{
  "ragDocuments": {
    "datastoreName": "Base de Connaissances RAG - {{agentName}}",
    "tags": {
      "fundamentals": "fondamentaux",
      "business": "affaires",
      "market": "marche",
      "scope": "portee",
      "use-cases": "cas-d-utilisation",
      "glossary": "glossaire",
      "terms": "termes",
      "audience": "audience",
      "personas": "personnages",
      "segments": "segments",
      "pains": "douleurs",
      "objections": "objections",
      "objectives": "objectifs",
      "results": "resultats",
      "offer": "offre",
      "products": "produits",
      "plans": "plans",
      "services": "services",
      "limits": "limites",
      "redirects": "redirections",
      "journey": "parcours",
      "routing": "routage",
      "screening": "filtrage",
      "data-collection": "collecte-de-donnees",
      "checklist": "liste-de-controle",
      "playbooks": "guides",
      "steps": "etapes",
      "operations": "operations",
      "processes": "processus",
      "roles": "roles",
      "sla": "sla",
      "policies": "politiques",
      "escalation": "escalade",
      "complex-cases": "cas-complexes",
      "communication": "information",
      "tone": "ton",
      "guidelines": "directrices",
      "scripts": "scripts",
      "templates": "modeles",
      "proposals": "propositions",
      "closing": "cloture",
      "data": "donnees",
      "pricing": "tarification",
      "conditions": "conditions",
      "discounts": "remises",
      "faq": "faq",
      "technical": "technique",
      "relationship": "relation",
      "onboarding": "integration",
      "new-clients": "nouveaux-clients",
      "upsell": "vente-additionnelle",
      "cross-sell": "vente-croisee",
      "follow-up": "suivi",
      "recovery": "recuperation",
      "integrations": "integrations",
      "systems": "systemes",
      "tools": "outils",
      "functions": "fonctions",
      "actions": "actions",
      "lookups": "recherches",
      "instruction": "instruction",
      "behavior": "comportement",
      "rules": "regles",
      "privacy": "confidentialite",
      "data-usage": "utilisation-des-donnees",
      "fallback": "repli",
      "best-practices": "bonnes-pratiques"
    },
    "category00": {
      "name": "Fondamentaux et Portée",
      "folderName": "00-fondamentaux-et-portee",
      "aboutBusiness": {
        "title": "À propos de l'Entreprise et du Marché",
        "filename": "a-propos-de-l-entreprise-et-du-marche.md"
      },
      "agentScope": {
        "title": "Portée de l'Agent et Cas d'Utilisation",
        "filename": "portee-de-l-agent-et-cas-d-utilisation.md"
      },
      "glossary": {
        "title": "Glossaire des Termes",
        "filename": "glossaire-des-termes.md"
      }
    },
    "category10": {
      "name": "Public Cible et Problèmes",
      "folderName": "10-public-cible-et-problemes",
      "personas": {
        "title": "Personas et Segments de Clients",
        "filename": "personas-et-segments-de-clients.md"
      },
      "painsObjections": {
        "title": "Principales Douleurs et Objections",
        "filename": "principales-douleurs-et-objections.md"
      },
      "objectivesResults": {
        "title": "Objectifs et Résultats Attendus",
        "filename": "objectifs-et-resultats-attendus.md"
      }
    },
    "category20": {
      "name": "Offre, Produits et Services",
      "folderName": "20-offre-produits-et-services",
      "productsMap": {
        "title": "Plan des Produits, Plans et Forfaits",
        "filename": "plan-des-produits-plans-et-forfaits.md"
      },
      "servicesUseCases": {
        "title": "Services Principaux et Cas d'Utilisation",
        "filename": "services-principaux-et-cas-d-utilisation.md"
      },
      "limitations": {
        "title": "Limites et Redirections",
        "filename": "limites-et-redirections.md"
      }
    },
    "category30": {
      "name": "Flux de Service et Parcours",
      "folderName": "30-flux-de-service-et-parcours",
      "routing": {
        "title": "Filtrage Initial et Routage",
        "filename": "filtrage-initial-et-routage.md"
      },
      "dataCollection": {
        "title": "Listes de Contrôle de Collecte de Données",
        "filename": "listes-de-controle-de-collecte-de-donnees.md"
      },
      "playbooks": {
        "title": "Guides par Étape du Parcours",
        "filename": "guides-par-etape-du-parcours.md"
      }
    },
    "category40": {
      "name": "Opérations Internes et Processus",
      "folderName": "40-operations-internes-et-processus",
      "internalProcesses": {
        "title": "Processus Internes et Rôles",
        "filename": "processus-internes-et-roles.md"
      },
      "slaPolicies": {
        "title": "SLA et Politiques de Service",
        "filename": "sla-et-politiques-de-service.md"
      },
      "escalation": {
        "title": "Procédures d'Escalade",
        "filename": "procedures-d-escalade.md"
      }
    },
    "category50": {
      "name": "Communication et Messages",
      "folderName": "50-communication-et-messages",
      "voiceTone": {
        "title": "Ton de Voix",
        "filename": "ton-de-voix.md"
      },
      "scripts": {
        "title": "Scripts de Base (Chat, WhatsApp, Email)",
        "filename": "scripts-de-base.md"
      },
      "proposals": {
        "title": "Modèles de Propositions et Conclusion",
        "filename": "modeles-de-propositions-et-conclusion.md"
      }
    },
    "category60": {
      "name": "Données, Tarifs et Politiques",
      "folderName": "60-donnees-tarifs-et-politiques",
      "pricing": {
        "title": "Tableau des Prix et Conditions Générales",
        "filename": "tableau-des-prix-et-conditions-generales.md"
      },
      "policies": {
        "title": "Politiques Commerciales et Remises",
        "filename": "politiques-commerciales-et-remises.md"
      },
      "technicalFaq": {
        "title": "FAQ Technique et Opérationnelle",
        "filename": "faq-technique-et-operationnelle.md"
      }
    },
    "category70": {
      "name": "Relation et Rétention",
      "folderName": "70-relation-et-retention",
      "clientOnboarding": {
        "title": "Intégration des Nouveaux Clients",
        "filename": "integration-des-nouveaux-clients.md"
      },
      "upsell": {
        "title": "Opportunités de Vente Croisée et Additionnelle",
        "filename": "opportunites-de-vente-croisee-et-additionnelle.md"
      },
      "followUp": {
        "title": "Suivi Après-Vente",
        "filename": "suivi-apres-vente.md"
      }
    },
    "category80": {
      "name": "Intégrations et Systèmes",
      "folderName": "80-integrations-et-systemes",
      "systems": {
        "title": "Systèmes et API",
        "filename": "systemes-et-api.md"
      },
      "functionsMap": {
        "title": "Carte des Fonctions de l'Agent",
        "filename": "carte-des-fonctions-de-l-agent.md"
      },
      "structuredData": {
        "title": "Données Structurées et Recherches",
        "filename": "donnees-structurees-et-recherches.md"
      }
    },
    "category90": {
      "name": "Instructions de l'Agent et Gouvernance",
      "folderName": "90-instructions-de-l-agent-et-gouvernance",
      "generalBehavior": {
        "title": "Comportement Général et Règles",
        "filename": "comportement-general-et-regles.md"
      },
      "privacy": {
        "title": "Politique de Confidentialité et Utilisation des Données",
        "filename": "politique-de-confidentialite-et-utilisation-des-donnees.md"
      },
      "fallback": {
        "title": "Repli et Bonnes Pratiques",
        "filename": "repli-et-bonnes-pratiques.md"
      }
    }
  }
}