{
  "periods": {
    "daily": "Daily Report",
    "weekly": "Weekly Report",
    "monthly": "Monthly Report",
    "dateFormat": "MMMM dd",
    "dateFormatWithYear": "MMMM dd, yyyy",
    "monthYear": "MMMM yyyy",
    "period": "Period",
    "from": "from",
    "to": "to"
  },
  "metrics": {
    "conversations": {
      "title": "Conversations",
      "total": "Total",
      "new": "New",
      "active": "Active",
      "resolved": "Resolved",
      "humanRequested": "Human Requested",
      "byChannel": "By Channel",
      "byStatus": "By Status"
    },
    "messages": {
      "title": "Messages",
      "total": "Total",
      "received": "Received",
      "sent": "Sent",
      "byAI": "By AI",
      "byHuman": "By Human",
      "avgResponseTime": "Avg Response Time",
      "byChannel": "By Channel"
    },
    "leads": {
      "title": "Leads",
      "total": "Total",
      "new": "New",
      "converted": "Converted",
      "byAgent": "By Agent"
    },
    "contacts": {
      "title": "Contacts",
      "total": "Total",
      "new": "New",
      "returning": "Returning",
      "byChannel": "By Channel"
    },
    "actions": {
      "title": "Actions",
      "serviceHandling": "Service Handling",
      "followUps": "Follow-ups",
      "formsSubmitted": "Forms Submitted",
      "formsCompleted": "Forms Completed"
    },
    "performance": {
      "title": "Performance",
      "automationRate": "Automation Rate",
      "humanInterventionRate": "Human Intervention Rate",
      "avgMessagesPerConversation": "Messages per Conversation",
      "aiResolved": "Resolved by AI",
      "peakHour": "Peak Hour",
      "slowestResponseTime": "Slowest Response Time"
    },
    "quality": {
      "title": "Quality",
      "evaluations": "Evaluations",
      "good": "Good",
      "bad": "Bad",
      "satisfactionRate": "Satisfaction Rate"
    },
    "comparison": {
      "vsYesterday": "vs. Yesterday",
      "vsLastWeek": "vs. Last Week",
      "vsLastMonth": "vs. Last Month"
    }
  },
  "trends": {
    "title": "Trends",
    "up": "Growing",
    "down": "Declining",
    "stable": "Stable",
    "conversationTrend": "Conversation Trend",
    "messageTrend": "Message Trend",
    "trendPercentage": "Trend Percentage"
  },
  "efficiency": {
    "title": "Efficiency & ROI",
    "totalAutomatedConversations": "Automated Conversations",
    "estimatedTimeSaved": "Time Saved",
    "estimatedCostSaved": "Cost Saved",
    "aiAccuracyRate": "AI Accuracy Rate",
    "hours": "hours",
    "currency": "$"
  },
  "insights": {
    "title": "Top Insights",
    "mostActiveChannel": "Most Active Channel",
    "mostActiveDay": "Most Active Day",
    "mostActiveHour": "Most Active Hour",
    "topFAQs": "Top FAQs",
    "topAgents": "Top Agents"
  },
  "alerts": {
    "title": "Alerts",
    "coldLeads": "Cold Leads",
    "coldLeadsDescription": "Leads without response for 3+ days",
    "stalledConversations": "Stalled Conversations",
    "stalledConversationsDescription": "Conversations without movement for 2+ days",
    "datastoreIssues": "Datastore Issues",
    "none": "No alerts"
  },
  "growth": {
    "title": "Growth",
    "contactsGrowth": "Contacts Growth",
    "conversationsGrowth": "Conversations Growth",
    "leadsGrowth": "Leads Growth",
    "monthOverMonth": "Month over Month"
  },
  "planHealth": {
    "title": "Plan Health",
    "plan": "Plan",
    "usage": "Usage",
    "agentQueries": "Agent Queries",
    "datastoreQueries": "Datastore Queries",
    "tokens": "Tokens",
    "storage": "Storage",
    "used": "Used",
    "limit": "Limit",
    "percentage": "Percentage",
    "warnings": "Warnings",
    "warningHigh": "You are using {{percentage}}% of {{resource}} limit!",
    "allGood": "Everything within limits!",
    "unlimited": "unlimited"
  },
  "churnRisk": {
    "title": "Churn Risk",
    "inactiveContacts": "Inactive Contacts",
    "inactiveContactsDescription": "7+ days without interaction",
    "ghostedLeads": "Ghosted Leads",
    "unresponsiveConversations": "Unresponsive Conversations",
    "riskScore": "Risk Score",
    "recommendations": "Recommendations",
    "levels": {
      "high": "HIGH - Immediate action required!",
      "medium": "MEDIUM - Attention recommended",
      "low": "LOW - Situation under control",
      "minimal": "MINIMAL - All good!"
