{
  "datastoreName": "RAG Knowledge Base - {{agentName}}",
  "tags": {
    "fundamentals": "fundamentals",
    "business": "business",
    "market": "market",
    "scope": "scope",
    "use-cases": "use-cases",
    "glossary": "glossary",
    "terms": "terms",
    "audience": "audience",
    "personas": "personas",
    "segments": "segments",
    "pains": "pains",
    "objections": "objections",
    "objectives": "objectives",
    "results": "results",
    "offer": "offer",
    "products": "products",
    "plans": "plans",
    "services": "services",
    "limits": "limits",
    "redirects": "redirects",
    "journey": "journey",
    "routing": "routing",
    "screening": "screening",
    "data-collection": "data-collection",
    "checklist": "checklist",
    "playbooks": "playbooks",
    "steps": "steps",
    "operations": "operations",
    "processes": "processes",
    "roles": "roles",
    "sla": "sla",
    "policies": "policies",
    "escalation": "escalation",
    "complex-cases": "complex-cases",
    "communication": "communication",
    "tone": "tone",
    "guidelines": "guidelines",
    "scripts": "scripts",
    "templates": "templates",
    "proposals": "proposals",
    "closing": "closing",
    "data": "data",
    "pricing": "pricing",
    "conditions": "conditions",
    "discounts": "discounts",
    "faq": "faq",
    "technical": "technical",
    "relationship": "relationship",
    "onboarding": "onboarding",
    "new-clients": "new-clients",
    "upsell": "upsell",
    "cross-sell": "cross-sell",
    "follow-up": "follow-up",
    "recovery": "recovery",
    "integrations": "integrations",
    "systems": "systems",
    "tools": "tools",
    "functions": "functions",
    "actions": "actions",
    "lookups": "lookups",
    "instruction": "instruction",
    "behavior": "behavior",
    "rules": "rules",
    "privacy": "privacy",
    "data-usage": "data-usage",
    "fallback": "fallback",
    "best-practices": "best-practices"
  },
  "category00": {
    "name": "Fundamentals and Scope",
    "folderName": "00-fundamentals-and-scope",
    "aboutBusiness": {
      "title": "About the Business and Market",
      "filename": "about-the-business-and-market.md"
    },
    "agentScope": {
      "title": "Agent Scope and Use Cases",
      "filename": "agent-scope-and-use-cases.md"
    },
    "glossary": {
      "title": "Glossary of Terms",
      "filename": "glossary-of-terms.md"
    }
  },
  "category10": {
    "name": "Target Audience and Problems",
    "folderName": "10-target-audience-and-problems",
    "personas": {
      "title": "Personas and Customer Segments",
      "filename": "personas-and-customer-segments.md"
    },
    "painsObjections": {
      "title": "Main Pains and Objections",
      "filename": "main-pains-and-objections.md"
    },
    "objectivesResults": {
      "title": "Objectives and Desired Results",
      "filename": "objectives-and-desired-results.md"
    }
  },
  "category20": {
    "name": "Products and Services",
    "folderName": "20-products-and-services",
    "productsMap": {
      "title": "Product Map, Plans and Packages",
      "filename": "product-map-plans-and-packages.md"
    },
    "servicesUseCases": {
      "title": "Main Services and Use Cases",
      "filename": "main-services-and-use-cases.md"
    },
    "limitations": {
      "title": "Limitations and Redirects",
      "filename": "limitations-and-redirects.md"
    }
  },
  "category30": {
    "name": "Service Flow and Journey",
    "folderName": "30-service-flow-and-journey",
    "routing": {
      "title": "Initial Screening and Routing",
      "filename": "initial-screening-and-routing.md"
    },
    "dataCollection": {
      "title": "Data Collection Checklists",
      "filename": "data-collection-checklists.md"
    },
    "playbooks": {
      "title": "Journey Playbooks",
      "filename": "journey-playbooks.md"
    }
  },
  "category40": {
    "name": "Internal Operations and Processes",
    "folderName": "40-internal-operations-and-processes",
    "internalProcesses": {
      "title": "Internal Processes and Roles",
      "filename": "internal-processes-and-roles.md"
    },
    "slaPolicies": {
      "title": "SLA and Service Policies",
      "filename": "sla-and-service-policies.md"
    },
    "escalation": {
      "title": "Escalation Procedures",
      "filename": "escalation-procedures.md"
    }
  },
  "category50": {
    "name": "Communication and Messaging",
    "folderName": "50-communication-and-messaging",
    "voiceTone": {
      "title": "Tone of Voice",
      "filename": "tone-of-voice.md"
    },
    "scripts": {
      "title": "Base Scripts (Chat, WhatsApp, Email)",
      "filename": "base-scripts.md"
    },
    "proposals": {
      "title": "Proposals and Closing Templates",
      "filename": "proposals-and-closing-templates.md"
    }
  },
  "category60": {
    "name": "Data, Pricing and Policies",
    "folderName": "60-data-pricing-and-policies",
    "pricing": {
      "title": "Pricing Table and General Conditions",
      "filename": "pricing-table-and-general-conditions.md"
    },
    "policies": {
      "title": "Commercial Policies and Discounts",
      "filename": "commercial-policies-and-discounts.md"
    },
    "technicalFaq": {
      "title": "Technical and Operational FAQ",
      "filename": "technical-and-operational-faq.md"
    }
  },
  "category70": {
    "name": "Relationship and Retention",
    "folderName": "70-relationship-and-retention",
    "clientOnboarding": {
      "title": "New Client Onboarding",
      "filename": "new-client-onboarding.md"
    },
    "upsell": {
      "title": "Cross-sell and Upsell Opportunities",
      "filename": "cross-sell-and-upsell-opportunities.md"
    },
    "followUp": {
      "title": "Post-sales Follow-up",
      "filename": "post-sales-follow-up.md"
    }
  },
  "category80": {
    "name": "Integrations and Systems",
    "folderName": "80-integrations-and-systems",
    "systems": {
      "title": "Systems and APIs",
      "filename": "systems-and-apis.md"
    },
    "functionsMap": {
      "title": "Agent Functions Map",
      "filename": "agent-functions-map.md"
    },
    "structuredData": {
      "title": "Structured Data and Lookups",
      "filename": "structured-data-and-lookups.md"
    }
  },
  "category90": {
    "name": "Agent Instructions and Governance",
    "folderName": "90-agent-instructions-and-governance",
    "generalBehavior": {
      "title": "General Behavior and Rules",
      "filename": "general-behavior-and-rules.md"
    },
    "privacy": {
      "title": "Privacy Policy and Data Use",
      "filename": "privacy-policy-and-data-use.md"
    },
    "fallback": {
      "title": "Fallback and Best Practices",
      "filename": "fallback-and-best-practices.md"
    }
  }
}