{
  "datastoreName": "Base de Connaissances RAG - {{agentName}}",
  "tags": {
    "fundamentals": "fondamentaux",
    "business": "affaires",
    "market": "marche",
    "scope": "portee",
    "use-cases": "cas-d-utilisation",
    "glossary": "glossaire",
    "terms": "termes",
    "audience": "audience",
    "personas": "personnages",
    "segments": "segments",
    "pains": "douleurs",
    "objections": "objections",
    "objectives": "objectifs",
    "results": "resultats",
    "offer": "offre",
    "products": "produits",
    "plans": "plans",
    "services": "services",
    "limits": "limites",
    "redirects": "redirections",
    "journey": "parcours",
    "routing": "routage",
    "screening": "filtrage",
    "data-collection": "collecte-de-donnees",
    "checklist": "liste-de-controle",
    "playbooks": "guides",
    "steps": "etapes",
    "operations": "operations",
    "processes": "processus",
    "roles": "roles",
    "sla": "sla",
    "policies": "politiques",
    "escalation": "escalade",
    "complex-cases": "cas-complexes",
    "communication": "information",
    "tone": "ton",
    "guidelines": "directrices",
    "scripts": "scripts",
    "templates": "modeles",
    "proposals": "propositions",
    "closing": "cloture",
    "data": "donnees",
    "pricing": "tarification",
    "conditions": "conditions",
    "discounts": "remises",
    "faq": "faq",
    "technical": "technique",
    "relationship": "relation",
    "onboarding": "integration",
    "new-clients": "nouveaux-clients",
    "upsell": "vente-additionnelle",
    "cross-sell": "vente-croisee",
    "follow-up": "suivi",
    "recovery": "recuperation",
    "integrations": "integrations",
    "systems": "systemes",
    "tools": "outils",
    "functions": "fonctions",
    "actions": "actions",
    "lookups": "recherches",
    "instruction": "instruction",
    "behavior": "comportement",
    "rules": "regles",
    "privacy": "confidentialite",
    "data-usage": "utilisation-des-donnees",
    "fallback": "repli",
    "best-practices": "bonnes-pratiques"
  },
  "category00": {
    "name": "Fondamentaux et Portée",
    "folderName": "00-fondamentaux-et-portee",
    "aboutBusiness": {
      "title": "À propos de l'Entreprise et du Marché",
      "filename": "a-propos-de-l-entreprise-et-du-marche.md"
    },
    "agentScope": {
      "title": "Portée de l'Agent et Cas d'Utilisation",
      "filename": "portee-de-l-agent-et-cas-d-utilisation.md"
    },
    "glossary": {
      "title": "Glossaire des Termes",
      "filename": "glossaire-des-termes.md"
    }
  },
  "category10": {
    "name": "Public Cible et Problèmes",
    "folderName": "10-public-cible-et-problemes",
    "personas": {
      "title": "Personas et Segments de Clients",
      "filename": "personas-et-segments-de-clients.md"
    },
    "painsObjections": {
      "title": "Principales Douleurs et Objections",
      "filename": "principales-douleurs-et-objections.md"
    },
    "objectivesResults": {
      "title": "Objectifs et Résultats Attendus",
      "filename": "objectifs-et-resultats-attendus.md"
    }
  },
  "category20": {
    "name": "Offre, Produits et Services",
    "folderName": "20-offre-produits-et-services",
    "productsMap": {
      "title": "Plan des Produits, Plans et Forfaits",
      "filename": "plan-des-produits-plans-et-forfaits.md"
    },
    "servicesUseCases": {
      "title": "Services Principaux et Cas d'Utilisation",
      "filename": "services-principaux-et-cas-d-utilisation.md"
    },
    "limitations": {
      "title": "Limites et Redirections",
      "filename": "limites-et-redirections.md"
    }
  },
  "category30": {
    "name": "Flux de Service et Parcours",
    "folderName": "30-flux-de-service-et-parcours",
    "routing": {
      "title": "Filtrage Initial et Routage",
      "filename": "filtrage-initial-et-routage.md"
    },
    "dataCollection": {
      "title": "Listes de Contrôle de Collecte de Données",
      "filename": "listes-de-controle-de-collecte-de-donnees.md"
    },
    "playbooks": {
      "title": "Guides par Étape du Parcours",
      "filename": "guides-par-etape-du-parcours.md"
    }
  },
  "category40": {
    "name": "Opérations Internes et Processus",
    "folderName": "40-operations-internes-et-processus",
    "internalProcesses": {
      "title": "Processus Internes et Rôles",
      "filename": "processus-internes-et-roles.md"
    },
    "slaPolicies": {
      "title": "SLA et Politiques de Service",
      "filename": "sla-et-politiques-de-service.md"
    },
    "escalation": {
      "title": "Procédures d'Escalade",
      "filename": "procedures-d-escalade.md"
    }
  },
  "category50": {
    "name": "Communication et Messages",
    "folderName": "50-communication-et-messages",
    "voiceTone": {
      "title": "Ton de Voix",
      "filename": "ton-de-voix.md"
    },
    "scripts": {
      "title": "Scripts de Base (Chat, WhatsApp, Email)",
      "filename": "scripts-de-base.md"
    },
    "proposals": {
      "title": "Modèles de Propositions et Conclusion",
      "filename": "modeles-de-propositions-et-conclusion.md"
    }
  },
  "category60": {
    "name": "Données, Tarifs et Politiques",
    "folderName": "60-donnees-tarifs-et-politiques",
    "pricing": {
      "title": "Tableau des Prix et Conditions Générales",
      "filename": "tableau-des-prix-et-conditions-generales.md"
    },
    "policies": {
      "title": "Politiques Commerciales et Remises",
      "filename": "politiques-commerciales-et-remises.md"
    },
    "technicalFaq": {
      "title": "FAQ Technique et Opérationnelle",
      "filename": "faq-technique-et-operationnelle.md"
    }
  },
  "category70": {
    "name": "Relation et Rétention",
    "folderName": "70-relation-et-retention",
    "clientOnboarding": {
      "title": "Intégration des Nouveaux Clients",
      "filename": "integration-des-nouveaux-clients.md"
    },
    "upsell": {
      "title": "Opportunités de Vente Croisée et Additionnelle",
      "filename": "opportunites-de-vente-croisee-et-additionnelle.md"
    },
    "followUp": {
      "title": "Suivi Après-Vente",
      "filename": "suivi-apres-vente.md"
    }
  },
  "category80": {
    "name": "Intégrations et Systèmes",
    "folderName": "80-integrations-et-systemes",
    "systems": {
      "title": "Systèmes et API",
      "filename": "systemes-et-api.md"
    },
    "functionsMap": {
      "title": "Carte des Fonctions de l'Agent",
      "filename": "carte-des-fonctions-de-l-agent.md"
    },
    "structuredData": {
      "title": "Données Structurées et Recherches",
      "filename": "donnees-structurees-et-recherches.md"
    }
  },
  "category90": {
    "name": "Instructions de l'Agent et Gouvernance",
    "folderName": "90-instructions-de-l-agent-et-gouvernance",
    "generalBehavior": {
      "title": "Comportement Général et Règles",
      "filename": "comportement-general-et-regles.md"
    },
    "privacy": {
      "title": "Politique de Confidentialité et Utilisation des Données",
      "filename": "politique-de-confidentialite-et-utilisation-des-donnees.md"
    },
    "fallback": {
      "title": "Repli et Bonnes Pratiques",
      "filename": "repli-et-bonnes-pratiques.md"
    }
  }
}