{
  "HANDOFF": {
    "LOADING": {
      "GENERIC": "Forwarding your conversation to the most suitable specialist...",
      "SALES": "Forwarding to Sales with the context of your request...",
      "SUPPORT": "Forwarding to Technical Support with the case details...",
      "ONBOARDING": "Forwarding to Onboarding with the necessary information...",
      "BILLING": "Forwarding to Billing with the service data..."
    },
    "MICRO_STEPS": {
      "READING_HISTORY": "Reviewing conversation history...",
      "ALIGNING_CONTEXT": "Organizing the context for the next specialist...",
      "PREPARING_TOOLS": "Preparing the necessary resources for your service...",
      "ALMOST_READY": "Almost ready. The next specialist is already receiving the details..."
    },
    "FEEDBACK": {
      "WELCOME_BACK": "You are back with the main coordinator.",
      "HANDOVER_SUCCESS": "Transfer completed to {agentName}."
    },
    "ERRORS": {
      "TIMEOUT": "The specialist took longer than expected. I will continue assisting you here.",
      "LIMIT_REACHED": "Specialists are busy at the moment. I will proceed with your request here.",
      "CIRCULAR": "I kept you in this chat to avoid an unnecessary transfer."
    }
  }
}