{
  "ReportsSystem": {
    "periods": {
      "daily": "Laporan Harian",
      "weekly": "Laporan Mingguan",
      "monthly": "Laporan Bulanan",
      "dateFormat": "MMMM dd",
      "dateFormatWithYear": "MMMM dd, yyyy",
      "monthYear": "MMMM yyyy",
      "period": "Tempoh",
      "from": "dari",
      "to": "kepada"
    },
    "metrics": {
      "conversations": {
        "title": "Percakapan",
        "total": "Jumlah",
        "new": "Baru",
        "active": "Aktif",
        "resolved": "Diselesaikan",
        "humanRequested": "Permintaan Perkhidmatan Manusia",
        "byChannel": "Mengikut Saluran",
        "byStatus": "Mengikut Status"
      },
      "messages": {
        "title": "Mesej",
        "total": "Jumlah",
        "received": "Diterima",
        "sent": "Dihantar",
        "byAI": "Oleh AI",
        "byHuman": "Oleh Manusia",
        "avgResponseTime": "Purata Masa Respons",
        "byChannel": "Mengikut Saluran"
      },
      "leads": {
        "title": "Prospek",
        "total": "Jumlah",
        "new": "Baru",
        "converted": "Dikonversi",
        "byAgent": "Mengikut Ejen"
      },
      "contacts": {
        "title": "Kontak",
        "total": "Jumlah",
        "new": "Baru",
        "returning": "Kembali",
        "byChannel": "Mengikut Saluran"
      },
      "actions": {
        "title": "Tindakan",
        "serviceHandling": "Pengendalian Perkhidmatan",
        "followUps": "Susulan",
        "formsSubmitted": "Borang Dihantar",
        "formsCompleted": "Borang Diselesaikan"
      },
      "performance": {
        "title": "Prestasi",
        "automationRate": "Kadar Automasi",
        "humanInterventionRate": "Kadar Campur Tangan Manusia",
        "avgMessagesPerConversation": "Mesej setiap Percakapan",
        "aiResolved": "Diselesaikan oleh AI",
        "peakHour": "Waktu Puncak",
        "slowestResponseTime": "Masa Respons Terlambat"
      },
      "quality": {
        "title": "Kualiti",
        "evaluations": "Penilaian",
        "good": "Baik",
        "bad": "Buruk",
        "satisfactionRate": "Kadar Kepuasan"
      },
      "comparison": {
        "vsYesterday": "vs. Semalam",
        "vsLastWeek": "vs. Minggu Lalu",
        "vsLastMonth": "vs. Bulan Lalu"
      }
    },
    "trends": {
      "title": "Trend",
      "up": "Meningkat",
      "down": "Menurun",
      "stable": "Stabil",
      "conversationTrend": "Trend Percakapan",
      "messageTrend": "Trend Mesej",
      "trendPercentage": "Peratusan Trend"
    },
    "efficiency": {
      "title": "Kecekapan & ROI",
      "totalAutomatedConversations": "Percakapan Automasi",
      "estimatedTimeSaved": "Masa Dijimatkan",
      "estimatedCostSaved": "Kos Dijimatkan",
      "aiAccuracyRate": "Kadar Ketepatan AI",
      "hours": "jam",
      "currency": "RM"
    },
    "insights": {
      "title": "Pandangan Utama",
      "mostActiveChannel": "Saluran Paling Aktif",
      "mostActiveDay": "Hari Paling Aktif",
      "mostActiveHour": "Jam Paling Aktif",
      "topFAQs": "FAQ Teratas",
      "topAgents": "Ejen Teratas"
    },
    "alerts": {
      "title": "Amaran",
      "coldLeads": "Prospek Dingin",
      "coldLeadsDescription": "Prospek tanpa respons selama 3 hari atau lebih",
      "stalledConversations": "Percakapan Tersekat",
      "stalledConversationsDescription": "Percakapan tanpa kemajuan selama 2 hari atau lebih",
      "datastoreIssues": "Isu Datastore",
      "none": "Tiada amaran"
    },
    "growth": {
      "title": "Pertumbuhan",
      "contactsGrowth": "Pertumbuhan Kontak",
      "conversationsGrowth": "Pertumbuhan Percakapan",
      "leadsGrowth": "Pertumbuhan Prospek",
      "monthOverMonth": "Bulan kepada Bulan"
    },
    "planHealth": {
      "title": "Kesihatan Pelan",
      "plan": "Pelan",
      "usage": "Penggunaan",
      "agentQueries": "Pertanyaan Agen",
      "datastoreQueries": "Pertanyaan Datastore",
      "tokens": "Token",
      "storage": "Penyimpanan",
      "used": "Digunakan",
      "limit": "Had",
      "percentage": "Peratusan",
      "warnings": "Amaran",
      "warningHigh": "Anda menggunakan {{percentage}}% had {{resource}}!",
      "allGood": "Semua dalam had!",
      "unlimited": "tiada had"
    },
    "churnRisk": {
      "title": "Risiko Churn",
      "inactiveContacts": "Kontak Tidak Aktif",
      "inactiveContactsDescription": "7+ hari tanpa interaksi",
      "ghostedLeads": "Prospek Diabaikan",
      "unresponsiveConversations": "Percakapan Tidak Responsif",
      "riskScore": "Skor Risiko",
      "recommendations": "Cadangan",
      "levels": {
        "high": "TINGGI - Tindakan segera diperlukan!",
        "medium": "SREDANG - Perhatian disyorkan",
        "low": "RENDAH - Situasi terkawal",
        "minimal": "MINIMAL - Semua baik!"