    },
    "actions": {
      "reactivationCampaign": "Launch reactivation campaign",
      "leadNurturing": "Activate lead nurturing funnel",
      "redistributeConversations": "Redistribute conversations to team"
    }
  },
  "strategicInsights": {
    "title": "Strategic Insights",
    "bestPerformingAgent": "Best Performing Agent",
    "channelPerformance": "Channel Performance",
    "datastoreHealth": "Datastore Health",
    "needsUpdate": "Needs Update"
  },
  "plans": {
    "level_0": "Free",
    "level_1": "Basic",
    "level_2": "Pro",
    "level_3": "Business",
    "level_4": "Enterprise"
  },
  "channels": {
    "whatsapp": "WhatsApp",
    "instagram": "Instagram",
    "telegram": "Telegram",
    "messenger": "Messenger",
    "website": "Website",
    "mail": "Email",
    "dashboard": "Dashboard",
    "api": "API",
    "baleys": "Baileys",
    "chat": "Chat",
    "crisp": "Crisp",
    "form": "Form",
    "make": "Make",
    "slack": "Slack",
    "tiktok": "TikTok",
    "tiktok_shop": "TikTok Shop",
    "zapier": "Zapier",
    "zappflux": "ZappFlux"
  },
  "weekdays": {
    "monday": "Monday",
    "tuesday": "Tuesday",
    "wednesday": "Wednesday",
    "thursday": "Thursday",
    "friday": "Friday",
    "saturday": "Saturday",
    "sunday": "Sunday"
  },
  "email": {
    "daily": {
      "title": "Operation Pulse"
    },
    "weekly": {
      "title": "Weekly Audit"
    },
    "monthly": {
      "title": "Growth Consulting"
    },
    "poweredBy": "Report automatically generated by {{agentName}}"
  },
  "whatsapp": {
    "header": "🌟 *Hello! This is {{agentName}}* 🚀",
    "subtitle": "Bringing today's *{{period}}*!",
    "evolution": "Evolution",
    "none": "No active channels today",
    "dailySummary": "📊 *DAILY SUMMARY*",
    "topChannels": "📍 *Top Channels*",
    "aiResolved": "🤖 AI Employee resolved *{{count}}* conversations alone!",
    "humanIntervention": "👤 Humans intervened in *{{count}}* cases",
    "avgMessages": "📈 *Avg:* {{average}} msgs/conversation",
    "weeklyTitle": "🎯 *WEEKLY EFFICIENCY AUDIT* 🎯",
    "byAgent": "_by {{agentName}}_",
    "weeklyNumbers": "📊 *WEEKLY NUMBERS*",
    "topInsights": "🏆 *TOP INSIGHTS*",
    "alertsTitle": "⚠️ *{{title}} AND OPPORTUNITIES*",
    "qualityTitle": "🎓 *AI EMPLOYEE SERVICE QUALITY*",
    "weeklyTip": "💡 *TIP OF THE WEEK*",
    "autoGenerated": "_Report automatically generated by ZappWay_ 🤖",
    "monthlyTitle": "📈 *GROWTH CONSULTING* 📈",
    "monthlySubtitle": "_Monthly Report by {{agentName}}_",
    "businessGrowth": "🚀 *BUSINESS {{title}}*",
    "strategicRecommendations": "💡 *STRATEGIC RECOMMENDATIONS*",
    "executiveSummary": "🎯 *EXECUTIVE SUMMARY*",
    "consultancyFooter": "_ZappWay Automatic Consultancy_ 🤖✨",
    "growthExplosive": "🚀 *EXPLOSIVE GROWTH!* Business taking off!",
    "growthGreat": "📈 *GREAT GROWTH!* Keep investing!",
    "growthSolid": "✅ *Solid growth!* On the right track!",
    "growthStable": "➡️ Stable growth. Look for optimizations!",
    "growthNegative": "📉 *Attention!* Negative growth. Review strategy!",
    "weekdays": {
      "monday": "Monday",
      "tuesday": "Tuesday",
      "wednesday": "Wednesday",
      "thursday": "Thursday",
      "friday": "Friday",
      "saturday": "Saturday",
      "sunday": "Sunday"
    },
    "totalMetric": "Total {{metric}}",
