{
  "generateSummary": "Jana Ringkasan AI",
  "generating": "Menganalisis perbualan...",
  "nextBestAction": "Tindakan Terbaik Seterusnya",
  "lastActivities": "Aktiviti Terakhir",
  "lastPayment": "Pembayaran Terakhir",
  "lastAttachment": "Lampiran Terakhir",
  "noActivities": "Tiada aktiviti terkini",
  "settings": "Tetapan",
  "omnichannelJourney": "Perjalanan Omnisaluran",
  "preferredChannel": "Saluran Pilihan",
  "aiSummary": "Ringkasan AI",
  "actionTypes": {
    "reply": "Balas",
    "follow_up": "Tindakan susulan",
    "escalate": "Eskalasi",
    "close": "Tutup",
    "payment": "Pembayaran",
    "info_request": "Minta Maklumat"
  },
  "deleteConfirmation": "Adakah anda pasti mahu memadamkan perbualan ini? Tindakan ini tidak boleh dibuat asal.",
  "unknown": "Tidak Diketahui",
  "noActiveCase": "Tiada kes aktif",
  "notAvailable": "N/A",
  "aiAgent": "Ejen AI",
  "noText": "(tiada teks)",
  "aiSummaryError": "Ringkasan tidak dapat dijana secara automatik. Sila semak perbualan secara manual.",
  "fallbackAction": "Semak perbualan dan balas kepada pelanggan",
  "fallbackReason": "Penjanaan ringkasan AI gagal",
  "justNow": "Baru sahaja",
  "hoursAgo": "{hours} jam yang lalu",
  "aiErrorTitle": "Ralat AI",
  "aiErrorMessage": "Tidak dapat menganalisis perbualan pada masa ini.",
  "retryButton": "Cuba lagi",
  "reasonPrefix": "Sebab: ",
  "openPaymentLink": "Buka pautan pembayaran",
  "caseContext": "Kes aktif",
  "caseAgent": "Ejen",
  "caseLastChannel": "Saluran terakhir",
  "caseLastActivity": "Aktiviti terakhir",
  "handoffHistory": "Handoff terdahulu",
  "handoffSystem": "Sistem",
  "handoffReasonFallback": "Tiada sebab direkodkan",
  "lastForm": "Borang terakhir",
  "copyPaymentLink": "Salin pautan",
  "copiedPaymentLink": "Disalin",
  "paymentBreakdown": "Pecahan status",
  "pendingItems": "Item tertunda terbuka",
  "caseStatuses": {
    "open": "Terbuka",
    "pending": "Tertunda",
    "resolved": "Selesai",
    "closed": "Ditutup"
  },
  "formStatuses": {
    "abandoned": "Ditinggalkan",
    "completed": "Selesai",
    "inProgress": "Sedang berjalan"
  },
  "pendingPriorities": {
    "high": "Tinggi",
    "medium": "Sederhana",
    "low": "Rendah"
  },
  "pendingItemTypes": {
    "unanswered_question": "Soalan",
    "payment": "Pembayaran",
    "follow_up": "Susulan",
    "handoff": "Handoff",
    "form": "Borang",
    "other": "Lain-lain"
  },
  "opportunitySummary": {
    "openConversation": "Buka perbualan",
    "selectConversation": "Pilih",
    "relatedConversations": "Perbualan berkaitan",
    "payments": "Pembayaran",
    "latestPayment": "Pembayaran terkini",
    "noRelatedConversations": "Tiada perbualan yang dikaitkan dengan kes ini.",
    "messageCount": "Mesej"
  }
}