{
  "ReportsSystem": {
    "periods": {
      "daily": "Daily Report",
      "weekly": "Weekly Report",
      "monthly": "Monthly Report",
      "dateFormat": "MMMM dd",
      "dateFormatWithYear": "MMMM dd, yyyy",
      "monthYear": "MMMM yyyy",
      "period": "Period",
      "from": "from",
      "to": "to"
    },
    "metrics": {
      "conversations": {
        "title": "Conversations",
        "total": "Total",
        "new": "New",
        "active": "Active",
        "resolved": "Resolved",
        "humanRequested": "Human Requested",
        "byChannel": "By Channel",
        "byStatus": "By Status"
      },
      "messages": {
        "title": "Messages",
        "total": "Total",
        "received": "Received",
        "sent": "Sent",
        "byAI": "By AI",
        "byHuman": "By Human",
        "avgResponseTime": "Avg Response Time",
        "byChannel": "By Channel"
      },
      "leads": {
        "title": "Leads",
        "total": "Total",
        "new": "New",
        "converted": "Converted",
        "byAgent": "By Agent"
      },
      "contacts": {
        "title": "Contacts",
        "total": "Total",
        "new": "New",
        "returning": "Returning",
        "byChannel": "By Channel"
      },
      "actions": {
        "title": "Actions",
        "serviceHandling": "Service Handling",
        "followUps": "Follow-ups",
        "formsSubmitted": "Forms Submitted",
        "formsCompleted": "Forms Completed"
      },
      "performance": {
        "title": "Performance",
        "automationRate": "Automation Rate",
        "humanInterventionRate": "Human Intervention Rate",
        "avgMessagesPerConversation": "Messages per Conversation",
        "aiResolved": "Resolved by AI",
        "peakHour": "Peak Hour",
        "slowestResponseTime": "Slowest Response Time"
      },
      "quality": {
        "title": "Quality",
        "evaluations": "Evaluations",
        "good": "Good",
        "bad": "Bad",
        "satisfactionRate": "Satisfaction Rate"
      },
      "comparison": {
        "vsYesterday": "vs. Yesterday",
        "vsLastWeek": "vs. Last Week",
        "vsLastMonth": "vs. Last Month"
      }
    },
    "trends": {
      "title": "Trends",
      "up": "Growing",
      "down": "Declining",
      "stable": "Stable",
      "conversationTrend": "Conversation Trend",
      "messageTrend": "Message Trend",
      "trendPercentage": "Trend Percentage"
    },
    "efficiency": {
      "title": "Efficiency & ROI",
      "totalAutomatedConversations": "Automated Conversations",
      "estimatedTimeSaved": "Time Saved",
      "estimatedCostSaved": "Cost Saved",
      "aiAccuracyRate": "AI Accuracy Rate",
      "hours": "hours",
      "currency": "$"
    },
    "insights": {
      "title": "Top Insights",
      "mostActiveChannel": "Most Active Channel",
      "mostActiveDay": "Most Active Day",
      "mostActiveHour": "Most Active Hour",
      "topFAQs": "Top FAQs",
      "topAgents": "Top Agents"
    },
    "alerts": {
      "title": "Alerts",
      "coldLeads": "Cold Leads",
      "coldLeadsDescription": "Leads without response for 3+ days",
      "stalledConversations": "Stalled Conversations",
      "stalledConversationsDescription": "Conversations without movement for 2+ days",
      "datastoreIssues": "Datastore Issues",
      "none": "No alerts"
    },
    "growth": {
      "title": "Growth",
      "contactsGrowth": "Contacts Growth",
      "conversationsGrowth": "Conversations Growth",
      "leadsGrowth": "Leads Growth",
      "monthOverMonth": "Month over Month"
    },
    "planHealth": {
      "title": "Plan Health",
      "plan": "Plan",
      "usage": "Usage",
      "agentQueries": "Agent Queries",
      "datastoreQueries": "Datastore Queries",
      "tokens": "Tokens",
      "storage": "Storage",
      "used": "Used",
      "limit": "Limit",
      "percentage": "Percentage",
      "warnings": "Warnings",
      "warningHigh": "You are using {{percentage}}% of {{resource}} limit!",
      "allGood": "Everything within limits!",
      "unlimited": "unlimited"
    },
    "churnRisk": {
      "title": "Churn Risk",
      "inactiveContacts": "Inactive Contacts",
      "inactiveContactsDescription": "7+ days without interaction",
      "ghostedLeads": "Ghosted Leads",
      "unresponsiveConversations": "Unresponsive Conversations",
      "riskScore": "Risk Score",
      "recommendations": "Recommendations",
      "levels": {
        "high": "HIGH - Immediate action required!",
        "medium": "MEDIUM - Attention recommended",
        "low": "LOW - Situation under control",
        "minimal": "MINIMAL - All good!"
