{
  "datastoreName": "Pangkalan Pengetahuan RAG - {{agentName}}",
  "tags": {
    "fundamentals": "asas",
    "business": "perniagaan",
    "market": "pasaran",
    "scope": "skop",
    "use-cases": "kes-penggunaan",
    "glossary": "glosari",
    "terms": "istilah",
    "audience": "khalayak",
    "personas": "persona",
    "segments": "segmen",
    "pains": "masalah",
    "objections": "bantahan",
    "objectives": "objektif",
    "results": "keputusan",
    "offer": "tawaran",
    "products": "produk",
    "plans": "pelan",
    "services": "perkhidmatan",
    "limits": "had",
    "redirects": "pengalihan",
    "journey": "perjalanan",
    "routing": "penghalaan",
    "screening": "saringan",
    "data-collection": "pengumpulan-data",
    "checklist": "senarai-semak",
    "playbooks": "buku-panduan",
    "steps": "langkah",
    "operations": "operasi",
    "processes": "proses",
    "roles": "peranan",
    "sla": "sla",
    "policies": "polisi",
    "escalation": "eskalasi",
    "complex-cases": "kes-kompleks",
    "communication": "komunikasi",
    "tone": "nada",
    "guidelines": "garis-panduan",
    "scripts": "skrip",
    "templates": "templat",
    "proposals": "cadangan",
    "closing": "penutupan",
    "data": "data",
    "pricing": "harga",
    "conditions": "syarat",
    "discounts": "diskaun",
    "faq": "soalan-lazim",
    "technical": "teknikal",
    "relationship": "hubungan",
    "onboarding": "susi-galur",
    "new-clients": "klien-baharu",
    "upsell": "jualan-peningkatan",
    "cross-sell": "jualan-silang",
    "follow-up": "tindak-susul",
    "recovery": "pemulihan",
    "integrations": "integrasi",
    "systems": "sistem",
    "tools": "alat",
    "functions": "fungsi",
    "actions": "tindakan",
    "lookups": "carian",
    "instruction": "arahan",
    "behavior": "tingkah-laku",
    "rules": "peraturan",
    "privacy": "privasi",
    "data-usage": "penggunaan-data",
    "fallback": "sandaran",
    "best-practices": "amalan-terbaik"
  },
  "category00": {
    "name": "Asas dan Skop",
    "folderName": "00-asas-dan-skop",
    "aboutBusiness": {
      "title": "Mengenai Perniagaan dan Pasaran",
      "filename": "mengenai-perniagaan-dan-pasaran.md"
    },
    "agentScope": {
      "title": "Skop Ejen dan Kes Penggunaan",
      "filename": "skop-ejen-dan-kes-penggunaan.md"
    },
    "glossary": {
      "title": "Glosari Istilah",
      "filename": "glosari-istilah.md"
    }
  },
  "category10": {
    "name": "Khalayak Sasaran dan Masalah",
    "folderName": "10-khalayak-sasaran-dan-masalah",
    "personas": {
      "title": "Persona dan Segmen Pelanggan",
      "filename": "persona-dan-segmen-pelanggan.md"
    },
    "painsObjections": {
      "title": "Masalah Utama dan Bantahan",
      "filename": "masalah-utama-dan-bantahan.md"
    },
    "objectivesResults": {
      "title": "Objektif dan Keputusan yang Diingini",
      "filename": "objektif-dan-keputusan-yang-diingini.md"
    }
  },
  "category20": {
    "name": "Produk dan Perkhidmatan",
    "folderName": "20-produk-dan-perkhidmatan",
    "productsMap": {
      "title": "Peta Produk dan Pelan",
      "filename": "peta-produk-dan-pelan.md"
    },
    "servicesUseCases": {
      "title": "Perkhidmatan Utama dan Kes Penggunaan",
      "filename": "perkhidmatan-utama-dan-kes-penggunaan.md"
    },
    "limitations": {
