{
  "ragDocuments": {
    "datastoreName": "Pangkalan Pengetahuan RAG - {{agentName}}",
    "tags": {
      "fundamentals": "asas",
      "business": "perniagaan",
      "market": "pasaran",
      "scope": "skop",
      "use-cases": "kes-penggunaan",
      "glossary": "glosari",
      "terms": "istilah",
      "audience": "khalayak",
      "personas": "persona",
      "segments": "segmen",
      "pains": "masalah",
      "objections": "bantahan",
      "objectives": "objektif",
      "results": "keputusan",
      "offer": "tawaran",
      "products": "produk",
      "plans": "pelan",
      "services": "perkhidmatan",
      "limits": "had",
      "redirects": "pengalihan",
      "journey": "perjalanan",
      "routing": "penghalaan",
      "screening": "saringan",
      "data-collection": "pengumpulan-data",
      "checklist": "senarai-semak",
      "playbooks": "buku-panduan",
      "steps": "langkah",
      "operations": "operasi",
      "processes": "proses",
      "roles": "peranan",
      "sla": "sla",
      "policies": "polisi",
      "escalation": "eskalasi",
      "complex-cases": "kes-kompleks",
      "communication": "komunikasi",
      "tone": "nada",
      "guidelines": "garis-panduan",
      "scripts": "skrip",
      "templates": "templat",
      "proposals": "cadangan",
      "closing": "penutupan",
      "data": "data",
      "pricing": "harga",
      "conditions": "syarat",
      "discounts": "diskaun",
      "faq": "soalan-lazim",
      "technical": "teknikal",
      "relationship": "hubungan",
      "onboarding": "susi-galur",
      "new-clients": "klien-baharu",
      "upsell": "jualan-peningkatan",
      "cross-sell": "jualan-silang",
      "follow-up": "tindak-susul",
      "recovery": "pemulihan",
      "integrations": "integrasi",
      "systems": "sistem",
      "tools": "alat",
      "functions": "fungsi",
      "actions": "tindakan",
      "lookups": "carian",
      "instruction": "arahan",
      "behavior": "tingkah-laku",
      "rules": "peraturan",
      "privacy": "privasi",
      "data-usage": "penggunaan-data",
      "fallback": "sandaran",
      "best-practices": "amalan-terbaik"
    },
    "category00": {
      "name": "Asas dan Skop",
      "folderName": "00-asas-dan-skop",
      "aboutBusiness": {
        "title": "Mengenai Perniagaan dan Pasaran",
        "filename": "mengenai-perniagaan-dan-pasaran.md"
      },
      "agentScope": {
        "title": "Skop Ejen dan Kes Penggunaan",
        "filename": "skop-ejen-dan-kes-penggunaan.md"
      },
      "glossary": {
        "title": "Glosari Istilah",
        "filename": "glosari-istilah.md"
      }
    },
    "category10": {
      "name": "Khalayak Sasaran dan Masalah",
      "folderName": "10-khalayak-sasaran-dan-masalah",
      "personas": {
        "title": "Persona dan Segmen Pelanggan",
        "filename": "persona-dan-segmen-pelanggan.md"
      },
      "painsObjections": {
        "title": "Masalah Utama dan Bantahan",
        "filename": "masalah-utama-dan-bantahan.md"
      },
      "objectivesResults": {
        "title": "Objektif dan Keputusan yang Diingini",
        "filename": "objektif-dan-keputusan-yang-diingini.md"
      }
    },
    "category20": {
      "name": "Produk dan Perkhidmatan",
      "folderName": "20-produk-dan-perkhidmatan",
      "productsMap": {
        "title": "Peta Produk dan Pelan",
        "filename": "peta-produk-dan-pelan.md"
      },
      "servicesUseCases": {
        "title": "Perkhidmatan Utama dan Kes Penggunaan",
        "filename": "perkhidmatan-utama-dan-kes-penggunaan.md"
      },
