{
  "periods": {
    "daily": "Laporan Harian",
    "weekly": "Laporan Mingguan",
    "monthly": "Laporan Bulanan",
    "dateFormat": "MMMM dd",
    "dateFormatWithYear": "MMMM dd, yyyy",
    "monthYear": "MMMM yyyy",
    "period": "Tempoh",
    "from": "dari",
    "to": "kepada"
  },
  "metrics": {
    "conversations": {
      "title": "Percakapan",
      "total": "Jumlah",
      "new": "Baru",
      "active": "Aktif",
      "resolved": "Diselesaikan",
      "humanRequested": "Permintaan Perkhidmatan Manusia",
      "byChannel": "Mengikut Saluran",
      "byStatus": "Mengikut Status"
    },
    "messages": {
      "title": "Mesej",
      "total": "Jumlah",
      "received": "Diterima",
      "sent": "Dihantar",
      "byAI": "Oleh AI",
      "byHuman": "Oleh Manusia",
      "avgResponseTime": "Purata Masa Respons",
      "byChannel": "Mengikut Saluran"
    },
    "leads": {
      "title": "Prospek",
      "total": "Jumlah",
      "new": "Baru",
      "converted": "Dikonversi",
      "byAgent": "Mengikut Ejen"
    },
    "contacts": {
      "title": "Kontak",
      "total": "Jumlah",
      "new": "Baru",
      "returning": "Kembali",
      "byChannel": "Mengikut Saluran"
    },
    "actions": {
      "title": "Tindakan",
      "serviceHandling": "Pengendalian Perkhidmatan",
      "followUps": "Susulan",
      "formsSubmitted": "Borang Dihantar",
      "formsCompleted": "Borang Diselesaikan"
    },
    "performance": {
      "title": "Prestasi",
      "automationRate": "Kadar Automasi",
      "humanInterventionRate": "Kadar Campur Tangan Manusia",
      "avgMessagesPerConversation": "Mesej setiap Percakapan",
      "aiResolved": "Diselesaikan oleh AI",
      "peakHour": "Waktu Puncak",
      "slowestResponseTime": "Masa Respons Terlambat"
    },
    "quality": {
      "title": "Kualiti",
      "evaluations": "Penilaian",
      "good": "Baik",
      "bad": "Buruk",
      "satisfactionRate": "Kadar Kepuasan"
    },
    "comparison": {
      "vsYesterday": "vs. Semalam",
      "vsLastWeek": "vs. Minggu Lalu",
      "vsLastMonth": "vs. Bulan Lalu"
    }
  },
  "trends": {
    "title": "Trend",
    "up": "Meningkat",
    "down": "Menurun",
    "stable": "Stabil",
    "conversationTrend": "Trend Percakapan",
    "messageTrend": "Trend Mesej",
    "trendPercentage": "Peratusan Trend"
  },
  "efficiency": {
    "title": "Kecekapan & ROI",
    "totalAutomatedConversations": "Percakapan Automasi",
    "estimatedTimeSaved": "Masa Dijimatkan",
    "estimatedCostSaved": "Kos Dijimatkan",
    "aiAccuracyRate": "Kadar Ketepatan AI",
    "hours": "jam",
    "currency": "RM"
  },
  "insights": {
    "title": "Pandangan Utama",
    "mostActiveChannel": "Saluran Paling Aktif",
    "mostActiveDay": "Hari Paling Aktif",
    "mostActiveHour": "Jam Paling Aktif",
    "topFAQs": "FAQ Teratas",
    "topAgents": "Ejen Teratas"
  },
  "alerts": {
    "title": "Amaran",
    "coldLeads": "Prospek Dingin",
    "coldLeadsDescription": "Prospek tanpa respons selama 3 hari atau lebih",
    "stalledConversations": "Percakapan Tersekat",
    "stalledConversationsDescription": "Percakapan tanpa kemajuan selama 2 hari atau lebih",
    "datastoreIssues": "Isu Datastore",
    "none": "Tiada amaran"
  },
  "growth": {
    "title": "Pertumbuhan",
    "contactsGrowth": "Pertumbuhan Kontak",
    "conversationsGrowth": "Pertumbuhan Percakapan",
    "leadsGrowth": "Pertumbuhan Prospek",
    "monthOverMonth": "Bulan kepada Bulan"
  },
  "planHealth": {
    "title": "Kesihatan Pelan",
    "plan": "Pelan",
    "usage": "Penggunaan",
    "agentQueries": "Pertanyaan Agen",
    "datastoreQueries": "Pertanyaan Datastore",
    "tokens": "Token",
    "storage": "Penyimpanan",
    "used": "Digunakan",
    "limit": "Had",
    "percentage": "Peratusan",
    "warnings": "Amaran",
    "warningHigh": "Anda menggunakan {{percentage}}% had {{resource}}!",
    "allGood": "Semua dalam had!",
    "unlimited": "tiada had"
  },
  "churnRisk": {
    "title": "Risiko Churn",
    "inactiveContacts": "Kontak Tidak Aktif",
    "inactiveContactsDescription": "7+ hari tanpa interaksi",
    "ghostedLeads": "Prospek Diabaikan",
    "unresponsiveConversations": "Percakapan Tidak Responsif",
    "riskScore": "Skor Risiko",
    "recommendations": "Cadangan",
    "levels": {
      "high": "TINGGI - Tindakan segera diperlukan!",
      "medium": "SREDANG - Perhatian disyorkan",
      "low": "RENDAH - Situasi terkawal",
      "minimal": "MINIMAL - Semua baik!"