      "title": "Had dan Pengalihan",
      "filename": "had-dan-pengalihan.md"
    }
  },
  "category30": {
    "name": "Aliran Perkhidmatan dan Perjalanan",
    "folderName": "30-aliran-perkhidmatan-dan-perjalanan",
    "routing": {
      "title": "Saringan Awal dan Penghalaan",
      "filename": "saringan-awal-dan-penghalaan.md"
    },
    "dataCollection": {
      "title": "Senarai Semak Pengumpulan Data",
      "filename": "senarai-semak-pengumpulan-data.md"
    },
    "playbooks": {
      "title": "Buku Panduan Perjalanan",
      "filename": "buku-panduan-perjalanan.md"
    }
  },
  "category40": {
    "name": "Operasi Dalaman dan Proses",
    "folderName": "40-operasi-dalaman-dan-proses",
    "internalProcesses": {
      "title": "Proses Dalaman dan Peranan",
      "filename": "proses-dalaman-dan-peranan.md"
    },
    "slaPolicies": {
      "title": "SLA dan Polisi Perkhidmatan",
      "filename": "sla-dan-polisi-perkhidmatan.md"
    },
    "escalation": {
      "title": "Prosedur Eskalasi",
      "filename": "prosedur-eskalasi.md"
    }
  },
  "category50": {
    "name": "Komunikasi dan Mesej",
    "folderName": "50-komunikasi-dan-mesej",
    "voiceTone": {
      "title": "Nada Suara",
      "filename": "nada-suara.md"
    },
    "scripts": {
      "title": "Skrip Asas",
      "filename": "skrip-asas.md"
    },
    "proposals": {
      "title": "Templat Cadangan dan Penutupan",
      "filename": "templat-cadangan-dan-penutupan.md"
    }
  },
  "category60": {
    "name": "Data, Harga dan Polisi",
    "folderName": "60-data-harga-dan-polisi",
    "pricing": {
      "title": "Jadual Harga dan Syarat",
      "filename": "jadual-harga-dan-syarat.md"
    },
    "policies": {
      "title": "Polisi Komersial",
      "filename": "polisi-komersial.md"
    },
    "technicalFaq": {
      "title": "Soalan Lazim Teknikal",
      "filename": "soalan-lazim-teknikal.md"
    }
  },
  "category70": {
    "name": "Hubungan dan Pengekalan",
    "folderName": "70-hubungan-dan-pengekalan",
    "clientOnboarding": {
      "title": "Susi Galur Klien Baharu",
      "filename": "susi-galur-klien-baharu.md"
    },
    "upsell": {
      "title": "Peluang Jualan Silang dan Peningkatan",
      "filename": "peluang-jualan-silang-dan-peningkatan.md"
    },
    "followUp": {
      "title": "Tindak Susul Selepas Jualan",
      "filename": "tindak-susul-selepas-jualan.md"
    }
  },
  "category80": {
    "name": "Integrasi dan Sistem",
    "folderName": "80-integrasi-dan-sistem",
    "systems": {
      "title": "Sistem dan API",
      "filename": "sistem-dan-api.md"
    },
    "functionsMap": {
      "title": "Peta Fungsi Ejen",
      "filename": "peta-fungsi-ejen.md"
    },
    "structuredData": {
      "title": "Data Terstruktur dan Carian",
      "filename": "data-terstruktur-dan-carian.md"
    }
  },
  "category90": {
    "name": "Arahan Ejen dan Tadbir Urus",
    "folderName": "90-arahan-ejen-dan-tadbir-urus",
    "generalBehavior": {
      "title": "Tingkah Laku Umum dan Peraturan",
      "filename": "tingkah-laku-umum-dan-peraturan.md"
    },
    "privacy": {
      "title": "Polisi Privasi dan Penggunaan Data",
      "filename": "polisi-privasi-dan-penggunaan-data.md"
    },
    "fallback": {
      "title": "Sandaran dan Amalan Terbaik",
      "filename": "sandaran-dan-amalan-terbaik.md"
    }
  }
}