      },
      "actions": {
        "reactivationCampaign": "Launch reactivation campaign",
        "leadNurturing": "Activate lead nurturing funnel",
        "redistributeConversations": "Redistribute conversations to team"
      }
    },
    "strategicInsights": {
      "title": "Strategic Insights",
      "bestPerformingAgent": "Best Performing Agent",
      "channelPerformance": "Channel Performance",
      "datastoreHealth": "Datastore Health",
      "needsUpdate": "Needs Update"
    },
    "plans": {
      "level_0": "Free",
      "level_1": "Basic",
      "level_2": "Pro",
      "level_3": "Business",
      "level_4": "Enterprise"
    },
    "channels": {
      "whatsapp": "WhatsApp",
      "instagram": "Instagram",
      "telegram": "Telegram",
      "messenger": "Messenger",
      "website": "Website",
      "mail": "Email",
      "dashboard": "Dashboard",
      "api": "API",
      "baleys": "Baileys",
      "chat": "Chat",
      "crisp": "Crisp",
      "form": "Form",
      "make": "Make",
      "slack": "Slack",
      "tiktok": "TikTok",
      "tiktok_shop": "TikTok Shop",
      "zapier": "Zapier",
      "zappflux": "ZappFlux"
    },
    "weekdays": {
      "monday": "Monday",
      "tuesday": "Tuesday",
      "wednesday": "Wednesday",
      "thursday": "Thursday",
      "friday": "Friday",
      "saturday": "Saturday",
      "sunday": "Sunday"
    },
    "email": {
      "daily": {
        "title": "Operation Pulse"
      },
      "weekly": {
        "title": "Weekly Audit"
      },
      "monthly": {
        "title": "Growth Consulting"
      },
      "poweredBy": "Report automatically generated by {{agentName}}"
    },
    "whatsapp": {
      "header": "🌟 *Hello! This is {{agentName}}* 🚀",
      "subtitle": "Bringing today's *{{period}}*!",
      "evolution": "Evolution",
      "none": "No active channels today",
      "dailySummary": "📊 *DAILY SUMMARY*",
      "topChannels": "📍 *Top Channels*",
      "aiResolved": "🤖 AI Employee resolved *{{count}}* conversations alone!",
      "humanIntervention": "👤 Humans intervened in *{{count}}* cases",
      "avgMessages": "📈 *Avg:* {{average}} msgs/conversation",
      "weeklyTitle": "🎯 *WEEKLY EFFICIENCY AUDIT* 🎯",
      "byAgent": "_by {{agentName}}_",
      "weeklyNumbers": "📊 *WEEKLY NUMBERS*",
      "topInsights": "🏆 *TOP INSIGHTS*",
      "alertsTitle": "⚠️ *{{title}} AND OPPORTUNITIES*",
      "qualityTitle": "🎓 *AI EMPLOYEE SERVICE QUALITY*",
      "weeklyTip": "💡 *TIP OF THE WEEK*",
      "autoGenerated": "_Report automatically generated by ZappWay_ 🤖",
      "monthlyTitle": "📈 *GROWTH CONSULTING* 📈",
      "monthlySubtitle": "_Monthly Report by {{agentName}}_",
      "businessGrowth": "🚀 *BUSINESS {{title}}*",
      "strategicRecommendations": "💡 *STRATEGIC RECOMMENDATIONS*",
      "executiveSummary": "🎯 *EXECUTIVE SUMMARY*",
      "consultancyFooter": "_ZappWay Automatic Consultancy_ 🤖✨",
      "growthExplosive": "🚀 *EXPLOSIVE GROWTH!* Business taking off!",
      "growthGreat": "📈 *GREAT GROWTH!* Keep investing!",
      "growthSolid": "✅ *Solid growth!* On the right track!",
      "growthStable": "➡️ Stable growth. Look for optimizations!",
      "growthNegative": "📉 *Attention!* Negative growth. Review strategy!",
      "weekdays": {
        "monday": "Monday",
        "tuesday": "Tuesday",
        "wednesday": "Wednesday",
        "thursday": "Thursday",
        "friday": "Friday",
        "saturday": "Saturday",
        "sunday": "Sunday"
