{
  "periods": {
    "daily": "Laporan Harian",
    "weekly": "Laporan Mingguan",
    "monthly": "Laporan Bulanan",
    "dateFormat": "MMMM dd",
    "dateFormatWithYear": "MMMM dd, yyyy",
    "monthYear": "MMMM yyyy",
    "period": "Tempoh",
    "from": "dari",
    "to": "kepada"
  },
  "metrics": {
    "conversations": {
      "title": "Percakapan",
      "total": "Jumlah",
      "new": "Baru",
      "active": "Aktif",
      "resolved": "Diselesaikan",
      "humanRequested": "Permintaan Perkhidmatan Manusia",
      "byChannel": "Mengikut Saluran",
      "byStatus": "Mengikut Status"
    },
    "messages": {
      "title": "Mesej",
      "total": "Jumlah",
      "received": "Diterima",
      "sent": "Dihantar",
      "byAI": "Oleh AI",
      "byHuman": "Oleh Manusia",
      "avgResponseTime": "Purata Masa Respons",
      "byChannel": "Mengikut Saluran"
    },
    "leads": {
      "title": "Prospek",
      "total": "Jumlah",
      "new": "Baru",
      "converted": "Dikonversi",
      "byAgent": "Mengikut Ejen"
    },
    "contacts": {
      "title": "Kontak",
      "total": "Jumlah",
      "new": "Baru",
      "returning": "Kembali",
      "byChannel": "Mengikut Saluran"
    },
    "actions": {
      "title": "Tindakan",
      "serviceHandling": "Pengendalian Perkhidmatan",
      "followUps": "Susulan",
      "formsSubmitted": "Borang Dihantar",
      "formsCompleted": "Borang Diselesaikan"
    },
    "performance": {
      "title": "Prestasi",
      "automationRate": "Kadar Automasi",
      "humanInterventionRate": "Kadar Campur Tangan Manusia",
      "avgMessagesPerConversation": "Mesej setiap Percakapan",
      "aiResolved": "Diselesaikan oleh AI",
      "peakHour": "Waktu Puncak",
      "slowestResponseTime": "Masa Respons Terlambat"
    },
    "quality": {
      "title": "Kualiti",
      "evaluations": "Penilaian",
      "good": "Baik",
      "bad": "Buruk",
      "satisfactionRate": "Kadar Kepuasan"
    },
    "comparison": {
      "vsYesterday": "vs. Semalam",
      "vsLastWeek": "vs. Minggu Lalu",
      "vsLastMonth": "vs. Bulan Lalu"
    }
  },
  "trends": {
    "title": "Trend",
    "up": "Meningkat",
    "down": "Menurun",
    "stable": "Stabil",
    "conversationTrend": "Trend Percakapan",
    "messageTrend": "Trend Mesej",
    "trendPercentage": "Peratusan Trend"
  },
  "efficiency": {
    "title": "Kecekapan & ROI",
    "totalAutomatedConversations": "Percakapan Automasi",
    "estimatedTimeSaved": "Masa Dijimatkan",
    "estimatedCostSaved": "Kos Dijimatkan",
    "aiAccuracyRate": "Kadar Ketepatan AI",
    "hours": "jam",
    "currency": "RM"
  },
  "insights": {
    "title": "Pandangan Utama",
    "mostActiveChannel": "Saluran Paling Aktif",
    "mostActiveDay": "Hari Paling Aktif",
    "mostActiveHour": "Jam Paling Aktif",
    "topFAQs": "FAQ Teratas",
    "topAgents": "Ejen Teratas"
  },
  "alerts": {
    "title": "Amaran",
    "coldLeads": "Prospek Dingin",
    "coldLeadsDescription": "Prospek tanpa respons selama 3 hari atau lebih",
    "stalledConversations": "Percakapan Tersekat",
    "stalledConversationsDescription": "Percakapan tanpa kemajuan selama 2 hari atau lebih",
    "datastoreIssues": "Isu Datastore",
    "none": "Tiada amaran"
  },
  "growth": {
    "title": "Pertumbuhan",
    "contactsGrowth": "Pertumbuhan Kontak",
    "conversationsGrowth": "Pertumbuhan Percakapan",
    "leadsGrowth": "Pertumbuhan Prospek",
    "monthOverMonth": "Bulan kepada Bulan"
  },
  "planHealth": {
    "title": "Kesihatan Pelan",
    "plan": "Pelan",
    "usage": "Penggunaan",
    "agentQueries": "Pertanyaan Agen",
    "datastoreQueries": "Pertanyaan Datastore",
    "tokens": "Token",
    "storage": "Penyimpanan",
    "used": "Digunakan",
    "limit": "Had",
    "percentage": "Peratusan",
    "warnings": "Amaran",
    "warningHigh": "Anda menggunakan {{percentage}}% had {{resource}}!",
    "allGood": "Semua dalam had!",
    "unlimited": "tiada had"
  },
  "churnRisk": {
    "title": "Risiko Churn",
    "inactiveContacts": "Kontak Tidak Aktif",
    "inactiveContactsDescription": "7+ hari tanpa interaksi",
    "ghostedLeads": "Prospek Diabaikan",
    "unresponsiveConversations": "Percakapan Tidak Responsif",
    "riskScore": "Skor Risiko",
    "recommendations": "Cadangan",
    "levels": {
      "high": "TINGGI - Tindakan segera diperlukan!",
      "medium": "SREDANG - Perhatian disyorkan",
      "low": "RENDAH - Situasi terkawal",
      "minimal": "MINIMAL - Semua baik!"
