }
    },
    "category60": {
      "name": "Gegevens, Prijzen en Beleid",
      "folderName": "60-gegevens-prijzen-en-beleid",
      "pricing": {
        "title": "Prijstabel en Voorwaarden",
        "filename": "prijstabel-en-voorwaarden.md"
      },
      "policies": {
        "title": "Commercieel Beleid",
        "filename": "commercieel-beleid.md"
      },
      "technicalFaq": {
        "title": "Technische Veelgestelde Vragen",
        "filename": "technische-veelgestelde-vragen.md"
      }
    },
    "category70": {
      "name": "Relatie en Behoud",
      "folderName": "70-relatie-en-behoud",
      "clientOnboarding": {
        "title": "Onboarding van Nieuwe Klanten",
        "filename": "onboarding-van-nieuwe-klanten.md"
      },
      "upsell": {
        "title": "Cross-sell en Upsell Mogelijkheden",
        "filename": "cross-sell-en-upsell-mogelijkheden.md"
      },
      "followUp": {
        "title": "Follow-up na Verkoop",
        "filename": "follow-up-na-verkoop.md"
      }
    },
    "category80": {
      "name": "Integraties en Systemen",
      "folderName": "80-integraties-en-systemen",
      "systems": {
        "title": "Systemen en API s",
        "filename": "systemen-en-api-s.md"
      },
      "functionsMap": {
        "title": "Agent Functie Kaart",
        "filename": "agent-functie-kaart.md"
      },
      "structuredData": {
        "title": "Gestructureerde Gegevens en Zoekopdrachten",
        "filename": "gestructureerde-gegevens-en-zoekopdrachten.md"
      }
    },
    "category90": {
      "name": "Agent Instructies en Governance",
      "folderName": "90-agent-instructies-en-governance",
      "generalBehavior": {
        "title": "Algemeen Gedrag en Regels",
        "filename": "algemeen-gedrag-en-regels.md"
      },
      "privacy": {
        "title": "Privacybeleid en Gegevensgebruik",
        "filename": "privacybeleid-en-gegevensgebruik.md"
      },
      "fallback": {
        "title": "Terugval en Beste Praktijken",
        "filename": "terugval-en-beste-praktijken.md"
      }
    }
  }
}