      },
      "totalMetric": "Total {{metric}}",
      "newMetric": "{{label}} {{metric}}",
      "indicators": "Indicators",
      "automationPerfect": "🔥 *Perfect automation!* Your AI Employee is leading the operation!",
      "automationStrong": "⚡ *Great job!* Your AI Employee is performing strongly!",
      "automationHelpful": "✅ *Good work!* Your AI Employee is making a real impact!",
      "automationImprove": "💡 *Tip:* Train your AI Employee further to raise automation.",
      "evolutionConversationsUp": "🔥 *Conversations are rising!* Demand is growing!",
      "evolutionConversationsDown": "📉 Conversations dropped. Time to re-engage!",
      "evolutionMessagesUp": "💬 *Message volume is surging!*",
      "evolutionLeadsUp": "🎯 *Leads are accelerating!* Excellent!",
      "evolutionStable": "➡️ Stable operation. Keep going!",
      "noEvaluationsToday": "No evaluations today",
      "qualityExcellent": "🌟 *Excellent work!*",
      "qualityGood": "✅ *Good performance!*",
      "qualityImprove": "💡 *Tip:* Review negative replies to improve quality.",
      "motivationGeneral1": "🚀 *Keep it up!* The sky is the limit!",
      "motivationGeneral2": "⚡ *Amazing work today!* Another strong day!",
      "motivationGeneral3": "🔥 *Momentum is high!* Keep pushing!",
      "motivationGeneral4": "💪 *Full power!* Let’s keep moving!",
      "motivationGeneral5": "🌟 *Shining bright!* Great work!",
      "motivationPerfectDay": "🏆 *PERFECT DAY!* High automation and positive growth! 🎉",
      "motivationCustomerLove": "😍 *CUSTOMERS LOVE IT!* Satisfaction is soaring! ⭐",
      "roiExceptional": "🎉 *Outstanding!* You saved more than a full work week!",
      "roiExcellent": "💪 *Excellent!* You are saving nearly a month of work per year!",
      "roiGood": "✅ *Great ROI!* AI is already paying back your investment!",
      "roiStarter": "📊 AI is working. Keep strengthening the knowledge base!",
      "alertsColdLeadsAction": "Set up follow-ups",
      "alertsStalledAction": "Resume contact",
      "alertsDatastoreIssues": "datastores need attention",
      "alertsAllGood": "Everything is running smoothly! 🎉",
      "qualityInsightsPremium": "🏆 *PREMIUM AI!* Accuracy and satisfaction are both very high!",
      "qualityInsightsEfficient": "⚡ *Efficient AI!* Keep refining the results!",
      "qualityInsightsImprove": "💡 *Tip:* Review weak answers and refresh the knowledge base.",
      "weeklyTipColdLeads": "🎯 Set up follow-up automations for inactive leads after 3 days without reply!",
      "weeklyTipAutomation": "🤖 Your automation rate is low. Review prompts and add more FAQs to the datastore!",
      "weeklyTipSatisfaction": "😊 Review negative feedback and improve AI replies with real cases!",
      "weeklyTipMonitor": "📈 Keep tracking the metrics. Data leads to better decisions!",
      "churnExcellentRetention": "Excellent retention! Keep it up!",
      "executiveSummaryStable": "Stable operation. Keep monitoring!"
    },
    "omnichannel": {
      "activeCases": "Active cases",
      "crossChannelCases": "Cross-channel cases",
      "multiChannelContacts": "Multi-channel contacts",
      "channelSwitches": "Channel switches",
      "currentChannel": "Current channel",
      "previousChannel": "Previous channel",
      "relatedConversations": "Related conversations",
      "channelsUsed": "Channels used",
      "recentJourney": "Recent journey",
      "noJourneys": "No journeys in this period"
    }
  }
}