{
  "generateSummary": "Generate AI Summary",
  "generating": "Analyzing conversation...",
  "nextBestAction": "Next Best Action",
  "lastActivities": "Last Activities",
  "lastPayment": "Last Payment",
  "lastAttachment": "Last Attachment",
  "noActivities": "No recent activities",
  "settings": "Settings",
  "omnichannelJourney": "Omnichannel Journey",
  "preferredChannel": "Preferred Channel",
  "aiSummary": "AI Summary",
  "actionTypes": {
    "reply": "Reply",
    "follow_up": "Follow-up",
    "escalate": "Escalate",
    "close": "Close",
    "payment": "Payment",
    "info_request": "Request Info"
  },
  "deleteConfirmation": "Are you sure you want to delete this conversation? This action is irreversible.",
  "unknown": "Unknown",
  "noActiveCase": "No active case",
  "notAvailable": "N/A",
  "aiAgent": "AI Agent",
  "noText": "(no text)",
  "aiSummaryError": "Could not generate summary automatically. Please check the conversation manually.",
  "fallbackAction": "Review conversation and reply to the customer",
  "fallbackReason": "AI summary generation failed",
  "justNow": "Just now",
  "hoursAgo": "{hours}h ago",
  "aiErrorTitle": "AI Error",
  "aiErrorMessage": "Could not analyze the conversation at this time.",
  "retryButton": "Try again",
  "reasonPrefix": "Reason: ",
  "openPaymentLink": "Open payment link",
  "caseContext": "Active case",
  "caseAgent": "Agent",
  "caseLastChannel": "Last channel",
  "caseLastActivity": "Last activity",
  "handoffHistory": "Previous handoffs",
  "handoffSystem": "System",
  "handoffReasonFallback": "No reason recorded",
  "lastForm": "Last Form",
  "copyPaymentLink": "Copy link",
  "copiedPaymentLink": "Copied",
  "paymentBreakdown": "Status breakdown",
  "pendingItems": "Open pending items",
  "caseStatuses": {
    "open": "Open",
    "pending": "Pending",
    "resolved": "Resolved",
    "closed": "Closed"
  },
  "formStatuses": {
    "abandoned": "Abandoned",
    "completed": "Completed",
    "inProgress": "In progress"
  },
  "pendingPriorities": {
    "high": "High",
    "medium": "Medium",
    "low": "Low"
  },
  "pendingItemTypes": {
    "unanswered_question": "Question",
    "payment": "Payment",
    "follow_up": "Follow-up",
    "handoff": "Handoff",
    "form": "Form",
    "other": "Other"
  },
  "opportunitySummary": {
    "openConversation": "Open conversation",
    "selectConversation": "Select",
    "relatedConversations": "Related conversations",
    "payments": "Payments",
    "latestPayment": "Latest payment",
    "noRelatedConversations": "No conversations are linked to this case.",
    "messageCount": "Messages"
  }
}