    },
    "actions": {
      "reactivationCampaign": "Lancarkan kempen pengaktifan semula",
      "leadNurturing": "Aktifkan saluran pemeliharaan prospek",
      "redistributeConversations": "Edar semula percakapan kepada pasukan"
    }
  },
  "strategicInsights": {
    "title": "Wawasan Strategik",
    "bestPerformingAgent": "Agen Prestasi Terbaik",
    "channelPerformance": "Prestasi Saluran",
    "datastoreHealth": "Kesihatan Datastore",
    "needsUpdate": "Perlu Dikemas kini"
  },
  "plans": {
    "level_0": "Percuma",
    "level_1": "Asas",
    "level_2": "Pro",
    "level_3": "Perniagaan",
    "level_4": "Enterprise"
  },
  "channels": {
    "whatsapp": "WhatsApp",
    "instagram": "Instagram",
    "telegram": "Telegram",
    "messenger": "Messenger",
    "website": "Laman Web",
    "mail": "E-mel",
    "dashboard": "Papan Pemuka"
  },
  "weekdays": {
    "monday": "Isnin",
    "tuesday": "Selasa",
    "wednesday": "Rabu",
    "thursday": "Khamis",
    "friday": "Jumaat",
    "saturday": "Sabtu",
    "sunday": "Ahad"
  },
  "email": {
    "daily": {
      "title": "Denyut Operasi"
    },
    "weekly": {
      "title": "Audit Mingguan"
    },
    "monthly": {
      "title": "Perundingan Pertumbuhan"
    },
    "poweredBy": "Laporan dijana secara automatik oleh {{agentName}}"
  },
  "whatsapp": {
    "header": "🌟 *Hai! Ini {{agentName}}* 🚀",
    "subtitle": "Menghadirkan *{{period}}* hari ini!",
    "evolution": "Perkembangan",
    "none": "Tiada saluran aktif hari ini",
    "dailySummary": "📊 *RINGKASAN HARIAN*",
    "topChannels": "📍 *Saluran Teratas*",
    "aiResolved": "🤖 Pekerja AI menyelesaikan *{{count}}* perbualan secara bersendirian!",
    "humanIntervention": "👤 Manusia campur tangan dalam *{{count}}* kes",
    "avgMessages": "📈 *Purata:* {{average}} mesej/perbualan",
    "weeklyTitle": "🎯 *AUDIT KECEPATAN MINGGUAN* 🎯",
    "byAgent": "_oleh {{agentName}}_",
    "weeklyNumbers": "📊 *ANGKA MINGGUAN*",
    "topInsights": "🏆 *PANDANGAN UTAMA*",
    "alertsTitle": "⚠️ *{{title}} DAN PELUANG*",
    "qualityTitle": "🎓 *KUALITI PERKHIDMATAN PEKERJA AI*",
    "weeklyTip": "💡 *TIP MINGGU INI*",
    "autoGenerated": "_Laporan dijana secara automatik oleh ZappWay_ 🤖",
    "monthlyTitle": "📈 *PERUNDINGAN PERTUMBAHAN* 📈",
    "monthlySubtitle": "_Laporan Bulanan oleh {{agentName}}_",
    "businessGrowth": "🚀 *PERTUMBAHAN PERNIAGAAN {{title}}*",
    "strategicRecommendations": "💡 *CADANGAN STRATEGIK*",
    "executiveSummary": "🎯 *RINGKASAN EKSEKUTIF*",
    "consultancyFooter": "_Perundingan Automatik ZappWay_ 🤖✨",
    "growthExplosive": "🚀 *PERTUMBAHAN LEDAKAN!* Perniagaan sedang melonjak!",
    "growthGreat": "📈 *PERTUMBAHAN HEBAT!* Teruskan melabur!",
    "growthSolid": "✅ *Pertumbuhan kukuh!* Pada laluan yang betul!",
    "growthStable": "➡️ Pertumbuhan stabil. Cari pengoptimuman!",
    "growthNegative": "📉 *Perhatian!* Pertumbuhan negatif. Semak strategi!",
    "weekdays": {
      "monday": "Isnin",
      "tuesday": "Selasa",
      "wednesday": "Rabu",
      "thursday": "Khamis",
      "friday": "Jumaat",
      "saturday": "Sabtu",
      "sunday": "Ahad"
    }
  }
}