{
  "schemaVersion": "factory-emulator-scenario/v1",
  "id": "customer-support-happy-path",
  "factory": {
    "name": "customer-support"
  },
  "seed": "customer-support-seed-001",
  "startAt": "2026-07-18T16:00:00.000Z",
  "rules": [
    {
      "id": "triage-new-ticket",
      "selector": {
        "workstation": "triage",
        "worker": "support-agent",
        "input": {
          "workType": "ticket",
          "state": "new"
        }
      },
      "cursor": {
        "scope": "lineage",
        "input": "rootWorkId"
      },
      "outcomes": [
        {
          "result": "accepted",
          "durationMs": 25,
          "output": "Ticket classified"
        }
      ],
      "exhaustion": "repeat-last"
    }
  ],
  "unmatched": {
    "behavior": "error"
  },
  "initialSubmissions": [
    {
      "name": "ticket-001",
      "workType": "ticket",
      "state": "new",
      "input": "Customer cannot sign in"
    }
  ]
}