    "newMetric": "{{label}} {{metric}}",
    "indicators": "Indicators",
    "automationPerfect": "🔥 *Perfect automation!* Your AI Employee is leading the operation!",
    "automationStrong": "⚡ *Great job!* Your AI Employee is performing strongly!",
    "automationHelpful": "✅ *Good work!* Your AI Employee is making a real impact!",
    "automationImprove": "💡 *Tip:* Train your AI Employee further to raise automation.",
    "evolutionConversationsUp": "🔥 *Conversations are rising!* Demand is growing!",
    "evolutionConversationsDown": "📉 Conversations dropped. Time to re-engage!",
    "evolutionMessagesUp": "💬 *Message volume is surging!*",
    "evolutionLeadsUp": "🎯 *Leads are accelerating!* Excellent!",
    "evolutionStable": "➡️ Stable operation. Keep going!",
    "noEvaluationsToday": "No evaluations today",
    "qualityExcellent": "🌟 *Excellent work!*",
    "qualityGood": "✅ *Good performance!*",
    "qualityImprove": "💡 *Tip:* Review negative replies to improve quality.",
    "motivationGeneral1": "🚀 *Keep it up!* The sky is the limit!",
    "motivationGeneral2": "⚡ *Amazing work today!* Another strong day!",
    "motivationGeneral3": "🔥 *Momentum is high!* Keep pushing!",
    "motivationGeneral4": "💪 *Full power!* Let’s keep moving!",
    "motivationGeneral5": "🌟 *Shining bright!* Great work!",
    "motivationPerfectDay": "🏆 *PERFECT DAY!* High automation and positive growth! 🎉",
    "motivationCustomerLove": "😍 *CUSTOMERS LOVE IT!* Satisfaction is soaring! ⭐",
    "roiExceptional": "🎉 *Outstanding!* You saved more than a full work week!",
    "roiExcellent": "💪 *Excellent!* You are saving nearly a month of work per year!",
    "roiGood": "✅ *Great ROI!* AI is already paying back your investment!",
    "roiStarter": "📊 AI is working. Keep strengthening the knowledge base!",
    "alertsColdLeadsAction": "Set up follow-ups",
    "alertsStalledAction": "Resume contact",
    "alertsDatastoreIssues": "datastores need attention",
    "alertsAllGood": "Everything is running smoothly! 🎉",
    "qualityInsightsPremium": "🏆 *PREMIUM AI!* Accuracy and satisfaction are both very high!",
    "qualityInsightsEfficient": "⚡ *Efficient AI!* Keep refining the results!",
    "qualityInsightsImprove": "💡 *Tip:* Review weak answers and refresh the knowledge base.",
    "weeklyTipColdLeads": "🎯 Set up follow-up automations for inactive leads after 3 days without reply!",
    "weeklyTipAutomation": "🤖 Your automation rate is low. Review prompts and add more FAQs to the datastore!",
    "weeklyTipSatisfaction": "😊 Review negative feedback and improve AI replies with real cases!",
    "weeklyTipMonitor": "📈 Keep tracking the metrics. Data leads to better decisions!",
    "churnExcellentRetention": "Excellent retention! Keep it up!",
    "executiveSummaryStable": "Stable operation. Keep monitoring!"
  },
  "omnichannel": {
    "activeCases": "Active cases",
    "crossChannelCases": "Cross-channel cases",
    "multiChannelContacts": "Multi-channel contacts",
    "channelSwitches": "Channel switches",
    "currentChannel": "Current channel",
    "previousChannel": "Previous channel",
    "relatedConversations": "Related conversations",
    "channelsUsed": "Channels used",
    "recentJourney": "Recent journey",
    "noJourneys": "No journeys in this period"
  }
}