      "limitations": {
        "title": "Had dan Pengalihan",
        "filename": "had-dan-pengalihan.md"
      }
    },
    "category30": {
      "name": "Aliran Perkhidmatan dan Perjalanan",
      "folderName": "30-aliran-perkhidmatan-dan-perjalanan",
      "routing": {
        "title": "Saringan Awal dan Penghalaan",
        "filename": "saringan-awal-dan-penghalaan.md"
      },
      "dataCollection": {
        "title": "Senarai Semak Pengumpulan Data",
        "filename": "senarai-semak-pengumpulan-data.md"
      },
      "playbooks": {
        "title": "Buku Panduan Perjalanan",
        "filename": "buku-panduan-perjalanan.md"
      }
    },
    "category40": {
      "name": "Operasi Dalaman dan Proses",
      "folderName": "40-operasi-dalaman-dan-proses",
      "internalProcesses": {
        "title": "Proses Dalaman dan Peranan",
        "filename": "proses-dalaman-dan-peranan.md"
      },
      "slaPolicies": {
        "title": "SLA dan Polisi Perkhidmatan",
        "filename": "sla-dan-polisi-perkhidmatan.md"
      },
      "escalation": {
        "title": "Prosedur Eskalasi",
        "filename": "prosedur-eskalasi.md"
      }
    },
    "category50": {
      "name": "Komunikasi dan Mesej",
      "folderName": "50-komunikasi-dan-mesej",
      "voiceTone": {
        "title": "Nada Suara",
        "filename": "nada-suara.md"
      },
      "scripts": {
        "title": "Skrip Asas",
        "filename": "skrip-asas.md"
      },
      "proposals": {
        "title": "Templat Cadangan dan Penutupan",
        "filename": "templat-cadangan-dan-penutupan.md"
      }
    },
    "category60": {
      "name": "Data, Harga dan Polisi",
      "folderName": "60-data-harga-dan-polisi",
      "pricing": {
        "title": "Jadual Harga dan Syarat",
        "filename": "jadual-harga-dan-syarat.md"
      },
      "policies": {
        "title": "Polisi Komersial",
        "filename": "polisi-komersial.md"
      },
      "technicalFaq": {
        "title": "Soalan Lazim Teknikal",
        "filename": "soalan-lazim-teknikal.md"
      }
    },
    "category70": {
      "name": "Hubungan dan Pengekalan",
      "folderName": "70-hubungan-dan-pengekalan",
      "clientOnboarding": {
        "title": "Susi Galur Klien Baharu",
        "filename": "susi-galur-klien-baharu.md"
      },
      "upsell": {
        "title": "Peluang Jualan Silang dan Peningkatan",
        "filename": "peluang-jualan-silang-dan-peningkatan.md"
      },
      "followUp": {
        "title": "Tindak Susul Selepas Jualan",
        "filename": "tindak-susul-selepas-jualan.md"
      }
    },
    "category80": {
      "name": "Integrasi dan Sistem",
      "folderName": "80-integrasi-dan-sistem",
      "systems": {
        "title": "Sistem dan API",
        "filename": "sistem-dan-api.md"
      },
      "functionsMap": {
        "title": "Peta Fungsi Ejen",
        "filename": "peta-fungsi-ejen.md"
      },
      "structuredData": {
        "title": "Data Terstruktur dan Carian",
        "filename": "data-terstruktur-dan-carian.md"
      }
    },
    "category90": {
      "name": "Arahan Ejen dan Tadbir Urus",
      "folderName": "90-arahan-ejen-dan-tadbir-urus",
      "generalBehavior": {
        "title": "Tingkah Laku Umum dan Peraturan",
        "filename": "tingkah-laku-umum-dan-peraturan.md"
      },
      "privacy": {
        "title": "Polisi Privasi dan Penggunaan Data",
        "filename": "polisi-privasi-dan-penggunaan-data.md"
      },
      "fallback": {
        "title": "Sandaran dan Amalan Terbaik",
        "filename": "sandaran-dan-amalan-terbaik.md"
      }
    }
  }
}