      },
      "actions": {
        "reactivationCampaign": "Lancarkan kempen pengaktifan semula",
        "leadNurturing": "Aktifkan saluran pemeliharaan prospek",
        "redistributeConversations": "Edar semula percakapan kepada pasukan"
      }
    },
    "strategicInsights": {
      "title": "Wawasan Strategik",
      "bestPerformingAgent": "Agen Prestasi Terbaik",
      "channelPerformance": "Prestasi Saluran",
      "datastoreHealth": "Kesihatan Datastore",
      "needsUpdate": "Perlu Dikemas kini"
    },
    "plans": {
      "level_0": "Percuma",
      "level_1": "Asas",
      "level_2": "Pro",
      "level_3": "Perniagaan",
      "level_4": "Enterprise"
    },
    "channels": {
      "whatsapp": "WhatsApp",
      "instagram": "Instagram",
      "telegram": "Telegram",
      "messenger": "Messenger",
      "website": "Website",
      "mail": "Email",
      "dashboard": "Dashboard",
      "api": "API",
      "baleys": "Baileys",
      "chat": "Chat",
      "crisp": "Crisp",
      "form": "Form",
      "make": "Make",
      "slack": "Slack",
      "tiktok": "TikTok",
      "tiktok_shop": "TikTok Shop",
      "zapier": "Zapier",
      "zappflux": "ZappFlux"
    },
    "weekdays": {
      "monday": "Isnin",
      "tuesday": "Selasa",
      "wednesday": "Rabu",
      "thursday": "Khamis",
      "friday": "Jumaat",
      "saturday": "Sabtu",
      "sunday": "Ahad"
    },
    "email": {
      "daily": {
        "title": "Denyut Operasi"
      },
      "weekly": {
        "title": "Audit Mingguan"
      },
      "monthly": {
        "title": "Perundingan Pertumbuhan"
      },
      "poweredBy": "Laporan dijana secara automatik oleh {{agentName}}"
    },
    "whatsapp": {
      "header": "🌟 *Hai! Ini {{agentName}}* 🚀",
      "subtitle": "Menghadirkan *{{period}}* hari ini!",
      "evolution": "Perkembangan",
      "none": "Tiada saluran aktif hari ini",
      "dailySummary": "📊 *RINGKASAN HARIAN*",
      "topChannels": "📍 *Saluran Teratas*",
      "aiResolved": "🤖 Pekerja AI menyelesaikan *{{count}}* perbualan secara bersendirian!",
      "humanIntervention": "👤 Manusia campur tangan dalam *{{count}}* kes",
      "avgMessages": "📈 *Purata:* {{average}} mesej/perbualan",
      "weeklyTitle": "🎯 *AUDIT KECEPATAN MINGGUAN* 🎯",
      "byAgent": "_oleh {{agentName}}_",
      "weeklyNumbers": "📊 *ANGKA MINGGUAN*",
      "topInsights": "🏆 *PANDANGAN UTAMA*",
      "alertsTitle": "⚠️ *{{title}} DAN PELUANG*",
      "qualityTitle": "🎓 *KUALITI PERKHIDMATAN PEKERJA AI*",
      "weeklyTip": "💡 *TIP MINGGU INI*",
      "autoGenerated": "_Laporan dijana secara automatik oleh ZappWay_ 🤖",
      "monthlyTitle": "📈 *PERUNDINGAN PERTUMBAHAN* 📈",
      "monthlySubtitle": "_Laporan Bulanan oleh {{agentName}}_",
      "businessGrowth": "🚀 *PERTUMBAHAN PERNIAGAAN {{title}}*",
      "strategicRecommendations": "💡 *CADANGAN STRATEGIK*",
      "executiveSummary": "🎯 *RINGKASAN EKSEKUTIF*",
      "consultancyFooter": "_Perundingan Automatik ZappWay_ 🤖✨",
      "growthExplosive": "🚀 *PERTUMBAHAN LEDAKAN!* Perniagaan sedang melonjak!",
      "growthGreat": "📈 *PERTUMBAHAN HEBAT!* Teruskan melabur!",
      "growthSolid": "✅ *Pertumbuhan kukuh!* Pada laluan yang betul!",
      "growthStable": "➡️ Pertumbuhan stabil. Cari pengoptimuman!",
      "growthNegative": "📉 *Perhatian!* Pertumbuhan negatif. Semak strategi!",
      "weekdays": {
        "monday": "Isnin",
        "tuesday": "Selasa",
        "wednesday": "Rabu",
        "thursday": "Khamis",
        "friday": "Jumaat",
        "saturday": "Sabtu",
        "sunday": "Ahad"
      },
      "totalMetric": "Jumlah {{metric}}",
