{
  "schemaVersion": "factory-visualization-layout/v1",
  "annotations": [
    {
      "id": "triage-guidance",
      "kind": "note",
      "position": { "x": 120, "y": 80 },
      "size": { "width": 320, "height": 180 },
      "title": "Triage guidance",
      "body": "Review urgency before assigning a specialist.",
      "tone": "info"
    },
    {
      "id": "support-mark",
      "kind": "image",
      "position": { "x": 520, "y": 80 },
      "size": { "width": 64, "height": 64 },
      "altText": "Customer support marker",
      "source": {
        "kind": "embedded",
        "mediaType": "image/png",
        "base64": "iVBORw0KGgo="
      }
    }
  ],
  "nodeEmptyStates": [
    {
      "nodeId": "workstation:triage",
      "content": {
        "kind": "text",
        "text": "No support requests are waiting."
      }
    },
    {
      "nodeId": "work-state:support-request:resolved",
      "content": {
        "kind": "image",
        "altText": "Resolved queue is empty",
        "source": {
          "kind": "embedded",
          "mediaType": "image/png",
          "base64": "iVBORw0KGgo="
        }
      }
    }
  ]
}