    },
    "actions": {
      "reactivationCampaign": "Lancarkan kempen pengaktifan semula",
      "leadNurturing": "Aktifkan saluran pemeliharaan prospek",
      "redistributeConversations": "Edar semula percakapan kepada pasukan"
    }
  },
  "strategicInsights": {
    "title": "Wawasan Strategik",
    "bestPerformingAgent": "Agen Prestasi Terbaik",
    "channelPerformance": "Prestasi Saluran",
    "datastoreHealth": "Kesihatan Datastore",
    "needsUpdate": "Perlu Dikemas kini"
  },
  "plans": {
    "level_0": "Percuma",
    "level_1": "Asas",
    "level_2": "Pro",
    "level_3": "Perniagaan",
    "level_4": "Enterprise"
  },
  "channels": {
    "whatsapp": "WhatsApp",
    "instagram": "Instagram",
    "telegram": "Telegram",
    "messenger": "Messenger",
    "website": "Website",
    "mail": "Email",
    "dashboard": "Dashboard",
    "api": "API",
    "baleys": "Baileys",
    "chat": "Chat",
    "crisp": "Crisp",
    "form": "Form",
    "make": "Make",
    "slack": "Slack",
    "tiktok": "TikTok",
    "tiktok_shop": "TikTok Shop",
    "zapier": "Zapier",
    "zappflux": "ZappFlux"
  },
  "weekdays": {
    "monday": "Isnin",
    "tuesday": "Selasa",
    "wednesday": "Rabu",
    "thursday": "Khamis",
    "friday": "Jumaat",
    "saturday": "Sabtu",
    "sunday": "Ahad"
  },
  "email": {
    "daily": {
      "title": "Denyut Operasi"
    },
    "weekly": {
      "title": "Audit Mingguan"
    },
    "monthly": {
      "title": "Perundingan Pertumbuhan"
    },
    "poweredBy": "Laporan dijana secara automatik oleh {{agentName}}"
  },
  "whatsapp": {
    "header": "🌟 *Hai! Ini {{agentName}}* 🚀",
    "subtitle": "Menghadirkan *{{period}}* hari ini!",
    "evolution": "Perkembangan",
    "none": "Tiada saluran aktif hari ini",
    "dailySummary": "📊 *RINGKASAN HARIAN*",
    "topChannels": "📍 *Saluran Teratas*",
    "aiResolved": "🤖 Pekerja AI menyelesaikan *{{count}}* perbualan secara bersendirian!",
    "humanIntervention": "👤 Manusia campur tangan dalam *{{count}}* kes",
    "avgMessages": "📈 *Purata:* {{average}} mesej/perbualan",
    "weeklyTitle": "🎯 *AUDIT KECEPATAN MINGGUAN* 🎯",
    "byAgent": "_oleh {{agentName}}_",
    "weeklyNumbers": "📊 *ANGKA MINGGUAN*",
    "topInsights": "🏆 *PANDANGAN UTAMA*",
    "alertsTitle": "⚠️ *{{title}} DAN PELUANG*",
    "qualityTitle": "🎓 *KUALITI PERKHIDMATAN PEKERJA AI*",
    "weeklyTip": "💡 *TIP MINGGU INI*",
    "autoGenerated": "_Laporan dijana secara automatik oleh ZappWay_ 🤖",
    "monthlyTitle": "📈 *PERUNDINGAN PERTUMBAHAN* 📈",
    "monthlySubtitle": "_Laporan Bulanan oleh {{agentName}}_",
    "businessGrowth": "🚀 *PERTUMBAHAN PERNIAGAAN {{title}}*",
    "strategicRecommendations": "💡 *CADANGAN STRATEGIK*",
    "executiveSummary": "🎯 *RINGKASAN EKSEKUTIF*",
    "consultancyFooter": "_Perundingan Automatik ZappWay_ 🤖✨",
    "growthExplosive": "🚀 *PERTUMBAHAN LEDAKAN!* Perniagaan sedang melonjak!",
    "growthGreat": "📈 *PERTUMBAHAN HEBAT!* Teruskan melabur!",
    "growthSolid": "✅ *Pertumbuhan kukuh!* Pada laluan yang betul!",
    "growthStable": "➡️ Pertumbuhan stabil. Cari pengoptimuman!",
    "growthNegative": "📉 *Perhatian!* Pertumbuhan negatif. Semak strategi!",
    "weekdays": {
      "monday": "Isnin",
      "tuesday": "Selasa",
      "wednesday": "Rabu",
      "thursday": "Khamis",
      "friday": "Jumaat",
      "saturday": "Sabtu",
      "sunday": "Ahad"
    },
    "totalMetric": "Jumlah {{metric}}",
    "newMetric": "{{label}} {{metric}}",