      "newMetric": "{{label}} {{metric}}",
      "indicators": "Penunjuk",
      "automationPerfect": "🔥 *Automasi sempurna!* Pekerja AI anda mengetuai operasi!",
      "automationStrong": "⚡ *Bagus!* Pekerja AI anda menunjukkan prestasi yang kukuh!",
      "automationHelpful": "✅ *Kerja bagus!* Pekerja AI anda memberi impak yang nyata!",
      "automationImprove": "💡 *Petua:* Latih Pekerja AI anda dengan lebih lanjut untuk meningkatkan automasi.",
      "evolutionConversationsUp": "🔥 *Perbualan semakin meningkat!* Permintaan semakin meningkat!",
      "evolutionConversationsDown": "📉 Perbualan terputus. Masa untuk terlibat semula!",
      "evolutionMessagesUp": "💬 *Kelantangan mesej semakin meningkat!*",
      "evolutionLeadsUp": "🎯 *Petunjuk semakin pantas!* Hebat!",
      "evolutionStable": "➡️ Operasi yang stabil. Teruskan!",
      "noEvaluationsToday": "Tiada penilaian hari ini",
      "qualityExcellent": "🌟 *Kerja cemerlang!*",
      "qualityGood": "✅ *Prestasi yang bagus!*",
      "qualityImprove": "💡 *Petua:* Semak balasan negatif untuk meningkatkan kualiti.",
      "motivationGeneral1": "🚀 *Teruskan!* Langit adalah hadnya!",
      "motivationGeneral2": "⚡ *Kerja yang menakjubkan hari ini!* Satu lagi hari yang kuat!",
      "motivationGeneral3": "🔥 *Momentum tinggi!* Teruskan menolak!",
      "motivationGeneral4": "💪 *Kuasa penuh!* Mari teruskan bergerak!",
      "motivationGeneral5": "🌟 *Bersinar terang!* Kerja yang bagus!",
      "motivationPerfectDay": "🏆 *HARI YANG SEMPURNA!* Automasi tinggi dan pertumbuhan positif! 🎉",
      "motivationCustomerLove": "😍 *PELANGGAN SUKA!* Kepuasan melonjak! ⭐",
      "roiExceptional": "🎉 *Cemerlang!* Anda menjimatkan lebih daripada seminggu bekerja penuh!",
      "roiExcellent": "💪 *Cemerlang!* Anda menjimatkan hampir sebulan kerja setiap tahun!",
      "roiGood": "✅ *ROI Hebat!* AI sudah membayar balik pelaburan anda!",
      "roiStarter": "📊 AI berfungsi. Teruskan mengukuhkan asas pengetahuan!",
      "alertsColdLeadsAction": "Sediakan susulan",
      "alertsStalledAction": "Sambung semula kenalan",
      "alertsDatastoreIssues": "stor data memerlukan perhatian",
      "alertsAllGood": "Semuanya berjalan lancar! 🎉",
      "qualityInsightsPremium": "🏆 *PREMIUM AI!* Ketepatan dan kepuasan kedua-duanya sangat tinggi!",
      "qualityInsightsEfficient": "⚡ *AI Cekap!* Teruskan memperhalusi hasilnya!",
      "qualityInsightsImprove": "💡 *Petua:* Semak jawapan yang lemah dan segarkan pangkalan pengetahuan.",
      "weeklyTipColdLeads": "🎯 Sediakan automasi susulan untuk petunjuk tidak aktif selepas 3 hari tanpa balasan!",
      "weeklyTipAutomation": "🤖 Kadar automasi anda rendah. Semak gesaan dan tambahkan lebih banyak Soalan Lazim pada stor data!",
      "weeklyTipSatisfaction": "😊 Semak maklum balas negatif dan perbaiki balasan AI dengan kes sebenar!",
      "weeklyTipMonitor": "📈 Teruskan jejak metrik. Data membawa kepada keputusan yang lebih baik!",
      "churnExcellentRetention": "Pengekalan yang sangat baik! Teruskan!",
      "executiveSummaryStable": "Operasi stabil. Teruskan pemantauan!"
    },
    "omnichannel": {
      "activeCases": "Kes aktif",
      "crossChannelCases": "Kes merentas saluran",
      "multiChannelContacts": "Kenalan berbilang saluran",
      "channelSwitches": "Suis saluran",
      "currentChannel": "Saluran semasa",
      "previousChannel": "Saluran sebelumnya",
      "relatedConversations": "Perbualan berkaitan",
      "channelsUsed": "Saluran yang digunakan",
      "recentJourney": "Perjalanan baru-baru ini",
      "noJourneys": "Tiada perjalanan dalam tempoh ini"
    }
  }
}