    "indicators": "Penunjuk",
    "automationPerfect": "🔥 *Automasi sempurna!* Pekerja AI anda mengetuai operasi!",
    "automationStrong": "⚡ *Bagus!* Pekerja AI anda menunjukkan prestasi yang kukuh!",
    "automationHelpful": "✅ *Kerja bagus!* Pekerja AI anda memberi impak yang nyata!",
    "automationImprove": "💡 *Petua:* Latih Pekerja AI anda dengan lebih lanjut untuk meningkatkan automasi.",
    "evolutionConversationsUp": "🔥 *Perbualan semakin meningkat!* Permintaan semakin meningkat!",
    "evolutionConversationsDown": "📉 Perbualan terputus. Masa untuk terlibat semula!",
    "evolutionMessagesUp": "💬 *Kelantangan mesej semakin meningkat!*",
    "evolutionLeadsUp": "🎯 *Petunjuk semakin pantas!* Hebat!",
    "evolutionStable": "➡️ Operasi yang stabil. Teruskan!",
    "noEvaluationsToday": "Tiada penilaian hari ini",
    "qualityExcellent": "🌟 *Kerja cemerlang!*",
    "qualityGood": "✅ *Prestasi yang bagus!*",
    "qualityImprove": "💡 *Petua:* Semak balasan negatif untuk meningkatkan kualiti.",
    "motivationGeneral1": "🚀 *Teruskan!* Langit adalah hadnya!",
    "motivationGeneral2": "⚡ *Kerja yang menakjubkan hari ini!* Satu lagi hari yang kuat!",
    "motivationGeneral3": "🔥 *Momentum tinggi!* Teruskan menolak!",
    "motivationGeneral4": "💪 *Kuasa penuh!* Mari teruskan bergerak!",
    "motivationGeneral5": "🌟 *Bersinar terang!* Kerja yang bagus!",
    "motivationPerfectDay": "🏆 *HARI YANG SEMPURNA!* Automasi tinggi dan pertumbuhan positif! 🎉",
    "motivationCustomerLove": "😍 *PELANGGAN SUKA!* Kepuasan melonjak! ⭐",
    "roiExceptional": "🎉 *Cemerlang!* Anda menjimatkan lebih daripada seminggu bekerja penuh!",
    "roiExcellent": "💪 *Cemerlang!* Anda menjimatkan hampir sebulan kerja setiap tahun!",
    "roiGood": "✅ *ROI Hebat!* AI sudah membayar balik pelaburan anda!",
    "roiStarter": "📊 AI berfungsi. Teruskan mengukuhkan asas pengetahuan!",
    "alertsColdLeadsAction": "Sediakan susulan",
    "alertsStalledAction": "Sambung semula kenalan",
    "alertsDatastoreIssues": "stor data memerlukan perhatian",
    "alertsAllGood": "Semuanya berjalan lancar! 🎉",
    "qualityInsightsPremium": "🏆 *PREMIUM AI!* Ketepatan dan kepuasan kedua-duanya sangat tinggi!",
    "qualityInsightsEfficient": "⚡ *AI Cekap!* Teruskan memperhalusi hasilnya!",
    "qualityInsightsImprove": "💡 *Petua:* Semak jawapan yang lemah dan segarkan pangkalan pengetahuan.",
    "weeklyTipColdLeads": "🎯 Sediakan automasi susulan untuk petunjuk tidak aktif selepas 3 hari tanpa balasan!",
    "weeklyTipAutomation": "🤖 Kadar automasi anda rendah. Semak gesaan dan tambahkan lebih banyak Soalan Lazim pada stor data!",
    "weeklyTipSatisfaction": "😊 Semak maklum balas negatif dan perbaiki balasan AI dengan kes sebenar!",
    "weeklyTipMonitor": "📈 Teruskan jejak metrik. Data membawa kepada keputusan yang lebih baik!",
    "churnExcellentRetention": "Pengekalan yang sangat baik! Teruskan!",
    "executiveSummaryStable": "Operasi stabil. Teruskan pemantauan!"
  },
  "omnichannel": {
    "activeCases": "Kes aktif",
    "crossChannelCases": "Kes merentas saluran",
    "multiChannelContacts": "Kenalan berbilang saluran",
    "channelSwitches": "Suis saluran",
    "currentChannel": "Saluran semasa",
    "previousChannel": "Saluran sebelumnya",
    "relatedConversations": "Perbualan berkaitan",
    "channelsUsed": "Saluran yang digunakan",
    "recentJourney": "Perjalanan baru-baru ini",
    "noJourneys": "Tiada perjalanan dalam tempoh ini"
  }
}